Deck 60: Managing the Office

Question 1

An employee would need to fill out a new withholding allowance certificate if he or she:

A) was promoted
B) got a raise
C) switched from part-time to full-time,or vice versa
D) got married or divorced

Answer 1

got married or divorced

Question 2

Employees who do not fill out an Employment Eligibility Verification form:

A) will not have any deductions taken from their salary
B) cannot legally be paid to work at the office
C) must take their payment in the form of a check rather than direct deposit
D) will not have any payroll exemptions

Answer 2

cannot legally be paid to work at the office

Question 3

Which of the following is not a fringe benefit that might be offered by an employer?

A) paid time off
B) salary
C) health insurance
D) life insurance

Answer 3

salary

Question 4

Which of the following responsibilities is the practice manager most likely to carry out in coordination with providers?

A) training new employees
B) creating and enforcing work schedules
C) conducting staff meetings
D) interviewing,hiring,disciplining,and terminating employees

Question 5

The office policy manual is least likely to cover which of the following topics?

A) prescription refills
B) budget development practices
C) infection control
D) expected performance

Question 6

Employers commonly offer employees an average of ____ weeks of vacation time with pay after completing a year of full-time employment.

A) two
B) one
C) four
D) three

Question 7

The policy manual is typically updated:

A) annually
B) every few years
C) every few months
D) only when a major policy change is required

Question 8

The usual cause for an employee termination initiated by the employer is:

A) theft
B) untimely requests for an increase in salary
C) violence against a coworker
D) failure of the employee to satisfactorily perform job responsibilities

Question 9

When relocating a medical facility,patients should be informed of the move:

A) as soon as the date of the move is known
B) one month before the move
C) two weeks before the move
D) after the move is complete

Question 10

The limit on personal time is usually not more than ____ days per year.

A) three
B) five
C) 10
D) 15

Question 11

Which of the following is not a factor when determining the amount of tax withheld from an employee's paycheck?

A) amount earned
B) marital status
C) duration of employment
D) number of exemptions claimed

Question 12

When should the office manager address the various office manuals with employees?

A) during the annual employee reviews
B) while interviewing them for the job
C) during their orientation
D) only when they violate one of the office rules

Question 13

Which of the following does not appear in the heading of an employee's payroll record?

A) Social Security number
B) gross salary
C) date of employment
D) employee's name

Question 14

Documentation requirements and directions for opening and closing an office are found in the:

A) office policy manual
B) employee handbook
C) office procedure manual
D) Material Safety Data Sheets

Question 15

Match each term with its definition.
Keeps track of who has access to protected patient information

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 16

Match each term with its definition.
Regulates the minimum wage

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 17

In regard to HIPAA,what does PHI stand for?

A) protected health information
B) public health institution
C) private health indicia
D) personal handling instructions

Question 18

An Employer Identification Number (EIN)is obtained from the:

A) Department of Labor
B) Department of Health and Human Services
C) State Department
D) Internal Revenue Service

Question 19

Jan lives in Bedford,works in Capital City,and does all of her banking in Otisville.To which city would local taxes typically be paid?

A) Capital City
B) Bedford
C) Otisville
D) Capital City,Bedford,and Otisville

Question 20

Match each term with its definition.
Paycheck amount after deductions

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 21

Match each term with its definition.
Summary of all earnings for the year and all deductions withheld for federal,state,and local taxes

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 22

Match each term with its definition.
Meaning long duration of life;lasting a long time

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 23

Match each term with its definition.
Form of pension plan for employees who meet certain requirements

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 24

Match each term with its definition.
Time that an employee can take off when a family member dies

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 25

Match each term with its definition.
Coordinates and oversees compliance with the rules

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 26

Match each term with its definition.
Used to verify that an employee is eligible to legally work in the United States

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 27

Match each term with its definition.
Used at staff meetings to verify attendance

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 28

Match each term with its definition.
Fixed amount paid on a regular basis for a prescribed period of time

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 29

Match each term with its definition.
Examples include paid time off,bereavement time,disability insurance,health insurance,retirement plan

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 30

Match each term with its definition.
Often recommended on the day of a move when relocating a medical practice

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 31

Match each term with its definition.
Indicates the number of exemptions an employee is claiming

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 32

Match each term with its definition.
Formal notice that an employee will be leaving his or her job

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 33

Match each term with its definition.
If this is not offered by the practice,medical assistants should purchase their own policy to protect their personal assets

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 34

Match each term with its definition.
To pay back or compensate for money spent,or losses or damages incurred;payment for provider services (from insurance company)

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 35

Match each term with its definition.
Method used to ensure compliance in all HIPAA-related areas

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 36

Match each term with its definition.
Normally required prior to occupying a new facility

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 37

Match each term with its definition.
Responsible for the security of patients' records

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 38

Match each term with its definition.
Paycheck amount before deductions

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 39

Match each term with its definition.
Something a staff meeting should never be allowed to turn into

A)HIPAA compliance officer
B)security officer
C)privacy officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 40

Match each term with its definition.
One who keeps,audits,and inspects the financial records of individuals or businesses;one who analyzes these transactions and prepares reports that not only tell the present status of accounts receivable and payable but compare current reports with other years or periods of time

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 41

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​To ask the number and age of children,who cares for them,and if applicant plans to have more children

A)legal
B)illegal

Question 42

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​Exclude handicapped applicants as a class on the basis of their type of handicap

A)legal
B)illegal

Question 43

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
Require proof of age by birth certificate after hiring

A)legal
B)illegal

Question 44

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
​Be a good listener and offer advice when asked for or when appropriate given the situation

A)Do you check email and EHR messages first thing in the morning?
B)Do you offer advice,counsel,or analysis in social situations more than is asked for?
C)​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity?
D)​Could any of your behaviors cause trouble?
E)​Can you separate your management behaviors from your interpersonal behaviors?

Question 45

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​Inquire for the purpose of determining applicant's capability to perform the job

A)legal
B)illegal

Question 46

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​To ask whether the applicant's work records are under another name

A)legal
B)illegal

Question 47

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
​Listen and be objective to the situation;Do not react quickly to a situation

A)Do you check email and EHR messages first thing in the morning?
B)Do you offer advice,counsel,or analysis in social situations more than is asked for?
C)​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity?
D)​Could any of your behaviors cause trouble?
E)​Can you separate your management behaviors from your interpersonal behaviors?

Question 48

Match each term with its definition.
Periodic review of an employee's work performance

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 49

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​To request birth certificate or baptismal record before hiring

A)legal
B)illegal

Question 50

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​To ask if a woman is Miss,Mrs. ,or Ms.

A)legal
B)illegal

Question 51

​Match the term to its definition.
​Generally associated with such concepts as responsibility,liability,and other terms related to the expectation of account giving;the acknowledgment and assumption of responsibility for one's actions

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 52

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
​Coordinate and rely on advice from the providers and human resources department and act only within your scope of practice and duties as assigned

A)Do you check email and EHR messages first thing in the morning?
B)Do you offer advice,counsel,or analysis in social situations more than is asked for?
C)​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity?
D)​Could any of your behaviors cause trouble?
E)​Can you separate your management behaviors from your interpersonal behaviors?

Question 53

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
​Make rounds in the office to see that exam and waiting rooms are in order;greet providers and staff;address any urgent needs or requests first

A)Do you check email and EHR messages first thing in the morning?
B)Do you offer advice,counsel,or analysis in social situations more than is asked for?
C)​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity?
D)​Could any of your behaviors cause trouble?
E)​Can you separate your management behaviors from your interpersonal behaviors?

Question 54

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​To request applicant to give maiden name or any previous name s/he has used

A)legal
B)illegal

Question 55

​Match the term to its definition.
​A conflict management style where you are not paying attention to the conflict and not taking any action to resolve it

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 56

​Match the term to its definition.
​A conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 57

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​Ask for number and ages of dependents and age of spouse after hiring for insurance and tax purposes

A)legal
B)illegal

Question 58

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
​Be professional in your interactions with employees,including social networking

A)Do you check email and EHR messages first thing in the morning?
B)Do you offer advice,counsel,or analysis in social situations more than is asked for?
C)​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity?
D)​Could any of your behaviors cause trouble?
E)​Can you separate your management behaviors from your interpersonal behaviors?

Question 59

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
​To ask marital status before hiring

A)legal
B)illegal

Question 60

Match each term with its definition.
Cessation of employment initiated by the employer

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 61

​Every aspect of the medical assistant's job requires training and can be used as a catalyst for change.Which would not be considered one of the simple steps that will improve outcomes of training?

A) ​involving only a few select employees
B) ​looking at different types and methods of training
C) ​preparing your staff for training
D) ​following up after training

Question 62

​Match the term to its definition.
​[Insurance] a benefit that covers a percentage of the salary if the employee is unable to work because of a disabling condition

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 63

​A probationary period is defined as:

A) ​a period when a student is evaluated for competencies
B) ​the period during which an employer tests how suitable an applicant is for a job
C) ​a period during which the student must sit for the AAMA or RMA certification
D) ​all of the above

Question 64

​Match the term to its definition.
​A conflict management style allowing the other party to satisfy their concerns while neglecting your own

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 65

​As manager,you will be responsible for the prevention of harassment and compliance with the law as defined by Title VII of the Civil Rights Act.Both the organization and the manager can be held liable for damages in a sexual harassment or hostile work environment claim.Match the type of harassment (sexual or hostile work environment)to the example(s)provided.Note: Answers may be used more than once.
​The provider would yell at his medical assistant (MA)each time a patient was late arriving for an appointment.The MA tried to ignore the behavior,hoping it would stop

A)​sexual harassment
B)​hostile work environment

Question 66

​Match the term to its definition.
​Federal income tax,Social Security tax,state tax,local tax,insurance,and other deductions (perhaps uniforms)withheld or taken from gross salary

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 67

​As manager,you will be responsible for the prevention of harassment and compliance with the law as defined by Title VII of the Civil Rights Act.Both the organization and the manager can be held liable for damages in a sexual harassment or hostile work environment claim.Match the type of harassment (sexual or hostile work environment)to the example(s)provided.Note: Answers may be used more than once.
​The manager berates and/or belittles the medical assistant in front of coworkers and patients

A)​sexual harassment
B)​hostile work environment

Question 68

​As manager,you will be responsible for the prevention of harassment and compliance with the law as defined by Title VII of the Civil Rights Act.Both the organization and the manager can be held liable for damages in a sexual harassment or hostile work environment claim.Match the type of harassment (sexual or hostile work environment)to the example(s)provided.Note: Answers may be used more than once.
​A drug representative who frequented the office supplying samples and educational materials made lewd comments to a medical assistant

A)​sexual harassment
B)​hostile work environment

Question 69

​As manager,you will be responsible for the prevention of harassment and compliance with the law as defined by Title VII of the Civil Rights Act.Both the organization and the manager can be held liable for damages in a sexual harassment or hostile work environment claim.Match the type of harassment (sexual or hostile work environment)to the example(s)provided.Note: Answers may be used more than once.
​The provider would say that he could not give proper medical care because the MA did not have the patient roomed on time and with vitals recorded.The MA tried to ignore the behavior,hoping it would stop

A)​sexual harassment
B)​hostile work environment

Question 70

​Match the term to its definition.
​A conflict management style where you cooperate with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win)

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 71

​Match the term to its definition.
​Defined as the quality of being competent;adequacy;possession of required skill,knowledge,qualification,or capacity

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 72

​Match the term to its definition.
​A conflict management style where you attempt to resolve a conflict by identifying a solution that is partially satisfactory to both parties,but completely satisfactory to neither

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 73

​One of the biggest challenges to an administrator or manager is keeping employees motivated.Which of the following is a proven way to "motivate" employees?

A) ​Recognize an employee for accomplishing goals within an organization,team,and where management encourages innovative and experimental ideas.
B) ​Foster pride in "ownership" of the job or assignment;make the employee feels invested in the position.
C) ​Use Specific,Measurable,Attainable,Results-oriented,and Time-bound guidelines to reward an employee with cash or time credit bonuses.
D) ​All of the above

Question 74

​Match the term to its definition.
​A conflict resolution style where you assume the other members mean well;allow for expression of feelings;identify what you want to happen;the outcomes you expect are made clear;there is an understanding on a mutual basis is achieved

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 75

​A great deal is learned from mistakes.If mistakes are not tolerated and go unreported,they are bound to be repeated.In a blameless culture,bringing mistakes to the forefront affords the best opportunity to find the root cause.This type of work environment is known as:

A) ​nonpunitive
B) ​unpunitive
C) ​punitive
D) ​blameless

Question 76

​As manager,you will be responsible for the prevention of harassment and compliance with the law as defined by Title VII of the Civil Rights Act.Both the organization and the manager can be held liable for damages in a sexual harassment or hostile work environment claim.Match the type of harassment (sexual or hostile work environment)to the example(s)provided.Note: Answers may be used more than once.
"Dirty" jokes

A)​sexual harassment
B)​hostile work environment

Question 77

​As manager,you will be responsible for the prevention of harassment and compliance with the law as defined by Title VII of the Civil Rights Act.Both the organization and the manager can be held liable for damages in a sexual harassment or hostile work environment claim.Match the type of harassment (sexual or hostile work environment)to the example(s)provided.Note: Answers may be used more than once.
​The provider needed to give an injection,and she did not have the correct size and threw the needle at the MA telling him she needed a different size

A)​sexual harassment
B)​hostile work environment

Question 78

​Match the term to its definition.
​Medical care that is offered to employees;prohibited by some practices due to potential conflicts

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 79

​The probationary period should be used to identify,correct,and coach new employees.Which of the following is not considered a good coaching tip?

A) Use the word "you" more frequently than "I."
B) ​Start the conversation with open-ended questions.
C) ​Sincerely interject small bits of criticism between large pieces of praise.
D) ​Mutually agree on action items;recap the meeting and items to prevent any misunderstandings.

Question 80

​Match the term to its definition.
​Defined as a disagreement or disharmony that occurs in groups when differences regarding ideas,methods,and members are expressed

A)​accommodating
B)​accountability
C)​A-E-I-O-U Model
D)​avoiding
E)​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability