Deck 1: The Supervisors Role in Creating a Positive Workplace

Question 1

______ are managers who normally report to middle managers.

A)nonmanagerial employees
B)supervisors
C)staff
D)executives

Answer 1

B

Question 2

All the various roles that supervisors are called on to perform are carried out by the ______.

A)management process
B)planners
C)staff
D)executives

Answer 2

A

Question 3

Managers are deemed effective if they ______.

A)use a minimum amount of resources
B)devote a large amount of time to planning
C)achieve their goals
D)are organized

Answer 3

C

Question 4

Which part of the management process includes measuring results,comparing results to expectations,and taking corrective action to bring results in to line?

A)planning
B)organizing
C)leading
D)controlling

Question 5

Which type of manager establishes a vision for the organization,develops broad strategies,and motivates and directs managers who report to them?

A)executives
B)middle managers
C)supervisors
D)nonmanagerial employees

Question 6

Maria's marketing team has exceeded their monthly advertising budget.Maria did not meet which type of desired results?

A)quantity
B)quality and workmanship
C)costs and budget control
D)management of human resources

Question 7

The concept that work should be divided so that each person will perform a specialized portion is called ______.

A)division of work
B)chain of command
C)unity of direction
D)unity of command

Question 8

Under the Taft-Hartley Act,the definition of a supervisor depends on:

A)being paid a salary.
B)the proportion of time devoted to production work.
C)the number of people supervised.
D)the exercise of authority requiring independent judgment.

Question 9

What two major end results are supervisors seeking?

A)a product or a service
B)management and efficiency
C)energy and utilities
D)facilities and equipment

Question 10

As a new supervisor,Raylene is getting to know the real problems of her department and is becoming fully informed about the operations there.What stage of supervisory transition is she in?

A)taking hold
B)immersion
C)reshaping
D)consolidation

Question 11

Ryan has led his team to exceed their monthly goal of new clients this month.Which type of management results has Ryan attained?

A)quantity
B)quality and workmanship
C)costs and budget control
D)management of human resources

Question 12

Luis schedules the work of other carpenters in his crew,but spends the great majority of his time doing carpentry work.Under the Fair Labor Standards Act,Luis is:

A)a manager.
B)not a supervisor.
C)not eligible for overtime pay.
D)not eligible to join a union.

Question 13

Richard works effectively with individuals and groups.He can work with peers,supervisors,as well as subordinates.What type of managerial skills does he have?

A)technical
B)administrative
C)interpersonal
D)supervisory

Question 14

Orders and instructions should flow from the higher manager to the lower one.What is this concept called?

A)division of work
B)chain of command
C)unity of direction
D)unity of command

Question 15

Managers are deemed efficient if they ______.

A)use a minimum amount of resources for the amount of outputs produced
B)devote a large amount of time to planning
C)interview,select,and train people who are most suitable to fill open jobs
D)are organized

Question 16

The concept that an individual should have only one boss is called ______.

A)division of work
B)chain of command
C)unity of direction
D)unity of command

Question 17

Which type of manager implements programs that are intended to carry out the broader objectives set by executives?

A)executives
B)middle managers
C)supervisors
D)nonmanagerial employees

Question 18

A manager who sets goals and objectives and creates specific plans is completing which step in the management process?

A)planning
B)organizing
C)staffing
D)leading

Question 19

The Fair Labor Standards Act (FLSA)of 1938 states that supervisors must be paid a salary.Why does this make some supervisors unhappy?

A)Supervisors are exempt from overtime pay.
B)Supervisors would rather be paid hourly.
C)Supervisors do not wish to be paid.
D)Supervisors do not want additional benefits.

Question 20

Joanie has knowledge of the accounting industry.She knows its processes,required equipment,and potential problems of her job.What type of managerial skills does she have?

A)technical
B)administrative
C)interpersonal
D)accounting

Question 21

The order of the stages in the management process is staffing,organizing,planning,controlling,and leading.
The order of the stages in the management process is planning,organizing,staffing,leading,and controlling.

Question 22

In making the transition to a supervisory role,an employee can expect to maintain the same working relationships with coworkers.
New supervisors must accept that prior working relationships with coworkers will be different.

Question 23

Workplace bullies can affect workplace performance.

Question 24

Management is the process of obtaining,deploying,and utilizing a variety of essential resources to contribute to an organization's success.

Question 25

A mentor is an experienced person willing to engage in frequent dialogue to provide developmental guidance and support.

Question 26

Supervisors are more likely to be influenced by forces outside the company than by those within it.

Question 27

Executives motivate,direct,and monitor the work of the managers who report to them.

Question 28

The Taft-Hartly Act specifically prohibits a supervisor from joining a union of production and clerical workers.

Question 29

Which of the following terms should a supervisor NOT use when referring to an employee?

A)team member
B)colleague
C)employee
D)subordinate The term "subordinate" implies a lesser status and may be offensive to some employees.

Question 30

First-line supervisors face conflicting external pressures from which two groups?

A)executives and clients
B)clients and employees
C)employees and managers
D)managers and executives

Question 31

Higher-level executives are more likely to be influenced by forces outside the company than by those within it.

Question 32

First level supervisors have only non-managerial employees reporting to them.

Question 33

The Fair Labor Standards Act (FLSA)ensures that supervisors receive overtime pay.
The FLSA prevents supervisors from earning overtime pay.

Question 34

Middle managers establish a vision for an organization and develop broad strategies.
This is the function of an executive.

Question 35

Telecommuting has decreased in popularity in recent years.
Telecommuting has become increasingly popular due to the availability of computers,voicemail,fax machines,and email.

Question 36

Management is the process of obtaining,deploying,and utilizing a variety of essential resources to contribute to an organization's success.

Question 37

________ is less concerned with spending a set number of hours in the office than with results.

A)telecommuting
B)a task-based job
C)job sharing
D)generation Y Your text lists several basic requirements of task-based jobs.

Question 38

The term supervisory balance means to pay as much attention to technical and administrative tasks as to ______.

A)budget
B)executive approval
C)interpersonal factors
D)results

Question 39

Managers must have the authority to give orders,but they must also accept responsibility for the work.

Question 40

Job sharing,in which two employees share the duties of one job,was deemed illegal by the Fair Labor Standards Act.

Question 41

Some employees place the burden of their need for ___________________ on their employer.

Question 42

Higher-level executives are more concerned with long-term future while supervisors have a shorter time horizon to achieve their goals.

Question 43

The reshaping stage of transition into a supervisory role includes learning how to run the department,establishing personal credibility,and beginning to build a power base.
This is called the "taking hold" stage.

Question 44

The purpose of the managerial process is to convert the resources available to a supervisor's department into a useful end result.The end result is always a service.
The end result will either be a service or a product.

Question 45

Of all levels of management,the level that requires the least knowledge of technical skills is the ___________________ level.

Question 46

___________________ devote a large proportion of their efforts to planning,organizing,staffing,leading,and controlling the work of human and other resources.

Question 47

List the five stages of transition into a supervisory role in order.

Question 48

Employers who allow employees to ___________________ often see an increase in productivity and reduction in space needs.

Question 49

Most Americans say their jobs are too easy.
Supervisors need to make sure that employees have enough to do and reward employees who commit to doing a good job.

Question 50

It is important as a manager to be more employee-centered than job-or task-centered.

Question 51

Integrity,positive attitude,and good health are among the most sought-after personal characteristics of a supervisor.

Question 52

A type of employee who verbally intimidates or humiliates others on a daily basis is called a workplace ___________________.

Question 53

Higher management judges performance by how well a manager manages ___________________ and if the manager attains desired ___________________.

Question 54

List the five functions of the management process in chronological order.

Question 55

Employees who perform well should feel a sense of equity,while underperforming employees should have more flexibility.
All employees should be treated equally and fairly.

Question 56

A supervisor must balance task-centered concerns with ___________________-centered concerns.

Question 57

Supervisors should organize their day so that they are not interrupted and solve less than ten problems a day.
Supervisors are often interrupted and solve many more than ten problems a day.

Question 58

Every organization should have only one master plan,and one set of overriding goals.This is called ___________________ .