Deck 6: The Helping Process

Question 1

Jane assumes that most people don't want to change and that the best way to get through the client's resistance is to employ very directive and highly confrontational techniques. Holding these beliefs, she

A) is ineffective in helping others and should leave the field.
B) may have worked with resistant clients over the years and may be generalizing that behavior to all clients.
C) will be more successful than if she adopted a less directive approach.
D) is rigidly holding these assumptions and will be unable to modify them.

Answer 1

B

Question 2

Effective planning strategies have which of the following characteristics?

A) Plans should be complex, having generous timelines, and be stated within the limits of the motivation and capabilities of each client.
B) Before taking action, evaluate the plan to determine if it is realistic, attainable, and reflects what the client needs and wants.
C) The counselor needs to take responsibility for determining ways of carrying out plans outside of the helping relationship.
D) Helpers should encourage clients to develop plans that are contingent on others so they can be supported in their efforts.

Answer 2

B

Question 3

The client comes in for help and seems to be overwhelmed by multiple problems. It would be best to

A) confront the client to look at the discrepancies and distortions in his or her problems.
B) help the client create appropriate goals to deal with many issues simultaneously.
C) encourage the client to gain a focus by exploring key issues in terms of experiences, feelings, and behaviors.
D) identify and assess action strategies to pursue resolutions to his or her numerous problems.

Answer 3

C

Question 4

Effective helpers have all of the following EXCEPT

A) hold positive beliefs about people.
B) ground their interventions in personal experience, expecting clients to hold the same values.
C) are respectful of cultural differences.
D) have a healthy self-concept.

Question 5

Before you accept a position in any setting, it is essential that you understand _____ because this influences the manner in which the agency functions.

A) the philosophy of the agency
B) the agency's policies about vacations and sick leave
C) what is happening in other local social service organizations
D) all of the internal politics of the agency

Question 6

Helpers who have little self-awareness are at best

A) marginally intelligent.
B) skilled technicians.
C) master therapists.
D) paraprofessionals.

Question 7

During the first stage of the helping relationship, each of the following is given attention EXCEPT

A) creating a climate for change.
B) establishing the relationships.
C) doing a detailed analysis of a client's family of origin patterns.
D) educating clients and obtaining informed consent.

Question 8

In an agency setting, brief interventions are expected. The emphasis is on

A) exploration of the client's past to best determine what treatment is needed in the present.
B) making relatively quick assessments of clients' problems.
C) scheduling a minimum of 25 sessions.
D) ​self-exploration gaining insight into how the past is connected to present problems.

Question 9

Conducting an initial assessment generally occurs at which stage of helping?

A) Stage 1: Establishing a working relationship
B) Stage 2: Identifying clients' problems
C) Stage 3: Helping clients create goals
D) Stage 4: Encouraging clients' exploration and taking action

Question 10

During the initial stage in the helping process, which of the following would be LEAST applicable?

A) Carrying out an action program
B) Creating a therapeutic climate
C) Understanding the context
D) Using self-disclosure appropriately

Question 11

Your orientation to the helping process is most largely a function of

A) your client population.
B) your beliefs about human nature and how people change.
C) the agency's policies where you are employed.
D) the resistances your clients manifest.

Question 12

Which of the following statements best describes an effective helper?

A) If I can create a therapeutic climate, my clients will tend to change in a positive direction.
B) A sociopath is resistant to therapy and will never change.
C) I'm color blind and can work equally well with any racial or ethnic group.
D) People who are on welfare are basically lazy and really don't want to work.

Question 13

Perhaps the most important type of self-disclosure is that which

A) focuses on the relationship between you and your client.
B) involves telling the client detailed stories about your personal past and present problems.
C) concerns issues that you have effectively processed.
D) relate to the client's issues.

Question 14

You will need to learn a number of time-limited, solution-focused, structured, effective strategies that can empower clients to make specific behavioral changes they desire when working with

A) diagnosis.
B) a critical questioning procedure.
C) assessment.
D) brief interventions.

Question 15

Living in an encapsulated environment and seeing only what confirms your existing belief system is known as

A) selection bias.
B) confirmatory bias.
C) encapsulation bias.
D) hallucinatory bias.

Question 16

The major determinants of the quality of your relationships with clients are

A) the kind of person you are and your attitudes.
B) your knowledge and counseling skills.
C) your body language and facial expressions.
D) your credentials.

Question 17

During which stage do clients most address specific feelings, thoughts, and behaviors they would most like to change?

A) Stage 1: Establishing a working relationship
B) Stage 2: Identifying clients' problems
C) Stage 3: Helping clients create goals
D) Stage 4: Encouraging clients' exploration and taking action

Question 18

Robert is working with a new client. He provides attention, active listening, and empathy, while demonstrating respect and genuineness. In order to work effectively with the client, Robert needs to start with the second stage of counseling which is to

A) identify the client's problems.
B) select evidence-based practice strategies to solve a client's presenting problem.
C) encourage the client to take action.
D) get a historical perspective on the client's problems.

Question 19

When dealing with someone in crisis, it is important to help the client consider all of the following EXCEPT

A) situational supports in which they can draw strength.
B) coping mechanisms such as the actions, behaviors, or environmental resources that clients can use in getting through the crisis.
C) positive and constructive thinking patterns which can substantially change a client's perspective on a problem and lessen stress and anxiety.
D) these clients do NOT require immediate direction in finding external resources to cope effectively with the crisis.

Question 20

__________ consists of identifying a pattern of symptoms that leads to a specific diagnosis described by the DSM-5.

A) Assessment
B) Diagnosis
C) An investigation
D) A critical questioning procedure

Question 21

​Briefly describe shadow aspects and explain what a helper should do when confronted with this aspect.

Question 22

__________ is a collaborative effort that is part of the interaction between client and helper and is a process that begins with the initial sessions and continues until the professional relationship ends.

A) ​Diagnosis
B) ​Brief interventions
C) ​Assessment
D) ​An investigation

Question 23

​Employing motivational interviewing (MI) strategies can be an effective way to help mobilize clients to make the changes they claim they want to make. Explain the five stages of change and their importance.

Question 24

​We continually relearn that it is important to talk with clients about what we think is going on between us, which is known as the skill of

A) ​assessment.
B) ​diagnosis.
C) ​confirmatory bias.
D) ​immediacy.

Question 25

By providing ​clients with support and __________, we are able to facilitate their process of change.

A) ​challenge
B) ​advice
C) ​change
D) ​policies

Question 26

​The Coreys discuss the importance of identifying your assumptions. Briefly discuss why this is important in the helping professions.

Question 27

The model of the helping process has five stages. Describe and explain each of these stages.

Question 28

​__________ refer(s) to desired outcomes of the helping process that are agreed upon by the helper and the client.

A) ​Diagnosis
B) ​Goals
C) ​Assessment
D) ​An investigation

Question 29

​Briefly describe the difference between brief interventions and traditional therapy.

Question 30

​Educating clients and obtaining __________ begins at the first session and continues throughout the duration of the helping process in one way or another.

A) ​confirmatory bias
B) ​a critical question
C) ​informed consent
D) ​an investigation