Deck 13: Dealing With Employeemdashmanagement Issues and Relations

Question 1

If a union is present in a firm that has a(n)shop arrangement,workers may join the union if they wish,but they are not required to join or pay a union fee in order to keep their jobs.

A)agency
B)open
C)unrestricted
D)freedom of choice

Answer 1

B

Question 2

is the process by which a group of workers take away a union's right to represent them.

A)Disenfranchisement
B)Decertification
C)Disqualification
D)Impeachment

Answer 2

B

Question 3

Conciliation would be required by the government when

A)mediation has failed.
B)a labour-management dispute has major implications for the general public.
C)you are dealing with a dispute involving a public-sector union.
D)they are in support of one of the sides in a labour-management dispute.

Answer 3

B

Question 4

Amie was recently hired at Kreigmeister Industries as a repairperson.She was informed that even if she did not join the union representing her fellow repair workers,she would still have to pay a fee to the union.Apparently,Kreigmeister operates under a(n):

A)agency shop agreement.
B)union shop agreement.
C)closed shop agreement.
D)illegal arrangement,since nonmembers can never legally be required to pay fees to unions.

Question 5

Canada's largest union is _.

A)CUPE
B)UNIFOR
C)Teamsters
D)CAW

Question 6

A(n)is a court order directing someone to do something or to refrain from doing something.

A)injunction
B)judicial encyclical
C)restrictive covenant
D)declaratory judgment

Question 7

In a union shop:

A)workers must join the union within a stipulated time period (usually a month)in order to keep their jobs.
B)workers are required to sign yellow-dog contracts.
C)workers must belong to the union before the company can hire them.
D)workers who do not join the union must pay a union fee.

Question 8

The was established to oversee labour-management relations.

A)Commission on Labour Relations
B)Federal Trade Commission
C)Canada Industrial Relations Board
D)Equal Employment Opportunity Commission

Question 9

are workers a company hires to replace workers who are out on strike.

A)Structural replacements
B)Yellow dogs
C)Strikebreakers
D)Contingent workers

Question 10

The ability to buy company stock at a set price at a later date is known as what?

A)restricted stock
B)stock options
C)stock parking
D)shorting stock

Question 11

According to PayScale.com,the average CEO in Canada makes times as much as the average worker.

A)206
B)254
C)354
D)106

Question 12

A(n)occurs when management temporarily closes a business to deny employment to workers.

A)employment injunction
B)involuntary strike
C)lockout
D)secondary boycott

Question 13

The ABC Grocery Store chain stocks the products of Vegi-Delite Food Company at all of their supermarkets.The union is currently involved in a labour dispute with Vegi-Delite.The union has already encouraged its members and the general public not to buy Vegi-Delite products.Now it is threatening ABC with the possibility of a boycott if it continues to carry the Vegi-Delite product line.The union is threatening ABC with a(n):

A)secondary boycott.
B)primary boycott.
C)jurisdictional boycott.
D)informational boycott.

Question 14

Managers at XYZ Inc.have hired temporary workers to replace striking employees.Management hopes that this will cause striking workers to worry about losing their jobs.The firm is making use of:

A)underground employees.
B)strikebreakers.
C)yellow dogs.
D)wildcatters.

Question 15

Labour unions were largely responsible for:

A)establishment of minimum-wage laws and laws against child labour.
B)the basic structure of the federal income tax system.
C)establishment of the Liberal party.
D)the passage of NAFTA.

Question 16

Federal legislation applies to unions and labour-management relations in which businesses?

A)any business with 50 or more employees
B)franchises
C)banks
D)businesses with fewer than 10 employees

Question 17

Current estimates suggest that companies are seeing reduced productivity,and increased absenteeism and turnover from employees who are responsible for:

A)child care.
B)single-income families.
C)disabled.
D)elder care.

Question 18

The primary purpose of collective bargaining is to:

A)limit the authority of management to set job categories and direct worker activities.
B)negotiate a labour-management agreement that both the union and management are willing to accept.
C)establish and communicate clear guidelines for performance appraisals.
D)ensure worker participation in setting the goals and objectives of the company.

Question 19

In a "work-to-rule" campaign,actions undertaken by unionized employees would tend to

A)decrease the productivity of workers resulting in a decrease in profits.
B)be supported by management as employees are going out of their way to ensure customers are being well served.
C)increase morale among workers as they are taking all scheduled breaks.
D)improve the workplace safety record.

Question 20

In North America,child care programs at work are:

A)declining in popularity as more firms look for ways to cut expenses.
B)provided only by the largest Canadian corporations.
C)now commonly financed by grants from the federal government.
D)growing in popularity.

Question 21

Anna believes that her manager violated the terms of the negotiated labour-management agreement when he required her to report to work on a holiday.She has discussed her concerns with her shop steward and he agrees with her.It is likely the steward will encourage Anna to:

A)start looking for another job in a right-to-work province.
B)pursue a grievance over the interpretation of the labour contract.
C)send a letter of protest to the president of the union.
D)contact the local chapter of the CLC.

Question 22

Workers compensation benefits are paid if a worker _.

A)becomes sick at work
B)is over 65 years of age
C)gets hurt at work
D)has 10 years or more of seniority

Question 23

In a(n),all of the members are skilled specialists in a particular trade.

A)industrial union
B)craft union
C)trade federation
D)ESOP

Question 24

At the ABC Corporation,the union and management have not been able to reach a mutually satisfactory agreement on a grievance.The two sides have agreed to bring in a(n)who will examine the evidence and arguments on both sides and issue a binding decision.

A)mediator
B)arbitrator
C)union steward
D)fact finder

Question 25

You've been on your lunch break for less than 45 minutes when your boss orders you to return to work immediately or be docked an hour's pay.You complain that the current labour contract specifies a full hour for your lunch break and you still have over 15 minutes left.Your boss stands firm on his order for you to return to work.Under protest,you return to work,but plan to file a grievance.The first step you should take is to contact a(n):

A)strike breaker.
B)shop steward.
C)mediator.
D)arbitrator.

Question 26

Antonio received specific training to become an electrician.He belongs to a union with other skilled electricians.Antonio belongs to a(n):

A)craft union.
B)company union.
C)open union.
D)industrial union.

Question 27

An assessment of elder care needs suggests that:

A)while an issue for some workers,at the present time elder care is not a high profile item for most businesses.
B)most firms have done a better job in responding to the need for elder care than they have in dealing with the need for child care.
C)employees who must care for elderly parents are often in positions that are more critical to the firm's success than workers with concerns about child care.
D)although an increasing number of employees must find ways to care for elderly parents,fewer firms will need to offer elder care than child care because the federal government already provides a great deal of assistance to the elderly.

Question 28

According to management consultant Peter Drucker:

A)the annual pay for top executives should include a small guaranteed salary but should include a very large bonus in years where the firm earns higher profits than competitors.
B)CEOs should not earn much more than 20 times the earnings of their companies' lowest paid employees.
C)top executives are entitled to any level of pay they can negotiate with their board of directors.
D)all bonuses paid to CEOs should be tied to long-run increases in market share.

Question 29

Under a(n)shop agreement,workers must belong to the union before they are hired.

A)open
B)closed
C)union
D)agency

Question 30

The most basic unit of a union is known as what?

A)A national union
B)An international union
C)An independent local organization
D)A directly chartered union

Question 31

Hector is philosophically opposed to unions."Why should I be required to join an organization I don't agree with,or pay a fee to support it financially"? he asked some of his buddies who belong to the union."I thought this was a free country,but I don't feel very free when I'm told that I'll lose my job if I don't join the union.It just isn't fair".Hector's comments suggest he favours a(n)shop arrangement.

A)closed
B)regulated
C)certified
D)open

Question 32

Critics of labour unions argue that unions are no longer needed to protect workers from abusive and unfair treatment because:

A)most of the firms that treated workers poorly have moved their operations to foreign countries.
B)the widespread use of strikes have given most workers control over their workplace.
C)supply and demand conditions in labour markets now favour labour rather than management.
D)laws and modern management attitudes minimize the possibility of unsafe working conditions and unfair treatment of workers found in earlier eras.

Question 33

Under ,workers are not required to join the union,but those who do not join still must pay a fee or regular dues to the union.

A)ESOPs
B)agency shop agreements
C)all union security clauses
D)right-to-work laws

Question 34

A labour dispute between the union and Gainesville Brewery is into its eighth month.The union has called on its membership and the general public to refuse to purchase Gainesville products.The union is calling for a:

A)public boycott.
B)secondary boycott.
C)general boycott.
D)primary boycott.

Question 35

In recent years,many unions have begun to:

A)focus primarily on the issue of equitable pay.
B)take a more confrontational approach when attempting to achieve important goals.
C)assist management in redesigning work and recruiting and training workers from diverse backgrounds.
D)experience rapid but uneasy growth as more foreign-owned firms enter the Canadian economy,creating cultural problems for Canadian workers.

Question 36

Geraldo works on the assembly line for a major automobile manufacturer.He was hired for the job without any specific training or skill.Geraldo joined a union with other assembly-line workers who perform a variety of jobs that do not require a highly specialized skill.Geraldo belongs to a(n):

A)craft union.
B)assembly union.
C)industrial union.
D)traditional union.

Question 37

A large number of striking workers are currently picketing at the plant entrance to Winnipeg Tire and Rubber plant.Because the pickets have threatened people entering the plant and have vandalized some company property,Winnipeg's management believes it has just cause to ask a court for a(n)placing limits on the number of pickets and their actions while picketing.

A)injunction
B)preemptive judgment
C)writ of contention
D)arbitration judgment

Question 38

According to the material in the Spotlight on Small Business box in Chapter 13,a tip to limit an employer's potential liability regarding workplace harassment is:

A)to go to the press to make matters public.
B)to take complaints seriously.
C)to rely on the government.
D)to limit unionization of employees.

Question 39

is the process by which representatives of a union meet with representatives of management to negotiate a labour contract for workers.

A)Arbitration
B)Collective bargaining
C)Mediation
D)Mutual conciliation

Question 40

What is the best thing that managers can do to ensure workable employee-management environments?

A)take a legislative approach
B)take a regulatory approach
C)take a proactive approach
D)take an "us vs them" approach

Question 41

In the future,unions are likely to:

A)focus on maintaining strength in their traditional strongholds.
B)put more emphasis on attracting and training foreign and unskilled workers into unions.
C)die out completely in Canada.
D)take a more hard-line approach to achieving their objectives.

Question 42

Two of the most important tactics used by unions when collective bargaining efforts break down are:

A)conciliation and yellow-dog contracts.
B)injunctions and lockouts.
C)enforcement of right-to-work clauses and cooling off periods.
D)strikes and boycotts.

Question 43

A(n)occurs when a union encourages its members and the general public not to buy the products of a firm involved in a labour dispute.

A)embargo
B)primary boycott
C)injunction
D)wildcat strike

Question 44

A(n)_ is an employee organization that represents workers in employee-management bargaining over job-related issues.

A)cross-functional team
B)ESOP
C)trade guild
D)labour union

Question 45

A key difference between a mediator and an arbitrator is that:

A)a mediator is a lawyer who represents either labour or management in a labour dispute,while an arbitrator is an impartial advisor who listens to both sides of the dispute and offers suggestions that help the two parties reach a mutually acceptable agreement.
B)a mediator is an unpaid volunteer,while an arbitrator is a paid professional.
C)a mediator is appointed by labour and management,while an arbitrator is appointed by the federal government under terms set forth in the Taft-Hartley Act.
D)an arbitrator can settle a labour-management dispute by rendering a binding decision,while a mediator can only make suggestions and encourage the two sides in a dispute to continue negotiating.

Question 46

Some provinces have legislation banning the use of or scabs as unions call them,during a strike.

A)strikebreakers
B)yellow-dog contracts
C)secondary boycotts
D)injunctions

Question 47

is the use of a third party to encourage labour and management to continue negotiating in an effort to settle a labour dispute or achieve a mutually acceptable labour-management agreement.

A)Arbitration
B)Mediation
C)Intercession
D)Reconciliation

Question 48

Dr.Kwan,a professor at a local university,has been working with the union leaders and management at XYZ Corporation to help the two sides resolve differences over desired wage levels for a new contract.First,he met with each side privately to determine any common ground for agreement.For the past week,he has worked with representatives from each side to promote communication and compromise at the bargaining table.Dr.Kwan is a(n):

A)arbitrator.
B)shop steward.
C)mediator.
D)fact finder.

Question 49

The process of bringing in an impartial third party to render a binding decision in a labour dispute is referred to as:

A)confirmation.
B)resolution.
C)mediation.
D)arbitration.

Question 50

The special law that is passed by the federal or provincial government that orders an end to a labour-management dispute in an industry is known as what?

A)injunction
B)back-to-work legislation
C)a judgment of arbitration
D)preemptive judgment

Question 51

The sets the tone and clarifies the terms and conditions under which labour and management agree to function over a specific period of time.

A)negotiated labour-management agreement
B)right-to-work agreement
C)bargaining zone
D)open shop agreement

Question 52

In the late 1930s,management at Bodenger Industries agreed to hire only those workers who were already members of the Steelworkers Union.Bodenger had agreed to a type of arrangement known as a(n):

A)open shop.
B)union shop.
C)restricted shop.
D)closed shop.

Question 53

In recent years,the emergence of has changed the nature of work and threatened the jobs of many workers.

A)closed shop agreements
B)global competition
C)scientific management
D)yellow-dog contracts

Question 54

One of the major criticisms of executive compensation in Canada is that:

A)many U.S.executives are paid much less than their counterparts earn in Europe and Japan.
B)the compensation of top executives often seems to have little or no relationship to how well their companies are performing.
C)top executives' compensation does nothing to encourage them to improve the value of their company's stock.
D)despite their high pay,top managers usually work fewer hours than other employees in the firm.

Question 55

The ability of unions to achieve key goals in the future will depend on their ability to:

A)repeal legislation in order to eliminate restrictions on union tactics.
B)find ways to cooperate with management in training workers and redesigning jobs.
C)re-establish their base of strength in the manufacturing sector.
D)return to the confrontational tactics used successfully in the 1930s when unions grew rapidly.

Question 56

When union members who have a dispute with a company walk around outside the firm's place of business carrying signs and talking to the media and public about their concerns,they are using a tactic known as:

A)boycotting.
B)striking.
C)picketing.
D)work-to-rule.

Question 57

Historically,the most potent union tactic when collective bargaining efforts break down has been the:

A)lockout.
B)court injunction.
C)primary boycott.
D)strike.

Question 58

All of the following topics are generally covered in a negotiated labour-management agreement except:

A)wages.
B)salaries of managers.
C)grievance procedure.
D)union recognition.

Question 59

In recent years,some unions have granted concessions and given up benefits secured in earlier contract negotiations in an attempt to save jobs.These concessions are called:

A)givebacks.
B)buyouts.
C)disbenefits.
D)injunctions.

Question 60

Which of the following is a reason for workers to form trade unions?

A)benefits
B)political power
C)working conditions and wages
D)seniority

Question 61

All of the following are likely to remain controversial labour-management issues in the future except:

A)the need for elder care.
B)the ability of employees to bring their dogs to work.
C)child care.
D)executive compensation.

Question 62

In an agency shop,workers who do not belong to the union must pay a union fee or pay regular union dues.

Question 63

The length of the average workweek in 1900 was _.

A)80 hours
B)60 hours
C)90 hours
D)40 hours

Question 64

Unionized workers at the Schub Brewery are seeking a way to put more economic pressure on their employer during a labour dispute.They have already organized supporters to refuse to buy Schub's products.Now union leaders have contacted a variety of stores that stock Schub's Beer and told them that union members and others who sympathize with their position will stop patronizing any store that continues to carry the brewery's beer until the dispute is resolved in the union's favour.This tactic against stores that carry Schub's Beer is called a primary boycott.

Question 65

is the process by which a union becomes recognized by the Labour Relation Board (LRB)as the bargaining agent for a group of employees.

A)Association
B)Arbitration
C)Affiliation
D)Certification

Question 66

Hiring strikebreakers to replace striking workers used to be a common management tactic during labour disputes,but it is seldom used today.

Question 67

A(n)boycott is an attempt by labour to convince others to stop doing business with a firm that is the subject of a primary boycott.

A)secondary
B)strategic
C)tactical
D)extended

Question 68

The justification for dues or fees paid by non-union members to the union in a(n) _________ shop is that the union represents all workers in collective bargaining,not just those who belong to the union.

A)agency
B)union
C)open
D)closed

Question 69

The key difference between an agency shop and an open shop is that in an agency shop:

A)workers must join the union within a stipulated time period (usually 30,60,or 90 days)in order to keep their jobs,but in an open shop the workers are not required to join the union.
B)workers must agree not to join a union in order to keep their jobs while in an open shop workers are free to join a union if they wish,but they are not required to do so.
C)workers who do not join the union must pay a fee or regular dues,while in an open shop workers who choose not to join the union do not have to pay any union fees or dues.
D)the union is restricted to a limited number of employees who perform specific types of jobs,but in an open shop membership in the union is available to all workers.

Question 70

The Canadian coverage rate is approximately what percent of all employed individuals?

A)40
B)50
C)20
D)30

Question 71

As the workforce of Canada ages,a greater percentage of workers will have to concern themselves with:

A)transportation issues.
B)finding care for their children.
C)caring for older parents.
D)the educational benefits of downsizing.

Question 72

Elected officials,attorneys,and professors are often called on to serve as in labour disputes.

A)arbitrators
B)negotiators
C)mediators
D)bargainers

Question 73

In the past,the compensation of chief executive officers of corporations usually was based on:

A)a generally accepted principle that CEOs should earn no more than 40 times the compensation of the company's lowest paid employee.
B)the size of the company.
C)their company's profits and/or increases in the value of their firm's stock.
D)the assumption that CEOs should be major stockholders of the corporations that they managed.

Question 74

During the 1980s unions became increasingly concerned with the issues of job security and union recognition.

Question 75

Paulo owns a few shares of stock in a large and diversified firm.He realizes that the CEO of the company is responsible for a multi-billion dollar business,but is upset with what he feels is excessive compensation for the chief executive officer,particularly since the firm has reported losses for the past two years.Paulo's concerns are:

A)unfounded,since laws in Canada prevent firms from paying large salaries or bonuses to executives when a firm reports a loss.
B)likely to be well-founded since CEO compensation at many Canadian companies has actually increased even when the company performed poorly.
C)based on an erroneous conclusion,because CEO pay is always based on a formula tied to the company's profits and losses.
D)not entirely unfounded,but he needs to realize that the pay received by most chief executives must be reinvested in the company if it's unprofitable for three years in a row.

Question 76

Margaret is part of a team of union members that is meeting with representatives of her company's management in an effort to negotiate a labour contract for the workers that her union represents.Margaret is participating in a process known as:

A)management by objectives.
B)arbitration.
C)collective bargaining.
D)certification discussions.

Question 77

In a(n)shop,workers do not have to belong to a union before they are hired, but they must join a union within a specified period (usually a month)in order to keep their job.

A)agency
B)union
C)open
D)closed

Question 78

The unionization rate is also known as the coverage rate.

Question 79

Elder care costs are likely to remain a major issue for businesses for many years.

Question 80

Costs associated with elder care are likely to have a much smaller impact on businesses than child care costs over the next decade.