Question 1

Which one of the following statements best corresponds to the developing step of the innovation process?

Accepted Answer

A) Netflix decides to deliver television shows and movies digitally through Internet streaming. 
B) Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors. 
C) Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers. 
D) Netflix management makes the series an established component of the company's product line. 
E) Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned. 
A) Netflix decides to deliver television shows and movies digitally through Internet streaming. 
B) Netflix must determine which shows will be produced,where it will be filmed,which actors will star in the shows,and who will direct the actors. 
C) Netflix customers would be shown the first episodes of a series to determine the show's utility and worth to customers. 
D) Netflix management makes the series an established component of the company's product line. 
E) Netflix considers feedback from viewers and the effect of the series on profits to determine whether the series should be continued or canned. B

Question 2

Which one of the following is the most widely known award in the United States that recognizes those organizations that produce exceptionally high-quality products and services?

Accepted Answer

A) the Deming Award 
B) the Shingo Prize 
C) the President's Quality Award 
D) Goethals Medal 
E) the Malcolm Baldrige National Quality Award 
A) the Deming Award 
B) the Shingo Prize 
C) the President's Quality Award 
D) Goethals Medal 
E) the Malcolm Baldrige National Quality Award E

Question 3

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

Accepted Answer

A) True 
 B)False  False

Question 4

Which one of the following firms is considered to be the most innovative company?

Accepted Answer

A) General Electric 
B) LG Electronics 
C) Apple 
D) Sony 
E) Amazon 
A) General Electric 
B) LG Electronics 
C) Apple 
D) Sony 
E) Amazon

Question 5

What are the steps involved in the incremental improvement process?

Accepted Answer

Step 1: An area of improvement is chosen

Question 6

Which one of the following is one of the principles of reengineering,as outlined by Michael Hammer?

Accepted Answer

A) Work should be organized around tasks,rather than outcomes. 
B) Information-processing work should be carried out separately from the real work that produces the information. 
C) Geographically dispersed resources must be treated as though they are decentralized and autonomous. 
D) Parallel activities should be linked instead of integrating their results. 
E) Control should be built into processes by keeping the decision point apart from where the work is performed. 
A) Work should be organized around tasks,rather than outcomes. 
B) Information-processing work should be carried out separately from the real work that produces the information. 
C) Geographically dispersed resources must be treated as though they are decentralized and autonomous. 
D) Parallel activities should be linked instead of integrating their results. 
E) Control should be built into processes by keeping the decision point apart from where the work is performed.

Question 7

From a management viewpoint,the process of applying a new idea to the improvement of organizational processes,products,or services is known as ________.

Accepted Answer

A) creativity 
B) innovation 
C) brainstorming 
D) groupthink 
E) configuration 
A) creativity 
B) innovation 
C) brainstorming 
D) groupthink 
E) configuration

Question 8

If organization members have jobs that stretch their abilities too little,they can easily become bored on the job and distracted from being creative.

Accepted Answer

A) True 
 B)False

Question 9

Briefly describe the time-pressure/creativity matrix.

Accepted Answer

The time-pressure/creativity matrix illu

Question 10

Which one of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

Accepted Answer

A) Use product inspections to improve the manufacturing process and reduce costs. 
B) Eliminate production processes based simply on producing a quota. 
C) Begin each management meeting with a factual and financial review of quality. 
D) Create production processes based upon learning how to improve the processes. 
E) Abolish organizational bias toward handling quality issues immediately. 
A) Use product inspections to improve the manufacturing process and reduce costs. 
B) Eliminate production processes based simply on producing a quota. 
C) Begin each management meeting with a factual and financial review of quality. 
D) Create production processes based upon learning how to improve the processes. 
E) Abolish organizational bias toward handling quality issues immediately.

Question 11

________ is defined as the steps managers take to implement creative ideas.

Accepted Answer

A) Brainstorming 
B) Ideation 
C) Innovation process 
D) Mentation 
E) Intellection 
A) Brainstorming 
B) Ideation 
C) Innovation process 
D) Mentation 
E) Intellection

Question 12

An individual can be driven to be creative either intrinsically through organizational rewards and punishments,or extrinsically through personal interest and passion related to a situation.

Accepted Answer

A) True 
 B)False

Question 13

According to Crosby,significant progress in product quality can be reached when ________.

Accepted Answer

A) quality goals are published to workers so that they know exactly what they are expected to do 
B) product inspections are used in order to improve the manufacturing process and reduce the costs 
C) the design and manufacturing process of a product are continuously improved 
D) organizational integrity,systems,communications,operations,and policies are consistent with achieving product quality 
E) self development of workers as useful players in maintaining quality is encouraged 
A) quality goals are published to workers so that they know exactly what they are expected to do 
B) product inspections are used in order to improve the manufacturing process and reduce the costs 
C) the design and manufacturing process of a product are continuously improved 
D) organizational integrity,systems,communications,operations,and policies are consistent with achieving product quality 
E) self development of workers as useful players in maintaining quality is encouraged

Question 14

Which one of the following metaphors best describes the feeling of people who are more likely to think creatively under low time pressure?

Accepted Answer

A) on a tight leash 
B) on a mission 
C) on a treadmill 
D) on an expedition 
E) on autopilot 
A) on a tight leash 
B) on a mission 
C) on a treadmill 
D) on an expedition 
E) on autopilot

Question 15

Discuss the three components of creativity in an individual.

Accepted Answer

Within each individual,creativity is a f

Question 16

Which one of the following is characteristic of a person who is more likely to think creatively under high time pressure?

Accepted Answer

A) He or she receives little encouragement from senior management to be creative. 
B) He or she tends to have more meetings and discussions with groups rather than with individuals. 
C) He or she is less likely to engage in less collaborative work overall. 
D) He or she can focus on one activity for a significant part of the day as he or she is undisturbed or protected. 
E) He or she does not get the sense that the work he or she is doing is important. 
A) He or she receives little encouragement from senior management to be creative. 
B) He or she tends to have more meetings and discussions with groups rather than with individuals. 
C) He or she is less likely to engage in less collaborative work overall. 
D) He or she can focus on one activity for a significant part of the day as he or she is undisturbed or protected. 
E) He or she does not get the sense that the work he or she is doing is important.

Question 17

________ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.

Accepted Answer

A) Customer relationship management 
B) Enterprise resource planning 
C) Supply chain management 
D) Total quality management 
E) Warehouse management 
A) Customer relationship management 
B) Enterprise resource planning 
C) Supply chain management 
D) Total quality management 
E) Warehouse management

Question 18

Give a short description of the concept of "innovation."

Accepted Answer

The term "innovation" can be defined in

Question 19

________ is considered the most effective step managers can take to stimulate creativity.

Accepted Answer

A) Giving employees complete freedom to influence the process used to perform their jobs 
B) Providing an appropriate level of job-related challenge 
C) Affording appropriate time to perform a job optimally 
D) Establishing work groups to achieve greater diversity 
E) Promoting information sharing and collaboration as related to solving organizational problems 
A) Giving employees complete freedom to influence the process used to perform their jobs 
B) Providing an appropriate level of job-related challenge 
C) Affording appropriate time to perform a job optimally 
D) Establishing work groups to achieve greater diversity 
E) Promoting information sharing and collaboration as related to solving organizational problems

Question 20

Creative thinking under extreme time pressure is more likely when people feel as if they are on ________.

Accepted Answer

A) a shoestring 
B) a tight leash 
C) a mission 
D) an expedition 
E) a treadmill 
A) a shoestring 
B) a tight leash 
C) a mission 
D) an expedition 
E) a treadmill

Which one of the following statements best corresponds to the developing step of the innovation process?

Which one of the following is the most widely known award in the United States that recognizes those organizations that produce exceptionally high-quality products and services?

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

Which one of the following firms is considered to be the most innovative company?

What are the steps involved in the incremental improvement process?

Which one of the following is one of the principles of reengineering,as outlined by Michael Hammer?

From a management viewpoint,the process of applying a new idea to the improvement of organizational processes,products,or services is known as ________.

If organization members have jobs that stretch their abilities too little,they can easily become bored on the job and distracted from being creative.

Briefly describe the time-pressure/creativity matrix.

Which one of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

________ is defined as the steps managers take to implement creative ideas.

An individual can be driven to be creative either intrinsically through organizational rewards and punishments,or extrinsically through personal interest and passion related to a situation.

According to Crosby,significant progress in product quality can be reached when ________.

Which one of the following metaphors best describes the feeling of people who are more likely to think creatively under low time pressure?

Discuss the three components of creativity in an individual.

Which one of the following is characteristic of a person who is more likely to think creatively under high time pressure?

________ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.

Give a short description of the concept of "innovation."

________ is considered the most effective step managers can take to stimulate creativity.

Creative thinking under extreme time pressure is more likely when people feel as if they are on ________.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 6: Encouraging Creativity and Innovation

Which one of the following statements best corresponds to the developing step of the innovation process?

Which one of the following is the most widely known award in the United States that recognizes those organizations that produce exceptionally high-quality products and services?

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

Which one of the following firms is considered to be the most innovative company?

What are the steps involved in the incremental improvement process?

Which one of the following is one of the principles of reengineering,as outlined by Michael Hammer?

From a management viewpoint,the process of applying a new idea to the improvement of organizational processes,products,or services is known as ________.

If organization members have jobs that stretch their abilities too little,they can easily become bored on the job and distracted from being creative.

Briefly describe the time-pressure/creativity matrix.

Which one of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

________ is defined as the steps managers take to implement creative ideas.

An individual can be driven to be creative either intrinsically through organizational rewards and punishments,or extrinsically through personal interest and passion related to a situation.

According to Crosby,significant progress in product quality can be reached when ________.

Which one of the following metaphors best describes the feeling of people who are more likely to think creatively under low time pressure?

Discuss the three components of creativity in an individual.

Which one of the following is characteristic of a person who is more likely to think creatively under high time pressure?

________ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.

Give a short description of the concept of "innovation."

________ is considered the most effective step managers can take to stimulate creativity.

Creative thinking under extreme time pressure is more likely when people feel as if they are on ________.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters