Deck 5: Understanding the Person

Question 1

Which statement about the whole person is incorrect?

A) The whole person has physical, social, psychological, and spiritual parts.
B) The parts can be separated.
C) Each part relates to the others.
D) Each part depends on the others.

Answer 1

The parts can be separated.

Question 2

You can help a patient or resident feel safe and secure by

A) Explaining what you will do
B) Keeping the person in his or her room
C) Asking direct questions
D) Asking visitors to leave the room

Answer 2

Explaining what you will do

Question 3

A patient tends to shout and raise her voice when she wants something. The person does not answer your questions and is not cooperative. The person's behavior is

A) Angry
B) Demanding
C) Self-centered
D) Withdrawn

Answer 3

Angry

Question 4

Which is a common emotion caused by fear, pain, and dying?

A) Anger
B) Demanding behavior
C) Self-centered behavior
D) Withdrawal

Question 5

Experiencing one's potential is called

A) Esteem
B) Self-esteem
C) Self-actualization
D) Holism

Question 6

A resident pinches and scratches when its time for her shower. Do the following except

A) Report the person's behavior to the nurse
B) Protect yourself from the pinching and scratching
C) Stay calm
D) Use silence and ignore the person's behaviour

Question 7

Any lost, absent, or impaired physical or mental function is

A) An illness
B) A physical need
C) A medical problem
D) A disability

Question 8

Which is not a physical need?

A) Oxygen
B) Food
C) Water
D) Protection from harm

Question 9

A resident stays in her room most of the time. The person likes being alone and does not attend social events. How would you describe the person's behavior?

A) The person is demanding.
B) The person is self-centered.
C) The person is angry.
D) The person is withdrawn.

Question 10

A patient tends to pinch and kick the staff. The person is showing

A) Angry behavior
B) Aggressive behavior
C) Inappropriate sexual behavior
D) Self-centered behaviour

Question 11

A nursing center resident wants to attend religious services in the center's chapel. What should you do?

A) Assist the person to the chapel.
B) Report the request to the nurse.
C) Check the person's care plan.
D) Ask why the person wants to attend.

Question 12

Verbal communication uses

A) Written or spoken words
B) Body language
C) Needs
D) Culture

Question 13

A person's cultural beliefs and practices are

A) Included in the person's care plan
B) Ordered by the doctor
C) Not allowed in hospitals and nursing centers
D) Determined by the health care team

Question 14

Messages sent through facial expressions, gestures, posture, and body movements is called

A) Body language
B) Clarifying
C) Focusing
D) Holism

Question 15

A resident wants his meals served before anyone else. The person calls for the nursing assistants when he sees them helping others. The person's behavior is best described as

A) Demanding
B) Self-centered
C) Aggressive
D) Angry

Question 16

Which statement is correct?

A) Calling a resident by his or her first name shows respect.
B) Calling a resident "sweetheart" promotes the person's dignity.
C) Calling patients and residents by their titles (Mr., Miss., Mrs., Ms., or Dr.) promotes dignity and shows respect.
D) Calling a male resident "grandpa" shows respect and caring.

Question 17

According to Maslow, which basic needs must be met first?

A) Physical needs
B) Safety and security needs
C) Love and belonging needs
D) Self-esteem and self-actualization needs

Question 18

A concept that considers the whole person is

A) Religion
B) Culture
C) Optimal level of function
D) Holism

Question 19

A person's cultural beliefs and practices are different from yours. What should you do?

A) Judge the person by your standards.
B) Ask to care for other patients or residents.
C) Accept and respect the person's culture.
D) Tell the person what you believe.

Question 20

A person's religion is different from yours. What should you do?

A) Judge the person by your standards.
B) Ask to care for other patients or residents.
C) Accept and respect the person's religion.
D) Tell the person what you believe.

Question 21

Which communication technique allows the person to choose what to talk about?

A) Touch
B) Direct questions
C) Open-ended questions
D) Clarifying

Question 22

Which statement about body language is incorrect?

A) You send messages with your body language.
B) Patients and residents send messages through body language.
C) Body language is easy to control.
D) Body language involves body movements, eye contact, and facial expressions.

Question 23

A patient asks the same question many times. Which is correct?

A) You need to be patient.
B) Say that you already answered the question.
C) Tell the person that you are answering again.
D) Report the person's behavior to the nurse.

Question 24

Which communication technique may give "yes" or "no" answers?

A) Body language
B) Direct questions
C) Silence
D) Open-ended questions

Question 25

A resident cannot speak or read. To communicate with the person

A) Follow the care plan
B) Shout slowly and distinctly
C) Use sign language
D) Use body language

Question 26

Which shows that you are listening to a person?

A) Leaning away from the person
B) Sitting with your arms crossed
C) Having good eye contact with the person
D) Changing the subject

Question 27

A person is angry and demanding. It is important to always

A) Treat the person with respect and dignity
B) Ignore the person's behavior
C) Keep the person waiting
D) Ask the nurse to talk to the person

Question 28

Inappropriate sexual behavior is always on purpose.

Question 29

Effective communication involves the following except

A) Giving facts and being specific
B) Respecting the person's rights
C) Respecting the person's religion and culture
D) Asking all the questions

Question 30

For effective verbal communication, do the following except

A) Wait for an answer after asking a question
B) Face the person
C) Whisper to protect the person's privacy
D) Control the tone of your voice

Question 31

For effective verbal communication, do the following except

A) Shout so the person can hear you
B) Ask one question at a time
C) Speak clearly and slowly
D) Repeat information as needed

Question 32

You ask a patient a question. Which is correct?

A) Give the person time to process what you asked.
B) Expect an answer right away.
C) Ask the question in another way.
D) Write the question on white paper.

Question 33

Which is a direct question?

A) "What do you want for lunch?"
B) "Why don't you want to eat?"
C) "Tell me that again, please."
D) "Tell me about family."

Question 34

You want to make sure that a person understands what you said. Which is correct?

A) Assume that the person understands.
B) Assume that the person is confused and disoriented.
C) Respect the person's culture and religion.
D) Ask questions to see if the person understands.

Question 35

Which statement about body language is correct?

A) Your appearance sends messages.
B) Facial expressions mean the same thing in all cultures.
C) Maintaining eye contact is important in all cultures.
D) It is always important to control your body language.

Question 36

To use touch correctly, you should

A) Ask where the person wants to be touched
B) Follow the person's care plan
C) Ask how the person wants to be touched
D) Use both hands

Question 37

A resident's bowel movement has a strong odor. You should

A) Tell the person that the bowel movement smells
B) Ask the person what he ate
C) Control your body language
D) Avoid eye contact with the person

Question 38

A person turns his eyes away from you. His face is flushed. These facial expressions most likely mean that the person is

A) Afraid
B) Angry
C) Surprised
D) Embarrassed

Question 39

Listening involves

A) Observing the person's nonverbal communication
B) Using communication boards
C) Leaning back with your arms crossed
D) Using communication barriers

Question 40

Which conveys comfort, caring, and reassurance?

A) Body language
B) Gestures
C) Posture
D) Touch

Question 41

A resident is very upset about her lunch. Which communication technique can help the person gain control?

A) Paraphrasing
B) Silence
C) Clarifying
D) Direct question

Question 42

A person is in a coma. This means that the person

A) Is confused and disoriented
B) Has lost, absent, or impaired physical or mental function
C) Cannot hear
D) Cannot respond to others

Question 43

Family and friends

A) Affect the person's quality of life
B) Visit in the afternoon and evening
C) Use effective communication techniques
D) Need a doctor's order to visit

Question 44

When speaking to a person with a disability, do the following except

A) Protect the person's privacy
B) Use the person's first name
C) Allow the person time to answer you
D) Maintain eye contact

Question 45

You should always assume that a person who is comatose can hear and understand you.

Question 46

A person is in a wheelchair. When communicating with the person you should

A) Lean on the wheelchair
B) Pat the person on the head
C) Speak directly to the person
D) Look over the person's head

Question 47

When caring for a person who is comatose, do the following except

A) Knock before entering the person's room
B) Tell the person your name, the time, and the place every time you enter the room
C) Explain what you are going to do
D) Leave the room quietly without telling the person

Question 48

Which is not a pat answer?

A) "Everything will be just fine."
B) "Don't worry."
C) "Can you tell me what's wrong?"
D) "I'll take care of it."

Question 49

When someone changes the subject, it usually means that the person is

A) Angry
B) Embarrassed
C) Bored
D) Uncomfortable with the topic

Question 50

Which shows a lack of interest and caring?

A) Silence and touch
B) Open-ended questions
C) Clarifying
D) Not listening

Question 51

Disabilities are acquired

A) At birth
B) In childhood
C) In old age
D) Any time

Question 52

A resident wants his meatloaf prepared a certain way. To clarify what the person is saying, you say

A) "Can you tell me that again?"
B) "Do you want more pepper in it?"
C) "Why do you want it made that way?"
D) "Let's talk about the meatloaf on your plate."

Question 53

You think that a visitor is tiring a patient. What should you do?

A) Ask the visitor to leave.
B) Report your observations to the nurse.
C) Allow them privacy.
D) Ask the visitor to help you give care.

Question 54

You want to make sure that you understand a message. Which communication technique should you use?

A) Touch
B) Clarifying
C) Direct questions
D) Silence

Question 55

Family and visitors

A) Share the person's cultural and religious beliefs
B) Are treated with respect
C) Help with the person's care
D) Are always helpful and comforting