Deck 2: Global E-Business and Collaboration

Question 1

What are cross-functional business processes? Give an example.

Answer 1

Cross-functional processes are those that require input,cooperation,or coordination between the major business functions in an organization.For instance,when a salesman takes an order,the major business functions of planning,production,inventory control,shipping,accounting,and customer relations will all be involved before the order is completed.

Question 2

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?

A)MIS
B)TPS
C)UPS
D)DSS
E)CRM

Answer 2

A

Question 3

The term management information systems refers to a specific category of information systems serving:

A)integrated data processing throughout the firm.
B)transaction process reporting.
C)employees with online access to historical records.
D)the information technology function.
E)middle management functions.

Answer 3

E

Question 4

According to the chapter case,Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

A)give employees more opportunities to innovate.
B)increase product innovations from lower down in the organization.
C)simplify business processes
D)strengthen management controls over employees
E)set up activist groups for change

Question 5

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

A)ESS
B)TPS
C)MIS
D)CRM
E)DSS

Question 6

A relocation control system that reports summaries on the total moving,house hunting,and home financing costs for employees in all company divisions falls into which of the following categories?

A)KMS
B)TPS
C)ESS
D)MIS
E)DSS

Question 7

Order fulfillment involves all of the following business processes except:

A)checking the customer's credit.
B)assembling the product.
C)submitting the order.
D)making customers aware of the product.
E)shipping the product.

Question 8

Producing a bill of materials is a business process in which of the following functional areas?

A)Finance and accounting
B)Human resources
C)Manufacturing and production
D)Research and development
E)Sales and marketing

Question 9

A(n)________ is typically a major source of data for other systems.

A)TPS
B)MIS
C)ESS
D)DSS
E)KMS

Question 10

You have been hired by a non-profit organization to implement a system to handle donations.The system must be able to handle and record telephone,text,and Internet donations,provide up-to-the-minute reports,and create highly customizable mailing lists.In addition,event fundraisers need to be able to quickly access a donor's information and history.Which of the following systems will best meet these needs?

A)TPS
B)TPS with DSS capabilities
C)TPS with MIS capabilities
D)TPS with ESS capabilities
E)DSS with MIS capabilities

Question 11

Identifying customers is a business process handled by the marketing function.

Question 12

Which of the following is an example of a cross-functional business process?

A)Identifying customers
B)Shipping a product
C)Fulfilling a customer order
D)Hiring employees
E)Paying creditors

Question 13

If sales of your products declined in a specific region of the country,which of the following types of system would best help you understand why?

A)ESS
B)TPS
C)MIS
D)DSS
E)CRM

Question 14

What is the connection between organizations,information systems,and business processes?

Question 15

One example of a business process is shipping a product to a customer.

Question 16

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

A)DSS
B)KWS
C)TPS
D)MIS
E)BIS

Question 17

The ________ function is responsible for making sure customers are aware of the company's products.

A)finance and accounting
B)human resources
C)manufacturing and production
D)sales and marketing
E)distribution and logistics

Question 18

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

A)MIS
B)TPS
C)ESS
D)DSS
E)KMS

Question 19

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

A)MIS
B)TPS
C)DSS
D)KMS
E)RPS

Question 20

Your aunt has asked you for your suggestions to make her business,a local sandwich shop,more efficient.Describe at least three types of business processes that a sandwich shop has.Can any of these processes be made more efficient through the use of information systems?

Question 21

What is the most important function of an enterprise application?

A)Increasing speed of communicating
B)Enabling business functions and departments to share information
C)Enabling a company to work collaboratively with customers and suppliers
D)Enabling cost-effective e-business processes
E)Enabling inventory and supply chain management

Question 22

Which of the following systems would you expect to deliver data from external events,and summarized information from internal MIS systems?

A)TPS
B)ESS
C)MIS
D)DSS
E)SCM

Question 23

Which of the following is a routine question that might be answered by an MIS system?

A)Creating a new product
B)Estimating the effect of changing costs of supplies
C)Calculating the best trucking routes for product delivery
D)Compare planned to actual sales for each quarter
E)Forecasting new industry trends

Question 24

Which of the following systems is designed to span functional areas,focus on executing business processes across the firm,and include all levels of management?

A)DSS
B)MIS
C)CRM
D)Enterprise applications
E)SCM

Question 25

Using the Internet to buy or sell goods is called:

A)e-commerce.
B)e-business.
C)an intranet.
D)an extranet.
E)e-government.

Question 26

A(n)________ system collects data from various key business processes and stores the data in a single,comprehensive data repository,usable by other parts of the business.

A)transaction processing
B)enterprise
C)automatic reporting
D)management information
E)knowledge management

Question 27

Which type of system integrates supplier,manufacturer,distributor,and customer logistics processes?

A)Collaborative distribution system
B)Supply chain management system
C)Reverse logistics system
D)Enterprise planning system
E)Transaction processing system

Question 28

You manage the IT department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

A)CRM
B)Enterprise system
C)Extranet
D)Intranet
E)MIS

Question 29

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

A)TPS
B)An extranet
C)KMS
D)CRM
E)MIS

Question 30

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

A)MIS
B)TPS
C)ESS
D)CRM
E)SCM

Question 31

Which of the following types of system would you use to manage relationships with your customers?

A)CRM
B)MIS
C)CLE
D)CLU
E)KMS

Question 32

The four major types of enterprise applications are:

A)SCM,CRM,DSS,and KMS.
B)SCM,CRM,ESS,and KMSs.
C)ERP,SCM,DSS,and CRM.
D)ERP,SCM,CRM,and KMS.
E)TPS,MIS,DSS,and ESS.

Question 33

An ESS supports which of the following?

A)Long-range planning activities of senior management
B)Knowledge and data workers in an organization
C)Decision making and administrative activities of middle managers
D)Day-to-day processes of production
E)Transactional needs of the organization

Question 34

Which level of the organization is an ESS specifically designed to serve?

A)Operational
B)End-user
C)Middle management
D)Senior management
E)Knowledge workers

Question 35

Which of the following types of system enables management to make better decisions regarding their suppliers?

A)SCM
B)TPS
C)KMS
D)ERP
E)MIS

Question 36

You have been hired by BizCom,a business communications consultancy that services many clients in different industries throughout the United States,to help it improve its profit margin.BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications,typically delivered via documentation in different media.The company has approximately 50 consultants,all of whom are located in its central headquarters in Alexandria,Virginia.What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

A)An extranet,to enable quick collaboration over the Internet,minimize the time spent communicating with the client,and minimize the amount of paperwork needed
B)A CRM,to maintain easily accessible customer records to minimize the time spent looking for client data
C)A KMS,for minimizing redundant work on similar clients
D)A marketing system,for improving sales levels
E)A TPS,to help manage all daily activities and transactions

Question 37

All of the following are examples of business intelligence systems except a system that:

A)summarizes and reports on a company's basic operations.
B)tracks the flows of materials in a factory.
C)focuses on problems that are unique and rapidly changing.
D)compares total annual sales figures for specific products to planned targets.
E)addresses nonroutine decisions.

Question 38

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

A)Intranet
B)Extranet
C)KMS
D)TPS
E)DSS

Question 39

________ systems are also known as enterprise systems.

A)Resource planning
B)Enterprise resource planning
C)Enterprise support
D)Management information
E)Decision-support

Question 40

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

A)ESS
B)TPS
C)MIS
D)DSS
E)KMS

Question 41

Customer relationship management systems coordinate all of the business processes that deal with customers in sales,marketing,and service.

Question 42

Operational managers use ESS primarily to solve specific problems.

Question 43

Using ________ to enable government relationships with citizens,businesses,and other arms of government is called e-government.

A)the Internet and networking technologies
B)e-commerce
C)e-business
D)any computerized technology
E)telecommunications

Question 44

In ________,digital technology and the Internet are used to execute the major business processes in the enterprise.

A)e-commerce
B)e-business
C)enterprise applications
D)MIS
E)SCM

Question 45

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group,such as human resources.

Question 46

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

Question 47

Which of the following statements about the NFL's Player Tracking system,as described in the chapter case,is not true?

A)It was designed to share information with fans.
B)It was primarily designed to increase sales of food and beverages
C)It uses RFID sensors to record player movements.
D)It helps coaches make decisions during a game.
E)It was designed to increase fan involvement.

Question 48

A web interface used to present integrated personalized business content to users is called a portal.

Question 49

You would use an MIS to help determine if your business should introduce a new product line.

Question 50

Transaction-level information is essential for operational management to plan future production levels.

Question 51

A DSS uses internal information as well as information from external sources.

Question 52

For nonroutine decision making,managers rely on decision support systems.

Question 53

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Question 54

The pet products chain you work for,Pets Galore,has noticed that one of its brands of dog food is not selling nearly as well as anticipated.What information systems of the business will you use to determine the reason for the poor sales? Discuss what information you will retrieve from which system.Which of the information systems will be most important for your analysis? Which of the systems will be least important?

Question 55

A DSS is most commonly used by the executive management level of an organization.

Question 56

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Question 57

Supply chain management systems are one type of interorganizational system.

Question 58

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

Question 59

An organization's MIS and DSS supply an ESS with summarized information.

Question 60

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

Question 61

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

A)Virtual meeting system
B)Cloud collaboration
C)IBM Notes
D)The collaboration matrix
E)The time/space collaboration and social tool matrix

Question 62

How have the technologies associated with e-business impacted government?

Question 63

Telepresence technology is primarily designed to:

A)allow managers to observe how employees behave.
B)allow employees to share ideas and plans in real time.
C)provide managers with a tool to visualize corporate performance.
D)store the firm's visual content like videos.
E)enable the sales force to keep track of customer orders.

Question 64

Which of the following statements about collaboration is not true?

A)In business,a collaboration can last as little as a few minutes.
B)Business collaboration relies on the formation of teams that are assigned a specific task or goal.
C)Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
D)One business benefit of collaboration is improved innovation.
E)Businesses need special systems for collaboration.

Question 65

Which of the following decisions requires knowledge based on collaboration and interaction?

A)How long will it take to manufacture this product?
B)Should we work with outside vendors on new products and services?
C)In which geographical locations are our products garnering the most sales?
D)Which product design is the most efficient for the user in terms of energy use?
E)How can we produce this product more cheaply?

Question 66

Which of the following statements regarding IBM Notes is not true?

A)It began as an e-mail and messaging client.
B)It is a widely used collaboration tool at larger firms.
C)It provides capabilities for wikis and microblogging.
D)It provides tools for full version control of all company documentation.
E)It is designed to provide security for sensitive corporate information.

Question 67

Zoom Vacuum,a family-owned manufacturer of high-end vacuums,has grown exponentially over the last few years.However,the company is having difficulty preparing for future growth.The only information system used at Zoom is an antiquated accounting system.The company has one manufacturing plant located in Iowa; and three warehouses,in Iowa,New Jersey,and Nevada.The Zoom sales force is national,and Zoom purchases about 25 percent of its vacuum parts and materials from a single overseas supplier.You have been hired to recommend the information systems Zoom should implement in order to maintain their competitive edge.However,there is not enough money for a full-blown,cross-functional enterprise application,and you will need to limit the first step to a single functional area or constituency.What will you choose,and why?

Question 68

According to the chapter case,which of the following statements about Cisco's IX5000 telepresence system is not true?

A)No special changes to a room are required to install the IX5000 system.
B)A six-seat IX500 system costs about $500,000.
C)The IX5000 system is able to capture an entire room in fine detail.
D)The IX5000 system needs only half the power,installation time,and data transmission capacity (bandwidth)as Cisco's previous telepresence systems.
E)Produban was the first company to deploy the IX5000 system.

Question 69

________ allows you to communicate with avatars using text messaging.

A)A virtual world
B)Screen sharing
C)Collaborative writing
D)A large audience Webinar
E)Telepresence

Question 70

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

Question 71

________ is a collaboration tool that supports remote (different place),synchronous (same time)collaboration.

A)Video conferencing
B)E-mail
C)A MUD
D)A wall display
E)A virtual world

Question 72

Which of the following is not a business benefit of collaboration?

A)Improved quality
B)Improved financial performance
C)Improved customer service
D)Improved innovation
E)Improved compliance with government regulations

Question 73

What is a digital dashboard,and why are they becoming an increasingly popular tool?

Question 74

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

A)Synchronous/colocated
B)Same time/remote
C)Different time/remote
D)Remote/colocated
E)Same time/same place

Question 75

Crowdsourcing is one application of social business.

Question 76

Describe at least two benefits of using enterprise systems.

Question 77

How can a good CRM system increase profits for a company?

Question 78

All of the following are capabilities of enterprise social networking tools except:

A)the ability to set up member profiles.
B)the ability to share,store,and manage content.
C)the ability to establish groups and team workspaces.
D)tagging and social bookmarking.
E)supply chain management.

Question 79

Which of the following is the greatest obstacle in enabling collaboration between employees at different,distant corporate locations?

A)Privacy
B)Permissions
C)Time zones
D)Language
E)Corporate culture

Question 80

All of the following are reasons for the increased business focus on collaboration and teamwork,except for:

A)the need for creating innovative products and services.
B)growth of "interaction" jobs.
C)greater global presence.
D)the need for more efficient work hierarchies.
E)the need to reduce communication costs.