Deck 2: The Managerial Functions

Question 1

Team-based organizational structures commonly focus on customer satisfaction, productivity, profitability, and continuous improvement.

Answer 1

True

Question 2

The supervisory role is a difficult and demanding role because supervisors are people "in the middle."

Answer 2

True

Question 3

A supervisor is an employee's primary contact with management.

Answer 3

True

Question 4

Conceptual skills include the ability to ascertain the hidden rules of an organization.

Question 5

The only skills a supervisor needs in order to be effective are technical and human relations skills.

Question 6

A role of the supervisor is to do all those things that enable employees to effectively and efficiently achieve organizational objectives.

Question 7

The time and effort involved in each function of management will vary depending upon the level of the hierarchy in which the manager is a member.

Question 8

Planning can best be defined as preparation for the future.

Question 9

Managers must get things accomplished with and through people by guiding them and motivating their efforts toward common objectives.

Question 10

In the controlling function supervisors evaluate performance to ensure actual performance is in line with intended performance and changes are made if outcomes are not being met.

Question 11

Administrative skills include the ability to plan, organize, and coordinate the activities of a work group.

Question 12

The five functions of management can be viewed as a circular, continuous movement as each function flows into and overlaps with other functions.

Question 13

Many companies are using the terms "associate" or "team member" in place of "supervisor."

Question 14

The staffing function is nothing more than selecting the right employees to complete the task.

Question 15

There is a growing realization that an autocratic, coercive management style results in more productive, loyal employees.

Question 16

When most companies appoint a new supervisor, the supervisor is selected based on his/her technical competence, willingness to work hard, and prior performance.

Question 17

Technical skills involve the ability to plan, organize, and coordinate activities.

Question 18

The ability to work with people is an important human relations skill.

Question 19

The primary managerial functions differ depending on the manager's level within the managerial hierarchy.

Question 20

Arranging and distributing work among members of the work group to accomplish the organizatin's goals take place in the staffing function.

Question 21

The process of relegating authority to lower levels in the hierarchy is required for an organization to have effective managers, supervisors, and employees.

Question 22

Delegation is the process of entrusting duties and related authority to subordinates.

Question 23

It is not necessary for supervisors to delegate authority to lower levels for an organization to be effective.

Question 24

Managers innovate; leaders administer.

Question 25

Managerial authority is not granted to individuals, but rather to the titles that they hold.

Question 26

A group of employees do not become a team until its members share values and purpose.

Question 27

An arbitrator is a person selected by the union and management to provide recommendations as to how a grievance could be resolved.

Question 28

According to Havard professor John P. Kotter, management involves keeping the current system operating through planning, budgeting, staffing, controlling, and problem-solving, while leadership is the development of vision and strategies.

Question 29

As is typical for a supervisor, Lisa has two main requirements. One requirement is that she must have the ability to manage the department. The other is:

A) The ability to do daily chores.
B) A good working knowledge of the jobs to be performed.
C) The ability to perform all the required jobs.
D) To be liked by everyone.

Question 30

A supervisor's professional power depends to a greater extent on the follower's perceptions of that supervisor's knowledge, skill, and expertise.

Question 31

Cooperation is the process by which supervisors become connected with other individuals or groups to achieve particular goals.

Question 32

The supervisor must be _____.

A) A competent subordinate to higher level managers.
B) A good follower.
C) Able to maintain satisfactory relationships with supervisors in other departments.
D) All of the above

Question 33

The growing diversity among employees has contributed to the increased use of teams in the workplace.

Question 34

Legitimate power is based on the rank that a person holds in an organization.

Question 35

Supervisors are truly the "people in the middle" because:

A) They are in charge of labor unions.
B) They do not have any professional contacts with management or labor.
C) They report to higher management and are the employees' primary contact with management.
D) They are in the middle-managerial level in any organization.

Question 36

For a supervisor, having referent power means that the supervisor can refer his employees to the appropriate person in the organization who is capable of answering their questions.

Question 37

Generally, it is better for a supervisor to display power and formal authority.

Question 38

While cooperation is helpful and the lack of it could impede progress, its presence alone will not necessarily get the job done.

Question 39

An accounting supervisor typically meets with supervisors from production, sales, and shipping to coordinate cost accounting, inventory records and billing. This is using the process of cooperation.

Question 40

Teams are a means to an end, and that end is superior performance to what team members would achieve working as individuals.

Question 41

More times than not, which of the following is believed to be the least effective source of power?

A) Reward.
B) Coercive.
C) Legitimate.
D) Expert.

Question 42

Which of the following is NOT generally considered to be true?

A) The manager relies on control; the leader inspires trust.
B) The manager focuses on systems and structures; the leader focuses on people.
C) The manager accepts the status quo; the leader challenges it.
D) The manager is a follower; the leader leads.

Question 43

Changing performance standards depending on the situation is part of which managerial function?

A) Leading.
B) Coordinating.
C) Controlling.
D) Planning.

Question 44

_____ is also known as directing, motivating, or influencing.

A) Staffing.
B) Planning.
C) Organizing
D) Leading.

Question 45

The six major classifications of management capabilities and skills are:

A) Conceptual, administrative, technical, political, emotional intelligence, and human relations.
B) Coordination, cooperation, conceptual, administrative, political, and technical.
C) Human relations, emotional intelligence, conceptual, technical, political, and delegation.
D) Cooperation, human relations, conceptual, administrative, political, and technical.

Question 46

Hot is to cold as an autocratic management style is to:

A) A dictatorship.
B) A domineering style.
C) Repression.
D) Participative management.

Question 47

Ernesto and Sam witnessed their co-worker, Dave, engaging in inappropriate behavior. They reported the incident to their supervisor, Tina, because she has the necessary _____ to deal with the issue.

A) Authority.
B) Power.
C) Technical skills.
D) Evidence.

Question 48

Guiding, teaching, and supervising employees are activities associated with:

A) Staffing.
B) Leading.
C) Organizing.
D) Controlling.

Question 49

Which of the following phrases is correct?

A) "It's not what you know, it's who you know."
B) "All you need to do to become a good supervisor is read this text."
C) "Managerial skills are only important at the top management level."
D) "Managerial skills can be learned and developed."

Question 50

Most of upper management's time is most likely spent in the function of:

A) Staffing.
B) Organizing.
C) Controlling.
D) Planning.

Question 51

Which function of management is necessary because few employees blindly obey.

A) Staffing.
B) Planning.
C) Leading.
D) Controlling.

Question 52

In order to relay information effectively, one must have good _____.

A) Political skills.
B) Communication skills.
C) Human relations skills.
D) Administrative skills.

Question 53

Which of the following is NOT a limitation to authority?

A) Union contract provisions.
B) Government or regulatory agency restrictions.
C) Company policies.
D) Competitors' practices.

Question 54

Supervisors who use _____ power effectively have the greatest potential for achieving organizational goals.

A) Reward.
B) Legitimate.
C) Both.
D) Neither.

Question 55

Successful managers will assure you that _____ are the most important asset.

A) Human Resources.
B) Finances.
C) Technology.
D) None of the above.

Question 56

Which of the following are the managerial functions identified in the text?

A) Planning, organizing, commanding, and controlling.
B) Planning, organizing, commanding, coordinating, and controlling.
C) Planning, organizing, staffing, leading, and controlling.
D) Planning, staffing, coordinating, leading, and controlling.

Question 57

Managers are expected to be innovators; therefore, they must demonstrate _____.

A) Technical skills.
B) Conceptual skills.
C) Human relations skills.
D) Political skills.

Question 58

Matthew has recently put a new plan for his department into place. He wants to make certain that the plan is working as was intended. He is conducting the managerial function of:

A) Staffing.
B) Leading.
C) Organizing.
D) Controlling.

Question 59

Working in a team generally delivers _____ results than working alone.

A) Less favorable.
B) More favorable.
C) Extremely favorable.
D) Equal.

Question 60

The acceptance theory of authority states that:

A) The supervisor has the power and the right to issue directives in order to accomplish the tasks assigned to the department.
B) Managerial authority is not granted to an individual but rather to the position the individual holds at that time.
C) Managers do not have authority unless employees recognize and agree to it.
D) It is better for a supervisor not to display power or formal authority.

Question 61

Some have defined coordination as one of the managerial functions. The text suggests that coordination:

A) Is an implicit interrelated aspect of the major managerial functions.
B) Is not a separate managerial function.
C) Takes place in all managerial functions.
D) Is all of the above.

Question 62

What is the role of an arbitrator?

Question 63

Achieveing coordination typically is _____ at the executive level than at the supervisory level.

A) Easier.
B) More difficult.
C) More fun.
D) Less fun.

Question 64

When the company janitor posts a DO NOT ENTER sign in front of the door to the men's room and people obey, the janitor is most probably utilizing which type of power?

A) Personal power.
B) Reward power.
C) Expert power.
D) Legitimate power.

Question 65

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

Question 66

What are the two main requirements of any supervisory position, and which of these usually determines the effectiveness of a supervisor's performance?

Question 67

Networking _____ coordination efforts.

A) Presents more challenges during.
B) Eases.
C) Has no impact on.
D) None of the above.

Question 68

At Barry Automotive, the members of Production Team A are willing to work with and help one another. This is called:

A) Cooperation.
B) Coordination.
C) Leadership.
D) None of the above.

Question 69

On what four elements is the team-based organizational structure focused?

Question 70

What is emotional intelligences? How can it help you?

Question 71

Tony and Scott know that they need to forge an alliance with Alicia, who is the smartest person in their department about how to get things done. What type of power does Alicia probably possess?

Question 72

Which managerial function should be done first? What does it consist of?

Question 73

Jonathan is a manager who always threatens people with their jobs in order to gain compliance. He is utilizing which type of power?

A) Reward power.
B) Coercive power.
C) Expert power.
D) Legitimate power.

Question 74

Is leadership the same thing as management? Why or why not?