Exam 39: On Course at Work: Emotional Intelligence at Work

Embarrassing a coworker by pointing out his or her poor performance to others shows a lack of the emotional intelligence component called emotional self-awareness.

In fields such as engineering,medicine,computer science,or the law,emotional intelligence has little importance in getting and keeping the job.

Imagine that you are the leader of a team at work.One member of the team is always late,never meets deadlines,and angers her teammates.You feel your temper rising with this person's poor work habits.Which of the following choices demonstrates the most professional behavior?

To be an outstanding leader,one must be able to spot and resolve conflicts that happen in the workplace.In emotional intelligence terms,this skill is called ____.

Responding impulsively to the actions of bosses or coworkers shows a lack of the emotional intelligence component called emotional self-management.