Exam 9: Attracting and Retaining the Best Employees

Your company offers three different health plan options as well as vision and dental insurance. What is this portion of your compensation called?

On your first day at a new job, you spend some time with the HR manager learning about health insurance options and filling out information for payroll. You are currently going through which process?

While performing background checks on your top three candidates, you find that one of them has a criminal record that she did not disclose on her application. As a result, she is eliminated from consideration for the job. This describes which step in the recruiting process?

Air Canada found that for some jobs it was unwise to train workers on equipment used at the work site. Instead, they set up a special facility where new employees could be trained on equipment similar to what they'll use on the job. This is a form of which type of training?

Which of the following is HRM legislation aimed at protecting the health and safety of workers by minimizing work-related accidents and illness in a workplace?

During orientation for your new job, you find out that the company offers both RRSP contributions and employee stock ownership plans. What is this portion of your compensation called?

You are an operations manager who just completed performance appraisals for your team. You found that poor communication among team members was common, so you work with a human resources manager to create a training class on communication and conflict management. These activities are in which phase of HRM?

You are about to hire several new customer service reps. To ensure that you recruit the correct type of candidates, you ask the customer service manager to systematically observe the responsibilities and tasks of your existing customer service reps. Which of the following are you currently engaged in?

John works for Samsung. His tasks involve travelling to nearby colleges, informally interviewing graduating students, and inviting the most promising candidates to an office visit. Which phase of the HRM process does this represent?

Which type of training offers advantages including being inexpensive and easy to implement, and providing real-world immersion for the trainee?

After selecting your top three candidates, you ask HR to call the applicants' former employers to learn about how well the candidates performed in their previous jobs. This describes which step in the recruiting process?

As a recent college graduate, you have two job offers to consider. The first one comes with a salary of $50,000, health benefits, an RRSP, and two weeks of paid vacation. The second offer comes with a salary of $45,000, health benefits, an RRSP, paid vacation, profit sharing, and a generous bonus plan. You decide to accept the second offer because the addition of which of the following made the job more appealing?

During which step of the recruitment process must the company weigh the benefits of hiring an internal employee who may have the knowledge and skills needed for the position with the downside of hiring an internal employee, which leaves another position to be filled?

As a human resource manager, you once were required to watch factory workers while they were doing their jobs. You studied how long each step of their task took and recorded your findings. Which of the following does this exemplify?

You are reorganizing the marketing department and undergo a job analysis for each of your existing members. The goal is to determine the unmet needs within the department so you can recruit people to fill those needs. These activities are part of which phase of HRM?

After finding no qualified candidates in-house, you decide to recruit externally by posting a job description on Monster.com and LinkedIn. This describes which step in the recruiting process?

Which of the following is legislation that provides the right to live and seek employment anywhere in Canada?

Which of the following is a type of compensation that gives employees some percentage of how much they sell or produce?

Managers at Coca-Cola held in-person and online instructional sessions on a new computer program that employees will be using. They demonstrated the new program and allowed for questions and answers. This process is part of which phase of HRM?

During which of the following would you complete an online tutorial for the computer programs needed to perform your job?