Deck 5: Manufacturing and Service Process Structures

Question 1

A company needs to produce 400 units per day (the day is defined as 12 hours of production).There are three tasks to be completed,with a total task time for all three tasks of six minutes.The company should have:

A)Three workstations.
B)Four workstations.
C)Five workstations.
D)Two workstations.

Answer 1

Four workstations.

Question 2

Zanda Corp.wants to have a process structure that has cost advantages similar to continuous or repetitive processes,but wants to produce greater variety than those processes normally allow.Zanda should consider:

A)Cellular manufacturing.
B)Job shop processes.
C)Mass customization.
D)Project process.

Answer 2

Mass customization.

Question 3

Using technology such as self-checkouts in grocery stores to enable customers to complete the service delivery and transaction themselves is most commonly used for:

A)Service factories.
B)Service shops.
C)Mass services.
D)Professional services.

Answer 3

Mass services.

Question 4

A common goal when designing a functional layout is to:

A)Ensure materials arrive on schedule.
B)Reduce the time and cost of moving people and materials between departments.
C)Avoid downtime at any workstation.
D)Balance the flow of materials through the process.

Question 5

John Jones,CEO of Jones Corp.,is unhappy because each product his company makes takes a unique route through the facility,so processing times tend to be high.His company most likely has a:

A)Fixed-position layout.
B)Sequential action layout.
C)Functional layout.
D)Product layout.

Question 6

Jones Company has a make to order orientation.It most likely does NOT use:

A)Continuous process structure.
B)Cellular manufacturing process structure.
C)Job shop process structure.
D)Batch process structure.

Question 7

A company needs to produce 1,000 units per day (the day is defined as eight hours of production).There are six tasks to be completed,with a total task time of 12 minutes.The company should have:

A)25 workstations.
B)2 workstations.
C)84 workstations.
D)14 workstations.

Question 8

For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm's financial performance?

A)Engineer to order
B)Make to order
C)Assemble to order
D)Make to stock

Question 9

Which process type is not correctly matched with its descriptive characteristic?

A)Project-high complexity
B)Repetitive process-customized products
C)Job shop-high flexibility
D)Continuous flow-low-skilled workers

Question 10

Which of the following products is most likely to require an assemble to order market orientation?

A)An upholstered sofa
B)A mobile phone
C)Shampoo
D)A race car

Question 11

Companies with a make to stock orientation are most likely to use which of the following process structures?

A)Mass customization
B)Job shop
C)Repetitive process
D)They are likely to use any one of these process structures.

Question 12

Ensuring that all the right people,equipment,and materials arrive on time is especially challenging when using which layout?

A)Fixed-position layout
B)Functional layout
C)Service factory layout
D)Product layout

Question 13

Choose the service type that is correctly matched with one of its key characteristics.

A)Service factory-facilities and equipment represent a large proportion of total costs.
B)Service shop-there is a low degree of customer interaction.
C)Mass service-transactions are very varied from customer to customer.
D)Professional service-transactions tend to be fairly standardized.

Question 14

Which of the following types of businesses would most likely use a batch process structure?

A)Company that builds cruise ships.
B)An automotive assembler such as Ford Motor Co.
C)A glass beverage bottle manufacturer.
D)A company that produces automobile seats.

Question 15

All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:

A)Standardization across multiple locations.
B)Economies of scale.
C)Use of remotely located back-office employees.
D)Easier customization of services.

Question 16

Which of the following process structures can produce the widest variety of products?

A)Job shop
B)Repetitive process
C)Continuous flow
D)Batch operation

Question 17

Wanda Corp.currently uses a job shop process.It wants to maintain the advantages of this but increase efficiency.Wanda should investigate:

A)Cellular manufacturing.
B)Job shop processes.
C)Mass customization.
D)Project process.

Question 18

What is the primary objective of line balancing?

A)To minimize the travel time between workstations
B)To match output rates with actual demand
C)To minimize materials handling costs
D)To group similar activities together

Question 19

Zanadu Corp.has dedicated equipment and workers in a regularly occurring sequence of activities.Zanadu has which type of operations layout?

A)Fixed-position layout
B)Functional layout
C)Service factory layout
D)Product layout

Question 20

Which of the following is NOT considered to be part of the service process matrix?

A)Customization
B)Volume
C)Customer interaction
D)Labor intensity

Question 21

Which of the following is the best example of a service shop?

A)A fast-food restaurant such as McDonald's
B)An electrical utility company
C)A computer repair shop
D)A dentist

Question 22

A college of business building that has classrooms on the first floor,faculty offices on the second floor,and graduate assistance offices on the third floor has which type of layout?

A)Fixed-position
B)Functional
C)Product
D)Cellular

Question 23

The use of a tablet computer,such as an iPad,for a restaurant's menu is an example of:

A)Mobility.
B)Point of sale system.
C)Warehouse management system.
D)Enterprise resource management system.

Question 24

A contemporary process layout in which product "families" with similar processing characteristics are identified and produced on a number of small assembly lines is referred to as:

A)Cellular layout.
B)Fixed-position layout.
C)Flexible manufacturing systems.
D)Mass customization.

Question 25

Which is false with respect to a process structure?

A)It is the same across an entire supply chain
B)Determines how inputs,activities,flows,and outputs are organized
C)Different structures have different capabilities
D)The selection of a process structure should consider competitive priorities

Question 26

A hospital emergency room would most likely be classified as a:

A)Job shop
B)Batch process
C)Repetitive process
D)Continuous process

Question 27

An example of an integrative technology is a/an:

A)Transportation management system.
B)Industrial robot.
C)Radio frequency identification (RFID)system.
D)Enterprise resource planning (ERP)system.

Question 28

Which of the following is NOT a drawback to a product layout?

A)Lack of flexibility to change product features
B)A problem at any workstation can stop the entire production line
C)Work-in-process inventory is typically very high
D)The potential for employee boredom

Question 29

Which of the following products would be most likely "make to stock"?

A)A commercial passenger airplane
B)A communications satellite
C)A train locomotive
D)An automobile

Question 30

Stitch Fix,an online company that provides personal shopping services for clothing based on each customer's style and budget,is an example of:

A)Cellular manufacturing
B)Mass customization
C)A service factory
D)A continuous process

Question 31

The _____________ shows process structures based on output volume and product variety.

A)Back office
B)Service process matrix
C)Product-process matrix
D)Fixed-position layout

Question 32

When a process is automated:

A)Low-wage jobs increase
B)Fixed costs increase
C)Quality always improves
D)Less maintenance is needed.

Question 33

A restaurant chain that assembles meals at a centralized facility is using:

A)Group technology
B)Back-office processes
C)A service factory
D)A fixed-position layout

Question 34

One of the major challenges with a job shop process is that:

A)Employees become bored from doing the same task over and over again
B)Planning and scheduling are difficult
C)Many activities must be outsourced to a variety of different suppliers
D)It is very costly to stop production

Question 35

Compared to a functional layout,cellular layouts have:

A)Less work-in-process inventory.
B)More complexity in scheduling.
C)More frequent setups.
D)Lower efficiency.

Question 36

3D printing is most likely to be used when the process structure is:

A)Cellular manufacturing
B)Repetitive process
C)Mass customization
D)Continuous process

Question 37

A law firm is an example of a:

A)Professional service
B)Service factory
C)Service shop
D)Mass service

Question 38

Which product is likely to use a fixed-position layout in its production process?

A)A refrigerator
B)Customized equipment
C)A commercial airplane
D)A mobile phone

Question 39

Which process structure is most likely used by a company that makes plastic water bottles?

A)Project
B)Batch
C)Job shop
D)Continuous process

Question 40

All of the following typically require a "make to stock" market orientation except:

A)Men's jeanss
B)Televisions
C)Coffee makers
D)Wedding cake

Question 41

What is the takt time in minutes if 500 units are needed per day? The company has two eight-hour shifts per day.

A)0.5 minutes
B)62.5 minutes
C)31.3 minutes
D)1.9 minutes

Question 42

Cybersecurity risks are:

A)Only a concern for mobile apps
B)Higher for smaller suppliers that have fewer resources
C)Decreasing as more companies adopt Internet of Things (IoT)
D)Leading to more offshoring

Question 43

A company must make 800 units per day.The company has two eight-hour shifts.What is the efficiency if the total time to complete all tasks is 11 minutes and the company is using 15 workstations?

A)94 percent
B)33 percent
C)83 percent
D)61 percent

Question 44

In line balancing,takt time is the time:

A)Needed to change over a process between different types of products
B)It takes a product to go through the entire process
C)That is the maximum allowable time at each workstation based on customer demand
D)Required for the entire product fulfillment process

Question 45

The connection of products and machines for sharing data with other devices is:

A)Enterprise resource planning (ERP)
B)Internet of Things (IoT)
C)Unmanned autonomous vehicles (UAV)
D)Radio frequency identification (RFID)

Question 46

Which of the following would not be considered an automating technology?

A)Internet of Things (IoT)
B)Drones
C)Mobile apps
D)CPFR

Question 47

A company must make 400 units per day.The company has one 12-hour shift.What is the efficiency if the total time to complete all tasks is 23 minutes and the company is using 18 workstations?

A)22 percent
B)71 percent
C)50 percent
D)88 percent

Question 48

A company must make 30 units per hour.What is the efficiency if the total time to complete all tasks is eight minutes and the company is using five workstations?

A)80 percent
B)75 percent
C)63 percent
D)20 percent

Question 49

What is the takt time in minutes if 200 units are needed per day? The company has one 12-hour shift per day.

A)3.6 minutes
B)17 minutes
C)0.3 minutes
D)1 minute

Question 50

In line balancing,the relationships between among tasks in a process is are shown in a:

A)Followers diagram
B)Precedence diagram
C)Service blueprint
D)Product families diagram

Question 51

In line balancing:

A)Once determined,the balanced line should not be changed
B)The time at each workstation is driven by actual customer demand
C)The number of actual workstations should always equal the theoretical number of workstations
D)Efficiency is not affected by the takt time

Question 52

What is the takt time in seconds if 1,000 units are needed per day? The company has one eight-hour shift per day.

A)60 seconds
B)125 seconds
C)29 seconds
D)48 seconds

Question 53

New home construction uses which type of layout?

A)Fixed-position
B)Functional
C)Product
D)Cellular