Deck 9: Appraising and Rewarding Performance

Question 1

In which performance appraisal technique do supervisors describe the performance of employees in narrative form,sometimes in response to predetermined questions?

A) management by objectives
B) critical incident method
C) essay method
D) forced ranking system

Answer 1

C

Question 2

Match the performance appraisal technique with its description.
a.management by objectives (MBO)
b.essays
c.critical incidents
d.behaviorally anchored rating scales (BARS)
e.weighted checklists
f.forced ranking system
g.multirater appraisal
h.continuous improvement review
Evaluates performance in terms of formal goals or objectives set at an earlier date

Answer 2

a

Question 3

Which of these refers to comparing salary structure to that of similar companies,often competitors or companies with a similar business model?

A) pay variability
B) pay flexibility
C) benchmarking peers
D) salary structure

Answer 3

C

Question 4

Match the performance appraisal technique with its description.
a.management by objectives (MBO)
b.essays
c.critical incidents
d.behaviorally anchored rating scales (BARS)
e.weighted checklists
f.forced ranking system
g.multirater appraisal
h.continuous improvement review
Evaluators check appropriate adjectives or behavioral descriptions that have predetermined values

Question 5

The question of whether the organization's performance appraisal system will stand up in court should be asked just after a formal appraisal system has been implemented.

Question 6

Match the performance appraisal technique with its description.
a.management by objectives (MBO)
b.essays
c.critical incidents
d.behaviorally anchored rating scales (BARS)
e.weighted checklists
f.forced ranking system
g.multirater appraisal
h.continuous improvement review
Compares or ranks coworkers in a work group in head-to-head fashion according to specified accomplishments or job behavior

Question 7

Supervisors should be judicious in giving rewards,because if they give out too many for minimal effort,they could create an environment in which employees always expect something extra.

Question 8

Giving more responsibility to an employee could be a form of reward because many employees want to be challenged and the opportunity to advance in the organization.

Question 9

Which of these does not typically apply to performance appraisals?

A) common part of organizational life
B) evokes positive emotions from participants
C) process of evaluating an individual's job performance
D) exchange of feedback and instructions between supervisors and employees
Enter the appropriate word(s)to complete the statement.

Question 10

Benefits generally represent almost one-third of an employees' total compensation.

Question 11

Which type of rewards are given to individuals to recognize goal attainment unique to the employee?

A) intrinsic rewards
B) extrinsic rewards
C) team rewards
D) individualized rewards

Question 12

________,the practice of keeping private documents and conversations secret,is essential to maintaining trust in a performance appraisal situation.

Question 13

It is always better to withhold from the employee the factors that will be considered in a performance review until the actual review meeting.

Question 14

Match the performance appraisal technique with its description.
a.management by objectives (MBO)
b.essays
c.critical incidents
d.behaviorally anchored rating scales (BARS)
e.weighted checklists
f.forced ranking system
g.multirater appraisal
h.continuous improvement review
Specific instances of inferior and superior performance are documented when they occur

Question 15

The ________ review is a multirater appraisal technique in which a supervisor is evaluated by his or her boss,peers,and subordinates.

Question 16

Merit raises generally are based on the cost of living in a geographic area.

Question 17

Which of these will not help make performance appraisals relevant to employees?

A) tell employees what to expect
B) emphasize performance goals
C) encourage a productive discussion
D) have a coworker conduct the appraisal

Question 18

Which of these is not an internal factor influencing compensation?

A) the economy
B) corporate culture
C) employee's performance
D) employee's potential

Question 19

Match the performance appraisal technique with its description.
a.management by objectives (MBO)
b.essays
c.critical incidents
d.behaviorally anchored rating scales (BARS)
e.weighted checklists
f.forced ranking system
g.multirater appraisal
h.continuous improvement review
Uses performance rating scales divided into increments of observable and measurable job behavior

Question 20

Match the performance appraisal technique with its description.
a.management by objectives (MBO)
b.essays
c.critical incidents
d.behaviorally anchored rating scales (BARS)
e.weighted checklists
f.forced ranking system
g.multirater appraisal
h.continuous improvement review
Focuses the review process on customers,the team,and the employee's contribution to system improvements

Question 21

What is the term for variable compensation in the form of a bonus paid in company stock,restricted stock,or options?

Question 22

Pleasure in being recognized for one's work and the feeling of satisfaction gained from a job well done are examples of this type of reward.

Question 23

What are the two categories of performance measures?

Question 24

What is the term for the process used to determine the worth of a job?

Question 25

Name the four external factors influencing compensation.

Question 26

Name the three basic types of decisions involved in designing a compensation system.