Deck 10: Managing Human Resources

Question 1

Planning as a function of human resources management includes determining the status of current personnel when planning human resource needs for the future.

Answer 1

True

Question 2

A characteristic of search firms known as headhunters is that they:

A)focus on internal rather than external sources of recruitment.
B)specialize in recruiting employees for entry-level jobs.
C)look for qualified candidates who are working for other companies.
D)undertake training for unusual job requirements or skill sets.
E)operate as career planners for employees within organizations.

Answer 2

C

Question 3

It is not necessary for a company to verify an applicant's references because most applicants tell the truth on applications or résumés.

Answer 3

False

Question 4

Which of the following functions of human resources management includes testing?

A)Planning
B)Assessing
C)Selection
D)Training
E)Compensating

Question 5

Zen W Inc.,a publication house,has posted an advertisement inviting applicants for the post of a graphic designer.They have specified that the job would involve illustration of content by designing aesthetically tasteful layouts.This specification is an example of:

A)job appraisal.
B)a job description.
C)job enquiry.
D)job analysis.
E)a job specification.

Question 6

Classroom training allows employees to learn by actually performing the tasks involved in their jobs.

Question 7

An overview of a job's title,tasks,relationships with other jobs,the physical and mental skills required,duties,responsibilities,and working conditions is referred to as:

A)job appraisal.
B)the job portfolio.
C)the job description.
D)the job analysis.
E)job specification.

Question 8

Which of the following information is most likely to be included in a job specification rather than a job description?

A)Mental skills required for a job
B)Working conditions
C)Responsibilities associated with a job
D)Tasks to be performed
E)Education qualification required for a job

Question 9

When compared to the external sources of recruitment,recruiting from internal sources:

A)results in higher turnover.
B)incurs higher costs.
C)increases the possibility of lockouts.
D)decreases picketing.
E)improves employee morale.

Question 10

Compensation for individuals within a specific job category depends on the compensation for that job and not on the individual's productivity.

Question 11

Solutions Inc.,an HR consultancy firm,specializes in luring qualified people away from other companies.Many companies hire Solutions Inc.to fill vacancies.On the basis of the given information,we can conclude that Solutions Inc.is included in the category of:

A)headhunters.
B)arbitrators.
C)limited liability companies.
D)partnerships.
E)public limited companies.

Question 12

Lazar Inc.,a software firm,has taken to recruiting potential employees from engineering colleges to fill its entry-level vacancies.On the basis of the given information,which of the following observations holds true?

A)The management at Lazar is engaging in the process of head hunting.
B)The management at Lazar is hiring its employees from external sources.
C)The management at Lazar is putting up internal job listings.
D)The management at Lazar is engaged in the process of employee orientation.
E)The management at Lazar is offering internships.

Question 13

_____ involves determining,through observation and study,the specific tasks that comprise a job and the knowledge,skills,and abilities necessary to perform the job.

A)Job description
B)Job specification
C)Job design
D)Job analysis
E)Job appraisal

Question 14

Which of the following statements is true of a job specification as well as a job description?

A)Both the job description and job specification are used exclusively for internal job postings.
B)Both the job description and job specification determine,through observation and study,pertinent information about a job.
C)Both the job description and job specification are used to develop recruiting materials.
D)Both the job description and job specification specify the cost of hiring current employees to fill job openings.
E)Both the job description and job specification specify the educational qualification required for a job.

Question 15

An employer beginning the selection process for new employees would begin with the _____.

A)training process
B)reference checking process
C)testing step
D)the application form
E)orientation process

Question 16

Which of the following is an internal source of recruitment for an organization?

A)Vocational schools
B)Current employees
C)Social networking sites
D)Competing firms
E)Colleges

Question 17

A human resources manager deciding how many new employees a company will need to fill vacant positions in the near future is engaging in the activity of _____.

A)recruiting
B)planning
C)training
D)selling
E)compensating

Question 18

Threats against employers made on social media sites are protected speech.

Question 19

The qualifications necessary for a specific job,in terms of education,experience,and personal and physical characteristics are spelled out in the _____.

A)job evaluation details
B)job specification
C)job analysis
D)job description
E)job assessment details

Question 20

_____ refers to forming a pool of qualified applicants from which management can select new employees.

A)Planning
B)Training
C)Compensating
D)Appraising
E)Recruiting

Question 21

Which stage of the selection process requires a candidate to undergo physical examinations to determine his or her suitability for a specific job?

A)Orientation
B)Reference checking
C)Interviewing
D)Filling out the application form
E)Testing

Question 22

Which of the following is a part of the training function of human resources management?

A)Development
B)A tour of the building
C)Introductions to supervisors
D)Description of company benefits
E)Distribution of organizational manuals

Question 23

Orientation is the human resources function that:

A)includes building tours,introductions,and socialization.
B)provides on-the-job training to employees.
C)appraises employees subjectively.
D)teaches employees to do specific job tasks.
E)occurs after the employee is on the job for several months.

Question 24

What is the primary reason that training is considered a vital function of human resources management?

A)It is used to improve the skills of employees in their present positions and to prepare them for increased responsibility.
B)It familiarizes newly hired employees in a company with senior colleagues and the overall company procedures of the company.
C)It involves verifying educational background and previous work experience of employees.
D)It is used to assess an applicant's potential for a certain kind of work and his or her ability to fit into an organization's culture.
E)It allows management to obtain detailed information about a job applicant's experience and skills,reasons for changing jobs,attitudes toward the job,and an idea of whether the person would fit in with the company.

Question 25

Fluffy Bakes,a popular bakery,allows its newly recruited employees to learn the processes involved at its premises by actually working on live assignments.The training process at Fluffy Bakes best exemplifies:

A)classroom training.
B)on-the-job training.
C)simulation training.
D)game learning.
E)virtual learning.

Question 26

In the context of a performance review,_____ refers to an employee's willingness to identify and address opportunities for improvement.

A)quality
B)knowledge
C)initiative
D)productivity
E)adaptability

Question 27

A _____ is a performance appraisal method that provides feedback from a panel that typically includes superiors,peers,and subordinates.

A)ranking procedure
B)grade assignment
C)polygraph test
D)360-degree feedback system
E)behavioral checklist

Question 28

At which stage in the selection process is an employer likely to make use of the Myers-Briggs Type Indicator?

A)Interviewing
B)Reference checking
C)Orientation
D)Training
E)Testing

Question 29

Life Line,a chain of healthcare providers,sends its employees who are interested in learning about hospital management to some of the leading institutes in the nation.The training process at Life Line best exemplifies:

A)classroom training.
B)on-the-job training.
C)simulation training.
D)game learning.
E)virtual learning.

Question 30

Which of the following practices is considered to be illegal in the United States?

A)Considering people with AIDS as disabled
B)Paying men and women unequal pays based on seniority
C)Forcing employees to retire on the basis of age
D)Firing employees due to excessive absenteeism
E)Using the Myers-Briggs Type Indicator Test in the recruitment process

Question 31

Which of the following is an advantage of the orientation process?

A)It allows firms to teach new employees specific job tasks.
B)It allows firms to provide on-the-job training to employees.
C)It allows firms to conduct employee appraisals subjectively.
D)It allows firms to familiarize new employees with prevalent office culture.
E)It allows firms to recruit current employees for vacant positions.

Question 32

Vikram is an employee at Monsanto research lab.In an effort to improve his managerial skills and prepare him for a promotion,his company sends him on a series of experiential management training exercises at the company's expense.By helping him increase his knowledge,Vikram's company is focusing on:

A)development.
B)orientation.
C)testing.
D)grade assignment.
E)performance appraisal.

Question 33

The _____ is a federal agency established by the Civil Rights Act of 1964 and dedicated to increasing job opportunities for women and minorities and eliminating job discrimination based on race,religion,color,sex,national origin,or disability.

A)National Center for Civil and Human Rights
B)United States Commission on Civil Rights
C)Equal Employment Opportunity Commission
D)Pension Benefit Guaranty Corporation
E)National Association for the Advancement of Colored People

Question 34

_____ familiarizes newly hired employees with fellow workers,company procedures,and the physical properties of the company.

A)Development
B)Reference checking
C)Orientation
D)Training
E)Testing

Question 35

In the United States,wage differences are acceptable only if:

A)they are attributed to age.
B)they are based on racial considerations.
C)they are based on religious considerations.
D)they are attributed to seniority.
E)they are attributed to national origin.

Question 36

The human resources department of a publication house is engaged in the process of verifying the educational qualifications of newly-recruited employees.Which of the following stages of the selection process is the human resources department involved in at present?

A)Interviewing
B)Reference checking
C)Orientation
D)Training
E)Testing

Question 37

Which stage of the employee selection process allows management to obtain detailed information about an applicant's experience and skills,reasons for changing jobs,and an idea of whether the person would fit in with the company?

A)Orientation
B)Training
C)Testing
D)Reference checking
E)Interviewing

Question 38

At the manufacturing unit of a tire company,the appraisal process primarily focuses on rewarding employees on the basis of the rate at which work is regularly produced by them.The appraisal process is focusing on the _____ aspect.

A)quality
B)knowledge
C)initiative
D)productivity
E)adaptability

Question 39

The Americans with Disabilities Act:

A)states that people with AIDS are not disabled.
B)prohibits using a positive AIDS test as reason to deny an applicant employment.
C)mandates that men and women who do equal work must receive the same wage.
D)specifically outlaws discrimination based on age.
E)prohibits discrimination on the basis of race.

Question 40

Reference checking usually involves:

A)monitoring the working conditions in a firm.
B)checking a company's compliance with its policies.
C)assessing an applicant's potential for a job.
D)checking the previous work experience of a candidate.
E)identifying possible sources for recruitment.

Question 41

Which of the following is likely to be an unacceptable reason for firing an employee?

A)Violation of company rules
B)Excessive absenteeism
C)Frequent tardiness
D)Being a union organizer
E)Poor performance

Question 42

In the context of a performance review,_____ refers to the extent to which resourceful ideas,solutions,and methods for task completion are proposed.

A)quality
B)knowledge
C)initiative
D)productivity
E)creativity

Question 43

Which of the following statements is true of a separation?

A)It is an employee's departure from an organization.
B)It is an employment change that involves demotion.
C)It is an advancement to a higher-level job.
D)It is a temporary suspension of employment due to violation of work rules.
E)It is a horizontal move from one job to another within the same company.

Question 44

A wage/salary survey indicates:

A)how much employees in a company need to earn in order to meet their financial needs.
B)how much compensation similar firms are paying for jobs that the firms have in common.
C)the proportion of compensation that can be paid through non-financial methods.
D)how satisfied employees are with the compensation they receive from their employers.
E)the differences between the salaries of men and women performing the same jobs.

Question 45

Which of the following is a valid reason for firing an employee?

A)Religious differences
B)Excessive absenteeism
C)Racial consideration
D)Age concerns
E)Ties to union bodies

Question 46

Which of the following statements is true of employee stock ownership plans?

A)They encourage employees to become involved in strikebreaking.
B)They create a sense of partnership between a firm and its employees.
C)They reduce employee morale and productivity.
D)They increase the possibility of lockouts.
E)They are applicable only to senior employees of a firm.

Question 47

What is an advantage of time wages?

A)It provides incentives to improve productivity.
B)It can be computed easily.
C)It is associated with an employee's self-actualization needs.
D)It is accurate as it is based on the level of output achieved.
E)It encourages employees to supervise their own activities.

Question 48

Financial compensation falls into two general categories,which are:

A)time wages and piece wages.
B)wages and salaries.
C)wages and benefits.
D)commissions and incentives.
E)salaries and benefits.

Question 49

What is a disadvantage of time wages?

A)Time wages stress on quantity of products rather than quality.
B)Time wages are subjective in nature.
C)Time wages provide no incentive to increase productivity.
D)Time wages are fixed and do not depend on the performance of an employee.
E)Time wages are not very transparent and can lead to disputes.

Question 50

Which of the following statements is true of using salary as employee compensation?

A)It involves distributing a percentage of company profits.
B)It is a nonfinancial reward.
C)It is associated with white-collar workers.
D)It involves paying a percentage of an employee's sales.
E)It a monetary reward for exceptional performance.

Question 51

Socorro was terminated from her job by her employer because she was repeatedly late to work.She contributes to her company's turnover through:

A)conciliation.
B)demotion.
C)transfer.
D)separation.
E)arbitration.

Question 52

In a sales company,employees are paid a percentage of their sales in order to motivate them to sell as much as they can.The company incorporates _____ as an incentive system.

A)commissions
B)time wages
C)profit sharing
D)salaries
E)bonuses

Question 53

Which of the following is a major advantage of piece wages?

A)It provides incentives to improve productivity.
B)It stresses on improving quality of products at the expense of quantity.
C)It is directly associated with an employee's self-actualization needs.
D)It is easy to compute as it remains fixed for every employee.
E)It requires a manager to supervise the work of subordinates.

Question 54

Sophia,a software engineer,moves to a new job that involves more responsibility and an increase in compensation.This transition would typically be considered a(n):

A)transfer.
B)conciliation.
C)separation.
D)arbitration.
E)promotion.

Question 55

Joe was recently moved to a new position in his company that involved learning new skills and undertaking work assignments.However,he received no salary raise.Joe's change in position can best be described as a(n):

A)promotion.
B)lockout.
C)separation.
D)arbitration.
E)transfer.

Question 56

In the context of a performance review,_____ refers to responsiveness,reliability,and conscientiousness demonstrated by an employee on the job.

A)dependability
B)knowledge
C)initiative
D)productivity
E)creativity

Question 57

A well-organized human resources department strives to:

A)increase lockouts.
B)avoid arbitration to resolve third party issues.
C)minimize losses due to separations and transfers.
D)discourage strikebreaking.
E)fire employees because of their race,religion,gender,or age.

Question 58

Which of the following statements is true of payment using time wages?

A)It encourages employees to be more productive.
B)It provides incentives to increase productivity.
C)It is primarily used for skilled workers.
D)It is appropriate when employees are continually interrupted.
E)It is used when quantity is more important than quality.

Question 59

If a company pays its workers additional compensation at the end of a year as a "thank you" for good work,this monetary reward would most likely be categorized as:

A)a wage.
B)a commission.
C)a salary.
D)a benefit.
E)a bonus.

Question 60

Which of the following forms of compensation includes an employee stock ownership plan?

A)Wages
B)Bonuses
C)Profit sharing
D)Salaries
E)Commissions

Question 61

Which of the following statements is true of a boycott?

A)It attempts to keep people from purchasing a company's products.
B)It is initiated by the management.
C)It restricts labor unions from arranging strikes.
D)It is the management's version of strike.
E)It has proven to be the most effective weapon of labor unions.

Question 62

When is a firm most likely to vote for a lockout?

A)When a neutral third party is brought in to keep labor and management talking
B)When a union strike has partially shut down a plant and it seems less expensive for the plant to close completely
C)When mediation involves bringing in a neutral third party,but the mediator's role is to suggest or propose a solution to the problem and not to forge a binding contract
D)When the cost of hiring new employees to replace striking employees is minimal
E)When it wants to keep people from purchasing the products of a company

Question 63

Which of the following aspects of the mediation process distinguishes it from conciliation?

A)A mediator's role is to provide a binding and enforceable solution to the problems affecting the management and labor unions.
B)A mediator's role is to suggest or propose a solution to the problems affecting the management and labor unions.
C)A mediator has no formal power over union representatives or over management.
D)The mediation process involves hiring new employees to replace striking employees.
E)The mediation process involves bringing in a neutral third party to keep labor and management talking.

Question 64

The management at a firm shuts down its plant completely,restricting all its employees from coming to work.The management's decision was followed by a partial strike called by the union members.This situation best represents a(n):

A)injunction.
B)embargo.
C)boycott.
D)lockout.
E)picket.

Question 65

In a labor contract,the _____ clause calls for automatic wage increases during periods of inflation to protect the "real" income of employees.

A)non-compete
B)giveback
C)arbitration
D)cost-of-living escalator
E)wage-salary

Question 66

If a neutral party is brought in to settle a labor/management dispute and if his or her solution is legally binding and enforceable,the neutral party is most likely to be involved in the process of _____.

A)conciliation
B)picketing
C)mediation
D)arbitration
E)strikebreaking

Question 67

The formal,written document that spells out the relationship between the union and management for a specified period of time is called a(n):

A)mission statement.
B)labor contract.
C)turnover file.
D)arbitration report.
E)job specification.

Question 68

Which of the following is a management's version of a strike?

A)An arbitration
B)A boycott
C)A lockout
D)A mediation
E)A conciliation

Question 69

_____ is a public protest against management practices and involves union members marching at an employer's plant or work site.

A)Bracketed arbitration
B)Mediation
C)Promoting
D)Conciliation
E)Picketing

Question 70

_____ include sick leave,vacation pay,pension plans,health plans,and any other extra compensation.

A)Soft benefits
B)Bonuses
C)Commissions
D)Fringe benefits
E)Diversity plans

Question 71

Employee organizations formed to deal with employers for achieving better pay,hours,and working conditions are known as:

A)workforce groups.
B)cooperatives.
C)working groups.
D)labor unions.
E)quality circles.

Question 72

Which of the following statements is true of a strike?

A)It prevents people from purchasing a company's products.
B)It is initiated by the management.
C)It halts or disrupts the normal working of a firm.
D)It is one of the least effective labor weapons.
E)It seldom disrupts normal working conditions.

Question 73

_____ is the negotiation process through which management and unions reach an agreement about compensation,working hours,and working conditions for concerned employees.

A)Bracketed arbitration
B)Mediation
C)Collective bargaining
D)Conciliation
E)Picketing

Question 74

Why is strikebreaking generally considered to be a last-resort measure for management?

A)It leads to lockouts that affect the normal operations of a business.
B)It violates labor laws stated by the U.S.government.
C)It requires management to agree to the terms stated by a labor union.
D)It does great damage to the relationship between management and labor.
E)It requires the involvement of a mediator.

Question 75

Which of the following is a form of financial compensation?

A)Paid vacation
B)Health insurance
C)Pension plans
D)Commissions
E)Child care

Question 76

Union growth has slowed in recent years because:

A)there has been a shift from the service economy to a manufacturing economy.
B)there has been a shift from a service to a manufacturing economy.
C)unions are no longer backed by the power of a large group.
D)the number of blue-collar jobs has increased.
E)factories have become more automated.

Question 77

If the negotiations between a union and the management representatives of a firm come to a standstill and a third party is brought in to make suggestions or propose solutions to help resolve the impasse,though the solutions are not binding on the parties,then the third party would most likely be a(n):

A)arbitrator.
B)mediator.
C)scab.
D)picketing agent.
E)conciliator.

Question 78

_____ are nonfinancial forms of compensation provided to employees.

A)Commissions
B)Benefits
C)Time wages
D)Piece wages
E)Bonuses

Question 79

Which of the following objectives do labor unions strive to achieve?

A)To reduce leaves
B)To increase overtime rates
C)To increase boycotts
D)To increase work hours
E)To increase lockouts

Question 80

What is the significance of the "cost-of-living adjustment" clause in labor contracts?

A)It calls for automatic wage increases during periods of inflation.
B)It calls for an increase in turnover rates during periods of recession.
C)It calls for automatic wage decreases during periods of recession.
D)It calls for employers to provide safe working conditions for employees.
E)It calls for employers to fulfill the self-actualization needs of employees.