Deck 4: Organizational and Mangerial Issues in Logistics

Question 1

___________ refers to an organization making their unused resources available to other organizations.

A)Sharing economy
B)Flexibility
C)Responsiveness
D)Excess capacity

Answer 1

Sharing economy

Question 2

A key attribute of network organizational design is a shift from ___________ to ___________.

A)function;process
B)centralization;decentralization
C)process;function
D)decentralization;centralization

Answer 2

function;process

Question 3

Which of the following is an advantage of a decentralized logistics organization?

A)It can be less expensive than a centralized organization.
B)There are good opportunities for freight consolidation.
C)There is better control over company data.
D)It can be responsive to customer service requirements.

Answer 3

It can be responsive to customer service requirements.

Question 4

An)___________ logistics organization means that logistics-related decisions are made separately at the divisional or product group level.

A)fragmented
B)decentralized
C)flexible
D)agile

Question 5

___________ refers to satisfying current and emerging customer needs.

A)Responsiveness
B)Flexibility
C)Relevancy
D)Accommodation

Question 6

A ___________ organizational design attempts to create an organization that is responsive to the parameters of the contemporary business environment.

A)matrix
B)network
C)decentralized
D)unified

Question 7

In a ___________ logistics structure,logistics activities are managed in multiple departments throughout an organization.

A)unified
B)fragmented
C)decentralized
D)matrix

Question 8

What major retailer has been testing drones within its warehouses as a potential solution to enhance productivity?

A)Amazon
B)Home Depot
C)Walmart
D)Target

Question 9

What is the most important purpose of warehouse work rules?

A)to control pilferage
B)to keep employees from engaging in unproductive and potentially destructive activities
C)to protect companies from union grievance procedures
D)to give managers control over warehouse workers

Question 10

One problem with a ___________ logistics structure is that because logistics activities are scattered throughout a firm,they likely remain subservient to the objectives of the department in which they are housed.

A)fragmented
B)matrix
C)decentralized
D)hierarchical

Question 11

In a ___________ logistics structure,multiple logistics activities are combined into,and managed as,a single department.

A)hierarchical
B)centralized
C)matrix
D)unified

Question 12

A ___________ is a device used to monitor and control the actions taken by a driver and his/her vehicle.

A)tachograph
B)tachometer
C)speedometer
D)regulator

Question 13

___________ can be defined as an organization's ability to address unexpected operational situations.

A)Relevancy
B)Flexibility
C)Accommodation
D)Responsiveness

Question 14

Which of the following is an advantage of a centralized logistics organization?

A)It can be less expensive than a decentralized organization.
B)It has good opportunities for freight consolidation.
C)It can be responsive to customer service requirements.
D)It is easier to manage than a decentralized organization.

Question 15

___________ refers to the amount of output divided by the amount of input.

A)Control
B)Monitoring
C)Productivity
D)Input-output analysis

Question 16

Productivity improvement efforts in logistics are often directed toward ___________.

A)reducing input while increasing output
B)increasing output by a greater percentage than inputs are increased
C)reducing input while holding output constant
D)increasing output while holding input constant

Question 17

A primary advantage of ___________ logistics is its relative efficiency,whereas a primary advantage of ___________ logistics is its customer responsiveness.

A)unified;fragmented
B)unified;decentralized
C)centralized;decentralized
D)fragmented;centralized

Question 18

___________ and ___________ are the two basic organizational structures associated with logistics.

A)Centralized;hierarchical
B)Fragmented;centralized
C)Fragmented;unified
D)Unified;hierarchical

Question 19

___________ organizational design has its foundations in the command-and-control military operation,where decision making and communication often follow a top-down flow.

A)Centralized
B)Unified
C)Matrix
D)Hierarchical

Question 20

A ___________ logistics organization implies that the corporation maintains a single logistics department that administers the related activities for the entire company from the home office.

A)centralized
B)hierarchical
C)unified
D)command-and-control

Question 21

The Importer Security Filing ISF)rule requires importers to file ___________ pieces of information and carriers to file ___________ pieces of information.

A)10;2
B)5;5
C)2;10
D)4;8

Question 22

One problem with a fragmented logistics structure is that because logistics activities are scattered throughout the firm,they likely remain subservient to the objectives of the departments in which they are housed.

Question 23

What is a key difference between IS0 9000 and the Malcolm Baldrige National Quality Award?

A)Only the Baldrige Award focuses on quality.
B)The Baldrige Award is more externally focused than is ISO 9000.
C)ISO 9000 is more externally focused than the Baldrige Award.
D)ISO 9000 focuses more on lean practices than does the Baldrige Award.

Question 24

___________ complexity refers to the growing number nodes and the associated changes to the links in the logistics system.

A)Process
B)Range
C)Network
D)System

Question 25

In a decentralized logistics structure,logistics activities are managed in multiple departments throughout an organization.

Question 26

___________ refers to the integration of Six Sigma and the Lean approach.

A)ISO 9000
B)Quality management
C)Supply chain management
D)Lean Six Sigma

Question 27

From a logistics perspective,two of most important government agencies incorporated into the Department of Homeland Security DHS)were the Transportation Security Administration TSA)and ___________.

A)Department of Transportation
B)Federal Maritime Commission
C)Surface Transportation Board
D)Customs and Border Protection CBP)

Question 28

The two areas in logistics systems where most energy costs occur are ___________ and ___________.

A)warehousing;transportation
B)packaging;transportation
C)materials handling;packaging
D)warehousing;materials handling

Question 29

What is the primary difference between pilferage and theft?

A)There is no difference between the two terms.
B)Pilferage involves a firm's own employees,while theft involves efforts from outsiders.
C)Theft refers to stolen merchandise worth more than $500.
D)Pilferage refers to stolen merchandise worth more than $500.

Question 30

The ___________ has been established to identify uncertainty sources that can affect the risk exposure for logistics activities.

A)Perfect Order
B)Logistics Uncertainty Pyramid Model
C)Department of Homeland Security
D)Logistics Risk Factor

Question 31

The organization of logistics activities within a firm depends on a number of factors,including the number and location of customers and an organization's size.

Question 32

Approximately ___________ percent of all pirate attacks in recent years have involved petroleum tankers.

A)40
B)30
C)20
D)10

Question 33

Transportation accounts for approximately ___________ of all petroleum consumption in the United States.

A)three-quarters
B)two-thirds
C)one-half
D)one-third

Question 34

___________ refers to a program where public and private organizations work together to prevent terrorism against the United States.

A)Container Security Initiative CSI)
B)Importer Security Filing ISF)rule
C)Customs Trade Partnership Against Terrorism C-TPAT)
D)Securing America's Borders SAB)

Question 35

The materials stolen in ___________ are usually for the employee's own use.

A)theft
B)demurrage
C)non-monetary compensation
D)pilferage

Question 36

With respect to the design of warehouses,one suggestion for energy savings is to make sure that dock doors are not placed on the ___________ side of a building.

A)west
B)east
C)north
D)south

Question 37

___________ is a set of generic standards used to document,implement,and demonstrate quality management and assurance systems.

A)Benchmarking
B)Six Sigma
C)ISO 9000
D)ISO 14000

Question 38

The quality concept that emphasizes the elimination of business errors is known as ___________.

A)the Lean approach
B)Six Sigma
C)benchmarking
D)zero tolerance

Question 39

The ___________ is responsible for the security of the U.S.transportation system.

A)Department of Commerce
B)Department of Transportation
C)Transportation Security Administration TSA)
D)U.S.State Department

Question 40

Which of the following is not one of the three critical factors associated with the process of managing returned goods?

A)why products are returned
B)whether returned goods should be managed internally or outsourced to a third party
C)how to optimize reverse logistics
D)how many products are returned

Question 41

The Logistics Uncertainty Index has been established to identify uncertainty sources that can affect the risk exposure for logistics activities.

Question 42

The odometer is a recording instrument that produces a continuous,timed record of the truck,its speed,and its engine speed.

Question 43

Walmart has begun testing drones within its warehouses as a potential solution to enhance warehouse productivity.

Question 44

A matrix organizational design can be very responsive to customer requirements.

Question 45

Excess capacity,or unused available space,can be unproductive because it may result in the purchase of additional equipment or space.

Question 46

Coopetition is a concept that entails an organization making its unused resources available to other organizations.

Question 47

ISO 9000 involves organizations benchmarking themselves against organizations from outside their particular industry.

Question 48

Productivity efforts in logistics are often directed at increasing the amount of output while holding input constant.

Question 49

Responsiveness refers to satisfying current and emerging customer needs.

Question 50

In a unified logistics structure,multiple logistics activities are combined into,and managed as,a single department.

Question 51

Wireless communications,global positioning systems,and graphical information systems offer tremendous opportunities to improve driver productivity.

Question 52

From a logistics perspective,a network organizational design in logistics is manifested in terms of relevancy,responsiveness,and flexibility.

Question 53

The postponement of product assembly and labeling until exact customer requirements are known is an example of responsiveness.

Question 54

The majority of companies employ a chief logistics officer

Question 55

A decentralized logistics organization means that logistics-related decisions are made at the divisional or product group level and often in different geographic areas.

Question 56

A centralized logistics organization generally results in better customer responsiveness than a decentralized logistics organization.

Question 57

Union work rules are often very specific in the sense that job descriptions spell out the responsibilities associated with a particular job.

Question 58

Logistics service quality relates to a firm's ability to deliver products,materials,and services without defects or errors to both internal and external customers.

Question 59

The integration of Six Sigma with the Lean approach refers to Lean Six Sigma.

Question 60

ISO 14000 is a set of generic standards used to document,implement,and demonstrate quality management and assurance systems.

Question 61

Logistics does not have an inherent connection to sustainability.

Question 62

One of the most effective methods of protecting goods from theft or pilferage is to keep them moving through the system.

Question 63

Transportation accounts for about one-half of all petroleum consumption in the United States.

Question 64

Reverse logistics can be four to five times more expensive than forward logistics.

Question 65

More than 50 percent of all pirate attacks in recent years have involved petroleum tankers.

Question 66

Terrorism can be viewed as an illegal use of or threat of force or violence made by a group or an individual against a person,a company,or somebody's property with a goal of menacing the target,often grounded in politics or ideology.

Question 67

Companies that participate in the Customs Trade Partnership Against Terrorism C-TPAT)are exempt from all import tariffs and all import quotas.

Question 68

Potential logistics social responsibility dimensions include the environment,diversity,safety,and philanthropy,among others.

Question 69

Warehousing and packaging are the two areas in logistics systems where the most energy costs occur.

Question 70

From a logistical perspective,the Transportation Security Administration TSA)and the Department of Transportation are two of the most important government entities that were incorporated into the Department of Homeland Security DHS).

Question 71

The Importer Security Filing ISF)rule requires carriers to file 10 pieces of information and importers to file 2 pieces of information.

Question 72

Network complexity refers to the growing number of nodes and the associated changes to the links in logistics systems.

Question 73

System complexity centers on the implications associated with the increasing number of products that most companies continue to face in an effort to differentiate themselves with their customers.

Question 74

Customs and Border Protection CBP)is responsible for securing U.S.borders to protect the American people and the U.S.economy.

Question 75

Roof color is often overlooked as an area for warehousing energy control.

Question 76

The Transportation Worker Identification Credential TWIC)uses biometric data to exclude certain workers from secure areas at ports and terminals.

Question 77

Experts recommend that the best pilferage policy should be based on zero tolerance.