Question 1

A patient asks the same question many times. Which is correct?

Accepted Answer

A)  You need to be patient. 
B)  Say that you already answered the question. 
C)  Tell the person that you are answering again. 
D)  Report the person's behavior to the nurse. 
A)  You need to be patient. 
B)  Say that you already answered the question. 
C)  Tell the person that you are answering again. 
D)  Report the person's behavior to the nurse. A

Question 2

A resident is very upset about her lunch. Which communication technique can help the person gain control?

Accepted Answer

A)  Paraphrasing 
B)  Silence 
C)  Clarifying 
D)  Direct question 
A)  Paraphrasing 
B)  Silence 
C)  Clarifying 
D)  Direct question B

Question 3

Which is not a pat answer?

Accepted Answer

A)  "Everything will be just fine." 
B)  "Don't worry." 
C)  "Can you tell me what's wrong?" 
D)  "I'll take care of it." 
A)  "Everything will be just fine." 
B)  "Don't worry." 
C)  "Can you tell me what's wrong?" 
D)  "I'll take care of it." C

Question 4

To use touch correctly, you should

Accepted Answer

A)  Ask where the person wants to be touched 
B)  Follow the person's care plan 
C)  Ask how the person wants to be touched 
D)  Use both hands 
A)  Ask where the person wants to be touched 
B)  Follow the person's care plan 
C)  Ask how the person wants to be touched 
D)  Use both hands

Question 5

Which is a common emotion caused by fear, pain, and dying?

Accepted Answer

A)  Anger 
B)  Demanding behavior 
C)  Self-centered behavior 
D)  Withdrawal 
A)  Anger 
B)  Demanding behavior 
C)  Self-centered behavior 
D)  Withdrawal

Question 6

When someone changes the subject, it usually means that the person is

Accepted Answer

A)  Angry 
B)  Embarrassed 
C)  Bored 
D)  Uncomfortable with the topic 
A)  Angry 
B)  Embarrassed 
C)  Bored 
D)  Uncomfortable with the topic

Question 7

Which statement about body language is correct?

Accepted Answer

A)  Your appearance sends messages. 
B)  Facial expressions mean the same thing in all cultures. 
C)  Maintaining eye contact is important in all cultures. 
D)  It is always important to control your body language. 
A)  Your appearance sends messages. 
B)  Facial expressions mean the same thing in all cultures. 
C)  Maintaining eye contact is important in all cultures. 
D)  It is always important to control your body language.

Question 8

Which communication technique may give "yes" or "no" answers?

Accepted Answer

A)  Body language 
B)  Direct questions 
C)  Silence 
D)  Open-ended questions 
A)  Body language 
B)  Direct questions 
C)  Silence 
D)  Open-ended questions

Question 9

A nursing center resident wants to attend religious services in the center's chapel. What should you do?

Accepted Answer

A)  Assist the person to the chapel. 
B)  Report the request to the nurse. 
C)  Check the person's care plan. 
D)  Ask why the person wants to attend. 
A)  Assist the person to the chapel. 
B)  Report the request to the nurse. 
C)  Check the person's care plan. 
D)  Ask why the person wants to attend.

Question 10

Family and friends

Accepted Answer

A)  Affect the person's quality of life 
B)  Visit in the afternoon and evening 
C)  Use effective communication techniques 
D)  Need a doctor's order to visit 
A)  Affect the person's quality of life 
B)  Visit in the afternoon and evening 
C)  Use effective communication techniques 
D)  Need a doctor's order to visit

Question 11

Which statement is correct?

Accepted Answer

A)  Calling a resident by his or her first name shows respect. 
B)  Calling a resident "sweetheart" promotes the person's dignity. 
C)  Calling patients and residents by their titles (Mr., Miss., Mrs., Ms., or Dr.) promotes dignity and shows respect. 
D)  Calling a male resident "grandpa" shows respect and caring. 
A)  Calling a resident by his or her first name shows respect. 
B)  Calling a resident "sweetheart" promotes the person's dignity. 
C)  Calling patients and residents by their titles (Mr., Miss., Mrs., Ms., or Dr.) promotes dignity and shows respect. 
D)  Calling a male resident "grandpa" shows respect and caring.

Question 12

A person's religion is different from yours. What should you do?

Accepted Answer

A)  Judge the person by your standards. 
B)  Ask to care for other patients or residents. 
C)  Accept and respect the person's religion. 
D)  Tell the person what you believe. 
A)  Judge the person by your standards. 
B)  Ask to care for other patients or residents. 
C)  Accept and respect the person's religion. 
D)  Tell the person what you believe.

Question 13

According to Maslow, which basic needs must be met first?

Accepted Answer

A)  Physical needs 
B)  Safety and security needs 
C)  Love and belonging needs 
D)  Self-esteem and self-actualization needs 
A)  Physical needs 
B)  Safety and security needs 
C)  Love and belonging needs 
D)  Self-esteem and self-actualization needs

Question 14

Which shows a lack of interest and caring?

Accepted Answer

A)  Silence and touch 
B)  Open-ended questions 
C)  Clarifying 
D)  Not listening 
A)  Silence and touch 
B)  Open-ended questions 
C)  Clarifying 
D)  Not listening

Question 15

A person is in a coma. This means that the person

Accepted Answer

A)  Is confused and disoriented 
B)  Has lost, absent, or impaired physical or mental function 
C)  Cannot hear 
D)  Cannot respond to others 
A)  Is confused and disoriented 
B)  Has lost, absent, or impaired physical or mental function 
C)  Cannot hear 
D)  Cannot respond to others

Question 16

For effective verbal communication, do the following except

Accepted Answer

A)  Shout so the person can hear you 
B)  Ask one question at a time 
C)  Speak clearly and slowly 
D)  Repeat information as needed 
A)  Shout so the person can hear you 
B)  Ask one question at a time 
C)  Speak clearly and slowly 
D)  Repeat information as needed

Question 17

A resident pinches and scratches when its time for her shower. Do the following except

Accepted Answer

A)  Report the person's behavior to the nurse 
B)  Protect yourself from the pinching and scratching 
C)  Stay calm 
D)  Use silence and ignore the person's behaviour 
A)  Report the person's behavior to the nurse 
B)  Protect yourself from the pinching and scratching 
C)  Stay calm 
D)  Use silence and ignore the person's behaviour

Question 18

You ask a patient a question. Which is correct?

Accepted Answer

A)  Give the person time to process what you asked. 
B)  Expect an answer right away. 
C)  Ask the question in another way. 
D)  Write the question on white paper. 
A)  Give the person time to process what you asked. 
B)  Expect an answer right away. 
C)  Ask the question in another way. 
D)  Write the question on white paper.

Question 19

Listening involves

Accepted Answer

A)  Observing the person's nonverbal communication 
B)  Using communication boards 
C)  Leaning back with your arms crossed 
D)  Using communication barriers 
A)  Observing the person's nonverbal communication 
B)  Using communication boards 
C)  Leaning back with your arms crossed 
D)  Using communication barriers

Question 20

A resident stays in her room most of the time. The person likes being alone and does not attend social events. How would you describe the person's behavior?

Accepted Answer

A)  The person is demanding. 
B)  The person is self-centered. 
C)  The person is angry. 
D)  The person is withdrawn. 
A)  The person is demanding. 
B)  The person is self-centered. 
C)  The person is angry. 
D)  The person is withdrawn.

Exam 5: Understanding the Person

A patient asks the same question many times. Which is correct?

A resident is very upset about her lunch. Which communication technique can help the person gain control?

Which is not a pat answer?

To use touch correctly, you should

Which is a common emotion caused by fear, pain, and dying?

When someone changes the subject, it usually means that the person is

Which statement about body language is correct?

Which communication technique may give "yes" or "no" answers?

A nursing center resident wants to attend religious services in the center's chapel. What should you do?

Family and friends

Which statement is correct?

A person's religion is different from yours. What should you do?

According to Maslow, which basic needs must be met first?

Which shows a lack of interest and caring?

A person is in a coma. This means that the person

For effective verbal communication, do the following except

A resident pinches and scratches when its time for her shower. Do the following except

You ask a patient a question. Which is correct?

Listening involves

A resident stays in her room most of the time. The person likes being alone and does not attend social events. How would you describe the person's behavior?

Introduction to Hospitals and Nursing Centers

The Nursing Assistant

Work Ethics

Communicating With the Health Team

Body Structure and Function

Care of the Older Person

Promoting Safety

Preventing Falls

Restraint Alternatives and Safe Restraint Use

Preventing Infection

Body Mechanics

Safely Handling, Moving, and Transferring the Person

Assisting With Comfort

Assisting With Hygiene

Assisting With Grooming

Assisting With Urinary Elimination

Assisting With Bowel Elimination

Assisting With Nutrition and Fluids

Assisting With Assessment

Assisting With Specimens

Assisting With Exercise and Activity

Assisting With Wound Care

Assisting With Oxygen Needs

Assisting With Rehabilitation and Restorative Nursing Care

Caring for Persons With Common Health Problems

Caring for Persons With Mental Health Problems

Caring for Persons With Confusion and Dementia

Assisting With Emergency Care

Caring for the Dying Person

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