Deck 8: Human Resource Management: From Recruitment to Labor Relations

Question 1

What is the purpose of the Equal Employment Opportunity Commission (EEOC)?

A)To determine employee benefits and compensation packages
B)To guarantee companies pay social security for all employees
C)To investigate discrimination complaints
D)To enforce the Family and Medical Leave Act of 1993

Answer 1

C

Question 2

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT

A)reduced travel costs.
B)online training programs are less difficult.
C)online training offers consistent presentations.
D)employees can learn at their own pace.

Answer 2

B

Question 3

All of the following are core responsibilities of human resource managers EXCEPT

A)employee recruitment.
B)training and performance evaluation.
C)employee compensation and benefits.
D)company budget forecasts.

Answer 3

D

Question 4

A variation of on-the-job training is

A)online training programs.
B)conferences.
C)classroom lectures.
D)apprenticeship programs.

Question 5

Based on employee performance appraisals,managers make objective decisions about all of the following EXCEPT

A)additional training needs.
B)compensation.
C)corporate outsourcing.
D)promotion.

Question 6

Which of the following includes information such as job title,location,reporting to and of employees,job summary,nature and objectives of the job,and tasks and duties to be performed?

A)Job analysis
B)Job description
C)Human resource inventory
D)Job specification

Question 7

Which of the following is a written statement of educational qualifications,specific qualities,level of experience,and physical,emotional,technical,and communication skills required to perform a job?

A)Job analysis
B)Job description
C)Human resource inventory
D)Job specification

Question 8

Sushma,a young surgical intern,must perform microsurgeries on surgical training models under the instruction and supervision of an expert in the field via videoconferencing.This is an example of

A)induction training.
B)a management development program.
C)apprenticeship training.
D)online training.

Question 9

_____ is most likely to be responsible for planning for staffing needs,recruiting and hiring workers,providing for training and evaluating performance,determining compensation and benefits,and overseeing employee separation.

A)Human resource management
B)Human asset accounting
C)Research and Development (R&D)
D)Change management

Question 10

Which of the following contains employee data such as age,gender,education,experience,training,and specialized skills?

A)Job analysis
B)Job description
C)Human resource inventory
D)Job specification

Question 11

Which of the following is a process to identify and determine in detail the particular job duties and requirements and the relative importance of these duties for a given job?

A)Job analysis
B)Job description
C)Human resource inventory
D)Job specification

Question 12

When are employees most likely to learn about company policies regarding their rights and benefits?

A)During the orientation
B)During the performance appraisal
C)During the evaluation
D)During the feedback session

Question 13

Which of the following statements about Title VII of the Civil Rights Act is NOT correct?

A)It created the Equal Employment Opportunity Commission (EEOC).
B)It prohibits discrimination of employees based on race,religion,color,sex,or national origin.
C)It helps employers determine the compensation package for each job band within a company.
D)It includes the right to a jury trial for victims of employment discrimination.

Question 14

Alexandra is a promising middle manager for a large company.She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and the entire industry.Alexandra is taking part in a(n)

A)management development program.
B)on-the-job training program.
C)apprenticeship program.
D)360-degree review.

Question 15

Bianca is a human resource manager.Her responsibilities might include all of the following activities EXCEPT

A)developing employee training programs.
B)administering employee benefit programs.
C)projecting sales for the coming six-month period.
D)administering compensation plans.

Question 16

The first step in the employee recruitment process is

A)reviewing applications and résumés.
B)interviewing candidates.
C)conducting employment tests.
D)identifying job requirements.

Question 17

A concern about performance reviews is that

A)they are held too frequently.
B)they may be skewed in favor of a single manager's subjective opinion.
C)they are mostly based on criteria that are objective rather than subjective.
D)they take place in the form of two-way communication.

Question 18

Which of the following is one of the overall objectives of the human resource management department in an organization?

A)Maximizing employee effectiveness in the organization
B)Forecasting anticipated sales
C)Determining various sources of operating funds in the organization
D)Supervising hourly employees on a daily basis

Question 19

Ramone,a new employee,is hired for the role of a project analyst.He learns the skills by being an assistant to a senior project analyst.Which of the following types of training is indicated in this scenario?

A)Near-site training
B)Apprenticeship training
C)Vestibule training
D)Job swapping

Question 20

Which of the following is an example of a bona fide occupational qualification (BFOQ)that may cut across the Equal Employment Opportunity Commission's (EOCC)protected classes?

A)Models of both genders can apply to appear in a series of apparel advertisements.
B)People who are not fluent in English can apply for jobs at a packaging plant.
C)Members of the Catholic Church can only fill the position of dean at a seminary.
D)Actors of any race can apply for the lead role in a period drama.

Question 21

Suzie is a full-time nurse and would like to start and end work late to better accommodate her children's school hours.Which of the following would be ideal for her situation?

A)Flextime
B)Job sharing program
C)Telecommuting agreement
D)Compressed workweek

Question 22

Most companies base their compensation policies on all of the following factors EXCEPT

A)government legislation.
B)cost of living.
C)worker's commitments.
D)worker productivity.

Question 23

All of the following employee benefits are required by law with the exception of

A)health insurance.
B)Social Security.
C)unemployment insurance.
D)Medicare.

Question 24

Cheyenne,who has two toddlers at home,and Amber,who attends college during the day,work for a company that has allowed them to divide the tasks of a project,which would normally be assigned to one person,between themselves.This is an example of

A)job sharing
B)flextime
C)telecommuting
D)a flexible benefit plan

Question 25

Gain sharing is a type of incentive compensation that provides

A)increased stock options if the company is doing well.
B)bonuses for recruiting new employees for needed positions.
C)bonuses based on quality improvements.
D)salary increases based on learning new job skills.

Question 26

Rosie's company allows her to complete most of her work tasks from her home.Which flexible work plan is indicated in this case?

A)Job sharing program
B)Compressed workweek
C)Telecommuting agreement
D)Flextime

Question 27

Zain is a middle manager for Distress Corp.He has requested an evaluation by a panel to include coworkers,superiors,subordinates,and several of the company's clients.This type of evaluation is called a

A)management development program.
B)Professional Analysis,Inc.(PAI)review.
C)status performance appraisal.
D)360-degree performance review.

Question 28

Which of the following is often a negative result of downsizing?

A)Employee morale declines
B)Product quality drops
C)Competitive position deteriorates
D)Customer service quality declines

Question 29

Angela was recently terminated from her position at an insurance agency due to unethical behavior.This is an example of

A)voluntary turnover
B)involuntary separation
C)downsizing
D)outsourcing

Question 30

Cassandra is scheduled for a 360-degree performance review at SpaceRock Corp.She should know that the advantage of this type of review is that

A)it involves less work for employees and managers.
B)it gathers feedback from multiple perspectives.
C)it results in outcomes untainted by personal disputes.
D)it is less time consuming than a traditional review.

Question 31

All of the following are examples of flexible working arrangements EXCEPT

A)telecommuting.
B)compressed workweeks.
C)job sharing plans.
D)401(k)plans.

Question 32

Samira is paid $55,000 per year as a research analyst.This type of compensation is called a(n)

A)salary.
B)wage.
C)time wage.
D)employee benefit.

Question 33

Gerry decided to switch to another job.Before he left the company,he talked to someone in the human resources department about the reasons why he was leaving.Gerry went through a(n)_____ interview.

A)informal
B)exit
C)downsizing
D)outsourcing

Question 34

Yashmi receives a bonus of $1,500 at the end of the year based on the cost savings.Which form of incentive compensation is indicated in this case?

A)Profit sharing
B)Pay for knowledge
C)Lump-sum bonus
D)Gain sharing

Question 35

Corey is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance,dental and vision plans,and life and disability.This type of cafeteria plan is called a _____ benefits plan.

A)flexible
B)supplemental
C)voluntary
D)legally mandated

Question 36

Which of the following is NOT a trend in employee benefits?

A)Many companies are offering incentives for employees to live healthier lives.
B)Employers are now paying a greater percentage of health care costs.
C)Some companies are now reducing the contributions made to workers' 401(k)plans.
D)Employee benefits amount to approximately 30 percent of total compensation.

Question 37

JoAnna manages the finance department at her company,and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack.JoAnna knows that resentment is building,so after an initial write-up,she proceeds with a(n)_____ of the employee.

A)downsizing
B)voluntary turnover
C)outsourcing
D)involuntary turnover

Question 38

Which of the following tasks are NOT typically outsourced?

A)Accounting
B)Core business
C)Noncore business
D)Production

Question 39

Candace's company allows her to work four 10-hour days and then have three days off each week.This type of flexible work arrangement is known as

A)job sharing program
B)compressed workweek
C)telecommuter
D)flextime

Question 40

Alexander,an electrician for ABC Electricals,is paid $50 for each hour he works during the day.After 5 p.m.and on weekends,he is paid the overtime rate of one and one-half times the regular hourly rate.In this scenario,Alexander is paid a

A)wage.
B)bonus.
C)commission.
D)salary.

Question 41

Which of the following is NOT a key principle of management by objectives (MBO)?

A)Specific objectives for each individual
B)Performance evaluation and feedback
C)Autocratic decision making
D)Specific time period to accomplish goals

Question 42

Kyle's company contracted with a third-party external to provide technical and computer support.This is an example of

A)restructuring the whole organization.
B)downsizing.
C)employee empowerment.
D)outsourcing.

Question 43

According to Maslow,the desire to feel valued and recognized by others is a(n)_____ need.

A)safety
B)self-actualization
C)physiological
D)esteem

Question 44

The basic components of goal-setting theory include all of the following EXCEPT

A)goal difficulty.
B)performance feedback.
C)goal acceptance.
D)time management.

Question 45

Katherine announces to her staff that she intends to lower costs in their department by 5 percent.Which component of goal setting is indicated in this case?

A)Goal specificity
B)Time management
C)Goal acceptance
D)Performance review

Question 46

According to Maslow,an individual gives first priority to satisfy his or her _____ need.

A)esteem
B)self-actualization
C)physiological
D)safety

Question 47

Jessica is the captain of her college basketball team.Her long-term goal is to be selected for the All American Women's basketball team.Jessica is motivated by

A)esteem needs.
B)social needs.
C)self-actualization needs.
D)physiological needs.

Question 48

Sable is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff.The added tasks do not result in increased challenge or authority.Sable's efforts are called job

A)sharing.
B)enrichment.
C)management.
D)enlargement.

Question 49

Brionna,a sales representative,bought a cellular phone to use in case her car breaks down,while traveling between appointments.Which level of Maslow's need hierarchy is Brionna addressing?

A)Safety
B)Physiological
C)Self-actualization
D)Esteem

Question 50

Which of the following organizations is engaged in reshoring?

A)Finnacle Corp.hires a third-party from outside the United States to provide customer service function over the phone.
B)KGH Corp.eliminates marketing roles by combining the Sales and Marketing departments as one department.
C)GreenLime Company terminates three employees because of their poor performance.
D)Helix Company brings the technical support function which was contracted out back to the United States as an in-house function.

Question 51

A key premise of Maslow's hierarchy of needs theory is that

A)people's needs are based on their wants.
B)people's needs are arranged in a hierarchy of importance.
C)higher order needs have to be satisfied first.
D)satisfied needs are motivators and unsatisfied needs are not motivators.

Question 52

The goal of _____ is to increase employees' interest in their jobs and allow them to learn more about different jobs in the company.

A)job enlargement
B)job management
C)job rotation
D)job enrichment

Question 53

According to the process of motivation,a need produces motivation which leads to

A)goal-directed behavior
B)rewards
C)satisfaction
D)stress-directed behavior

Question 54

The desire to be accepted by family,friends,and co-workers is what Maslow called _____ needs.

A)physiological
B)esteem
C)social
D)self-actualization

Question 55

According to Herzberg,which of the following job factors is essential to job satisfaction although they cannot motivate employees?

A)Recognition
B)Advancement
C)Growth opportunities
D)Job security

Question 56

An example of a job factor that is important to job satisfaction though it does not contribute directly to motivation is

A)company policy.
B)opportunity for growth.
C)achievement.
D)job responsibility.

Question 57

What is TRUE regarding Vroom's expectancy theory?

A)It states that people's needs are arranged on a hierarchy of importance and the higher-order needs must be satisfied first before they move on to lower-order needs such as safety needs.
B)It states that employees compare their results with those of coworkers and decrease their efforts if they feel they are under-rewarded for similar work.
C)It describes the process by which people are motivated to accept challenging goals and receive feedback on their progress.
D)It describes the process people use to evaluate the likelihood that their efforts will yield the results they want,along with the degree to which they want those results.

Question 58

Rima feels there is no room for career growth in her current job and decides to resign.Since she is a valuable employee,the human resources manager would like to retain her.Which of the following is most likely to persuade her to stay?

A)Offering her a raise
B)Offering her training for a higher position
C)Allaying her job security fears
D)Transferring her to a company branch in another city

Question 59

_____ is concerned with an individual's perception of fair and equitable treatment.

A)Expectancy theory
B)Maslow's hierarchy of needs theory
C)Equity theory
D)Goal-setting theory

Question 60

In the context of Maslow's hierarchy of needs,who among the following is aiming at satisfying his or her employees' self-actualization needs?

A)Lillian provides her employees with salaries that match the average salary in the industry.
B)Ramona provides health insurance benefits for all her employees.
C)Yusuf provides his employees with opportunities to pursue management degrees.
D)Alex provides awards and vacation packages to her employees in recognition of their excellent work performance.

Question 61

Dabney,a management trainee,completed a leadership profile in which he was identified as having Theory Y assumptions about people.Therefore,Dabney would believe that

A)the typical employee dislikes work and tries to avoid it whenever possible,so management must coerce him or her to get the job done.
B)the average person has relatively little ambition and wants security above all.
C)the typical person actually likes work and will seek and accept greater responsibility.
D)the worker involvement is the key to increased productivity for the company and improved quality of work life for employees.

Question 62

The _____ is one of the most effective tools of the labor union.

A)strike
B)boycott
C)picket line
D)slowdown

Question 63

A complaint that management is violating a provision of a union contract often results in

A)the process of mediation.
B)a work slowdown.
C)the filing of a grievance.
D)a strike.

Question 64

Union workers at an auto parts plant go out on strike.In response,the management closes the plant.This tactic is known as a

A)lockout.
B)cooling-off period.
C)secondary boycott.
D)Strikebreaker.

Question 65

A _____ is an organized attempt to keep the public from purchasing the goods or services of a company.

A)strike
B)walkout
C)lockout
D)boycott

Question 66

Ramone is trying to resolve a labor dispute.He is impartial and meets with both sides,makes a number of recommendations,and suggests a compromise.Ramone is acting as a(n)_____ and _____ force a settlement.

A)mediator; cannot
B)mediator; can
C)arbitrator; cannot
D)arbitrator; can

Question 67

The arbitrator must be acceptable to

A)both the federal government and the union.
B)both the management and the union.
C)the union-only.
D)the management only.

Question 68

Union contracts typically cover a time period of

A)less than one year.
B)two to three years.
C)five years.
D)more than five years.

Question 69

Chichi is working on a labor dispute.He meets with both sides,listens to their proposals,and makes a decision on a new contract which is legally binding.Chichi is acting as a(n)

A)mediator
B)counsellor
C)social worker
D)arbitrator

Question 70

The Fair Labor Standards Act

A)established the federal minimum wage.
B)outlawed union shops.
C)outlawed secondary boycotts.
D)legalized collective bargaining in the Unites States.

Question 71

Which of the following was enacted to promote honesty and democracy in running unions' internal affairs?

A)The Taft-Hartley Act of 1947
B)The Landrum-Griffin Act of 1959
C)The Fair Labor Standards Act of 1938
D)The National Labor Relations Act of 1935

Question 72

A union that represents a single community in a specific area is an example of a(n)

A)local union.
B)international union.
C)national union.
D)free union.

Question 73

An expansion of job duties that empowers an employee to make decisions and learn new skills leading toward career growth is known as

A)job enlargement.
B)job rotation.
C)job enrichment.
D)job management.

Question 74

Collective bargaining encompasses all of the following issues EXCEPT

A)employee wages.
B)Hours.
C)working conditions.
D)investor relations.

Question 75

Which of the following is a higher-order need according to Maslow's hierarchy of needs?

A)Acceptance by friends
B)Physical protection
C)Economic protection
D)Shelter

Question 76

Who is most likely to be Theory X manager?

A)Hilary believes that monetary rewards are the only valid motivators.
B)Adrian allows her employees to make most of their own decisions.
C)Ursula believes that job enrichment and empowerment will motivate employees to work better.
D)Fiona aims at satisfying her employees' higher order needs.

Question 77

The National Labor Relations Act of 1935 (Wagner Act)required employers to

A)limit the amount of hours worked per week
B)negotiate with elected representatives of their employees
C)establish open shops where unions are free to organize
D)hold regularly scheduled elections of union officers by secret ballot

Question 78

Perseus,manager of a purchasing department,keeps a close watch on his employees to make sure they don't extend their work breaks beyond the 15-minute time allotment.Perseus would be described as a _____ manager.

A)Theory B
B)Theory Y
C)Theory X
D)Theory Z

Question 79

Daffodil,a supervisor of data entry clerks,includes her subordinates in decision making whenever possible.She believes that most people can think of creative ways to solve work-related problems.Daffodil's assumption about worker behavior is based on

A)Theory Y
B)management by objectives (MBO)
C)Theory X
D)Maslow's hierarchy of needs

Question 80

Mica is a supervisor and she works hard to involve her employees in all aspects of the operation believing that employee involvement is a key to improving productivity.Mica is a _____ manager.

A)Theory Y
B)Theory X
C)Theory C
D)Theory Z