Deck 13: Communication-Tools

Question 1

In a presentation,specialized or technical terminology should be used whenever possible.

Answer 1

False

Question 2

One way to get fired quickly is to brag over social media about a new marketing strategy before it has been publicly announced.

Answer 2

True

Question 3

The Flesch Reading Ease score measures the average sentence length and the average number of syllables per word and produces a rating keyed to a U.S.grade-school level.

Answer 3

False

Question 4

A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation.

Question 5

When practicing a presentation,write a script so that the presentation can be read to the audience.

Question 6

A spell checker will identify instances when the word "their" is incorrectly used instead of the word "there."

Question 7

An example of using an appropriate style while preparing a written document is using a conversational tone in formal documents and a business tone in informal documents.

Question 8

Visual aids can direct audience attention away from the speaker,which is useful if the speaker is nervous while giving a presentation.

Question 9

In a report,the executive summary is used to summarize an entire project,including recommendations,in several paragraphs.

Question 10

When delivering a presentation,try to anticipate the questions an audience will ask so a response can be prepared ahead of time.

Question 11

When preparing slides for a presentation,use a serif style (such as Times Roman)for all body text and a sans serif style (such as Arial)for just the titles.

Question 12

Most reports are delivered electronically.

Question 13

An online presentation cannot include two-way communication.

Question 14

Although email usually is less formal than other written correspondence,rules of good grammar,correct spelling,and clear writing must be followed.

Question 15

When preparing an effective slide presentation,the first step (and perhaps the most important)is to prepare an overall outline that will be the foundation of the presentation.

Question 16

When preparing slides for a presentation,use special effects liberally - many graphics,colors,sounds,or other special effects will help the audience to concentrate.

Question 17

During a presentation,you must control the discussion,maintain the pace of the presentation,and stay focused on the agenda - especially when answering questions.

Question 18

The why,who,what,when,and how of communications are important questions that an individual must answer before he or she communicates.

Question 19

Although many authors use a more conversational style for email,users should remember that email messages often are forwarded to other recipients or groups,and so you must consider the users to whom it might be distributed.

Question 20

When you have a large number of supporting documents such as questionnaires or sampling results,put those items in an appendix located at the end of the document.

Question 21

What is the most important element when preparing for a presentation?

A) content
B) practice
C) script
D) specialization

Question 22

Which is a suggestion for speakers to keep in mind if they are nervous when facing an audience?

A) Neglect the environment.
B) Turn the nervousness into an advantage.
C) Use filler words and phrases.
D) Do not practice before the presentation.

Question 23

To know _____,ask the question,"Is this communication necessary,and what specific results am I seeking?"

A) why you are communicating
B) when to speak
C) who your targets are
D) how to communicate effectively

Question 24

Which is a tool used to identify words that do not appear in a word processing program's dictionary?

A) grammar checker
B) Flesch Reading Ease scorer
C) Flesch-Kincaid Grade Level scorer
D) spell checker

Question 25

A _____ checker is a tool in most word processing programs that detects usage problems and offers suggestions.

A) grammar
B) spell
C) logic
D) flow

Question 26

In a report,the _____ section usually includes a title page,table of contents,and brief description of the proposal.

A) introduction
B) appendix
C) executive summary
D) findings

Question 27

When preparing written documents,which suggestion should be kept in mind?

A) Keep your writing concise and well-organized.
B) Use passive voice whenever possible.
C) Impress your audience with the size of your vocabulary.
D) Repeat the same word frequently.

Question 28

In a report,the _____ section includes a clear description of the financial analysis techniques used.

A) introduction
B) costs and benefits
C) findings
D) executive summary

Question 29

When preparing a slide presentation,try to follow the 7 by 7 rule,which states that there should be _____.

A) at least seven topics per slide and at least seven items per topic
B) no more than seven topics per slide and no more than seven items per topic
C) at least seven items per slide and at least seven words per item
D) no more than seven items per slide and no more than seven words per item

Question 30

For most standard documents,Microsoft suggests writers should aim for the Flesch Reading Ease score of _____.

A) 10-20
B) 30-40
C) 60-70
D) 90-100

Question 31

Which organization offers a friendly environment where members critique each speech in a positive manner,note the strengths,and offer suggestions about what might be improved?

A) Google Groups
B) Toastmasters
C) Association for Computing Machinery
D) Lynda and Udemy

Question 32

In a report,the recommendations section is used to _____.

A) summarize the entire project in several paragraphs
B) present the best system alternative with a brief explanation
C) locate the questionnaires at the end of the document
D) describe the major conclusions reached

Question 33

Many companies use workgroup software,often called _____,because it enhances employee productivity and teamwork.

A) firmware
B) liveware
C) middleware
D) groupware

Question 34

In a report,the findings section is used to _____.

A) explain the logical design
B) list the costs and benefits
C) locate the questionnaires
D) describe the major conclusions

Question 35

What term is used for ease of comprehension and is analyzed by measuring specific characteristics of syllables,words,and sentences?

A) schematics
B) justifiability
C) readability
D) pragmatics

Question 36

When preparing written documents,the _____ voice,as in the sentence "Tom designed the system," should be used whenever possible.

A) active
B) passive
C) reactive
D) protractive

Question 37

Knowing what is expected and when to go into detail is directly related to knowing _____.

A) who your targets are
B) when to speak and when to remain silent
C) why you are communicating
D) where to communicate best

Question 38

For most standard documents,Microsoft suggests writers should aim for the Flesch-Kincaid Grade Level score of _____.

A) 5.0 to 6.0
B) 9.0 to 10.0
C) 7.0 to 8.0
D) 11.0 to 12.0

Question 39

Which is a guideline for preparing an effective slide presentation?

A) Use numbers rather than bullets,unless showing a specific sequence.
B) Display at least three topics per slide.
C) Use appropriate point sizes for titles and body text.
D) Read the slides to the audience during the presentation.

Question 40

When preparing written documents,the _____ voice,as in the sentence "The system was designed by Tom," should be avoided.

A) active
B) reactive
C) proactive
D) passive

Question 41

Explain why personal skills and experience are important.

Question 42

Describe how presentations should be organized.

Question 43

Describe the importance of netiquette.

Question 44

Explain the importance of knowing your subject when planning communications.

Question 45

Explain the benefits of using groupware.