Deck 2: Team-And-Intercultural-Communication

Question 1

When members of a work team try to evade individual responsibility,they are engaged in social loafing.

Answer 1

True

Question 2

Because individuals don't waste time interacting with others,they can usually accomplish more work alone than in teams.

Answer 2

False

Question 3

When identifying performance problems,one should try to assign responsibility to a particular member instead of to the entire group.

Answer 3

False

Question 4

Uncertainty avoidance is more important in the United States than it is in Japan or Italy.

Question 5

Using labels such as unreliable when giving feedback in meetings focuses members' attention on why certain behaviors are problematic.

Question 6

Groupthink results when a team's cohesiveness suppresses the free flow of ideas.

Question 7

Avoiding conflict in groups is essential to preserving harmony and successfully completing projects.

Question 8

Research indicates that the ideal small team consists of around five members.

Question 9

A consensus occurs when all team members can support a particular course of action.

Question 10

An inclusive work environment is one that ensures employees can reach their full potential within a company.

Question 11

It is best to assume the role of instructor when providing feedback on a coworker's document.

Question 12

A group will perform more effectively if its members are allowed to contribute as fully as possible.

Question 13

Studies suggest that,in general,women use communication to call attention to their own achievements,while men more often communicate criticisms of others.

Question 14

Healthy conflict in groups focuses on personality differences.

Question 15

To build a level of trust and ease,team members should engage in small talk at their initial meeting.

Question 16

Whether you are offering a compliment or a complaint,you should use more you statements than I statements in communicating with team members.

Question 17

Team members are likely to be more open to your comments if you speak in specifics rather than exaggerating.

Question 18

Using wikis for group projects usually results in more contributions from group members,fewer in-person meetings,and better overall collaboration.

Question 19

Groups should discourage debate about work issues because this prevents cohesive decisions from being implemented on time.

Question 20

When writing in a team,your first order of business is to divide tasks among the members.

Question 21

Using unbiased and neutral language helps to promote fairness and makes no assumptions about any group of people.

Question 22

When traveling abroad to conduct business,Americans should display an attitude of ethnocentrism.

Question 23

Businesspeople in all cultures attach the same negative connotations to tardiness.

Question 24

More than women,men use communication primarily to show their expertise and preserve their status.

Question 25

Changes in the ethnic composition of the U.S.population will profoundly affect the way you conduct business and communicate with others.

Question 26

The Americans with Disabilities Act requires businesses to train their employees in the nuances of communicating with people who have disabilities.

Question 27

Women are more likely than men to interrupt someone to agree with what that person is saying.

Question 28

Someone from another culture may misunderstand your friendly intentions if you repeatedly reach out to touch him or her during a conversation.

Question 29

How people behave in social settings is less culture-dependent than how they behave in work groups.

Question 30

Men and women typically use communication for the same purposes and in the same style.

Question 31

Unlike their counterparts in Northern Europe,businesspeople in Asia rely heavily on context and body language to communicate meaning.

Question 32

You should study customs related to formality and ways of showing respect before you travel to meet business contacts abroad.

Question 33

When different team members contribute to a report,the best writer in the group should handle the final editing and proofreading as the final stage before the document is presented.

Question 34

Wikis reduce errors in team documents by restricting editing access to one person designated as the proofreader.

Question 35

Team members have an ethical obligation to avoid promoting self-centered agendas.

Question 36

Using humor during business meetings with international contacts is effective at setting everyone at ease.

Question 37

When communicating with someone from a minority group,use the identifying terminology that the group or individual prefers.

Question 38

A frequent problem of team-written documents is the lack of one "voice" throughout the document.

Question 39

When you use slang or jargon in conversation with businesspeople from other cultures,you should speak extremely slowly and avoid confusing specifics.

Question 40

Although body language varies from culture to culture,the implications of key signals such as direct eye contact are universally understood.

Question 41

When doing business internationally,managers from the United States should avoid long silences,which often signal discomfort.

Question 42

The spread of English as a universal language for business has made intercultural understanding less important for managers.

Question 43

Which of the following is not an appropriate way to manage team writing?

A)Start by identifying the goals and the audience.
B)Divide tasks equitably among team members.
C)Plan a schedule for each part of the writing project.
D)Before writing,figure out what research is needed.
E)Use a data-dump to cover all research gathered.

Question 44

The word "ethnic" primarily applies to people of color.

Question 45

Which of the following phrases is most likely to be neutral,respectful,and inoffensive?

A)the businessmen who run the company
B)the new college kid in who works in engineering
C)the accountant who spoke of his disability
D)the ladies from the front office
E)the handicapped worker who answers the phones

Question 46

Which of the following is an example of preferred wording for commenting on peer writing?

A)I was confused by this paragraph.
B)You really need to make this part clearer.
C)I liked this section.
D)Have you thought about using the spell-check feature?
E)Take a grammar class and then edit this document again.

Question 47

Which of the following methods is appropriate for conflict resolution?

A)Lighten a tense moment with a compliment or humor.
B)Exaggerate your response to show sincerity in solving the problem.
C)Devote sufficient time to identifying a scapegoat.
D)Respond in kind if opinions become too personal.
E)Assume responsibility for members' respect and behavior.

Question 48

Wikis are likely to reduce the need for in-person team meetings,although they usually result in increased email for participants.

Question 49

If you are striving to use gender neutral language,avoid calling a woman by her professional title.

Question 50

Groupthink is caused by

A)pressure to show immediate results.
B)an overemphasis on unity that stifles information flow.
C)requiring decisions to be made through consensus.
D)narrowly defined problems and goals.
E)interpersonal conflict that interferes with productivity.

Question 51

In most countries,strong,consistent eye contact is considered a sign of confidence.

Question 52

When giving negative feedback on a peer's writing,emphasize the writer's role in creating the text,rather than the text itself.

Question 53

Making reasonable accommodations for workers who have disabilities is part of today's workplace.

Question 54

According to research,the most effective work teams generally consist of no more than members.

A)two
B)three
C)five
D)seven
E)ten

Question 55

Which statement about team feedback is accurate?

A)You should express only positive feedback.
B)You should use behavioral labels in your feedback.
C)You should offer criticism in an indirect way.
D)You should provide positive and negative feedback.
E)You should focus on giving feedback,not on receiving it.

Question 56

In order to be accommodating to older workers,it's best to assume that they might need help with advanced technologies.

Question 57

A common problem of team writing is

A)sloppy format.
B)lack of organization.
C)multiple voices.
D)lack of detail.
E)excessive informality.

Question 58

"Saving face" is more typically a concern of group-oriented,rather than individualist,cultures.

Question 59

Which statement correctly describes teams?

A)Teamwork usually produces lower-quality output than individual work.
B)Conflict about issues should be avoided during team meetings because it destroys group cohesiveness.
C)Teams should strive for groupthink to enhance cohesiveness.
D)The most effective teams require unanimity to make every decision.
E)Personality conflicts can damage a team's effectiveness.

Question 60

From an ethical perspective,team members should

A)put their self-interest first.
B)respect the ideas of others.
C)arouse conflict to improve team debates.
D)support the dominant member to facilitate decisions.
E)ignore any emotional needs of the members.

Question 61

When communicating with a person who is disabled,you should

A)be alert and sensitive because some disabilities are not visible.
B)speak more slowly than usual and raise your voice for emphasis.
C)make only the changes needed to comply with legal requirements.
D)be attentive to addressing the individual's needs before you are asked.
E)clarify the nature of the disability so that you can respond appropriately.

Question 62

Which of the following is not a useful strategy for using inclusive,gender-neutral language?

A)Avoid words and phrases that unnecessarily imply gender.
B)Use job titles that don't imply that a job is held by only men or only women.
C)Prefer titles indicating marital status over those defining a professional achievement.
D)Avoid he or his as generic pronouns.
E)Use a gender-neutral salutation if you are unsure of a reader's gender.

Question 63

When we use language that respects people's dignity and highlights a person rather than his or her disability,we say we are applying language.

A)situational
B)redirective
C)realism focused
D)socially inclusive
E)people-first

Question 64

Which statement about communicating across cultures is correct?

A)You can convey decorum by speaking slowly and distinctly.
B)You can help audiences follow your comments by minimizing your use of media.
C)You can convey key points more effectively by mentioning concrete examples.
D)You can use humor to defuse tense moments or encourage participation.
E)You can add an air of informality by speaking in local slang.

Question 65

Touching behavior is

A)not consistent from culture to culture.
B)expected in the social zone.
C)common among Asian businesspeople.
D)inappropriate for ethical reasons.
E)important for establishing rapport.

Question 66

When communicating with people with disabilities,effective managers

A)recognize that we are all "differently abled."
B)go beyond the legal accommodation requirements.
C)offer help without being patronizing.
D)create an inclusive workplace.
E)all of the choices

Question 67

In cultures where context sensitivity is high,businesspeople

A)attach importance to the trappings of ceremony.
B)prefer predictable and certain consequences.
C)assume a long-term context in discussions.
D)stress the surrounding circumstances in communication.
E)perceive cultural differences in the context of time.

Question 68

Which of the following is not a variable of group communication?

A)consensus
B)conflict
C)creativity
D)conformity

Question 69

When conducting international business with people in Asia or Latin America,plan to

A)make decisions immediately and avoid wasting time.
B)arrive promptly because tardiness indicates a lack of respect.
C)engage in small talk and socialize before discussing business.
D)look directly at your associates as a sign of respect.
E)get your message across quickly using slang and jargon.

Question 70

Which of the following is not a potential benefit of commenting on a peer's writing?

A)It builds a sense of community within the team.
B)It improves the writing of your peer.
C)It allows you to practice grading others' writing.
D)It improves the quality of the document.
E)It develops your ability to objectively evaluate your own writing.

Question 71

Which of the following is not true of communication about ethnicity?

A)Most of us represent the minority of some group we belong to.
B)It's best to refer to groups of people using the terms they prefer.
C)The word "ethnic" is best reserved for minority groups.
D)The terminology used to refer to groups is constantly evolving.
E)Some Asian Americans prefer to be identified by their country of origin.

Question 72

Which of the following statement about group conflict is not true?

A)Many leaders avoid it.
B)It is necessary to help a group achieve consensus.
C)It is most useful when about issues,not personalities.
D)It doesn't need to lead to hurt feelings.
E)It may be a useful tool in avoiding groupthink.

Question 73

When communicating with people from different cultures,you should

A)maintain formality,show respect,and speak clearly.
B)go out of your way to be friendly and humorous.
C)maintain eye contact,offer compliments frequently,and avoid small talk.
D)use first names to show that you are thoughtful and respect others.
E)keep the conversation going to avoid any silences.

Question 74

Which statement about gender issues in communication is correct?

A)Women are more competitive than cooperative.
B)Men tend to compliment coworkers' work,whereas women tend to criticize it.
C)Women are more domineering than men during meeting discussions.
D)Women tend to emphasize politeness,whereas men tend to be directive in conversation.
E)Men typically interrupt a speaker to support what that person is saying.

Question 75

Which of the following is not a reason to value diversity?

A)You are or will be sharing work with people from other cultures.
B)Learning about other cultures helps avoid misunderstandings.
C)You can benefit from the greater variety of viewpoints.
D)Diversity provides a richer environment for solving problems.
E)The U.S.population is less diverse now than ever before.

Question 76

Which of the following is a key ethical responsibility of all team members?

A)Ensuring that no one is a social loafer.
B)Taking primary responsibility for the success of the group effort.
C)Creating a fun social atmosphere.
D)Giving and receiving constructive feedback.
E)Contributing work that is good enough to be acclaimed by other members.

Question 77

is the psychological term for avoiding individual responsibility in a group setting.

A)Slacker
B)Teamwork
C)Consensus
D)Social loafing
E)Cyber stalking

Question 78

language treats everyone equally,making no unwarranted assumptions about any group of people.

A)Unbiased
B)Descriptive
C)Judgmental
D)Categorical
E)Stereotypical

Question 79

Which of the following is not a helpful strategy when providing constructive feedback?

A)Avoid accusatory statements beginning with "you."
B)Avoid labels.
C)Avoid speaking for absent,anonymous people.
D)Avoid providing specific,recent examples.
E)Avoid words like "lazy" and "irresponsible."

Question 80

Ethnocentrism is

A)the acceptance of cultural diversity.
B)belief in the superiority of one's own culture.
C)a tendency toward centrally controlled communication.
D)adherence to strict ethical standards.
E)the use of culture-bound terminology.