Deck 9: Attracting and Retaining the Best Employees

Question 1

After Algonquin College realizes its student enrollment has increased by 10%, it sets out to determine how many new professors it will need to hire to meet demand. This is part of which stage of HRM?

A) maintenance
B) acquisition
C) orientation
D) compensation

Answer 1

B

Question 2

Gabriela wants to know about the skills and experience needed to qualify for the management position she saw posted on the Whole Foods website. This would be found in which portion of a job listing?

A) job description
B) job specification
C) job analysis
D) job inventory

Answer 2

B

Question 3

As vice president of HR, you are alarmed to review performance appraisals and see how many employees in the company don't know basic safety procedures. You immediately create a training class to address these issues. These activities are part of which phase of HRM?

A) maintenance
B) development
C) analysis
D) appraisal

Answer 3

B

Question 4

After estimating the number of people the firm will need in the next five years, you perform a job analysis of your current staff. These activities are part of which phase of HRM?

A) maintenance
B) development
C) acquisition
D) appraisal

Question 5

The development phase of human resources management consists of training and development and which other important activity?

A) job analysis
B) motivating
C) performance appraisal
D) orientation

Question 6

You just hired 10 new sales reps at your company. Before they are up and running in their new jobs, you provide a two-day orientation to familiarize them with the key personnel and policies at the company. These activities are in which phase of HRM?

A) maintenance
B) development
C) training
D) acquisition

Question 7

Which of the following is a list of tasks and responsibilities for a particular job?

A) job description
B) job analysis
C) job orientation
D) job specification

Question 8

Managers at Coca-Cola held in-person and online instructional sessions on a new computer program that employees will be using. They demonstrated the new program and allowed for questions and answers. This process is part of which phase of HRM?

A) maintenance
B) planning
C) acquisition
D) development

Question 9

Managers at WestJet Airlines periodically analyze their salary structure for different levels of employees, as well as their mix of health and retirement benefits. These activities are in which phase of HRM?

A) maintenance
B) development
C) planning
D) acquisition

Question 10

If Disney World wants to determine the various elements and requirements for jobs in its hotels, what is its next step?

A) draft job descriptions
B) write job specifications
C) conduct a job analysis
D) schedule job orientations

Question 11

What are the three phases of human resources management (HRM)?

A) assessment, maintenance, development
B) acquisition, maintenance, development
C) acquisition, training, development
D) assessment, training, appraisal

Question 12

Human resource managers at Hertz Car Rental are reevaluating the bonus structure that they award to branch managers. They question whether the current structure is fair or whether they should raise the amount they award each quarter. This process is part of which phase of HRM?

A) development
B) employee relations
C) job analysis
D) maintenance

Question 13

John works for Samsung. His tasks involve travelling to nearby colleges, informally interviewing graduating students, and inviting the most promising candidates to an office visit. Which phase of the HRM process does this represent?

A) development
B) appraisal
C) training
D) acquisition

Question 14

In larger organizations, HRM is usually a responsibility shared by line managers and which other company personnel?

A) top management
B) acquisition managers
C) human resources managers
D) orientation specialists

Question 15

You are an operations manager who just completed performance appraisals for your team. You found that poor communication among team members was common, so you work with a human resources manager to create a training class on communication and conflict management. These activities are in which phase of HRM?

A) maintenance
B) development
C) planning
D) analysis

Question 16

Which of the following statements is most likely to appear in a job specification?

A) Responsible for sales support in western regions.
B) Creating market research reports for product development team.
C) Five years' progressive experience in operations management.
D) Responsible for creating and analyzing value stream maps of warehouse operations.

Question 17

Activities that increase employee satisfaction such as satisfaction surveys, employee communication programs, and exit interviews are all part of which phase of the human resources management process?

A) maintenance
B) development
C) planning
D) training

Question 18

Which of the following is a list specifying qualifications and experience necessary for a particular position?

A) job description
B) job analysis
C) job orientation
D) job specification

Question 19

Your department is hiring a new engineer for the first time since the company launched several new products. Because the requirements for engineers in your department have changed since last year, you ask the current engineers to document their responsibilities and tasks. Which of the following are you currently engaged in?

A) writing a job description
B) performing a job analysis
C) creating job specifications
D) performing HRM maintenance

Question 20

You are reorganizing the marketing department and undergo a job analysis for each of your existing members. The goal is to determine the unmet needs within the department so you can recruit people to fill those needs. These activities are part of which phase of HRM?

A) maintenance
B) development
C) acquisition
D) training

Question 21

A global consulting company employs people from 50 different countries who speak a total of 35 different languages. As a result, the company has developed a reputation for successfully managing diversity in its organization-which has boosted its recruiting efforts. This relates most to which of the three key benefits of a diverse workforce?

A) provides a marketing edge
B) drives creativity and innovation
C) drives organizational efficiencies
D) attracts top talent

Question 22

You distribute a job posting internally because you believe the company has several candidates with the skills and abilities to do the job well. This describes which step in the recruiting process?

A) screening candidates
B) interviewing candidates
C) attracting a candidate pool
D) comparing candidates

Question 23

Research suggests that organizations that hire a diverse group of employees can benefit from their different skills and life experiences. This is an example of how a diverse workforce can do which of the following?

A) create marketing obstacles
B) drive up costs
C) drive creativity and innovation
D) simplify the process of management integration

Question 24

Which of the following is the name given to the process of attracting qualified job applicants?

A) development
B) orientation
C) selection
D) recruiting

Question 25

An insurance company is well known for its commitment to diversity. Recruiters at the company advertise jobs with ethnically diverse professional organizations, publications, and job boards. Hiring diverse employees increases the company's understanding of the marketplace and also does which of the following?

A) gives the company a market edge
B) allows the company to attract top talent
C) encourages creativity and innovation
D) drives organizational efficiencies

Question 26

After finding no qualified candidates in-house, you decide to recruit externally by posting a job description on Monster.com and LinkedIn. This describes which step in the recruiting process?

A) attracting a candidate pool
B) screening candidates
C) comparing candidates
D) checking references

Question 27

L'Oréal utilizes its diverse workforce to help develop new products such as makeup for non-Caucasian women and their True Texture line of hair care products for women of colour. This is an example of which benefit of workplace diversity?

A) attracts top talent
B) provides a marketing edge
C) fosters creativity and innovation
D) encourages different opinions

Question 28

During which step of the recruitment process must the company weigh the benefits of hiring an internal employee who may have the knowledge and skills needed for the position with the downside of hiring an internal employee, which leaves another position to be filled?

A) screening candidates
B) checking references
C) attracting a candidate pool
D) comparing candidates

Question 29

As a human resource manager, you once were required to watch factory workers while they were doing their jobs. You studied how long each step of their task took and recorded your findings. Which of the following does this exemplify?

A) job specification
B) job design
C) job analysis
D) job description

Question 30

Your management team has completed an initial review of résumés to eliminate candidates who don't meet the minimum qualifications. This describes which step in the recruiting process?

A) attracting a candidate pool
B) screening candidates
C) comparing candidates
D) checking references

Question 31

What is the main disadvantage of internal recruiting?

A) there is always a lack of qualified candidates
B) promoting an employee leaves another position to be filled
C) it helps hold on to quality personnel
D) job posting may be required

Question 32

You are looking for a summer job and see the following in a job advertisement: "Complete money transactions and operate cash register, prepare ice cream and other dessert items, clean work station, unload shipments from delivery truck." Which of the following does this exemplify?

A) job analysis
B) job design
C) job description
D) job specification

Question 33

During which step of the recruitment process might representatives from the company attend college job fairs and professional networking events or place job postings on websites like LinkedIn or Glassdoor?

A) interviewing candidates
B) screening candidates
C) checking references
D) attracting a candidate pool

Question 34

After candidate interviews, you meet with the hiring committee to select the top two or three candidates. This describes which step in the recruiting process?

A) comparing candidates
B) checking references
C) making job offer
D) screening candidates

Question 35

You are looking for a summer job and see the following in a job advertisement: "Must have two years' previous lifeguarding experience, experience working with elementary-age children, must be Red Cross CPR certified." Which of the following does this exemplify?

A) job analysis
B) job description
C) job specification
D) job design

Question 36

Assume Domino's Pizza allows franchises in various countries to utilize local preferences when designing the menu for that country. Using the insights of employees in these countries to develop products is an example of how a diverse workforce accomplishes which of the following?

A) attracts top talent
B) reduces global competition
C) provides a marketing edge
D) reduces innovation

Question 37

Canada is a very multicultural society; immigrants to Canada come from all over the world. Tim Hortons is testing different food items to cater to the wide variety of tastes of the different ethnic groups across the country. What benefit would it be to Tim Hortons to launch new food items aimed at different cultures?

A) it would help attract top talent
B) it would drive creativity and innovation
C) it would provide a marketing edge
D) it would increase customer loyalty

Question 38

Which of the following statements is most likely to appear in a job description?

A) Responsible for creating market research reports for the product development team.
B) Five years' experience in marketing positions.
C) High-level creativity and problem-solving abilities.
D) Excellent interpersonal and presentation skills.

Question 39

You are about to hire several new customer service reps. To ensure that you recruit the correct type of candidates, you ask the customer service manager to systematically observe the responsibilities and tasks of your existing customer service reps. Which of the following are you currently engaged in?

A) writing a job description
B) performing HRM development
C) creating a job specification
D) performing a job analysis

Question 40

Which of the following statements is most likely to appear in a job description?

A) MBA in Finance required.
B) Excellent quantitative and analytical skills.
C) Responsible for performing investment analysis for stocks, bonds, and derivative securities.
D) Three years' experience as investment analyst.

Question 41

Hamza receives $61,000 a year as a manager. What is this type of compensation called?

A) salary
B) bonus
C) benefits
D) time wage

Question 42

On your first day at a new job, you spend some time with the HR manager learning about health insurance options and filling out information for payroll. You are currently going through which process?

A) orientation
B) training
C) selection
D) screening

Question 43

You work at a fast food chain and are paid $10 per hour. What is this form of compensation called?

A) salary
B) wages
C) commission
D) incentives

Question 44

After selecting your top three candidates, you ask HR to call the applicants' former employers to learn about how well the candidates performed in their previous jobs. This describes which step in the recruiting process?

A) comparing candidates
B) checking references
C) screening candidates
D) attracting a candidate pool

Question 45

After looking at résumés, the hiring committee you are on ranks the candidates based on their qualifications and then decides which ones to contact for interviews. This describes which step in the recruiting process?

A) comparing candidates
B) attracting a candidate pool
C) interviewing candidates
D) screening candidates

Question 46

Tuition reimbursement and free childcare are a form of which of the following?

A) non-monetary compensation
B) monetary compensation
C) profit sharing
D) fair compensation

Question 47

As a recent college graduate, you have two job offers to consider. The first one comes with a salary of $50,000, health benefits, an RRSP, and two weeks of paid vacation. The second offer comes with a salary of $45,000, health benefits, an RRSP, paid vacation, profit sharing, and a generous bonus plan. You decide to accept the second offer because the addition of which of the following made the job more appealing?

A) the incentives
B) the wages
C) the benefits
D) a commission

Question 48

During which stage of hiring are employees taught how to do their job or do it better?

A) screening
B) orientation
C) development
D) training

Question 49

Sam was hired as an operations supervisor and receives tuition reimbursement for pursuing his master's degree. What is this portion of his compensation package called?

A) benefits
B) incentives
C) salaries and wages
D) a bonus

Question 50

During which of the following are you given your ID badge, computer login information, and a copy of the employee handbook?

A) training
B) orientation
C) selection
D) development

Question 51

Your company just started offering a profit-sharing plan, which could increase your total compensation by as much as 25% if the company does well. This form of compensation is classified as which of the following?

A) a salary
B) an incentive
C) a benefit
D) a commission

Question 52

While performing background checks on your top three candidates, you find that one of them has a criminal record that she did not disclose on her application. As a result, she is eliminated from consideration for the job. This describes which step in the recruiting process?

A) comparing candidates
B) interviewing candidates
C) checking references
D) screening candidates

Question 53

Which of the following involves the process of determining the relative worth of various jobs in a firm?

A) wage structure
B) job description
C) job specification
D) job evaluation

Question 54

Peggy is a hiring manager for Amazon. After a recent job posting, she received over 100 résumés. Peggy is now reviewing the résumés to see if there are any candidates that don't meet the minimum qualifications for the job. Peggy is in which stage of the recruitment process?

A) interviewing candidates
B) attracting a candidate pool
C) screening candidates
D) comparing candidates

Question 55

Your company offers three different health plan options as well as vision and dental insurance. What is this portion of your compensation called?

A) a commission
B) an incentive
C) a bonus
D) a benefit

Question 56

Forms of indirect compensation such as vacations, dental insurance, and pensions are part of which of the following?

A) commissions
B) fringe benefits
C) incentives
D) bonuses

Question 57

Many computer programmers make $115,000 per year or more, and they sometimes have multiple companies bidding for their services. As HR manager for a software development firm, you want to attract the best candidates while keeping employment costs from increasing to unsustainable levels. If your competitors offer starting salaries of $115,000, which of the following is your best strategy?

A) increase your starting salaries to $175,000
B) increase your starting salaries to $200,000
C) offer $135,000 plus a 30% cash bonus
D) offer $115,000 plus a generous array of non-monetary benefits

Question 58

During orientation for your new job, you find out that the company offers both RRSP contributions and employee stock ownership plans. What is this portion of your compensation called?

A) profit sharing
B) an incentive
C) a wage
D) benefits

Question 59

As a new manager at a department store, you are excited to learn that you may receive a bonus if everyone in your department reaches their sales goals for the quarter. A bonus is considered which type of compensation?

A) salaries and wages
B) benefit
C) commission
D) incentive

Question 60

Which of the following is a type of compensation that gives employees some percentage of how much they sell or produce?

A) a bonus
B) profit sharing
C) a commission
D) salary

Question 61

After completing this year's round of performance appraisals, a management team decided to revamp the company's orientation and training programs. Revamping the training is an example of using performance appraisal to accomplish which of the following objectives?

A) evaluating performance against standards
B) making employee decisions
C) assessing HRM practices
D) improving job analysis processes

Question 62

In your first week at a new retail sales job, you are asked to complete three online modules. The first teaches you about the products the company sells. The second teaches you about using the customer checkout system. The third teaches you about how to properly set up clothing displays. Which of the following are you currently undergoing?

A) development-related training
B) orientation
C) job analysis
D) job-related training

Question 63

Assume that after the last round of performance appraisals, managers across all departments at Hudson's Bay realized that their newest employees did not meet standards on customer satisfaction scores. As a result, the company created a series of training modules that specifically addressed how to provide exceptional customer service at Hudson's Bay. Creating the training modules is an example of using performance appraisals to accomplish which of the following objectives?

A) making employee decisions
B) evaluating performance against standards
C) assessing HRM practices
D) changing job descriptions

Question 64

Which type of training offers advantages including being inexpensive and easy to implement, and providing real-world immersion for the trainee?

A) classroom training
B) role-playing
C) simulations
D) on-the-job training

Question 65

Sue had a performance appraisal where she received low scores for not making progress on a market research project. Sue is disappointed because she was never informed that this project was part of her job. What performance appraisal objective did Sue's manager fail to achieve?

A) evaluating performance against standards
B) making employee decisions
C) assessing HRM practices
D) poor HRM planning

Question 66

You manage a team of factory supervisors. After this year's performance appraisals, you had to terminate one of your supervisors for consistently falling below established standards. Terminating the employee is an example of using performance appraisal to accomplish which of the following objectives?

A) evaluating performance against standards
B) making employee decisions
C) assessing HRM practices
D) improving job analysis processes

Question 67

Air Canada found that for some jobs it was unwise to train workers on equipment used at the work site. Instead, they set up a special facility where new employees could be trained on equipment similar to what they'll use on the job. This is a form of which type of training?

A) conference
B) on-the-job
C) simulation
D) apprenticeship

Question 68

As the manager of an accounting department, you assemble staff to share the criteria by which they will all be evaluated. Some staff members have questions about the criteria, giving you the chance to further clarify in the meeting. After the meeting, you distribute a written summary of the criteria. This is an example of using performance appraisal to accomplish which of the following objectives?

A) evaluating performance against standards
B) making employee decisions
C) recruiting more competitively
D) improving job analysis processes

Question 69

At your new job, you meet with a technician who teaches you about using the company's phones and computer network. You are currently going through which process?

A) screening
B) training
C) orientation
D) selection

Question 70

A situation in which participants role-play so that they can better understand how to do their job is a form of which type of training?

A) simulation
B) conference
C) on-the-job
D) apprenticeship

Question 71

You and several co-workers from various departments just took a class at work that taught you new time-management and stress-management skills. This would be categorized as which of the following?

A) development-related training
B) orientation
C) job-related training
D) job analysis

Question 72

After conducting a performance appraisal, a manager gives the employee a promotion and a 10% raise. This successfully demonstrates the use of performance appraisal for which of the following?

A) making employee decisions
B) assessing HRM practices
C) selection
D) analysis

Question 73

In your first week at a new factory job, you shadow an experienced co-worker as she shows you how to operate the machine you will be using on a day-to-day basis. You are currently undergoing which of the following?

A) development-related training
B) orientation
C) job-related training
D) job analysis

Question 74

New employees at Disney World spend their first several days learning Disney's customer service standards. They do this by meeting as a group and listening to lectures from experienced cast members and managers at Disney World. What is this type of training known as?

A) on-the-job training
B) a simulation
C) classroom teaching
D) apprenticeship

Question 75

Which of the following offers the primary benefit being an inexpensive way to consistently train a large number of employees?

A) orientation
B) on-the-job training
C) online training
D) classroom training

Question 76

Which of the following can accommodate many trainees at once and provides personal interaction for trainees?

A) orientation
B) on-the-job training
C) simulations
D) classroom teaching

Question 77

Which of the following is a training method where a trainee learns by working closely under the supervision of an experienced employee?

A) simulation training
B) role-playing
C) on-the-job training
D) classroom teaching

Question 78

What are the four primary types of training and development?

A) on-the-job training, role-playing, simulations, and classroom teaching
B) on-the-job training, role-playing, apprenticeship, and classroom teaching
C) on-the-job training, simulations, online training, and classroom teaching
D) on-the-job training, apprenticeship, online training, and classroom teaching

Question 79

During which of the following would you complete an online tutorial for the computer programs needed to perform your job?

A) screening
B) training
C) orientation
D) selection

Question 80

You have been a sales manager for five years and would like to move up. Your VP of Marketing sends you to a one-week conference that teaches advanced skills in negotiation, persuasion, and conflict management. Your fellow attendees at the conference come from all different industries and job positions. Which of the following are you currently undergoing?

A) development-related training
B) job analysis
C) screening
D) job-related training