Deck 3: Conflict

Question 1

In order to obtain what one wants in negotiation, one must:

A) Be passive.
B) Be aggressive.
C) Avoid interpersonal conflict.
D) Be assertive.

Answer 1

D

Question 2

When you notice yourself about to go into a rage, you should:

A) Make sure everyone knows what you are angry about.
B) Congratulate yourself for recognizing you emotions.
C) Count to ten and try to analyze the root of the anger.
D) Do nothing. It is too late.

Answer 2

B&C

Question 3

Making indirect comments intended to signal dislike, disapproval, or disrespect is what type of behavior?

A) Hostile aggressive.
B) Avoidant.
C) Passive-Aggressive.
D) Stupid.

Answer 3

C

Question 4

Effective anger management tools include all of the following except:

A) Recognize your anger.
B) Admit your anger.
C) Postpone your anger.
D) Immediate say what comes to your mind.

Question 5

The physiological effects of anger include which of the following?

A) Increased blood pressure.
B) Enlarged eye pupils.
C) Reduced cognitive capacity.
D) All of the above.

Question 6

Thinking creatively may help one to eliminate or manage anger; because,

A) It may cause recognition that the anger was illogical.
B) It may redirect thoughts away from the cause of the anger.
C) It may cause recognition that the matter is unimportant.
D) None of the above.

Question 7

In a competitive negotiation such as purchasing a car, it is most appropriate to:

A) Be aggressive.
B) Be passive-aggressive.
C) Be assertive.
D) Be competitive.

Question 8

When avoiding a confrontation or negotiation, it is:

A) Not possible to be assertive.
B) Possible to be assertive.
C) Necessary to be passive.
D) None of the above.

Question 9

If it can be said that there is one common source of passive, passive-aggressive, and hostile-aggressive behavior, that source is:

A) Confidence
B) Arrogance.
C) Impatience.
D) Fear.

Question 10

If you find that you are angry about something you cannot change, the most productive action is to:

A) Release the anger and forgive.
B) Find a way to do something to the other person that they cannot change.
C) Tell everyone how angry you are.
D) None of the above.