Question 1

Describe the importance of netiquette.

Accepted Answer

Netiquette combines the words Internet and etiquette.With the explosive growth of social networking,netiquette is more important than ever.If you follow the general guidelines for written communications,you can avoid major problems.But you should set your sights higher than that.An IT professional should have strong communication skills and use good manners,proper style,and lots of common sense.Dale Carnegie,a famous educator and authority on interpersonal relations,said many years ago that others evaluate us based on "what we do,how we look,what we say,and how we say it."

Question 2

Visual aids can direct audience attention away from the speaker,which is useful if the speaker is nervous while giving a presentation.

Accepted Answer

A) True 
 B)False  True

Question 3

During a presentation,you must control the discussion,maintain the pace of the presentation,and stay focused on the agenda - especially when answering questions.

Accepted Answer

A) True 
 B)False  True

Question 4

The why,who,what,when,and how of communications are important questions that an individual must answer before he or she communicates.

Accepted Answer

A) True 
 B)False

Question 5

Which is a suggestion for speakers to keep in mind if they are nervous when facing an audience?

Accepted Answer

A)  Neglect the environment. 
B)  Turn the nervousness into an advantage. 
C)  Use filler words and phrases. 
D)  Do not practice before the presentation. 
A)  Neglect the environment. 
B)  Turn the nervousness into an advantage. 
C)  Use filler words and phrases. 
D)  Do not practice before the presentation.

Question 6

A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation.

Accepted Answer

A) True 
 B)False

Question 7

A spell checker will identify instances when the word "their" is incorrectly used instead of the word "there."

Accepted Answer

A) True 
 B)False

Question 8

For most standard documents,Microsoft suggests writers should aim for the Flesch-Kincaid Grade Level score of _____.

Accepted Answer

A)  5.0 to 6.0 
B)  9.0 to 10.0 
C)  7.0 to 8.0 
D)  11.0 to 12.0 
A)  5.0 to 6.0 
B)  9.0 to 10.0 
C)  7.0 to 8.0 
D)  11.0 to 12.0

Question 9

When preparing slides for a presentation,use a serif style (such as Times Roman)for all body text and a sans serif style (such as Arial)for just the titles.

Accepted Answer

A) True 
 B)False

Question 10

Explain why personal skills and experience are important.

Accepted Answer

Answers will vary.More than ever,employe

Question 11

In a report,the executive summary is used to summarize an entire project,including recommendations,in several paragraphs.

Accepted Answer

A) True 
 B)False

Question 12

When you have a large number of supporting documents such as questionnaires or sampling results,put those items in an appendix located at the end of the document.

Accepted Answer

A) True 
 B)False

Question 13

Which organization offers a friendly environment where members critique each speech in a positive manner,note the strengths,and offer suggestions about what might be improved?

Accepted Answer

A)  Google Groups 
B)  Toastmasters 
C)  Association for Computing Machinery 
D)  Lynda and Udemy 
A)  Google Groups 
B)  Toastmasters 
C)  Association for Computing Machinery 
D)  Lynda and Udemy

Question 14

In a presentation,specialized or technical terminology should be used whenever possible.

Accepted Answer

A) True 
 B)False

Question 15

Although many authors use a more conversational style for email,users should remember that email messages often are forwarded to other recipients or groups,and so you must consider the users to whom it might be distributed.

Accepted Answer

A) True 
 B)False

Question 16

For most standard documents,Microsoft suggests writers should aim for the Flesch Reading Ease score of _____.

Accepted Answer

A)  10-20 
B)  30-40 
C)  60-70 
D)  90-100 
A)  10-20 
B)  30-40 
C)  60-70 
D)  90-100

Question 17

An example of using an appropriate style while preparing a written document is using a conversational tone in formal documents and a business tone in informal documents.

Accepted Answer

A) True 
 B)False

Question 18

Although email usually is less formal than other written correspondence,rules of good grammar,correct spelling,and clear writing must be followed.

Accepted Answer

A) True 
 B)False

Question 19

A _____ checker is a tool in most word processing programs that detects usage problems and offers suggestions.

Accepted Answer

A)  grammar 
B)  spell 
C)  logic 
D)  flow 
A)  grammar 
B)  spell 
C)  logic 
D)  flow

Question 20

When preparing written documents,the _____ voice,as in the sentence "The system was designed by Tom," should be avoided.

Accepted Answer

A)  active 
B)  reactive 
C)  proactive 
D)  passive 
A)  active 
B)  reactive 
C)  proactive 
D)  passive

Describe the importance of netiquette.

Visual aids can direct audience attention away from the speaker,which is useful if the speaker is nervous while giving a presentation.

During a presentation,you must control the discussion,maintain the pace of the presentation,and stay focused on the agenda - especially when answering questions.

The why,who,what,when,and how of communications are important questions that an individual must answer before he or she communicates.

Which is a suggestion for speakers to keep in mind if they are nervous when facing an audience?

A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation.

A spell checker will identify instances when the word "their" is incorrectly used instead of the word "there."

For most standard documents,Microsoft suggests writers should aim for the Flesch-Kincaid Grade Level score of _____.

When preparing slides for a presentation,use a serif style (such as Times Roman)for all body text and a sans serif style (such as Arial)for just the titles.

Explain why personal skills and experience are important.

In a report,the executive summary is used to summarize an entire project,including recommendations,in several paragraphs.

When you have a large number of supporting documents such as questionnaires or sampling results,put those items in an appendix located at the end of the document.

Which organization offers a friendly environment where members critique each speech in a positive manner,note the strengths,and offer suggestions about what might be improved?

In a presentation,specialized or technical terminology should be used whenever possible.

Although many authors use a more conversational style for email,users should remember that email messages often are forwarded to other recipients or groups,and so you must consider the users to whom it might be distributed.

For most standard documents,Microsoft suggests writers should aim for the Flesch Reading Ease score of _____.

An example of using an appropriate style while preparing a written document is using a conversational tone in formal documents and a business tone in informal documents.

Although email usually is less formal than other written correspondence,rules of good grammar,correct spelling,and clear writing must be followed.

A _____ checker is a tool in most word processing programs that detects usage problems and offers suggestions.

When preparing written documents,the _____ voice,as in the sentence "The system was designed by Tom," should be avoided.

Introduction to Systems Analysis and Design

Analyzing the Business Case

Managing Systems Projects

Requirements Engineering

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Managing Systems Support and Security

Case-Tools

Financial-Analysis-Tools

Internet-Resource-Tools

Filters

Exam 13: Communication-Tools

Describe the importance of netiquette.

Visual aids can direct audience attention away from the speaker,which is useful if the speaker is nervous while giving a presentation.

During a presentation,you must control the discussion,maintain the pace of the presentation,and stay focused on the agenda - especially when answering questions.

The why,who,what,when,and how of communications are important questions that an individual must answer before he or she communicates.

Which is a suggestion for speakers to keep in mind if they are nervous when facing an audience?

A brilliant presentation will not convince top managers to approve a system if they are not sold on the person who gave the presentation.

A spell checker will identify instances when the word "their" is incorrectly used instead of the word "there."

For most standard documents,Microsoft suggests writers should aim for the Flesch-Kincaid Grade Level score of _____.

When preparing slides for a presentation,use a serif style (such as Times Roman)for all body text and a sans serif style (such as Arial)for just the titles.

Explain why personal skills and experience are important.

In a report,the executive summary is used to summarize an entire project,including recommendations,in several paragraphs.

When you have a large number of supporting documents such as questionnaires or sampling results,put those items in an appendix located at the end of the document.

Which organization offers a friendly environment where members critique each speech in a positive manner,note the strengths,and offer suggestions about what might be improved?

In a presentation,specialized or technical terminology should be used whenever possible.

Although many authors use a more conversational style for email,users should remember that email messages often are forwarded to other recipients or groups,and so you must consider the users to whom it might be distributed.

For most standard documents,Microsoft suggests writers should aim for the Flesch Reading Ease score of _____.

An example of using an appropriate style while preparing a written document is using a conversational tone in formal documents and a business tone in informal documents.

Although email usually is less formal than other written correspondence,rules of good grammar,correct spelling,and clear writing must be followed.

A _____ checker is a tool in most word processing programs that detects usage problems and offers suggestions.

When preparing written documents,the _____ voice,as in the sentence "The system was designed by Tom," should be avoided.

Introduction to Systems Analysis and Design

Analyzing the Business Case

Managing Systems Projects

Requirements Engineering

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Managing Systems Support and Security

Case-Tools

Financial-Analysis-Tools

Internet-Resource-Tools

Filters