Question 1

Mediation may correctly be viewed as:

Accepted Answer

A)  The same thing as conciliation but by a stronger personality. 
B)  The addition of a neutral participant in the negotiation. 
C)  Giving up control of the result to a third party. 
D)  None of the above. 
A)  The same thing as conciliation but by a stronger personality. 
B)  The addition of a neutral participant in the negotiation. 
C)  Giving up control of the result to a third party. 
D)  None of the above. B

Question 2

It is most typical for a conciliator's first step to be:

Accepted Answer

A)  A joint meeting with all parties. 
B)  Separate meetings with each of the parties. 
C)  To warn the parties that they may need to resort to litigation. 
D)  None of the above. 
A)  A joint meeting with all parties. 
B)  Separate meetings with each of the parties. 
C)  To warn the parties that they may need to resort to litigation. 
D)  None of the above. B

Question 3

Which statement below best describes the most important attributes necessary for effective intervention?

Accepted Answer

A)  Audacity and extroversion. 
B)  Charisma and conscientiousness. 
C)  Independence and top-notch communication skills. 
D)  Legal knowledge and sociability. 
A)  Audacity and extroversion. 
B)  Charisma and conscientiousness. 
C)  Independence and top-notch communication skills. 
D)  Legal knowledge and sociability. C

Question 4

Conciliation may correctly be viewed as:

Accepted Answer

A)  The least intrusive of third-party intervention processes. 
B)  A process to foster goodwill. 
C)  One aspect of alternative dispute resolution. 
D)  All of the above. 
A)  The least intrusive of third-party intervention processes. 
B)  A process to foster goodwill. 
C)  One aspect of alternative dispute resolution. 
D)  All of the above.

Question 5

Which of the following statements are true?

Accepted Answer

A)  Arbitration is a win/lose process. 
B)  Arbitration is required by many court systems. 
C)  An arbitrator serves as both mediator and arbiter. 
D)  All of the above. 
A)  Arbitration is a win/lose process. 
B)  Arbitration is required by many court systems. 
C)  An arbitrator serves as both mediator and arbiter. 
D)  All of the above.

Question 6

The mediator's primary role is:

Accepted Answer

A)  Assist the parties to find common ground. 
B)  To make a decision for the parties. 
C)  To take control of the negotiation. 
D)  To meet separately with each party and evaluate the other party's offer. 
A)  Assist the parties to find common ground. 
B)  To make a decision for the parties. 
C)  To take control of the negotiation. 
D)  To meet separately with each party and evaluate the other party's offer.

Question 7

The conciliator's primary role is:

Accepted Answer

A)  To re-establish communication among the parties. 
B)  To find a mutually satisfying resolution. 
C)  To identify the substance of the conflict. 
D)  To take control of the negotiation. 
A)  To re-establish communication among the parties. 
B)  To find a mutually satisfying resolution. 
C)  To identify the substance of the conflict. 
D)  To take control of the negotiation.

Question 8

Which of the following statements are false?

Accepted Answer

A)  Third-party intervention is a risky thing to try. 
B)  Conciliation and mediation are no-lose options. 
C)  People from individualist cultures may be less inclined to seek third-party intervention. 
D)  Litigation is a win/lose option. 
A)  Third-party intervention is a risky thing to try. 
B)  Conciliation and mediation are no-lose options. 
C)  People from individualist cultures may be less inclined to seek third-party intervention. 
D)  Litigation is a win/lose option.

Question 9

Arbitration may be defined as:

Accepted Answer

A)  A process through which the parties give up control of the resolution. 
B)  A trial run at a resolution prior to litigation. 
C)  A process of decision and final resolution. 
D)  An intense mediation. 
A)  A process through which the parties give up control of the resolution. 
B)  A trial run at a resolution prior to litigation. 
C)  A process of decision and final resolution. 
D)  An intense mediation.

Question 10

Labor-management negotiation is a special arm of alternative dispute resolution; because,

Accepted Answer

A)  It requires special licensing. 
B)  It is governed by federal and state laws. 
C)  Certain subjects must be negotiated and certain tactics are prohibited. 
D)  It is triggered only after a labor strike. 
A)  It requires special licensing. 
B)  It is governed by federal and state laws. 
C)  Certain subjects must be negotiated and certain tactics are prohibited. 
D)  It is triggered only after a labor strike.

Mediation may correctly be viewed as:

It is most typical for a conciliator's first step to be:

Which statement below best describes the most important attributes necessary for effective intervention?

Conciliation may correctly be viewed as:

Which of the following statements are true?

The mediator's primary role is:

The conciliator's primary role is:

Which of the following statements are false?

Arbitration may be defined as:

Labor-management negotiation is a special arm of alternative dispute resolution; because,

Defining Negotiation and Its Components

Personality

Conflict

Negotiation Style

Key Negotiating Temperaments

Communicating in Negotiation

A Note on Cultural and Gender Differences

Interests and Goals in Negotiation

Effects of Power in Negotiation

Asserting Yourself

Principles of Persuasion

Rules of Negotiation Common Mistakes

The Negotiation Process and Preparation

Alternative Styles, Strategies, Techniques of Negotiation

Team Negotiation

Negotiation in Leadership and Public Relations

Third-Party Intervention

Using Your Personal Negotiating Power

Post-Negotiation Evaluation

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Exam 9: Understanding the Importance of Perception in Negotiation

Mediation may correctly be viewed as:

It is most typical for a conciliator's first step to be:

Which statement below best describes the most important attributes necessary for effective intervention?

Conciliation may correctly be viewed as:

Which of the following statements are true?

The mediator's primary role is:

The conciliator's primary role is:

Which of the following statements are false?

Arbitration may be defined as:

Labor-management negotiation is a special arm of alternative dispute resolution; because,

Defining Negotiation and Its Components

Personality

Conflict

Negotiation Style

Key Negotiating Temperaments

Communicating in Negotiation

A Note on Cultural and Gender Differences

Interests and Goals in Negotiation

Effects of Power in Negotiation

Asserting Yourself

Principles of Persuasion

Rules of Negotiation Common Mistakes

The Negotiation Process and Preparation

Alternative Styles, Strategies, Techniques of Negotiation

Team Negotiation

Negotiation in Leadership and Public Relations

Third-Party Intervention

Using Your Personal Negotiating Power

Post-Negotiation Evaluation

Filters