Deck 8: Training Human Resources

Question 1

Compared with the traditional HR job of training director,a Chief Learning Officer

A) is a line manager reporting directly to the CEO rather than being in a staff or advisory role.
B) focuses more on academic learning and cooperative programs with universities.
C) is more likely to have a successful track record of running a business unit.
D) concentrates on coordinating external training vendors and sources.

Answer 1

C

Question 2

In order to comply with OSHA regulations,Henry is scheduling a program on handling hazardous materials for production employees at the chemical plant.This type of program is classified as ____ training.

A) job/technical
B) required and regular
C) developmental
D) problem-solving

Answer 2

B

Question 3

The textbook's example of management training at Graybar Electric discussed a training technique where a team of trainees listened to a presentation by an international advertising agency CEO about the creation of customer loyalty.The trainee team then drafted an article for the Graybar newsletter on how to strengthen Graybar's brand with its customers.This is an example of

A) how poorly planned training results in time-wasting exercises.
B) using real business problems for training practice.
C) using performance consultants such as the ad agency CEO.
D) the use of reinforcement and immediate confirmation.

Answer 3

B

Question 4

Training must comply with employment laws and regulations.A primary discrimination concern centers on

A) methods by which mentors are selected and allocated.
B) whether the trainers are representative, as a group, of the diversity of the workforce.
C) the amount of expenditures on training of minority and disabled employees versus training of majority and able-bodied employees.
D) criteria used to select individuals for inclusion in training programs.

Question 5

Development is distinguished from training,in that

A) development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs.
B) EEO laws and regulations apply primarily to training not development.
C) training is usually provided internally whereas development takes place in external learning environments.
D) development provides people with specific, identifiable knowledge and skills for use on their present jobs.

Question 6

There are 16 training programs which Brian,the director of training,wishes to implement during the coming year.But,due to the effects of the recession on the company,Brian's training budget has been reduced by 30 percent.Brian realizes he will not be able to conduct all these training efforts and he must prioritize them in order to reduce the number.Brian should prioritize these training programs based on

A) the quantifiability of program criteria.
B) the number of requests he has had from employees and managers for certain types of training.
C) the cost per trainee of the programs.
D) organizational strategic objectives.

Question 7

A fitness center is planning to invest in specialized pieces of exercise equipment.This equipment is highly effective,but the club members could be injured if the equipment is used incorrectly.So,the fitness center is sending its exercise instructors to a certified training program to learn how to use these machines correctly.This would be classified as

A) required and regular training.
B) job/technical training.
C) problem-solving training.
D) developmental training.

Question 8

The New Heights Public School system has purchased an HR management software system from a major software vendor,EduMation.As part of the sale,EduMation has included training for the school system's HR staff.The vendor is doing this to help retain New Heights as a customer,making future sales to New Heights more likely,and to

A) eliminate New Heights as a competitor for training other schools in use of this software.
B) allow New Heights staff to become certified trainers for EduMation's software, thus giving the school a new source of revenue.
C) to ensure that critical skills are not transferred to the school system's HR staff, but kept exclusively with EduMation.
D) turn training into a revenue source for EduMation.

Question 9

Giles,a sales representative for a pipeline components manufacturer in the U.S.,will be spending a month traveling in Eastern and Western Europe to develop potential buyers for his company's product.Which of the following statements is TRUE?

A) Since Giles will not be living overseas, and the business language of Europe is English, there would not be a positive cost-benefit result in Giles receiving cross-cultural training.
B) The most beneficial pre-assignment training Giles could receive would be in legal practices in Eastern and Western Europe since he will be having to negotiate contracts with foreign firms.
C) The firm will benefit if Giles is trained in customs and business practices in the countries he will visit, making misunderstanding and lost sales less likely.
D) It would be more important for Giles to receive language training, probably in German, before his trip overseas than training in customs and business practices.

Question 10

Lyle has been hired as the first director of training at SISI,Inc.Lyle has been spending his first few weeks meeting with operating managers and learning the business at SISI.Lyle has told the managers he wants to partner with them to help solve their problems.Lyle

A) probably believes that training can solve most organizational problems.
B) is displaying a strategic training mindset.
C) is taking a tactical approach to training.
D) is focusing on knowledge management.

Question 11

Organizations in many industries must create value by using the organization's intellectual capital.This is called __________ management..

A) intellectual
B) knowledge
C) intelligence
D) creativity

Question 12

In order to remain competitive,organizations must continually train current employees because of

A) the poor public education system in the U.S.
B) rapid technological innovation.
C) competition from businesses in low labor cost countries.
D) high voluntary turnover rates of U.S. employees.

Question 13

Amanda has just completed her MBA for which her company paid all tuition and book expenses.Amanda signed a training contract with her employer that runs for four years.A headhunter has contacted Amanda with an offer of a position that would be a significant promotion.Which of the following statements is TRUE?

A) Amanda cannot legally leave to go to another firm for four years because of this contract.
B) The headhunter is legally responsible for buying out Amanda's contract with her original employer.
C) Amanda could ask the offering company for a signing bonus that would cover her financial obligation to her employer for her MBA expenses.
D) If Amanda took the job offer from the other company, Worldwide Food Services could sue the new employer for the cost of Amanda's educational expenses under the non-piracy law.

Question 14

____ provides employees with specific,identifiable knowledge and skills for use in their present jobs.

A) Executive education
B) Organizational learning
C) Employee development
D) Training

Question 15

Which of the following statements is TRUE?

A) It is illegal to require hourly employees to take work-related training during non-work hours.
B) If hourly employees are required to take work-related training during their free time, they must be compensated for the time spent in training.
C) If an hourly employees takes a college course that applies directly to his/her current job and will increase his/her performance, the employer is required to pay the employee's tuition.
D) An employer is not required to pay hourly employees for training they can take at home, only for training which takes place at a work location or training facility.

Question 16

Ben,a new manager,is being sent to a series of seminars to bring his communication,meeting management,and team-building skills to the higher level needed for his new duties.Ben is being trained in ____ skills.

A) emotional
B) soft
C) tangible
D) concrete

Question 17

Gloria is an HR professional who takes the performance consulting approach to training.Gloria is meeting with Beatrice,a manager who is has a poor-performing subordinate.Gloria is most likely to work with Beatrice and Beatrice's subordinate to

A) identify the tasks in which the subordinate's performance is low and send the subordinate for training in that task.
B) investigate whether the root cause of the subordinate's poor performance is the subordinate or whether some aspect of the workplace of Beatrice herself is responsible.
C) determine whether the tasks being performed poorly are important to the organization's strategic goal.
D) give the subordinate a number of skill and psychological tests to assess the subordinate's level of competence.

Question 18

Which of the following statements is TRUE?

A) Globally, there is a decline in the supply of specialized skilled and technical workers signaling a worldwide crisis in education.
B) The U.S.'s leadership position in innovation is threatened by the decline in specialized and skilled workers in the U.S.
C) Despite its shortcomings, the U.S. educational system is generating an increasing supply of specialized skilled and technical workers.
D) In a global economy, one country's supply of specialized skilled and technical workers is irrelevant to that nation's success because labor is outsourced on a global scale.

Question 19

The performance consulting approach to training

A) is a process in which a trainer and the organization work together to decide how to improve organizational and individual results.
B) focuses exclusively on improving job performance by employees through training programs.
C) uses outside vendors to design and implement training programs.
D) assumes that human factors are the major reasons for gaps between desired and actual employee performance.

Question 20

A growing number of companies have recognized that training and HR development are

A) most effective and efficient when targeted at short-term, measurable outcomes.
B) primarily associated with orienting new employees to the organization and their jobs.
C) integral to competitive business success.
D) generate high ROI when used tactically.

Question 21

The loan review department at a major regional bank has an exceptionally high turnover of both administrative assistants and analysts.Several analysts have quit within six months of taking the job.A/an ____ analysis would reveal if there were a need for training in this department that would reduce this level of turnover.

A) job/task
B) organizational
C) individual
D) productivity

Question 22

EarthShapers,Inc.,a U.S.manufacturer of heavy construction equipment,maintains large sales and support operations overseas.When sending new employees to its operations in Japan,the employees take courses in Japanese history and culture so that the Americans can adjust more easily to living in Japan.This training would apply to the ____ component of international competence training.

A) cognitive
B) conceptual
C) emotional
D) behavioral

Question 23

Abner is the director of training for a web-based company that is a clearing house for vacation rentals.The company is growing rapidly and hiring large numbers of employees.Abner has recently redesigned the new employee orientation program.In order to determine how the effectiveness of the orientation program,Abner should measure all the following EXCEPT

A) turnover of employees with less than six months tenure.
B) cost per employee of the orientation program.
C) promotion rate of employees in the first two years of employment.
D) performance levels of new hires.

Question 24

Every new hire for every job at a design firm specializing in construction of residences for seniors and individuals with disabilities is required to spend one week at work entirely in a wheelchair.This training is most likely to be directed toward

A) developing skills in the use of wheelchairs.
B) emphasizing to employees their good fortune in being able-bodied resulting in an increase in employee morale.
C) meeting Americans with Disabilities training requirements since this firm designs federally-funded facilities for disabled veterans.
D) creating a sensitivity in employees to the mobility challenges of the firm's clients.

Question 25

Alex wishes to increase the behavioral competence of the company's expatriates,most of whom are sent to Nigeria and Kenya.He should investigate ____ for expatriates.

A) sensitivity training
B) courses on the history of the African cultures
C) communication training, especially in non-verbal cues,
D) social skills training focusing on Nigerian and Kenyan cultures.

Question 26

Luis,the director of training for Helotes International,wishes to increase employee support for new training programs.The best way to build this support is for Luis to

A) write a monthly training newsletter that describes the training opportunities provided by Helotes.
B) work with supervisors and managers to design a development-focused performance appraisal for subordinates.
C) distribute a web-based survey of employees asking them to describe their training needs.
D) send lower-level employees who might have management potential to an assessment center.

Question 27

The organization's retention of knowledge within itself is threatened by retirees taking all of their skills and knowledge with them when they leave.All of the following are potential solutions to that problem EXCEPT

A) having potential retirees record "how to" videos.
B) keeping former employees on call for a period after they leave.
C) requiring critical employees to train and mentor others.
D) restructuring the work in the organization so that no single employee has unique knowledge.

Question 28

The primary considerations when designing training include all of the following EXCEPT

A) cost efficacy.
B) learner readiness.
C) learning styles.
D) transfer of training.

Question 29

The director of training at the headquarters of a large insurance company is considering various methods of gathering information on the training needs of specific individuals in the organization.Which of the following is NOT a source of information the director would consider?

A) departmental budget over-runs
B) assessment center exercises
C) records of critical incidents
D) skill tests

Question 30

NewPhase Modular Homes is located in a large,depressed urban area,partly because of the historically low labor cost there.It needs skilled workers who can do carpentry,wiring,plumbing and other construction work.But,in the last 10 years,it has become harder and harder to find applicants who have basic literacy and math skills,much less people who are already skilled electricians and plumbers.NewPhase does not want to relocate its plant to another city with a more skilled labor force,so its realistic options INCLUDE all the following EXCEPT

A) work with local elementary and high schools to help better educate potential employees.
B) offer remedial training to current employees in lower-skilled jobs so that they can be moved into open positions in the more highly-skilled areas.
C) weed out deficient applicants and fill open jobs by recruiting in other states with a more highly-educated population by offering above-market wages.
D) hire deficient applicants and set up training programs for them.

Question 31

Coretta,the director of training for a regional bank,is frustrated with Allen,one of the new teller trainees.Allen is progressing too slowly to be able to complete the two-week course successfully.The trainer has come to Coretta and complained that Allen is "just not trainable." Coretta is considering whether Allen is really ready to learn or in the trainer's words "trainable." Coretta examines all of the following possibilities EXCEPT

A) whether Allen needs to be held accountable for learning.
B) whether Allen has the self-confidence that he can successfully learn the tasks.
C) whether Allen is really interested in learning how to do the teller tasks.
D) whether Allen has the cognitive ability to understand the teller tasks.

Question 32

The planned introduction of new employees to their jobs,coworkers,and the organization is a definition of

A) orientation.
B) organizational entry.
C) socialization.
D) indoctrination.

Question 33

In the ____ phase of the training process,organizational and employee performance issues are considered to determine if training can help.

A) needs assessment
B) implementation
C) evaluation
D) design

Question 34

Susan,the new director of training,has noticed that the orientation program for new employees is quite abbreviated.Basically,the employees are directed to the organization handbook on the organization's Web site and told to read it.Susan wants to design and implement a more thorough and well-designed orientation program,because the company hires about 100 new employees per year at all levels.In listing her arguments in favor of spending money on this new program,Susan lists all of the following positive points EXCEPT

A) effective orientation will establish a favorable employee impression of the organization.
B) effective orientation will reduce the number of discrimination lawsuits by employees.
C) effective orientation will ensure employee performance and productivity begin more quickly.
D) effective orientation will improve employee retention rates.

Question 35

All of the following are questions that should be answered before training begins EXCEPT

A) Is there a need for training?
B) Will the employees need to be paid more?
C) Who will do the training?
D) How will the knowledge be transferred to the job?

Question 36

The most elementary way in which people learn is ____,or copying someone else's behavior.

A) behavior modification
B) behavior modeling
C) cognitive practice
D) positive reinforcement

Question 37

Free Skywater,Inc.,is a small installer of rainwater harvesting systems in an Arizona city with about 20 employees.It outsources most of its HR administrative tasks and does not have an HR manager.When new employees are hired,it is most likely that they are oriented by

A) no one. The new employee is responsible for his/her own orientation.
B) the business owner.
C) the new employee's supervisor or manager.
D) the new employee's coworkers.

Question 38

The "emotional" component of international competence is the person's

A) level of sensitivity to cultural issues.
B) ability to connect with foreigners on an emotional level.
C) ability to handle the emotional stress of an overseas assignment.
D) ability to take on the emotional characteristics of the culture to which he/she is assigned.

Question 39

If a person has internalized the training,he/she

A) will be able to transfer the training to the job if he/she receives consistent reinforcement from his/her supervisor.
B) has only absorbed the training in a superficial way.
C) has truly learned and is able to use the training.
D) has integrated the training into his/her basic personality.

Question 40

Attitude survey data are used in ____ analysis of training needs.

A) individual
B) organizational
C) group
D) job/task

Question 41

All of the following are principles for designing training for adults EXCEPT

A) showing how they will be rewarded for learning the new skill.
B) closely monitoring their progress.
C) centering the training around problems.
D) clarifying why the training is needed.

Question 42

The most common method for delivering training in the workplace is

A) on-the-job training.
B) cross-training.
C) web-based training.
D) outside training.

Question 43

At Plantsman's Eden nursery,new greenhouse workers are trained in proper techniques for transplanting rooted cuttings.As part of the training,the workers are given 10 seedlings of different kinds of plants to transplant.These efforts will be checked by the trainer.This is an example of

A) active practice.
B) behavior modeling.
C) on-the-job training.
D) cooperative training.

Question 44

Every Thursday afternoon a group of oil refinery supervisors meets for a class called "Spanish on the Job" so that they can more easily communicate with their subordinates and contractors whose primary language is Spanish.This would be called _________ practice.

A) spaced
B) massed
C) cognitive
D) repetitive

Question 45

Which of the following statements about transfer of training is TRUE?

A) On the whole and in most circumstances, training results in learning and has a long-term effect on employee behavior.
B) If employees make the initial transfer of their new skills to the workplace, they will retain these skills for the long term.
C) Training typically has a relatively low level of transfer to the workplace.
D) The main influence on whether training transfers to the workplace is the age of the trainee. Older learners are less likely to change existing behavior patterns than younger learners.

Question 46

Dr.Smith,a small-animal veterinarian,has hired Carlos as an assistant.On Carlos' first day,Dr.Smith shows Carlos the technique for holding a cat during vaccinations.First,Dr.Smith describes the technique.Then he shows Carlos the technique.Then he asks Carlos to hold the cat and corrects Carlos' mistakes.This is an example of

A) cross-training.
B) cooperative training.
C) apprenticeship.
D) on-the-job training.

Question 47

Geraldine has recently been transferred to a different department.She ran into a problem with how to handle a particular transaction.Since Geraldine's supervisor was in a meeting,she Geraldine walked down the office hallway knocking on doors until she found someone who could walk her through the process.This is an example of

A) informal training.
B) a failure of coaching on the supervisor's part.
C) cooperative training.
D) job shadowing.

Question 48

The two major advantages for the employer of cross-training employees is employee development and

A) the increase in employee motivation.
B) increased employee productivity without pay raises or bonuses.
C) better union relations.
D) flexibility in worker assignments.

Question 49

Unions view cross-training unfavorably because it

A) threatens job jurisdiction.
B) adds supervisory roles to hourly employees' duties.
C) reduces effective wages per hour.
D) increases worker productivity, and thus threatens job security.

Question 50

Lester,the training director for Daedaelus Solar Roofing,Inc.,has developed a program for teaching engineers how to do effective presentations to prospective clients.Each engineer will be required to develop a presentation about a particular product line so that at the end of the course,the engineer has a ready-to-deliver presentation.This training program should be effective for the engineers for all of the following reasons EXCEPT

A) the experience is work-related.
B) the training is problem-centered.
C) the skills will be "overlearned" once the course is completed.
D) they will expect better reactions from prospective clients.

Question 51

Soltura Products,Inc.,has a training program for customer service representatives that tests trainees on their knowledge of company products.Every time the trainee answers a question,he/she learns whether the answer is right or wrong.This is called

A) behavior modeling.
B) using error-based examples.
C) immediate confirmation.
D) active practice.

Question 52

Providential Security,a firm specializing in protecting financial institutions,invests heavily in training its staff.One of its training exercises (which the company refers to as its "war games")involves actually putting a high-rise office building of one of its clients on "lockdown" in reaction to a bomb threat.The building is evacuated and secured,then all the Providential staff are debriefed.This is an example of

A) a virtual reality simulation.
B) active practice with feedback.
C) behavior modeling in a situational awareness context.
D) on-the-job training.

Question 53

Cole,the director of training for a manufacturer of heavy equipment,is designing a training program for new sales representatives.The sales reps need to be able to quote "Chapter and verse" from the company catalog regarding types of equipment,their functions,their appropriate and inappropriate uses,pricing,and financing packages.Cole's training program would be most effective if he designed it using ____ practice for the sales reps.

A) computer-based
B) spaced
C) massed
D) repetitive

Question 54

Jeanne is 62 years old.When she was in her 20s and 30s,Jeanne was a medical research librarian at a medical school.She left her job to take care of her children and disabled husband.Now that her family responsibilities are behind her,Jeanne has both a financial need and a psychological need to re-enter the workforce.But Jeanne is worried about applying for an open position at a university library because of the major changes in information technology that have occurred in library management.She has always been intimidated by computers.As the HR director of the library,you feel Jeanne is highly qualified for this position,but that the main barrier to her learning the job tasks will be

A) the fact that Jeanne may not have the ability to learn the library's computer system even with training.
B) the fact that Jeanne won't see the benefits of learning the library's computer system.
C) that older adults learning styles are tactile and the library's training system is visual.
D) Jeanne's low sense of self-efficacy regarding the use of computer technology.

Question 55

Giselle currently works a manual labor job stocking inventory and plants at a native plants nursery.Giselle is very good in working with customers who ask her questions,and the customers like interacting with her.The business is growing and the owner would like to promote Giselle to a customer service representative job but it would require training her in the company's computer system and how to research customer questions online.All of the following are indications that Giselle has the characteristics that would make the training a good investment EXCEPT

A) Giselle is interested in native plants but has no science education.
B) Giselle has not finished high school, and she reads at a 10th grade level.
C) Giselle loves her present job because she can be outdoors all day.
D) Giselle's significant other wants her to get her G.E.D.

Question 56

Molly,a customer service representative for an insurance company,was rude to a confused and agitated customer who called the help line.The customer immediately contacted Molly's supervisor and lodged a complaint.Molly's supervisor then reprimanded Molly and recorded the incident in Molly's file.Molly vowed to herself to never make that mistake again "even if the caller is a lunatic." This is an example of

A) the law of effect.
B) delayed reinforcement.
C) transfer of training.
D) behavior modeling.

Question 57

One way to aid transfer of training to job situations is to ensure that

A) trainers have high levels of self-efficacy.
B) immediate confirmation is provided.
C) the specific details of the training tasks are addressed early in the process.
D) the training mirrors the job context as much as possible.

Question 58

Which of the following is TRUE about on-the-job training (OJT)?

A) It is less disruptive to the work flow than other types of training.
B) It is flexible and relevant to what employees do.
C) It is more expensive than classroom training.
D) OJT is most effective when it arises spontaneously out of job activities.

Question 59

"Drill,baby,drill" is the motto for the Lake Ness Fire Department.The fire fighters train constantly to keep their skills honed so that they can respond to sudden changes in a fire event instantly.This is an example of

A) behavioral modeling.
B) overlearning.
C) reinforcement and immediate confirmation.
D) massed practice.

Question 60

As regards training,self-efficacy refers to

A) a person's desire to learn training content.
B) learners possessing the basic skills and sufficient cognitive abilities to learn the new tasks.
C) the perceived ability of the instructor to transfer the knowledge to the student.
D) a person's belief that he/she can successfully learn the training program content.

Question 61

Jill's Organic Caterers hires disadvantaged youths for kitchen help,chef-trainee positions and waitstaff.Many of these employees go on to careers in the food industry.Jill's Organic Caterers receives tax credits for hiring and training these youths through the

A) the Department of Labor's apprenticeship program.
B) the EEOC.
C) Federal Workforce Investment Act.
D) the Department of Justice's program to reduce gang membership.

Question 62

Apprenticeships are used most often to train people for jobs in

A) supervision of hourly workers.
B) assembly line work.
C) traditional skilled crafts and trades.
D) technical areas such as veterinary technicians and x-ray technicians.

Question 63

Which of the following would be identified as a form of cooperative training?

A) simulations where the trainee interacts with sophisticated virtual reality software
B) an e-learning program in which the trainee interacts with the trainer and other trainees via a blog
C) on-the-job training wherein a supervisor works closely and continuously with subordinates
D) a community college program in solar panel installation partnering with solar panel installation companies

Question 64

WWFS has a large number of cooks and other food service workers who will be sent to hostile environments overseas to prepare meals for the military.The workers have been hired,but they need to be trained almost immediately because the workers are due to be shipped out in a few weeks.The HR staff at WWFS is overloaded with administrative work.It would be most wise for WWFS to

A) train the supervisors rather than the hourly workers.
B) hire external trainers.
C) hire and train new HR staff to do the training.
D) use on-the-job training when the new hires arrive in the hostile environment.

Question 65

Andrew is enrolled in a university course on project management.His class meets at the local community college,but the instructor's lecture is carried over two-way television from the state university located in another city.This is an example of

A) simulation.
B) distance learning.
C) web-conferencing.
D) cooperative education.

Question 66

The difficulty with evaluating results by measuring the effect of training on the achievement of organizational objectives is

A) pinpointing whether it actually was training that caused the changes.
B) that organizational results are not clearly quantifiable.
C) the criteria are hard to obtain.
D) the difficulty of interpreting subjective performance measures.

Question 67

The most difficult level of training evaluation,but the one that has the most value to the organization is the ____ level.

A) reaction
B) learning
C) behavior
D) results

Question 68

The director of training is evaluating whether an e-learning method should be used for a supervisor-development program.The director should consider all the following factors EXCEPT

A) whether supervisors who need training are in distant locations.
B) whether current training materials can be easily adapted to an e-learning format.
C) if the supervisors are self-motivated enough to work through the training program alone.
D) whether current supervisor training is meeting organizational goals.

Question 69

Combining short,fast-paced,interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation is called

A) internship.
B) combined training.
C) blended learning.
D) job-instruction training.

Question 70

The ultimate goal in using e-training techniques is to

A) improve employee technology skills.
B) convey the training content.
C) reduce costs per trainee.
D) increase consistency in training experiences for employees.

Question 71

Which of the following statements about e-learning is TRUE?

A) E-learning has a better knowledge-retention rate than conventional learning..
B) E-learning is strongly preferred as a training medium by employees.
C) E-learning provides easy access to more employees than does conventional training.
D) E-learning is somewhat more expensive per trainee than conventional training methods.

Question 72

The director of HR is reluctant to institute an educational assistance program.His major argument against such a program is

A) tuition reimbursement is more expensive than other types of training that have greater benefit to the organization.
B) the company cannot control the type of degree and major that the employee undertakes.
C) employees who are enrolled in night or weekend programs tend to neglect their jobs because of the need to study and their reluctance to work overtime.
D) when an employee graduates, he/she may move to another company.

Question 73

In order to qualify as a tax-preparer for a seasonal job at a tax-preparation chain,Martin must answer written questions on tax terminology covered in an e-learning course.Martin's scores on this test evaluate the training on a ____ level.

A) results
B) learning
C) reaction
D) behavior

Question 74

All of the following are advantages of e-learning EXCEPT

A) e-learning has better retention rates than conventional learning.
B) e-learning allows trainees to progress at their own speed.
C) e-learning incorporates built-in feedback.
D) e-learning allows trainers to update the content relatively easily.

Question 75

Lifelong Learning Accounts

A) are similar to medical flexible spending accounts where the employee sets aside tax-sheltered funds which must be used for education within one year.
B) are government-sponsored job training programs.
C) combine employer and employee deposits to be used for the employee's education.
D) are an employee retention tool because the employee cannot transfer them to another employer.

Question 76

Theresa,a company trainer,is reading the results of her customer-service training program evaluations.She has very high ratings in the areas of class enjoyability and trainee willingness to take the program again.This evaluation of Theresa's training is on the ____ level.

A) reaction
B) learning
C) behavior
D) results

Question 77

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called

A) simulation.
B) blended learning.
C) cross-training.
D) self-guided training.

Question 78

External training would be appropriate in all the following situations EXCEPT

A) the organization has few employees who need a particular set of skills.
B) the employees need to be trained quickly.
C) the employees have learner readiness deficiencies.
D) the organization's HR staff lacks the expertise needed to in the training content.

Question 79

Presenting training content in a gaming format has all the following advantages EXCEPT

A) enhancing employee interest in training.
B) improving transfer of training.
C) performance improvement.
D) low-cost design.

Question 80

Compared with conventional training method,e-learning is LEAST useful

A) in training employees in soft skills, such as leadership.
B) in tapping multiple senses of the trainee.
C) for conveying simple facts and concepts to trainees.
D) in situations where cost-per-trainee must be low.