Deck 5: Emotions and Moods

Question 1

Ray plays football for the local team.Today Ray turned up to footy practice late,as usual.This time he was late because he sat in his car for too long contemplating his situation.No-one on the team understands his recent behaviour.He always looks okay. What is affecting Ray's behaviour?

A)his mood
B)his team
C)his car
D)his emotions

Answer 1

A

Question 2

Which of the following statements MOST ACCURATELY describes affect intensity?

A)The differences in the way individuals experience emotions.
B)Individual differences in the strength with which individuals experience emotions.
C)How individuals experience emotions.
D)The differing ways that individuals try to suppress emotions.

Answer 2

B

Question 3

Generally speaking,how does positive affect fluctuate during the day for most people?

A)It starts on Friday at 5 PM and ends on Sunday at midnight.
B)It begins late at night,and stays that way until early morning.
C)It tends to peak in the late morning and lasts until early evening.
D)It peaks at sunrise,and begins to drop at sunset.

Answer 3

C

Question 4

Generally speaking,on what days of the week are people in their best moods?

A)Saturdays
B)Mondays
C)weekdays
D)weekends

Question 5

Which of the following statements BEST describes the relationship between emotions and ethics?

A)We are naturally forgiving of most people's perceived wrongs done against us.
B)Our decisions about right and wrong are,in large part,directed by feelings,even though we may largely view those judgements as logical.
C)We try hard to avoid a double standard in ethicality.
D)The groups we belong to have no impact on our belief systems.

Question 6

Stress affects mood:

A)as an illusory correlation.
B)positively.
C)negatively.
D)in no discernible way.

Question 7

Which of the following statements is NOT true about the difference between men and women when it comes to emotional reactions and the ability to read others?

A)Women are better at reading nonverbal clues.
B)Men express anger more frequently.
C)Women show greater emotional expression.
D)Men experience emotions more deeply.

Question 8

Moods are less intense and longer-lasting feelings than:

A)emotions.
B)affects.
C)offsets.
D)inputs.

Question 9

Which of the following is TRUE about affect?

A)In the past,affect was rarely viewed as being constructive.
B)Researchers believe that affect is fleeting and short-lived.
C)Affect is an immediate reaction to a person or an event.
D)Affect is broad,and it encompasses both emotions and moods.

Question 10

At zero input (when nothing in particular is going on)people have the tendency to experience a _______ mood.

A)strongly positive
B)strongly negative
C)mildly positive
D)strongly positive

Question 11

Which of the following statements BEST describes the connection between emotion and rationality?

A)Demonstrating emotions at work,particularly negative ones,are toxic to the workplace.
B)Emotion,over rationality,is not acceptable to display in the workplace.
C)Emotions and rationality are in constant conflict.
D)Emotions help people become more rational because they help guide behaviour.

Question 12

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

A)positive affect.
B)negative affect.
C)positivity offset.
D)zero input affect.

Question 13

Which of the following statements MOST ACCURATELY describes the connection between weather and mood?

A)There is an illusory correlation between the two.
B)When the weather is better,mood is better.
C)Bad weather generally leads to bad moods.
D)There is a positive correlation between weather and mood.

Question 14

________ is a generic term that covers a broad range of feelings that people experience.

A)Affect
B)Mood
C)Emotional labour
D)Emotion

Question 15

What effect does exercise have on a person's mood?

A)Exercise strongly improves mood.
B)Exercise weakly improves mood.
C)Exercise has no effect on mood.
D)Research does not support a link between exercise and mood.

Question 16

____________ occurs when people associate two events but,in reality,there is no connection.

A)Illusory correlation
B)Positive affect
C)Negative affect
D)Positivity offset

Question 17

Which of the following is NOT true with respect to the role that emotions play in the workplace?

A)There is no single emotional 'set' that all organisations worldwide seek in their employees.
B)An expectation that an employee is to be 'onstage' at all times is often prescribed in company rules and manuals.
C)For the most part,in well-managed Western organisations,managers strive to keep the organisational climate emotion-free.
D)A low-status member of a group will have more freedom to convey impatience than will a high-status member.

Question 18

________ is (are)intense feelings that are directed at someone or something.

A)Moods
B)Affect
C)Internal stimuli
D)Emotions

Question 19

Which of the following is NOT one of the six universal emotions identified by researchers?

A)hate
B)anger
C)sadness
D)fear

Question 20

Which of the following statements is TRUE?

A)Exercise improves mood.
B)Young people experience more positive mood than older people.
C)Sleep quality does not affect mood.
D)Stress affects emotions but not moods.

Question 21

According to affective events theory,emotions

A)moderate the intensity of a person's reaction to work events.
B)create positive or negative work outcomes.
C)determine the polarity of a person's reaction to work events.
D)accumulate to influence how employees behave in the workplace.

Question 22

Affective events theory posits that employees:

A)react rationally to things that happen to them at work,and these reactions influence their job performance and satisfaction.
B)react irrationally to things that happen to them at work,and these reactions compel them to get sacked.
C)react nonverbally to things that happen to them at work,and these reactions have no effect on job performance.
D)react emotionally to things that happen to them at work,and these reactions influence their job performance and satisfaction.

Question 23

Surface acting occurs when a person:

A)acts to cover a deceit or lie.
B)tries to change his or her inner feelings in response to display rules.
C)hides his or her inner feelings in response to display rules.
D)engages in emotional expression in response to display rules.

Question 24

________ emotions are an individual's actual emotions.

A)Exposed
B)Displayed
C)Felt
D)Conditional

Question 25

Affective events theory (AET)suggests that workplace events cause employees to experience:

A)emotional reactions,which then influence workplace attitudes and behaviours.
B)a variety of levels of job satisfaction at any given time.
C)fluctuating emotional responses,which are dependent on moods.
D)all of the above.

Question 26

Why shouldn't employees and managers ignore emotions or the events that cause them?

A)because they accumulate
B)because they indicate deep-seated psychological problems
C)because they provide valuable insights into how a person's home life is impacting his or her work life
D)because they provide valuable insights into how well a person is managing his or her work-life balance

Question 27

Gina and Hannah are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hannah also dislikes her students but is trying to change the way she feels about them. What concept best describes what Hannah is attempting to do?

A)surface acting
B)deep acting
C)felt emotions
D)positive affect

Question 28

The disparity between employees having to project one emotion while feeling another is called:

A)surface acting.
B)deep acting.
C)emotional dissonance.
D)displayed emotions.

Question 29

Emotions that are organisationally required and considered appropriate in a given job are termed ________ emotions.

A)felt
B)exposed
C)conditional
D)displayed

Question 30

According to affective events theory,emotions

A)are positive or negative.
B)result in job satisfaction and job performance.
C)comprise daily hassles and daily uplift.
D)influence workplace attitudes and behaviours.

Question 31

Affective events theory offers two important messages:

A)Emotions are irrelevant,so their causes can easily be ignored in the workplace.
B)Emotions matter,and management should hold a great many meetings to discuss them with employees.
C)Emotions tell us a great deal about employee performance and satisfaction,and those emotions or their causes should not be ignored.
D)Emotions tell us a lot about employee performance and satisfaction,but management is cautioned not to pay them any attention,as it detracts from productivity.

Question 32

Prior research supports the notion that the extent to which someone's personality is negative or positive is related to:

A)rational reactions when experiencing workplace events,and that these are related to outside-of-the-workplace events.
B)emotional reactions when experiencing workplace events,and that these are related to workplace attitudes and behaviours.
C)irrational reactions when experiencing workplace events,and that these are related to issues with management.
D)non-emotional reactions when experiencing workplace events,and that these are related to personal issues.

Question 33

Since we experience some events more often than others at work,is there any evidence to suggest that they have an effect on our workplace behaviour?

A)Yes,because some research showed that,when customers mistreated part-time workers,it accounted for nearly 50 per cent of negative affective work events.
B)No,because no one has tried to conduct any studies concerning this.
C)Yes,because it is only natural that when employees keep experiencing the same events,their reactions will naturally stay the same.
D)No,because continued events will not affect workplace behaviour.

Question 34

To analyse emotional labour,we must divide emotions into two types: _________ and ___________.

A)emotional;deep
B)surface;felt
C)surface;deep
D)felt;displayed

Question 35

Trying to modify one's true inner feelings based on display rules is called:

A)surface acting.
B)deep acting.
C)displayed emotions.
D)felt emotions.

Question 36

When an individual feels negative emotions but projects positive emotions,they are bottling up their emotions.This phenomenon is known as:

A)emotional dissonance.
B)surface acting.
C)exposed emotions.
D)affect.

Question 37

John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

A)John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions.
B)John's emotional reactions will have little impact on his job performance.
C)As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction.
D)John will always have a negative emotional reaction to the events described.

Question 38

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

A)Dissonance
B)Emotional labour
C)Emotional intelligence
D)Negative synergy

Question 39

John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

A)John's emotional reactions to the events are moderated by his cheerful disposition.
B)There is a direct link between work hassles and job satisfaction.
C)There is a direct link between work hassles and job performance.
D)John will always have a negative emotional reaction to the events described.

Question 40

Gina and Hannah are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hannah also dislikes her students but is trying to change the way she feels about them. Which of these teachers is most likely to feel stress from their actions,and why?

A)Gina,because she has to feign genuine emotion.
B)Gina,because her deep emotions conflict with what her job requires.
C)Hannah,because she will probably display her true feelings before she changes her deep emotions.
D)Hannah,because it is very difficult to change displayed emotion.

Question 41

The principle that emotions can transfer from one person to another is known as emotional:

A)conception.
B)transfer.
C)contagion.
D)contact.

Question 42

South Korean managers with high emotional intelligence tend to have better sales figures than others because:

A)they are more impressive liars to the unsuspecting,resulting in higher sales.
B)they are able to create more cohesive stores and improved sales-directed behaviour.
C)they more than make up for inferior product with their sales skill.
D)they quickly move on from low-value to high-value customers.

Question 43

All of the following have proven to be effective emotion regulation techniques EXCEPT:

A)emotional suppression.
B)cognitive reappraisal.
C)social sharing.
D)mindfulness.

Question 44

Which of the following statements is FALSE?

A)Individuals who do poorly in a negotiation develop negative perceptions of their counterpart.
B)Emotions may impair negotiator performance.
C)Studies have shown that a negotiator who feigns anger has an advantage over the opponent.
D)None of the above.

Question 45

Which of the following statements is FALSE?

A)People in a good mood tend to be more creative than people in a bad mood.
B)Effective leaders rely on emotional appeals to help convey their messages.
C)Moods and emotions have little effect on decision making.
D)Employers are starting the use EI measures to hire people.

Question 46

The relationship between moods and work-life balance is that:

A)home events do not alter a personrsond workmoork on the following day.
B)work and home events do not alter a personrsonrk on the fo
C)both are affected by work and home events.
D)the mood of a spouse does not affect the other at home.

Question 47

Emotional intelligence has its critics.Which of the following is NOT an argument used against it?

A)The validity of EI is suspect.
B)EI does not predict criteria that matters.
C)EI cannot be measured.
D)The concept of EI is too vague.

Question 48

A possible criticism of emotional intelligence lies in survey items used to measure it,which:

A)yield different results every time they are used.
B)are completely unreliable.
C)do not appear to measure emotional intelligence separately from anything else.
D)appear very similar to survey items from personality,intelligence and self-perception tests.

Question 49

All of the following statements about emotional intelligence are true EXCEPT:

A)EI can be measured.
B)There is evidence that EI is genetically influenced.
C)A high level of EI is a good predictor of job performance.
D)It is intuitively appealing.

Question 50

Why is emotional regulation sometimes considered a waste of effort?

A)It can lead to extremes of emotion at the other end of the emotion scale.
B)It is difficult and best done by engaging professionals.
C)It rarely works out successfully.
D)Attempting to change an emotion can make it stronger.

Question 51

Other reviews of EI suggest that it is related to all of the following EXCEPT:

A)individual productivity.
B)teamwork effectiveness.
C)deviant behaviour.
D)citizenship behaviour.

Question 52

Which of the following is a dimension of emotional intelligence (EI)?

A)detect emotions in others
B)manage emotional cues
C)be self-aware
D)all of the above

Question 53

Strategies that can be used with emotional regulation include:

A)thinking about more pleasant things and suppressing negative thoughts.
B)distracting others and involving them in relaxation techniques.
C)reappraising the situation and working to modify external conditions.
D)all of the above.

Question 54

It is possible to equate high emotional intelligence to a successful political career because:

A)bad politicians have an unusually high degree of EI.
B)in representative democracies,it is expected in elected officials.
C)EI requires lying to yourself,so lying to others can be even easier.
D)a good politician can be said to have a high degree of empathy.

Question 55

How do bad moods contribute to workplace injury?

A)Individuals in negative moods tend to be more anxious,which can make them less able to cope effectively with hazards.
B)People who are always scared will be more pessimistic about the effects of safety precautions because they feel they will just get hurt anyway,or they might panic or freeze up when confronted with a threatening situation.
C)Negative moods make it easier for people to become distracted,which can lead to careless behaviours.
D)All of the above.

Question 56

One reason why EI has only a modest correlation with job effectiveness is because:

A)it is easy to measure.
B)it relies on self-report inventories,which are very subjective.
C)a huge body of scientific evidence supports it.
D)it can easily be distinguished from other fields of psychology.

Question 57

There can be downsides in trying to regulate your emotions,because of all the following reasons EXCEPT:

A)changing your emotions takes effort,which can be exhausting.
B)attempts to change an emotion can actually make it stronger.
C)avoiding negative emotional experiences is less likely to lead to positive moods.
D)seeking out positive emotional experiences is less likely to lead to positive moods.

Question 58

When talking about emotional intelligence,we must be careful and precise in doing so,because it is easy to accidentally equate it with all of the following EXCEPT:

A)regulating emotions.
B)understanding emotions.
C)perceiving emotions specifically.
D)EI in general.

Question 59

Emotional intelligence encompasses all of the following EXCEPT:

A)perceiving emotions in yourself and others.
B)suppressing emotions that you have and encouraging others to do the same.
C)understanding the meaning of emotions that you see in yourself as well as others.
D)regulating your own emotions.

Question 60

The workplace environment influences an individual's tendency to regulate their emotions for all of the following reasons EXCEPT:

A)when work groups are diverse,the likelihood that you will regulate your emotions increases.
B)when work groups are racially diverse,albeit at a low level,minority employees will engage in emotion regulation.
C)when work groups are racially diverse,but at a high level,majority employees will engage in emotion regulation.
D)when work groups are full of people with low self-esteem,they will collectively try to improve their mood.

Question 61

Discuss the reasons for and against the study of emotional intelligence.

Question 62

Discuss how emotional intelligence can be used to recruit and hire new employees.

Question 63

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Question 64

Explain how emotions and moods influence decision making.

Question 65

Discuss the ethics of emotion regulation.

Question 66

Displayed emotions are innate.

Question 67

Discuss emotional intelligence,its dimensions and its importance for the study of organisational behaviour (OB).

Question 68

What is the downside to emotional regulation?

Question 69

Define emotional labour and discuss its impact on employees.

Question 70

Studies suggest that EI plays no part in job performance.

Question 71

People who are good at reading others' emotions may be more effective in their jobs.

Question 72

When people experience positive moods or emotions,they tend to think in a more focused and narrow way than they would with other moods or emotions.

Question 73

We should not regulate our emotions under any circumstances,especially in the workplace.

Question 74

Several studies have shown that a negotiator who feigns anger has an advantage over their opponent.

Question 75

People who are behaving ethically are making decisions based on their emotions.

Question 76

Moods are intense feelings that are directed at someone or something.

Question 77

Explain the differences between the following terms: affect,emotions and moods.

Question 78

Discuss any gender differences regarding emotions.

Question 79

The central idea behind emotion regulation is to identify and attempt to modify the emotions you feel.

Question 80

Discuss the results of testing affective events theory.