Deck 6: Encouraging Creativity and Innovation

Question 1

Which one of the following components of creativity refers to the capacity to put existing ideas together in new combinations?

A)expertise
B)motivation
C)confidence
D)creative thinking
E)knowledge

Answer 1

D

Question 2

Which one of the following is an intrinsic source of motivation for a creative individual?

A)organizational rewards
B)incentives
C)promotions
D)punishments
E)personal interest

Answer 2

E

Question 3

Which one of the following components of creativity determines if an individual will actually be creative?

A)experience
B)motivation
C)expertise
D)logic
E)reasoning

Answer 3

B

Question 4

Which one of the following is an extrinsic source of motivation for a creative individual?

A)passion related to a situation
B)personal interest
C)desire to succeed
D)organizational rewards
E)challenge of the work

Question 5

________ is considered the most effective step managers can take to stimulate creativity.

A)Giving employees complete freedom to influence the process used to perform their jobs
B)Providing an appropriate level of job-related challenge
C)Affording appropriate time to perform a job optimally
D)Establishing work groups to achieve greater diversity
E)Promoting information sharing and collaboration as related to solving organizational problems

Question 6

________ provides an employee with the vigilance and persistence necessary to generate creative solutions to complex organizational problems.

A)Expertise
B)Creative thinking
C)Motivation
D)Knowledge
E)Affirmation

Question 7

________ determines how flexibly and imaginatively individuals approach problems.

A)Expertise
B)Creative thinking
C)Confidence
D)Knowledge
E)Motivation

Question 8

________ is a component of creativity that refers to everything an individual knows and can do in the broad domain of his or her work.

A)Creative thinking
B)Reasoning
C)Expertise
D)Perception
E)Motivation

Question 9

Which one of the following is considered to be a raw material for creativity?

A)passion
B)expertise
C)motivation
D)interest
E)drive

Question 10

An individual can be driven to be creative either intrinsically through organizational rewards and punishments,or extrinsically through personal interest and passion related to a situation.

Question 11

Janice is an employee at Bob's Burgers.Since she has the basic abilities needed to perform her job,she can be said to have which one of the following key components of creativity?

A)creative thinking
B)application
C)motivation
D)expertise
E)diligence

Question 12

Creativity can be sufficiently analyzed from an organization's perspective in terms of originality or newness only.

Question 13

________ is commonly discussed as a critical resource that fuels creativity in organization members.

A)Knowledge
B)Relevant skill
C)Motivation
D)Innovation
E)Appropriate amounts of time

Question 14

Which one of the following is essential in order for a new idea to be considered creative as opposed to just being thought of as a new perspective?

A)The idea must be useful and actionable.
B)The idea must be novel and new.
C)The idea must be useful and novel.
D)The idea must be actionable and unique.
E)The idea must be useful and unique.

Question 15

Describe the importance of creativity in organizations.

Question 16

________ is the component of creativity that refers to an individual's need or passion to be creative.

A)Motivation
B)Creative thinking
C)Expertise
D)Experience
E)Confidence

Question 17

Which one of the following characteristics is attributed to employees who,according to the time-pressure/creativity matrix,feel as if they are on an expedition?

A)showing creative thinking that is more oriented toward generating or exploring ideas than identifying problems
B)tending to have more meetings and discussions with groups rather than with individuals
C)receiving little encouragement from senior management to be creative
D)experiencing highly fragmented workdays,with many different activities
E)feeling more pressed for time than when they are "on a mission" even though they work the same number of hours

Question 18

Creative thinking pertains to work-related techniques and procedures as well as a thorough understanding of overall work circumstances.

Question 19

Discuss the three components of creativity in an individual.

Question 20

________ is the ability to generate original ideas or new perspectives on existing ideas.

A)Logical thinking
B)Interpretation
C)Creativity
D)Perception
E)Comprehension

Question 21

Creative thinking under extreme time pressure is more likely when people feel as if they are on ________.

A)a shoestring
B)a tight leash
C)a mission
D)an expedition
E)a treadmill

Question 22

According to the time-pressure/creativity matrix,employees who receive little encouragement from senior management to be creative and engage in less collaborative work overall are likely to feel as if they are on ________.

A)autopilot
B)a treadmill
C)a tight leash
D)an expedition
E)a mission

Question 23

Which one of the following metaphors best describes the feeling of people who are more likely to think creatively under low time pressure?

A)on a tight leash
B)on a mission
C)on a treadmill
D)on an expedition
E)on autopilot

Question 24

Creative thinking under extreme time pressure is unlikely when people feel as if they are on ________.

A)a stroll in the park
B)a mission
C)autopilot
D)an expedition
E)a treadmill

Question 25

An organization seeking to increase creativity in its employees should have ________ established to work in conjunction with the employees' work.

A)autonomy
B)leadership
C)plans
D)responsibility
E)systems support

Question 26

Briefly describe the time-pressure/creativity matrix.

Question 27

If organization members have jobs that stretch their abilities too little,they can easily become bored on the job and distracted from being creative.

Question 28

Which one of the following characteristics is typically attributed to a creative person?

A)unemotional
B)orthodox
C)moderately concerned with failure
D)extroverted
E)intolerant of ambiguity

Question 29

From a management viewpoint,the process of applying a new idea to the improvement of organizational processes,products,or services is known as ________.

A)creativity
B)innovation
C)brainstorming
D)groupthink
E)configuration

Question 30

Managers can ensure the generation of creativity by making work groups more diverse.

Question 31

If a manager is seeking to stimulate creativity in his/her workers by combining differences among the unique knowledge and perspectives of employees,s/he should take which one of the following managerial actions?

A)challenge workers
B)establish worker autonomy
C)afford time for accomplishing work
D)establish diverse work groups
E)personally encourage workers

Question 32

Which one of the following firms is considered to be the most innovative company?

A)General Electric
B)LG Electronics
C)Apple
D)Sony
E)Amazon

Question 33

Scott is looking for ways to increase the creativity of the workers in the Development Department he manages.Which one of the following managerial actions could Scott take to help stimulate creativity in the employees he fears are in jobs that are too simple and routine?

A)challenge workers
B)establish worker autonomy
C)afford time for accomplishing work
D)establish diverse work groups
E)personally encourage workers

Question 34

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

Question 35

Which one of the following is characteristic of a person who is more likely to think creatively under high time pressure?

A)He or she receives little encouragement from senior management to be creative.
B)He or she tends to have more meetings and discussions with groups rather than with individuals.
C)He or she is less likely to engage in less collaborative work overall.
D)He or she can focus on one activity for a significant part of the day as he or she is undisturbed or protected.
E)He or she does not get the sense that the work he or she is doing is important.

Question 36

Which one of the following statements is true of the link between innovation and creativity?

A)Creativity involves turning a new idea into new or improved processes,products,or services that promote the attainment of organizational goals.
B)Organizations can be either innovative or creative,but can never be both at the same time.
C)An organization that is innovative but not creative is characterized by a fertile source of good ideas,but lacking in the ability to make the ideas tangible.
D)An organization that is creative but not innovative is characterized by the ability to turn ideas into tangible benefit,but lacking good ideas to make tangible.
E)The ideas on which innovation is based come from creativity in the organization,whereby those ideas are turned into something tangible that benefits the organization.

Question 37

Which one of the following is characteristic of a person who is more likely to think creatively under low time pressure?

A)He or she experiences a highly fragmented workday,with many different activities.
B)He or she does not get the sense that the work he or she is doing is important.
C)He or she feels more pressed for time than when "on a mission" even though the work was for the same number of hours.
D)He or she tends to collaborate with one person rather than with a group.
E)He or she experiences lots of last-minute changes in plans and schedules.

Question 38

According to the time-pressure/creativity matrix,if employees feel like they are on a treadmill,they are most likely to ________.

A)receive little encouragement from senior management to be creative
B)focus on one activity for a significant part of the day because they are undisturbed or protected
C)collaborate with one person rather than with a group
D)experience a highly fragmented workday,with many different activities
E)believe that they are doing important work and report feeling positively challenged by the work

Question 39

According to the time-pressure/creativity matrix,people who feel as if they are on autopilot ________.

A)focus on one activity for a significant part of the day because they are undisturbed or protected
B)believe that they are doing important work and report feeling positively challenged by and involved in the work
C)show creative thinking that is equally oriented toward identifying problems and generating or exploring ideas
D)receive little encouragement from senior management to be creative
E)tend to collaborate with one person rather than with a group

Question 40

If an employee's creativity is said to increase when s/he is able to work without direct management directions,the employee should be offered ________ in his/her work.

A)control
B)organization
C)task significance
D)autonomy
E)leadership

Question 41

________ is defined as the steps managers take to implement creative ideas.

A)Brainstorming
B)Ideation
C)Innovation process
D)Mentation
E)Intellection

Question 42

Which one of the following statements best corresponds to the inventing step of the innovation process?

A)Netflix decides to deliver television shows and movies digitally through Internet streaming.
B)Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors.
C)Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers.
D)Netflix management makes the series an established component of the company's product line.
E)Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned.

Question 43

How are innovation and creativity connected?

Question 44

Which one of the following is an example of a topic that management ideas encompass in the invention stage of the innovation process?

A)promoting products in the marketplace
B)redesigning organizational structure
C)restyling workstations to make employees more productive
D)adopting robotics to make a manufacturing process more efficient
E)employing barcoding to better manage inventory

Question 45

________ is defined as the step of the innovation process that establishes an invention as a permanent part of the organization.

A)Inventing
B)Developing
C)Integrating
D)Diffusing
E)Monitoring

Question 46

Which one of the following statements best corresponds to the developing step of the innovation process?

A)Netflix decides to deliver television shows and movies digitally through Internet streaming.
B)Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors.
C)Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers.
D)Netflix management makes the series an established component of the company's product line.
E)Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned.

Question 47

________ ideas are ideas that focus on invention that develops new offerings,or enhances existing offerings by the organization.

A)Technology
B)Process
C)Management
D)Product
E)Infrastructure

Question 48

________ ideas are ideas that focus on invention relating to the way in which the organization is supervised.

A)Management
B)Process
C)Technology
D)Service
E)Product

Question 49

Which one of the following is an example of a topic that technology ideas encompass in the invention stage of the innovation process?

A)promoting products in the market
B)redesigning organizational structure
C)employing barcoding to better manage inventory
D)redesigning workstations to make employees more productive
E)improving human resource management

Question 50

An organization that is innovative but not creative is characterized by a fertile source of good ideas,but lacking in the ability to make the ideas tangible.

Question 51

Which one of the following steps of the innovation process establishes a new idea that could help the organization be more successful?

A)developing
B)diffusing
C)inventing
D)integrating
E)monitoring

Question 52

Which one of the following is an example of a topic that product ideas encompass in the invention stage of the innovation process?

A)redesigning workstations to make workers more productive
B)pricing,packaging,and distribution
C)changing organizational leadership
D)refining competitive strategy
E)improving human resource management

Question 53

Which one of the following steps in the innovation process involves making a new idea practical?

A)inventing
B)developing
C)diffusing
D)integrating
E)monitoring

Question 54

________ ideas are ideas that focus on inventions for improving a manufacturing practice or procedure.

A)Product
B)Technology
C)Process
D)Service
E)Management

Question 55

Give a short description of the concept of "innovation."

Question 56

Which one of the following is an example of a topic that process ideas encompass in the invention stage of the innovation process?

A)redesigning workstations to make workers more productive
B)improving human resource management
C)changing organizational leadership
D)promoting products in the marketplace
E)distributing,packaging,and advertising products

Question 57

Which one of the following statements best corresponds to the diffusing step of the innovation process?

A)Netflix decides to deliver television shows and movies digitally through Internet streaming.
B)Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors.
C)Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers.
D)Netflix management makes the series an established component of the company's product line.
E)Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned.

Question 58

________ is defined as the step of the innovation process that puts a new idea to use by end users or customers.

A)Diffusing
B)Inventing
C)Developing
D)Monitoring
E)Integrating

Question 59

Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n)________.

A)management idea
B)infrastructure idea
C)technology idea
D)process idea
E)product idea

Question 60

________ is the step of the innovation process in which a newly implemented idea is tracked to determine if and when the idea should be improved or terminated.

A)Integrating
B)Monitoring
C)Diffusing
D)Inventing
E)Developing

Question 61

________ involves taking a concept or a product created for a very specific use and extending it to a new,often larger,audience.

A)Inventing
B)Developing
C)Reverse innovation
D)Diffusing
E)Integrating

Question 62

________ is defined as how closely and reliably a product satisfies its specifications.

A)Value
B)Design
C)Novelty
D)Quality
E)Aesthetics

Question 63

The most prestigious award instituted to recognize those organizations that produce exceptionally high-quality products and services is the ________.

A)Malcolm Baldrige National Quality Award
B)Larry Goill Awards for Quality Management Ideas
C)Deming Award
D)Shingo Prize
E)European Foundation for Quality Management Excellence Award

Question 64

________ is presented as the degree of excellence on which products or services can be ranked on the basis of selected features.

A)Design
B)Quality
C)Aesthetics
D)Practicality
E)Novelty

Question 65

________ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.

A)Customer relationship management
B)Enterprise resource planning
C)Supply chain management
D)Total quality management
E)Warehouse management

Question 66

Which one of the following statements is true of the reengineering improvements process?

A)The reengineering approach prescribes that those who use the output of a process should perform the process themselves.
B)Reengineering improvements involves making several sequential improvements in quality one thing at a time.
C)Reengineering improvements dictates that organizations separate decision authority from the actual work.
D)In contrast to incremental improvements,reengineering does away with the concept of teams representing the functional units in the process to be reengineered.
E)Hammer's model of reengineering improvements recommends that information-processing work must be insulated from the real work involved in producing the information.

Question 67

In the incremental improvement process,after the improvement "theme" has been identified,the next step is to ________.

A)identify benchmarks
B)organize a quality improvement team
C)perform an analysis of current performance
D)undertake a pilot study
E)identify how improvement is required

Question 68

According to Crosby,significant progress in product quality can be reached when ________.

A)quality goals are published to workers so that they know exactly what they are expected to do
B)product inspections are used in order to improve the manufacturing process and reduce the costs
C)the design and manufacturing process of a product are continuously improved
D)organizational integrity,systems,communications,operations,and policies are consistent with achieving product quality
E)self development of workers as useful players in maintaining quality is encouraged

Question 69

What is the "innovation process"? Briefly describe the different steps involved in the innovation process.

Question 70

Which one of the following is one of the principles of reengineering,as outlined by Michael Hammer?

A)Work should be organized around tasks,rather than outcomes.
B)Information-processing work should be carried out separately from the real work that produces the information.
C)Geographically dispersed resources must be treated as though they are decentralized and autonomous.
D)Parallel activities should be linked instead of integrating their results.
E)Control should be built into processes by keeping the decision point apart from where the work is performed.

Question 71

According to Deming,the way to achieve product quality is by ________.

A)depending on inspections in order to improve quality of the product
B)making use of management by objectives in all departments of an organization
C)having clear barriers between the various branches of an organization
D)using more than two suppliers and process methods for a single product
E)continuously improving the design and manufacturing process of a product

Question 72

Successful TQM efforts typically result in ________.

A)diverse work groups
B)retention of creative employees
C)enriched innovation
D)improved technology ideas
E)lower product liability costs

Question 73

Which one of the following is a consequence of organizational activities that contribute to product quality?

A)lower market share
B)lower warranty costs
C)greater rework and scrap costs
D)greater liability costs
E)higher manufacturing costs

Question 74

Which one of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

A)Use product inspections to improve the manufacturing process and reduce costs.
B)Eliminate production processes based simply on producing a quota.
C)Begin each management meeting with a factual and financial review of quality.
D)Create production processes based upon learning how to improve the processes.
E)Abolish organizational bias toward handling quality issues immediately.

Question 75

Which one of the following is the most widely known award in the United States that recognizes those organizations that produce exceptionally high-quality products and services?

A)the Deming Award
B)the Shingo Prize
C)the President's Quality Award
D)Goethals Medal
E)the Malcolm Baldrige National Quality Award

Question 76

Wayne Thomas has recently taken over as head of quality assurance at Talladega Motors with the aim to overhaul the quality improvement procedures in place.After extensive studies conducted on the operations of the organization,Wayne decides that the company will have to proceed with a reengineering approach for quality improvement.Which one of the following actions is Wayne most likely to initiate in keeping with the decision to reengineer the quality management system?

A)reorganizing work around different tasks,such as procurement,assembly,and testing
B)outsourcing the purchasing and accounting functions of the production department in order to streamline the production process
C)providing each of the company's five manufacturing plants with an autonomous purchasing department to improve responsiveness to local manufacturing needs
D)building control into the process by vesting greater decision-making authority with divisional supervisors at the manufacturing plants
E)segregating the production processes for engines,chassis,and other spares,and assembling the final product only at the final stage

Question 77

Which one of the following statements best corresponds to the monitoring step of the innovation process?

A)Netflix decides to deliver television shows and movies digitally through Internet streaming.
B)Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors.
C)Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers.
D)Netflix management makes the series an established component of the company's product line.
E)Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned.

Question 78

Which one of the following steps in the innovation process involves making new ides practical?

A)inventing
B)developing
C)diffusing
D)integrating
E)monitoring

Question 79

The first step in the incremental improvement process is ________.

A)choosing an improvement area
B)organizing a quality improvement team
C)identifying amount of improvement required to match best performance
D)performing an analysis of the current performance
E)performing a pilot study to selected remedies to the problem

Question 80

Which one of the following statements best corresponds to the integrating step of the innovation process?

A)Netflix decides to deliver television shows and movies digitally through Internet streaming.
B)Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors.
C)Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers.
D)Netflix management makes the series an established component of the company's product line.
E)Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned.