Deck 5: High Performance Teams Key to Productivity

Question 1

________ is the process of assigning duties and responsibilities to another individual and giving that person the necessary decision-making authority to be successful in the completion of assigned tasks.

Answer 1

Delegation

Question 2

Match the term with its definition.
a.high-performance team
b.cross-functional team
c.virtual team
d.project team
e.team
f.work groups
Consists of employees who use electronic technology for their primary interactions

Answer 2

c

Question 3

In which stage of team development does the team work together effectively to accomplish the task?

A) forming
B) storming
C) norming
D) performing

Answer 3

D

Question 4

The idea that the whole exceeds the sum of the parts is called ________.

Question 5

Which of these is not one of the eight approaches that Katzenbach and Smith propose for building team performance?

A) Establish the urgency of the team's purposes and clear direction.
B) Choose members for skills and the ability to develop them,not personalities.
C) Set clear rules of behavior.
D) Set and focus on long-term performance-oriented tasks and goals only.
Enter the appropriate word(s)to complete the statement.

Question 6

A lack of delegation can stifle initiative among employees and can also negatively affect managers,as they may become overwhelmed with details.

Question 7

Which type of team is typically used in conjunction with web conferencing,email,text messages,and conference calls?

A) cross-functional team
B) virtual team
C) high-performance team
D) project team

Question 8

Team leaders can enhance their relationships with team members by building and demonstrating ________,which means they are believable and worthy of trust.

Question 9

Evaluation and rewards in a high-performance team are based on individual performance of team members.

Question 10

________-a belief in the integrity,character,or ability of others-is essential for the long-term success of a team.

Question 11

Which of these is not characteristic of an empowered corporate culture?

A) managers have more responsibilities
B) managers have fewer responsibilities
C) employees are given autonomy
D) employees understand the organization's values,policies,and procedures

Question 12

Match the term with its definition.
a.high-performance team
b.cross-functional team
c.virtual team
d.project team
e.team
f.work groups
Two or more employees who work together to complete a task or achieve a common goal

Question 13

Which of these will not lead to motivating team members?

A) Post a scoreboard to mark team progress toward goals.
B) Celebrate team accomplishments.
C) Begin each meeting by critiquing everything team members have done incorrectly since the last meeting.
D) Keep team members' line managers informed of their accomplishments and progress.

Question 14

Many people use the terms empowerment and delegation interchangeably,but empowerment is more broadly focused on a philosophy whereas delegation involves sharing direct authority and responsibility for specific work with an employee.

Question 15

The success of a team depends on its leader.

Question 16

When employees are adequately trained,provided with all relevant information and the best possible tools,fully involved in key decisions,and fairly rewarded for results,they are ________.

Question 17

The storming stage of team development occurs as individuals begin work and start to question and argue about their roles and any unclear issues or assignments.

Question 18

Which of these is not a requirement of credibility?

A) expertise
B) trust
C) consistency
D) communication

Question 19

Organizations use teamwork extensively because they believe employees are happier with their jobs when working in teams.

Question 20

A difficult task for team leaders is to get all team members to value ________ rather than create biases,stereotypes,or negative energy.

Question 21

What is the initial step in setting up a team?

Question 22

Managers may not delegate as much as they should.What two things do they believe they may lose if they delegate?

Question 23

Match the term with its definition.
a.high-performance team
b.cross-functional team
c.virtual team
d.project team
e.team
f.work groups
Works on a specific project until it is completed

Question 24

What are team leaders doing when they assign tasks to team members based on skills and abilities?

Question 25

According to Tuckman and Jensen,what are the five stages of team development?

Question 26

Name the four areas leaders must consider when developing their team.

Question 27

One major benefit of delegation is that it increases the efficiency and effectiveness of the team.What is the other major benefit?

Question 28

Match the term with its definition.
a.high-performance team
b.cross-functional team
c.virtual team
d.project team
e.team
f.work groups
Small group of people with complementary skills committed to a common purpose and specific performance goals

Question 29

Match the term with its definition.
a.high-performance team
b.cross-functional team
c.virtual team
d.project team
e.team
f.work groups
Consists of employees from different functional areas of the organization who are focused on a specific objective

Question 30

Match the term with its definition.
a.high-performance team
b.cross-functional team
c.virtual team
d.project team
e.team
f.work groups
A team that consistently outperforms competent individuals in the organization