Deck 39: On Course at Work: Emotional Intelligence at Work

Question 1

Imagine that you are the leader of a team at work.One member of the team is always late,never meets deadlines,and angers her teammates.You feel your temper rising with this person's poor work habits.Which of the following choices demonstrates the most professional behavior?

A) In the next team meeting,confront the offending team member with the evidence of her poor teamwork.
B) While you are still motivated by your anger,send an e-mail about this coworker's lack of motivation to your boss.
C) When calm,meet with the offending team member alone,share your feelings about her behaviors,and make a request for a change in behavior that will help the team function more effectively.
D) Stop sending her notices of when and where your team is meeting.

Answer 1

C

Question 2

Embarrassing a coworker by pointing out his or her poor performance to others shows a lack of the emotional intelligence component called emotional self-awareness.

Answer 2

False

Question 3

In fields such as engineering,medicine,computer science,or the law,emotional intelligence has little importance in getting and keeping the job.

Answer 3

False

Question 4

Responding impulsively to the actions of bosses or coworkers shows a lack of the emotional intelligence component called emotional self-management.

Question 5

To be an outstanding leader,one must be able to spot and resolve conflicts that happen in the workplace.In emotional intelligence terms,this skill is called ____.

A) emotional self-awareness
B) emotional self-management
C) social awareness
D) relationship management