Question 1

The most important rule to follow in order to facilitate communication is to:

Accepted Answer

A)  Talk loudly. 
B)  Talk often. 
C)  Interrupt as soon as you think you don't understand. 
D)  Listen quietly. 
A)  Talk loudly. 
B)  Talk often. 
C)  Interrupt as soon as you think you don't understand. 
D)  Listen quietly. D

Question 2

In the communication process, which party initiates feedback?

Accepted Answer

A)  The sender. 
B)  The receiver. 
C)  The observer. 
D)  No-one. 
A)  The sender. 
B)  The receiver. 
C)  The observer. 
D)  No-one. A

Question 3

Failure of the filtering process often results in:

Accepted Answer

A)  Better options. 
B)  Anger and conflict. 
C)  Termination of negotiation. 
D)  None of the above. 
A)  Better options. 
B)  Anger and conflict. 
C)  Termination of negotiation. 
D)  None of the above. B,C

Question 4

In communication theory, the one who originates the message is:

Accepted Answer

A)  The source. 
B)  The encoder. 
C)  The channel. 
D)  The decoder. 
A)  The source. 
B)  The encoder. 
C)  The channel. 
D)  The decoder.

Question 5

Two basic rules for effective filtering are:

Accepted Answer

A)  Know yourself. 
B)  Speak in the other's language. 
C)  Project yourself onto the other. 
D)  Presume that the other sees what you see. 
A)  Know yourself. 
B)  Speak in the other's language. 
C)  Project yourself onto the other. 
D)  Presume that the other sees what you see.

Question 6

In the communication process, the step that follows immediately after sending a message is:

Accepted Answer

A)  Repeating it. 
B)  Changing it. 
C)  Decoding it. 
D)  None of the above. 
A)  Repeating it. 
B)  Changing it. 
C)  Decoding it. 
D)  None of the above.

Question 7

Filtering is:

Accepted Answer

A)  Cleaning the channel. 
B)  Phrasing things in politically correct terms. 
C)  Speaking and relating to the personalities involved. 
D)  None of the above. 
A)  Cleaning the channel. 
B)  Phrasing things in politically correct terms. 
C)  Speaking and relating to the personalities involved. 
D)  None of the above.

Question 8

In the communication process, the step that should follow after the receiver decodes the message is:

Accepted Answer

A)  Sending the next message. 
B)  Walking away. 
C)  Providing feedback. 
D)  Sending the message again through another channel. 
A)  Sending the next message. 
B)  Walking away. 
C)  Providing feedback. 
D)  Sending the message again through another channel.

Question 9

Which of the following statements are NOT true in negotiation communication?

Accepted Answer

A)  It is okay to answer a question with a question. 
B)  It is okay to test the other's veracity. 
C)  It is a good idea to use conditional statements. 
D)  It is not a good idea to be silent. 
A)  It is okay to answer a question with a question. 
B)  It is okay to test the other's veracity. 
C)  It is a good idea to use conditional statements. 
D)  It is not a good idea to be silent.

Question 10

The four general parts of the communication process include all of the following except:

Accepted Answer

A)  Listening. 
B)  Speaking. 
C)  Complaining. 
D)  Watching. 
A)  Listening. 
B)  Speaking. 
C)  Complaining. 
D)  Watching.

The most important rule to follow in order to facilitate communication is to:

In the communication process, which party initiates feedback?

Failure of the filtering process often results in:

In communication theory, the one who originates the message is:

Two basic rules for effective filtering are:

In the communication process, the step that follows immediately after sending a message is:

Filtering is:

In the communication process, the step that should follow after the receiver decodes the message is:

Which of the following statements are NOT true in negotiation communication?

The four general parts of the communication process include all of the following except:

Defining Negotiation and Its Components

Personality

Conflict

Negotiation Style

Key Negotiating Temperaments

Communicating in Negotiation

A Note on Cultural and Gender Differences

Interests and Goals in Negotiation

Understanding the Importance of Perception in Negotiation

Effects of Power in Negotiation

Asserting Yourself

Principles of Persuasion

Rules of Negotiation Common Mistakes

The Negotiation Process and Preparation

Alternative Styles, Strategies, Techniques of Negotiation

Negotiation in Leadership and Public Relations

Third-Party Intervention

Using Your Personal Negotiating Power

Post-Negotiation Evaluation

Filters

Exam 16: Team Negotiation

The most important rule to follow in order to facilitate communication is to:

In the communication process, which party initiates feedback?

Failure of the filtering process often results in:

In communication theory, the one who originates the message is:

Two basic rules for effective filtering are:

In the communication process, the step that follows immediately after sending a message is:

Filtering is:

In the communication process, the step that should follow after the receiver decodes the message is:

Which of the following statements are NOT true in negotiation communication?

The four general parts of the communication process include all of the following except:

Defining Negotiation and Its Components

Personality

Conflict

Negotiation Style

Key Negotiating Temperaments

Communicating in Negotiation

A Note on Cultural and Gender Differences

Interests and Goals in Negotiation

Understanding the Importance of Perception in Negotiation

Effects of Power in Negotiation

Asserting Yourself

Principles of Persuasion

Rules of Negotiation Common Mistakes

The Negotiation Process and Preparation

Alternative Styles, Strategies, Techniques of Negotiation

Negotiation in Leadership and Public Relations

Third-Party Intervention

Using Your Personal Negotiating Power

Post-Negotiation Evaluation

Filters