Deck 16: Team Negotiation

Question 1

In the communication process, which party initiates feedback?

A) The sender.
B) The receiver.
C) The observer.
D) No-one.

Answer 1

A

Question 2

In the communication process, the step that should follow after the receiver decodes the message is:

A) Sending the next message. B Walking away.
C) Providing feedback.
D) Sending the message again through another channel.

Answer 2

C

Question 3

Failure of the filtering process often results in:

A) Better options.
B) Anger and conflict.
C) Termination of negotiation.
D) None of the above.

Answer 3

B&C

Question 4

In communication theory, the one who originates the message is:

A) The source.
B) The encoder.
C) The channel.
D) The decoder.

Question 5

The most important rule to follow in order to facilitate communication is to:

A) Talk loudly.
B) Talk often.
C) Interrupt as soon as you think you don't understand.
D) Listen quietly.

Question 6

In the communication process, the step that follows immediately after sending a message is:

A) Repeating it.
B) Changing it.
C) Decoding it.
D) None of the above.

Question 7

Two basic rules for effective filtering are:

A) Know yourself.
B) Speak in the other's language.
C) Project yourself onto the other.
D) Presume that the other sees what you see.

Question 8

The four general parts of the communication process include all of the following except:

A) Listening.
B) Speaking.
C) Complaining.
D) Watching.

Question 9

Filtering is:

A) Cleaning the channel.
B) Phrasing things in politically correct terms.
C) Speaking and relating to the personalities involved.
D) None of the above.

Question 10

Which of the following statements are NOT true in negotiation communication?

A) It is okay to answer a question with a question.
B) It is okay to test the other's veracity.
C) It is a good idea to use conditional statements.
D) It is not a good idea to be silent.