Deck 9: Understanding the Importance of Perception in Negotiation

Question 1

Which statement below best describes the most important attributes necessary for effective intervention?

A) Audacity and extroversion.
B) Charisma and conscientiousness.
C) Independence and top-notch communication skills.
D) Legal knowledge and sociability.

Answer 1

C

Question 2

Conciliation may correctly be viewed as:

A) The least intrusive of third-party intervention processes.
B) A process to foster goodwill.
C) One aspect of alternative dispute resolution.
D) All of the above.

Answer 2

D

Question 3

It is most typical for a conciliator's first step to be:

A) A joint meeting with all parties.
B) Separate meetings with each of the parties.
C) To warn the parties that they may need to resort to litigation.
D) None of the above.

Answer 3

B

Question 4

Labor-management negotiation is a special arm of alternative dispute resolution; because,

A) It requires special licensing.
B) It is governed by federal and state laws.
C) Certain subjects must be negotiated and certain tactics are prohibited.
D) It is triggered only after a labor strike.

Question 5

The conciliator's primary role is:

A) To re-establish communication among the parties.
B) To find a mutually satisfying resolution.
C) To identify the substance of the conflict.
D) To take control of the negotiation.

Question 6

Mediation may correctly be viewed as:

A) The same thing as conciliation but by a stronger personality.
B) The addition of a neutral participant in the negotiation.
C) Giving up control of the result to a third party.
D) None of the above.

Question 7

The mediator's primary role is:

A) Assist the parties to find common ground.
B) To make a decision for the parties.
C) To take control of the negotiation.
D) To meet separately with each party and evaluate the other party's offer.

Question 8

Which of the following statements are false?

A) Third-party intervention is a risky thing to try.
B) Conciliation and mediation are no-lose options.
C) People from individualist cultures may be less inclined to seek third-party intervention.
D) Litigation is a win/lose option.

Question 9

Which of the following statements are true?

A) Arbitration is a win/lose process.
B) Arbitration is required by many court systems.
C) An arbitrator serves as both mediator and arbiter.
D) All of the above.

Question 10

Arbitration may be defined as:

A) A process through which the parties give up control of the resolution.
B) A trial run at a resolution prior to litigation.
C) A process of decision and final resolution.
D) An intense mediation.