Question 1

Describe the role of IT governance within the firm.

Accepted Answer

IT governance is the management of how the information systems function is organized and handled within the firm.IT governance includes the strategy and policies for using information technology within an organization.It specifies the decision rights and framework for accountability to ensure that the use of information technology supports the organization's strategies and objectives.For example,IT governance decides how decisions implementing and evaluating new systems are made,whether the IT function should be decentralized or centralized,who has power to create and manage systems,and what kind of ROI is expected from systems.

Question 2

In ________,digital technology and the Internet are used to execute the major business processes in the enterprise.

Accepted Answer

A) e-commerce 
B) e-business 
C) enterprise applications 
D) MIS 
E) SCM 
A) e-commerce 
B) e-business 
C) enterprise applications 
D) MIS 
E) SCM B

Question 3

All of the following job categories are expected to grow over the next eight years except:

Accepted Answer

A) computer support specialists. 
B) software developers. 
C) systems analysts. 
D) computer programmers. 
E) database administrators. 
A) computer support specialists. 
B) software developers. 
C) systems analysts. 
D) computer programmers. 
E) database administrators. D

Question 4

How do collaborative business culture and business processes differ from "command-and-control" firms?

Accepted Answer

In command-and-control organizations,the

Question 5

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

Accepted Answer

The four major categories of information

Question 6

A DSS is most commonly used by the executive management level of an organization.

Accepted Answer

A) True 
 B)False

Question 7

Using the Internet to buy or sell goods is called:

Accepted Answer

A) e-commerce. 
B) e-business. 
C) an intranet. 
D) an extranet. 
E) e-government. 
A) e-commerce. 
B) e-business. 
C) an intranet. 
D) an extranet. 
E) e-government.

Question 8

You have been hired by BizCom,a business communications consultancy that services many clients in different industries throughout the United States,to help it improve its profit margin.BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications,typically delivered via documentation in different media.The company has approximately 50 consultants,all of whom are located in its central headquarters in Alexandria,Virginia.What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

Accepted Answer

A) An extranet,to enable quick collaboration over the Internet,minimize the time spent communicating with the client,and minimize the amount of paperwork needed 
B) A CRM,to maintain easily accessible customer records to minimize the time spent looking for client data 
C) A KMS,for minimizing redundant work on similar clients 
D) A marketing system,for improving sales levels 
E) A TPS,to help manage all daily activities and transactions 
A) An extranet,to enable quick collaboration over the Internet,minimize the time spent communicating with the client,and minimize the amount of paperwork needed 
B) A CRM,to maintain easily accessible customer records to minimize the time spent looking for client data 
C) A KMS,for minimizing redundant work on similar clients 
D) A marketing system,for improving sales levels 
E) A TPS,to help manage all daily activities and transactions

Question 9

Which of the following types of system would you use to manage relationships with your customers?

Accepted Answer

A) CRM 
B) MIS 
C) CLE 
D) CLU 
E) KMS 
A) CRM 
B) MIS 
C) CLE 
D) CLU 
E) KMS

Question 10

You manage the IT department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

Accepted Answer

A) CRM 
B) Enterprise system 
C) Extranet 
D) Intranet 
E) MIS 
A) CRM 
B) Enterprise system 
C) Extranet 
D) Intranet 
E) MIS

Question 11

Supply chain management systems are one type of interorganizational system.

Accepted Answer

A) True 
 B)False

Question 12

Crowdsourcing is one application of social business.

Accepted Answer

A) True 
 B)False

Question 13

Describe at least two benefits of using enterprise systems.

Accepted Answer

Enterprise systems integrate the firm's

Question 14

What is the connection between organizations,information systems,and business processes?

Accepted Answer

Business processes refer to the manner i

Question 15

________ allows you to communicate with avatars using text messaging.

Accepted Answer

A) A virtual world 
B) Screen sharing 
C) Collaborative writing 
D) A large audience Webinar 
E) Telepresence 
A) A virtual world 
B) Screen sharing 
C) Collaborative writing 
D) A large audience Webinar 
E) Telepresence

Question 16

Which of the following job categories is expected to experience the most growth over the next eight years?

Accepted Answer

A) Computer support specialists 
B) Software engineers 
C) Security analysts 
D) Computer programmers 
E) Database administrators 
A) Computer support specialists 
B) Software engineers 
C) Security analysts 
D) Computer programmers 
E) Database administrators

Question 17

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

Accepted Answer

A) MIS 
B) TPS 
C) ESS 
D) DSS 
E) KMS 
A) MIS 
B) TPS 
C) ESS 
D) DSS 
E) KMS

Question 18

The pet products chain you work for,Pets Galore,has noticed that one of its brands of dog food is not selling nearly as well as anticipated.What information systems of the business will you use to determine the reason for the poor sales? Discuss what information you will retrieve from which system.Which of the information systems will be most important for your analysis? Which of the systems will be least important?

Accepted Answer

You might query operational level TPS to

Question 19

An information systems manager:

Accepted Answer

A) writes software instructions for computers. 
B) acts as liaison between the information systems group and the rest of the organization. 
C) translates business problems into information requirements. 
D) manages data entry staff. 
E) oversees the company's security policy. 
A) writes software instructions for computers. 
B) acts as liaison between the information systems group and the rest of the organization. 
C) translates business problems into information requirements. 
D) manages data entry staff. 
E) oversees the company's security policy.

Question 20

Your aunt has asked you for your suggestions to make her business,a local sandwich shop,more efficient.Describe at least three types of business processes that a sandwich shop has.Can any of these processes be made more efficient through the use of information systems?

Accepted Answer

The business processes of a sandwich sho

Describe the role of IT governance within the firm.

In ________,digital technology and the Internet are used to execute the major business processes in the enterprise.

All of the following job categories are expected to grow over the next eight years except:

How do collaborative business culture and business processes differ from "command-and-control" firms?

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

A DSS is most commonly used by the executive management level of an organization.

Using the Internet to buy or sell goods is called:

Which of the following types of system would you use to manage relationships with your customers?

You manage the IT department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

Supply chain management systems are one type of interorganizational system.

Crowdsourcing is one application of social business.

Describe at least two benefits of using enterprise systems.

What is the connection between organizations,information systems,and business processes?

________ allows you to communicate with avatars using text messaging.

Which of the following job categories is expected to experience the most growth over the next eight years?

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

An information systems manager:

Your aunt has asked you for your suggestions to make her business,a local sandwich shop,more efficient.Describe at least three types of business processes that a sandwich shop has.Can any of these processes be made more efficient through the use of information systems?

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 2: Global E-Business and Collaboration

Describe the role of IT governance within the firm.

In ________,digital technology and the Internet are used to execute the major business processes in the enterprise.

All of the following job categories are expected to grow over the next eight years except:

How do collaborative business culture and business processes differ from "command-and-control" firms?

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

A DSS is most commonly used by the executive management level of an organization.

Using the Internet to buy or sell goods is called:

Which of the following types of system would you use to manage relationships with your customers?

You manage the IT department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

Supply chain management systems are one type of interorganizational system.

Crowdsourcing is one application of social business.

Describe at least two benefits of using enterprise systems.

What is the connection between organizations,information systems,and business processes?

________ allows you to communicate with avatars using text messaging.

Which of the following job categories is expected to experience the most growth over the next eight years?

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

An information systems manager:

Your aunt has asked you for your suggestions to make her business,a local sandwich shop,more efficient.Describe at least three types of business processes that a sandwich shop has.Can any of these processes be made more efficient through the use of information systems?

Information Systems in Global Business Today

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters