Question 1

Which of the following is a trait of an effective team?

Accepted Answer

A)  Treats others with respect 
B)  Committed to multiple goals 
C)  Liable for specific tasks and projects 
D)  Each member holds other members trust 
A)  Treats others with respect 
B)  Committed to multiple goals 
C)  Liable for specific tasks and projects 
D)  Each member holds other members trust A

Question 2

How do work groups organize staff members?

Accepted Answer

A)  Based on age 
B)  Based on experience 
C)  Based on similar skills 
D)  Based on education level 
A)  Based on age 
B)  Based on experience 
C)  Based on similar skills 
D)  Based on education level C

Question 3

What term is used to describe how team members choose its members?

Accepted Answer

A)  Process 
B)  Technique 
C)  Composition 
D)  Team dynamics 
A)  Process 
B)  Technique 
C)  Composition 
D)  Team dynamics C

Question 4

What might be the factor contributing to the lack of successful outcomes in a team that is paying attention to the wrong issues?

Accepted Answer

A)  Lacking a clear purpose 
B)  Having the wrong members 
C)  Having poor team dynamics 
D)  Tackling tasks that are not appropriate for teams 
A)  Lacking a clear purpose 
B)  Having the wrong members 
C)  Having poor team dynamics 
D)  Tackling tasks that are not appropriate for teams

Question 5

What should team members do in the describe phase for resolving conflicts?

Accepted Answer

A)  Ask, "What is happening?" 
B)  Use vague descriptions 
C)  Pay attention to the response 
D)  Describe the situation in specific emotional terms 
A)  Ask, "What is happening?" 
B)  Use vague descriptions 
C)  Pay attention to the response 
D)  Describe the situation in specific emotional terms

Question 6

In what phase of conflict resolution should team members negotiate an agreement as to what will change?

Accepted Answer

A)  Describe Phase 
B)  Express Phase 
C)  Specify Phase 
D)  Contract Phase 
A)  Describe Phase 
B)  Express Phase 
C)  Specify Phase 
D)  Contract Phase

Question 7

What factors may influence teams?

Accepted Answer

A)  Skills 
B)  Tasks 
C)  Deadlines 
D)  All of the above 
A)  Skills 
B)  Tasks 
C)  Deadlines 
D)  All of the above

Question 8

Which of the following is a common type of team?

Accepted Answer

A)  Insurance 
B)  Start-up 
C)  Operations 
D)  Safety improvement 
A)  Insurance 
B)  Start-up 
C)  Operations 
D)  Safety improvement

Question 9

What term is used to describe a set of actions that accomplish a job by a mutually agreed-upon deadline?

Accepted Answer

A)  Task 
B)  Process 
C)  Feedback 
D)  Team 
A)  Task 
B)  Process 
C)  Feedback 
D)  Team

Question 10

What stage of team development is a team in if the team had more frequent disagreements?

Accepted Answer

A)  Forming 
B)  Storming 
C)  Norming 
D)  Performing 
A)  Forming 
B)  Storming 
C)  Norming 
D)  Performing

Question 11

Which of the following is a characteristic of teams?

Accepted Answer

A)  One leader 
B)  Purpose and tasks are decided by the team leaders 
C)  Members answer to the team leaders 
D)  Team leader resolves conflicts between the team 
A)  One leader 
B)  Purpose and tasks are decided by the team leaders 
C)  Members answer to the team leaders 
D)  Team leader resolves conflicts between the team

Question 12

What should you do when giving feedback?

Accepted Answer

A)  Speak for all team members 
B)  Critique the problem, not the person 
C)  Speak from others perspective 
D)  Interrupt to get your feedback in 
A)  Speak for all team members 
B)  Critique the problem, not the person 
C)  Speak from others perspective 
D)  Interrupt to get your feedback in

Question 13

What describes beliefs about individuals or groups that are based on opinions, habits of thinking, or rumors?

Accepted Answer

A)  Prejudice 
B)  Diversity 
C)  Stereotyping 
D)  Ethnocentrism 
A)  Prejudice 
B)  Diversity 
C)  Stereotyping 
D)  Ethnocentrism

Question 14

What did Katzenback and Smith learn in their research regarding composition in high-performance teams?

Accepted Answer

A)  All teams had "free riders" 
B)  All teams spent time getting consensus 
C)  No team started out with all the needed skills 
D)  Teams were made up of more than 10 people 
A)  All teams had "free riders" 
B)  All teams spent time getting consensus 
C)  No team started out with all the needed skills 
D)  Teams were made up of more than 10 people

Question 15

During which stage of team development is the fundamental issue team trust?

Accepted Answer

A)  Forming 
B)  Storming 
C)  Norming 
D)  Performing 
A)  Forming 
B)  Storming 
C)  Norming 
D)  Performing

Question 16

Which of the following is a common type of team?

Accepted Answer

A)  Audit 
B)  Preservation 
C)  Function 
D)  Disciplinary 
A)  Audit 
B)  Preservation 
C)  Function 
D)  Disciplinary

Question 17

During which stage of team development is the fundamental issue is the development of teamwork standards?

Accepted Answer

A)  Storming 
B)  Norming 
C)  Performing 
D)  Adjourning 
A)  Storming 
B)  Norming 
C)  Performing 
D)  Adjourning

Question 18

What stage of team development is a team in if the team used creative problem solving?

Accepted Answer

A)  Forming 
B)  Storming 
C)  Norming 
D)  Performing 
A)  Forming 
B)  Storming 
C)  Norming 
D)  Performing

Question 19

When are people the most productive and creative?

Accepted Answer

A)  When they feel happy 
B)  When they feel valued 
C)  When they feel supported 
D)  When they feel understood 
A)  When they feel happy 
B)  When they feel valued 
C)  When they feel supported 
D)  When they feel understood

Question 20

What did Katzenback and Smith's research show relating to process?

Accepted Answer

A)  All teams had "free riders" 
B)  Hid individual members' skills 
C)  Team members responded constructively to views expressed by others 
D)  Recognize the failures of other team members 
A)  All teams had "free riders" 
B)  Hid individual members' skills 
C)  Team members responded constructively to views expressed by others 
D)  Recognize the failures of other team members

Exam 8: Working in Teams

Which of the following is a trait of an effective team?

How do work groups organize staff members?

What term is used to describe how team members choose its members?

What might be the factor contributing to the lack of successful outcomes in a team that is paying attention to the wrong issues?

What should team members do in the describe phase for resolving conflicts?

In what phase of conflict resolution should team members negotiate an agreement as to what will change?

What factors may influence teams?

Which of the following is a common type of team?

What term is used to describe a set of actions that accomplish a job by a mutually agreed-upon deadline?

What stage of team development is a team in if the team had more frequent disagreements?

Which of the following is a characteristic of teams?

What should you do when giving feedback?

What describes beliefs about individuals or groups that are based on opinions, habits of thinking, or rumors?

What did Katzenback and Smith learn in their research regarding composition in high-performance teams?

During which stage of team development is the fundamental issue team trust?

Which of the following is a common type of team?

During which stage of team development is the fundamental issue is the development of teamwork standards?

What stage of team development is a team in if the team used creative problem solving?

When are people the most productive and creative?

What did Katzenback and Smith's research show relating to process?

Process Technology: an Overview

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