Question 1

___________ refers to satisfying current and emerging customer needs.

Accepted Answer

A) Responsiveness 
B) Flexibility 
C) Relevancy 
D) Accommodation 
A) Responsiveness 
B) Flexibility 
C) Relevancy 
D) Accommodation C

Question 2

Productivity efforts in logistics are often directed at increasing the amount of output while holding input constant.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is an advantage of a decentralized logistics organization?

Accepted Answer

A) It can be less expensive than a centralized organization. 
B) There are good opportunities for freight consolidation. 
C) There is better control over company data. 
D) It can be responsive to customer service requirements. 
A) It can be less expensive than a centralized organization. 
B) There are good opportunities for freight consolidation. 
C) There is better control over company data. 
D) It can be responsive to customer service requirements. D

Question 4

An)___________ logistics organization means that logistics-related decisions are made separately at the divisional or product group level.

Accepted Answer

A) fragmented 
B) decentralized 
C) flexible 
D) agile 
A) fragmented 
B) decentralized 
C) flexible 
D) agile

Question 5

___________ refers to the integration of Six Sigma and the Lean approach.

Accepted Answer

A) ISO 9000 
B) Quality management 
C) Supply chain management 
D) Lean Six Sigma 
A) ISO 9000 
B) Quality management 
C) Supply chain management 
D) Lean Six Sigma

Question 6

Coopetition is a concept that entails an organization making its unused resources available to other organizations.

Accepted Answer

A) True 
 B)False

Question 7

One problem with a ___________ logistics structure is that because logistics activities are scattered throughout a firm,they likely remain subservient to the objectives of the department in which they are housed.

Accepted Answer

A) fragmented 
B) matrix 
C) decentralized 
D) hierarchical 
A) fragmented 
B) matrix 
C) decentralized 
D) hierarchical

Question 8

What is the most important purpose of warehouse work rules?

Accepted Answer

A) to control pilferage 
B) to keep employees from engaging in unproductive and potentially destructive activities 
C) to protect companies from union grievance procedures 
D) to give managers control over warehouse workers 
A) to control pilferage 
B) to keep employees from engaging in unproductive and potentially destructive activities 
C) to protect companies from union grievance procedures 
D) to give managers control over warehouse workers

Question 9

One of the most effective methods of protecting goods from theft or pilferage is to keep them moving through the system.

Accepted Answer

A) True 
 B)False

Question 10

Productivity improvement efforts in logistics are often directed toward ___________.

Accepted Answer

A) reducing input while increasing output 
B) increasing output by a greater percentage than inputs are increased 
C) reducing input while holding output constant 
D) increasing output while holding input constant 
A) reducing input while increasing output 
B) increasing output by a greater percentage than inputs are increased 
C) reducing input while holding output constant 
D) increasing output while holding input constant

Question 11

A centralized logistics organization generally results in better customer responsiveness than a decentralized logistics organization.

Accepted Answer

A) True 
 B)False

Question 12

What is the primary difference between pilferage and theft?

Accepted Answer

A) There is no difference between the two terms. 
B) Pilferage involves a firm's own employees,while theft involves efforts from outsiders. 
C) Theft refers to stolen merchandise worth more than $500. 
D) Pilferage refers to stolen merchandise worth more than $500. 
A) There is no difference between the two terms. 
B) Pilferage involves a firm's own employees,while theft involves efforts from outsiders. 
C) Theft refers to stolen merchandise worth more than $500. 
D) Pilferage refers to stolen merchandise worth more than $500.

Question 13

The two areas in logistics systems where most energy costs occur are ___________ and ___________.

Accepted Answer

A) warehousing;transportation 
B) packaging;transportation 
C) materials handling;packaging 
D) warehousing;materials handling 
A) warehousing;transportation 
B) packaging;transportation 
C) materials handling;packaging 
D) warehousing;materials handling

Question 14

Customs and Border Protection CBP)is responsible for securing U.S.borders to protect the American people and the U.S.economy.

Accepted Answer

A) True 
 B)False

Question 15

Logistics service quality relates to a firm's ability to deliver products,materials,and services without defects or errors to both internal and external customers.

Accepted Answer

A) True 
 B)False

Question 16

___________ and ___________ are the two basic organizational structures associated with logistics.

Accepted Answer

A) Centralized;hierarchical 
B) Fragmented;centralized 
C) Fragmented;unified 
D) Unified;hierarchical 
A) Centralized;hierarchical 
B) Fragmented;centralized 
C) Fragmented;unified 
D) Unified;hierarchical

Question 17

The odometer is a recording instrument that produces a continuous,timed record of the truck,its speed,and its engine speed.

Accepted Answer

A) True 
 B)False

Question 18

A decentralized logistics organization means that logistics-related decisions are made at the divisional or product group level and often in different geographic areas.

Accepted Answer

A) True 
 B)False

Question 19

The organization of logistics activities within a firm depends on a number of factors,including the number and location of customers and an organization's size.

Accepted Answer

A) True 
 B)False

Question 20

___________ refers to the amount of output divided by the amount of input.

Accepted Answer

A) Control 
B) Monitoring 
C) Productivity 
D) Input-output analysis 
A) Control 
B) Monitoring 
C) Productivity 
D) Input-output analysis

___________ refers to satisfying current and emerging customer needs.

Productivity efforts in logistics are often directed at increasing the amount of output while holding input constant.

Which of the following is an advantage of a decentralized logistics organization?

An)___________ logistics organization means that logistics-related decisions are made separately at the divisional or product group level.

___________ refers to the integration of Six Sigma and the Lean approach.

Coopetition is a concept that entails an organization making its unused resources available to other organizations.

One problem with a ___________ logistics structure is that because logistics activities are scattered throughout a firm,they likely remain subservient to the objectives of the department in which they are housed.

What is the most important purpose of warehouse work rules?

One of the most effective methods of protecting goods from theft or pilferage is to keep them moving through the system.

Productivity improvement efforts in logistics are often directed toward ___________.

A centralized logistics organization generally results in better customer responsiveness than a decentralized logistics organization.

What is the primary difference between pilferage and theft?

The two areas in logistics systems where most energy costs occur are _ and _.

Customs and Border Protection CBP)is responsible for securing U.S.borders to protect the American people and the U.S.economy.

Logistics service quality relates to a firm's ability to deliver products,materials,and services without defects or errors to both internal and external customers.

_ and _ are the two basic organizational structures associated with logistics.

The odometer is a recording instrument that produces a continuous,timed record of the truck,its speed,and its engine speed.

A decentralized logistics organization means that logistics-related decisions are made at the divisional or product group level and often in different geographic areas.

The organization of logistics activities within a firm depends on a number of factors,including the number and location of customers and an organization's size.

___________ refers to the amount of output divided by the amount of input.

An Overview of Logistics

Logistics and Information Technology

Strategic and Financial Logistics

The Supply Chain Management Concept

Procurement

Demand Management, order Management

Inventory Management

Facility Location

Warehousing Management

Packaging and Materials Handling

Transportation

Transportation Management

International Logistics

Filters

Exam 4: Organizational and Mangerial Issues in Logistics

___________ refers to satisfying current and emerging customer needs.

Productivity efforts in logistics are often directed at increasing the amount of output while holding input constant.

Which of the following is an advantage of a decentralized logistics organization?

An)___________ logistics organization means that logistics-related decisions are made separately at the divisional or product group level.

___________ refers to the integration of Six Sigma and the Lean approach.

Coopetition is a concept that entails an organization making its unused resources available to other organizations.

One problem with a ___________ logistics structure is that because logistics activities are scattered throughout a firm,they likely remain subservient to the objectives of the department in which they are housed.

What is the most important purpose of warehouse work rules?

One of the most effective methods of protecting goods from theft or pilferage is to keep them moving through the system.

Productivity improvement efforts in logistics are often directed toward ___________.

A centralized logistics organization generally results in better customer responsiveness than a decentralized logistics organization.

What is the primary difference between pilferage and theft?

The two areas in logistics systems where most energy costs occur are ___________ and ___________.

Customs and Border Protection CBP)is responsible for securing U.S.borders to protect the American people and the U.S.economy.

Logistics service quality relates to a firm's ability to deliver products,materials,and services without defects or errors to both internal and external customers.

___________ and ___________ are the two basic organizational structures associated with logistics.

The odometer is a recording instrument that produces a continuous,timed record of the truck,its speed,and its engine speed.

A decentralized logistics organization means that logistics-related decisions are made at the divisional or product group level and often in different geographic areas.

The organization of logistics activities within a firm depends on a number of factors,including the number and location of customers and an organization's size.

___________ refers to the amount of output divided by the amount of input.

An Overview of Logistics

Logistics and Information Technology

Strategic and Financial Logistics

The Supply Chain Management Concept

Procurement

Demand Management, order Management

Inventory Management

Facility Location

Warehousing Management

Packaging and Materials Handling

Transportation

Transportation Management

International Logistics

Filters

The two areas in logistics systems where most energy costs occur are _ and _.

_ and _ are the two basic organizational structures associated with logistics.