Exam 8: Training Human Resources

Training should be viewed tactically because it is focused on employees' current job capabilities.Development should be viewed strategically because it is focused on employees' needed future capabilities.

All of the following should be considered in a cost-benefit analysis of training as potential benefits of training EXCEPT

The organization's retention of knowledge within itself is threatened by retirees taking all of their skills and knowledge with them when they leave.All of the following are potential solutions to that problem EXCEPT

A growing number of companies have recognized that training and HR development are

Training professionals consider e-learning the most effective training tool available to them.

Abner is the director of training for a web-based company that is a clearing house for vacation rentals.The company is growing rapidly and hiring large numbers of employees.Abner has recently redesigned the new employee orientation program.In order to determine how the effectiveness of the orientation program,Abner should measure all the following EXCEPT

Which of the following would be identified as a form of cooperative training?

Coretta,the director of training for a regional bank,is frustrated with Allen,one of the new teller trainees.Allen is progressing too slowly to be able to complete the two-week course successfully.The trainer has come to Coretta and complained that Allen is "just not trainable." Coretta is considering whether Allen is really ready to learn or in the trainer's words "trainable." Coretta examines all of the following possibilities EXCEPT

The director of training at the headquarters of a large insurance company is considering various methods of gathering information on the training needs of specific individuals in the organization.Which of the following is NOT a source of information the director would consider?

Leroy,an X-ray technician,tells students from the community college who are assigned to him for training "You learn it one way from the books.I'll show you how it is really done." This demonstrates one of the weaknesses of OJT.

Jeanne is 62 years old.When she was in her 20s and 30s,Jeanne was a medical research librarian at a medical school.She left her job to take care of her children and disabled husband.Now that her family responsibilities are behind her,Jeanne has both a financial need and a psychological need to re-enter the workforce.But Jeanne is worried about applying for an open position at a university library because of the major changes in information technology that have occurred in library management.She has always been intimidated by computers.As the HR director of the library,you feel Jeanne is highly qualified for this position,but that the main barrier to her learning the job tasks will be

The ultimate goal in using e-training techniques is to

Lester,the training director for Daedaelus Solar Roofing,Inc.,has developed a program for teaching engineers how to do effective presentations to prospective clients.Each engineer will be required to develop a presentation about a particular product line so that at the end of the course,the engineer has a ready-to-deliver presentation.This training program should be effective for the engineers for all of the following reasons EXCEPT

WWFS has a large number of cooks and other food service workers who will be sent to hostile environments overseas to prepare meals for the military.The workers have been hired,but they need to be trained almost immediately because the workers are due to be shipped out in a few weeks.The HR staff at WWFS is overloaded with administrative work.It would be most wise for WWFS to

Lifelong Learning Accounts

A fitness center is planning to invest in specialized pieces of exercise equipment.This equipment is highly effective,but the club members could be injured if the equipment is used incorrectly.So,the fitness center is sending its exercise instructors to a certified training program to learn how to use these machines correctly.This would be classified as

If a training program scored high at the reaction level,the learning level and the behavior level,but there was no discernable improvement at the results level,one can definitely say the training failed.

At Plantsman's Eden nursery,new greenhouse workers are trained in proper techniques for transplanting rooted cuttings.As part of the training,the workers are given 10 seedlings of different kinds of plants to transplant.These efforts will be checked by the trainer.This is an example of

All of the following are advantages of e-learning EXCEPT

Which of the following is TRUE about on-the-job training (OJT)?