Question 1

Discuss the reasons for and against the study of emotional intelligence.

Accepted Answer

The case for EI: The concept of EI is intuitively appealing to many people.People who can detect emotions in others,control their own emotions and effectively handle social interactions have an advantage in the business world.There is also research to suggest that EI is moderately correlated with job performance.In addition,studies suggest that there is a biological basis to EI.People who suffer damage to the part of the brain governing emotional processing tend to be impaired in decision making despite having standard intelligence levels.
The case against EI: Some argue that the whole concept of EI is ill-defined and cannot be measured.Also,since it is so closely related to intelligence and personality,critics argue that it has nothing unique to offer.

Question 2

Which of the following is NOT true with respect to the role that emotions play in the workplace?

Accepted Answer

A) There is no single emotional 'set' that all organisations worldwide seek in their employees. 
B) An expectation that an employee is to be 'onstage' at all times is often prescribed in company rules and manuals. 
C) For the most part,in well-managed Western organisations,managers strive to keep the organisational climate emotion-free. 
D) A low-status member of a group will have more freedom to convey impatience than will a high-status member. 
A) There is no single emotional 'set' that all organisations worldwide seek in their employees. 
B) An expectation that an employee is to be 'onstage' at all times is often prescribed in company rules and manuals. 
C) For the most part,in well-managed Western organisations,managers strive to keep the organisational climate emotion-free. 
D) A low-status member of a group will have more freedom to convey impatience than will a high-status member. D

Question 3

To analyse emotional labour,we must divide emotions into two types: _________ and ___________.

Accepted Answer

A) emotional;deep 
B) surface;felt 
C) surface;deep 
D) felt;displayed 
A) emotional;deep 
B) surface;felt 
C) surface;deep 
D) felt;displayed D

Question 4

Which of the following statements MOST ACCURATELY describes the connection between weather and mood?

Accepted Answer

A) There is an illusory correlation between the two. 
B) When the weather is better,mood is better. 
C) Bad weather generally leads to bad moods. 
D) There is a positive correlation between weather and mood. 
A) There is an illusory correlation between the two. 
B) When the weather is better,mood is better. 
C) Bad weather generally leads to bad moods. 
D) There is a positive correlation between weather and mood.

Question 5

A possible criticism of emotional intelligence lies in survey items used to measure it,which:

Accepted Answer

A) yield different results every time they are used. 
B) are completely unreliable. 
C) do not appear to measure emotional intelligence separately from anything else. 
D) appear very similar to survey items from personality,intelligence and self-perception tests. 
A) yield different results every time they are used. 
B) are completely unreliable. 
C) do not appear to measure emotional intelligence separately from anything else. 
D) appear very similar to survey items from personality,intelligence and self-perception tests.

Question 6

Studies suggest that EI plays no part in job performance.

Accepted Answer

A) True 
 B)False

Question 7

Strategies that can be used with emotional regulation include:

Accepted Answer

A) thinking about more pleasant things and suppressing negative thoughts. 
B) distracting others and involving them in relaxation techniques. 
C) reappraising the situation and working to modify external conditions. 
D) all of the above. 
A) thinking about more pleasant things and suppressing negative thoughts. 
B) distracting others and involving them in relaxation techniques. 
C) reappraising the situation and working to modify external conditions. 
D) all of the above.

Question 8

Which of the following statements is NOT true about the difference between men and women when it comes to emotional reactions and the ability to read others?

Accepted Answer

A) Women are better at reading nonverbal clues. 
B) Men express anger more frequently. 
C) Women show greater emotional expression. 
D) Men experience emotions more deeply. 
A) Women are better at reading nonverbal clues. 
B) Men express anger more frequently. 
C) Women show greater emotional expression. 
D) Men experience emotions more deeply.

Question 9

According to affective events theory,emotions

Accepted Answer

A) are positive or negative. 
B) result in job satisfaction and job performance. 
C) comprise daily hassles and daily uplift. 
D) influence workplace attitudes and behaviours. 
A) are positive or negative. 
B) result in job satisfaction and job performance. 
C) comprise daily hassles and daily uplift. 
D) influence workplace attitudes and behaviours.

Question 10

Explain the differences between the following terms: affect,emotions and moods.

Accepted Answer

Affect is a generic term that covers a b

Question 11

John works in customer service and his workday is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur at his job.However,John is well known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

Accepted Answer

A) John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions. 
B) John's emotional reactions will have little impact on his job performance. 
C) As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction. 
D) John will always have a negative emotional reaction to the events described. 
A) John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions. 
B) John's emotional reactions will have little impact on his job performance. 
C) As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction. 
D) John will always have a negative emotional reaction to the events described.

Question 12

Gina and Hannah are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hannah also dislikes her students but is trying to change the way she feels about them. Which of these teachers is most likely to feel stress from their actions,and why?

Accepted Answer

A) Gina,because she has to feign genuine emotion. 
B) Gina,because her deep emotions conflict with what her job requires. 
C) Hannah,because she will probably display her true feelings before she changes her deep emotions. 
D) Hannah,because it is very difficult to change displayed emotion. 
A) Gina,because she has to feign genuine emotion. 
B) Gina,because her deep emotions conflict with what her job requires. 
C) Hannah,because she will probably display her true feelings before she changes her deep emotions. 
D) Hannah,because it is very difficult to change displayed emotion.

Question 13

There can be downsides in trying to regulate your emotions,because of all the following reasons EXCEPT:

Accepted Answer

A) changing your emotions takes effort,which can be exhausting. 
B) attempts to change an emotion can actually make it stronger. 
C) avoiding negative emotional experiences is less likely to lead to positive moods. 
D) seeking out positive emotional experiences is less likely to lead to positive moods. 
A) changing your emotions takes effort,which can be exhausting. 
B) attempts to change an emotion can actually make it stronger. 
C) avoiding negative emotional experiences is less likely to lead to positive moods. 
D) seeking out positive emotional experiences is less likely to lead to positive moods.

Question 14

We should not regulate our emotions under any circumstances,especially in the workplace.

Accepted Answer

A) True 
 B)False

Question 15

Discuss how emotional intelligence can be used to recruit and hire new employees.

Accepted Answer

Researchers advocate EI testing to deter

Question 16

Which of the following statements is FALSE?

Accepted Answer

A) Individuals who do poorly in a negotiation develop negative perceptions of their counterpart. 
B) Emotions may impair negotiator performance. 
C) Studies have shown that a negotiator who feigns anger has an advantage over the opponent. 
D) None of the above. 
A) Individuals who do poorly in a negotiation develop negative perceptions of their counterpart. 
B) Emotions may impair negotiator performance. 
C) Studies have shown that a negotiator who feigns anger has an advantage over the opponent. 
D) None of the above.

Question 17

Define emotional labour and discuss its impact on employees.

Accepted Answer

Emotional labour is the act of expressin

Question 18

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

Accepted Answer

A) positive affect. 
B) negative affect. 
C) positivity offset. 
D) zero input affect. 
A) positive affect. 
B) negative affect. 
C) positivity offset. 
D) zero input affect.

Question 19

All of the following have proven to be effective emotion regulation techniques EXCEPT:

Accepted Answer

A) emotional suppression. 
B) cognitive reappraisal. 
C) social sharing. 
D) mindfulness. 
A) emotional suppression. 
B) cognitive reappraisal. 
C) social sharing. 
D) mindfulness.

Question 20

The principle that emotions can transfer from one person to another is known as emotional:

Accepted Answer

A) conception. 
B) transfer. 
C) contagion. 
D) contact. 
A) conception. 
B) transfer. 
C) contagion. 
D) contact.

Discuss the reasons for and against the study of emotional intelligence.

Which of the following is NOT true with respect to the role that emotions play in the workplace?

To analyse emotional labour,we must divide emotions into two types: _ and ___.

Which of the following statements MOST ACCURATELY describes the connection between weather and mood?

A possible criticism of emotional intelligence lies in survey items used to measure it,which:

Studies suggest that EI plays no part in job performance.

Strategies that can be used with emotional regulation include:

Which of the following statements is NOT true about the difference between men and women when it comes to emotional reactions and the ability to read others?

According to affective events theory,emotions

Explain the differences between the following terms: affect,emotions and moods.

There can be downsides in trying to regulate your emotions,because of all the following reasons EXCEPT:

We should not regulate our emotions under any circumstances,especially in the workplace.

Discuss how emotional intelligence can be used to recruit and hire new employees.

Which of the following statements is FALSE?

Define emotional labour and discuss its impact on employees.

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

All of the following have proven to be effective emotion regulation techniques EXCEPT:

The principle that emotions can transfer from one person to another is known as emotional:

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 5: Emotions and Moods

Discuss the reasons for and against the study of emotional intelligence.

Which of the following is NOT true with respect to the role that emotions play in the workplace?

To analyse emotional labour,we must divide emotions into two types: _________ and ___________.

Which of the following statements MOST ACCURATELY describes the connection between weather and mood?

A possible criticism of emotional intelligence lies in survey items used to measure it,which:

Studies suggest that EI plays no part in job performance.

Strategies that can be used with emotional regulation include:

Which of the following statements is NOT true about the difference between men and women when it comes to emotional reactions and the ability to read others?

According to affective events theory,emotions

Explain the differences between the following terms: affect,emotions and moods.

There can be downsides in trying to regulate your emotions,because of all the following reasons EXCEPT:

We should not regulate our emotions under any circumstances,especially in the workplace.

Discuss how emotional intelligence can be used to recruit and hire new employees.

Which of the following statements is FALSE?

Define emotional labour and discuss its impact on employees.

The phenomenon that causes most people to feel a positive mood,as opposed to a negative one,even if there is no positive stimulus,is known as:

All of the following have proven to be effective emotion regulation techniques EXCEPT:

The principle that emotions can transfer from one person to another is known as emotional:

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

To analyse emotional labour,we must divide emotions into two types: _ and ___.