Deck 8: Working in Teams

Question 1

During which stage of team development is the fundamental issue is the development of teamwork standards?

A) Storming
B) Norming
C) Performing
D) Adjourning

Answer 1

B
Explanation: A) Incorrect. The fundamental issue during the storming stage is the resolution of team conflicts.
B) Correct. The fundamental issue during the norming stage is the development of teamwork standards.
C) Incorrect. The fundamental issue during the performing stage is getting the job done properly.
D) Incorrect. The fundamental issue during the adjourning stage is the how the team is dealing with its impending breakup.

Question 2

Which of the following is a characteristic of work groups?

A) Multiple leaders
B) Purpose and tasks are decided by the group
C) Members answer to each other
D) Supervisor resolves conflicts between the group members

Answer 2

D
Explanation: A) Incorrect. A work group has one leader.
B) Incorrect. The purpose and tasks are decided by the supervisor.
C) Incorrect. Members answer to the supervisor.
D) Correct. The supervisor resolves conflicts between the group members.

Question 3

What is a characteristic of the forming stage of team development?

A) Conclusive interactions
B) Careless behavior
C) No tension
D) Concern about acceptance

Answer 3

D
Explanation: A) Incorrect. Tentative interactions are a characteristic of the forming stage.
B) Incorrect. Careful behavior is a characteristic of the forming stage.
C) Incorrect. Mild tension is a characteristic of the forming stage.
D) Correct. Concern about how a particular member will be accepted by the group is a characteristic of the forming stage.

Question 4

What stage of team development is a team in if the team used creative problem solving?

A) Forming
B) Storming
C) Norming
D) Performing

Question 5

Which of the following is a trait of an effective team?

A) Treats others with respect
B) Committed to multiple goals
C) Liable for specific tasks and projects
D) Each member holds other members trust

Question 6

During which stage of team development is the fundamental issue team trust?

A) Forming
B) Storming
C) Norming
D) Performing

Question 7

What factors may influence teams?

A) Skills
B) Tasks
C) Deadlines
D) All of the above

Question 8

What should team members do in the describe phase for resolving conflicts?

A) Ask, "What is happening?"
B) Use vague descriptions
C) Pay attention to the response
D) Describe the situation in specific emotional terms

Question 9

Which of the following is a characteristic of teams?

A) One leader
B) Purpose and tasks are decided by the team leaders
C) Members answer to the team leaders
D) Team leader resolves conflicts between the team

Question 10

What might be the factor contributing to the lack of successful outcomes in a team that is paying attention to the wrong issues?

A) Lacking a clear purpose
B) Having the wrong members
C) Having poor team dynamics
D) Tackling tasks that are not appropriate for teams

Question 11

What term is used to describe how team members choose its members?

A) Process
B) Technique
C) Composition
D) Team dynamics

Question 12

How do high-performing teams approach tasks?

A) Spend time getting opinions
B) Enjoy the "big wins"
C) Observe other teams progress
D) Specify goals, objectives, achievements, and deadlines

Question 13

Which of the following is a common type of team?

A) Audit
B) Preservation
C) Function
D) Disciplinary

Question 14

How do work groups organize staff members?

A) Based on age
B) Based on experience
C) Based on similar skills
D) Based on education level

Question 15

What did Katzenback and Smith learn in their research regarding composition in high-performance teams?

A) All teams had "free riders"
B) All teams spent time getting consensus
C) No team started out with all the needed skills
D) Teams were made up of more than 10 people

Question 16

Which of the following is a common type of team?

A) Insurance
B) Start-up
C) Operations
D) Safety improvement

Question 17

What might be the factor contributing to the lack of successful outcomes in a team that is taking too long to figure out a purpose?

A) Lacking a clear purpose
B) Having the wrong members
C) Having poor team dynamics
D) Tackling tasks that are not appropriate for teams

Question 18

What stage of team development is a team in if the team had more frequent disagreements?

A) Forming
B) Storming
C) Norming
D) Performing

Question 19

What did Katzenback and Smith's research show relating to process?

A) All teams had "free riders"
B) Hid individual members' skills
C) Team members responded constructively to views expressed by others
D) Recognize the failures of other team members

Question 20

What term is used to describe a set of actions that accomplish a job by a mutually agreed-upon deadline?

A) Task
B) Process
C) Feedback
D) Team

Question 21

What is a major cause of ethnocentric misunderstandings?

A) Rumors
B) Habits
C) Lack of communication
D) Exposure to other groups

Question 22

What describes beliefs about individuals or groups that are based on opinions, habits of thinking, or rumors?

A) Prejudice
B) Diversity
C) Stereotyping
D) Ethnocentrism

Question 23

What should you do when giving feedback?

A) Speak for all team members
B) Critique the problem, not the person
C) Speak from others perspective
D) Interrupt to get your feedback in

Question 24

What can be a result of prejudice?

A) Experimental perception
B) Sensory perception
C) Selective perception
D) Attention perception

Question 25

When are people the most productive and creative?

A) When they feel happy
B) When they feel valued
C) When they feel supported
D) When they feel understood

Question 26

In what phase of conflict resolution should team members negotiate an agreement as to what will change?

A) Describe Phase
B) Express Phase
C) Specify Phase
D) Contract Phase