Deck 11: Communication and Collaboration

Question 1

Fortunately,the choice of communication channel does not have an impact on the communication process.

Answer 1

False

Question 2

The role of the "source" in the communication process is to encode an intended meaning into a message.

Answer 2

True

Question 3

In order for meaning to be assigned to any received message,its contents must be interpreted through encoding.

Answer 3

False

Question 4

Feedback communicates how one feels about something another person has done or said.

Question 5

Feedback is the process through which the receiver communicates with the sender by returning another message.

Question 6

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Question 7

Communication is the process of sending and receiving symbols with attached meanings.

Question 8

Nonverbal communication occurs by facial expressions,body position,eye contact,and other physical gestures.

Question 9

The process of translating an idea or thought into a message consisting of verbal,written,or nonverbal symbols,or some combination of them,is called decoding.

Question 10

The process of decoding is complicated by many factors,including the knowledge and experience of the receiver and his or her relationship with the sender.

Question 11

Nonverbal communication can take place through the physical arrangement of space.

Question 12

Unfortunately,in most workplaces,there is too much feedback rather than too little.

Question 13

Static is the term used to describe any disturbance that influences the effectiveness of the communication process.

Question 14

The communication process is completed when a message is sent.

Question 15

Communicating with someone through facial expressions,body posture,eye contact,and other physical gestures is referred to as non-audible communication.

Question 16

Successful organizations value and promote effective communication across organizational boundaries but fortunately not at the interpersonal level.

Question 17

Nonverbal communication affects the impressions that people make on others.It also can hold the key to what someone is really thinking or what he/she really means.

Question 18

Encoding-decoding conduits are the pathways through which messages are transmitted.

Question 19

The key elements in the communication process include a source,who encodes an intended meaning into a message; a receiver,who decodes the message into a perceived meaning; and noise,which is any disruption in the transference of the message.

Question 20

Communication channels are the pathways through which messages are communicated.

Question 21

Ethnocentrism is often accompanied by an unwillingness to try to understand alternative points of view.

Question 22

Telling and listening are two sides of the communication process.

Question 23

To be an effective active listener,research suggests,that people should only pay attention to verbal expressions and ignore nonverbal expressions.

Question 24

The ability to help the source of a message say what he or she really means is called dynamic listening.

Question 25

Semantic barriers occur only when people communicate in two different languages.

Question 26

International business experts advise that one of the best ways to gain understanding of cultural differences is to hire people from different countries.

Question 27

To be an effective active listener,a person should listen only for content -- trying to hear exactly what is being said.

Question 28

Both formal channels and informal channels follow the chain of command.

Question 29

Crossed legs are quite acceptable in the United Kingdom but are rude in Saudi Arabia if the sole of the foot is directed toward someone.

Question 30

The concept of active listening comes from the work of counselors and therapists,who are trained to help people express themselves and talk about things that are important to them.

Question 31

Informal channels of communication do not adhere to the organization's hierarchy of authority.

Question 32

The U.S.is a low-context culture where words convey only part of a message,while the rest of the message must be inferred from body language and additional contextual cues.

Question 33

A grapevine transfers rumors and other unofficial information through networks of friendships and acquaintances.

Question 34

The ability to listen well is a distinct asset to anyone whose job involves a large proportion of their time spent communicating with other people.

Question 35

Furniture placement can provide nonverbal communication.

Question 36

Formal channels of communication follow the chain of command established by an organization's hierarchy of authority.

Question 37

Kinesics is the study of the way space is utilized,whereas proxemics is study of gestures and body postures.

Question 38

Information flows in organizations through both formal and informal channels of communication.

Question 39

Interpersonal barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust,personality clashes,and a bad reputation.

Question 40

When Sam cannot listen objectively to Tinesha due to a lack of trust,he is experiencing an interpersonal barrier to communication.

Question 41

Leaner channels work well for more routine and straightforward messages,whereas richer channels work well with complex and open-ended messages.

Question 42

The primary disadvantage of grapevines is that they transfer information slowly and fairly inefficiently.

Question 43

The study of how building design may influence communication and productivity by improving lateral communications is known as organizational proxemics.

Question 44

Upward communication keeps higher organizational levels informed about the organization's strategies and policies.

Question 45

For lateral communication to be effective,people must be willing and able to communicate across departmental or functional boundaries.

Question 46

A lack of adequate downward communication is often cited as a management failure.

Question 47

Channel richness is the capacity of a communication channel to convey information in an effective manner.

Question 48

Upward communication follows the chain of command from top to bottom.

Question 49

In general,the leanest communication channel is a posted notice or bulletin.

Question 50

The study of how building design may influence communication and productivity by improving lateral communications is referred to as organizational ecology.

Question 51

Upward communication keeps higher organizational levels informed about what lower-level employees are doing and the problems they are having.

Question 52

In general,the richest communication channel is face-to-face communication.

Question 53

Being part of a grapevine can provide a sense of security from "being in the know" and can help fulfill the needs of people involved in them.

Question 54

For lateral communication to be effective,people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

Question 55

The flow of messages from lower to higher organizational levels is downward communication.

Question 56

One of the major functions of downward communication is to achieve influence by providing information.

Question 57

In a 24/7 world,most companies take the cue from P & G in telling employees it is not acceptable to turn their presence status to off or unavailable.

Question 58

A problem in electronic communication today is controlling one's emotions.

Question 59

Inside an organization,employees communicate across departmental levels through parallel communication.

Question 60

The primary disadvantage of grapevines occurs when they transmit incorrect or untimely information.

Question 61

There are six sources of noise that are common to most interpersonal exchanges.These six sources are __________.

A)semantic problems,proximity problems,mixed messages,cultural differences,absence of planning,and status effects
B)cultural differences,physical distractions,semantic problems,mixed messages,absence of feedback,and status effects
C)mixed messages,cultural differences,absence of feedback,proximity problems,absence of commitment to effective communication,and status effects
D)physical distractions,semantic problems,absence of feedback,cultural differences,absence of commitment to effective communication,and cultural differences
E)tangible distractions,people problems,inconsistent messages,cultural differences,absence of prior planning,and absence of feedback

Question 62

Interest in transparency concepts are on the decline with so much information available on the internet.

Question 63

In all interpersonal communication,it is important to understand the sources of __________ that can easily cause problems in the communication process.

A)communicating
B)e-mailing
C)noise
D)talking
E)writing

Question 64

Which of the following is NOT an effective way to give constructive feedback?

A)Limit how much feedback the receiver gets at one time.
B)Focus on things the receiver can control.
C)Give feedback when the receiver is most ready to accept it.
D)Be general so as not to hurt the person's feelings.
E)Give feedback directly and in a spirit of mutual trust.

Question 65

Which of the following statements is NOT true with respect to two-way communication?

A)Two-way communication goes from sender to receiver and back again.
B)Two-way communication is characterized by the normal interactive conversation in our daily experiences.
C)Research indicates that two-way communication is often less effective than one-way communication.
D)Two-way communication is more time consuming than one-way communication.
E)Two-way communication is more costly than one-way communication.

Question 66

A supportive communication principle is to focus on the problem and not the person.

Question 67

When engaging in supportive communication,it is helpful for a person to use absolutes such as,"You never listen to me."

Question 68

Which of the following may lead to an interpersonal barrier?

A)Lack of trust
B)Personality clashes
C)A bad reputation
D)Stereotypes/prejudices
E)All of the above

Question 69

Because of their efficiency,__________ are frequently used in work settings.

A)three-way communications
B)two-way communications
C)one-way communications
D)group communications
E)individual communications

Question 70

John dislikes his co-worker,Dylan.Dylan must miss the morning staff meeting as he has other work-related responsibilities to complete at this time.It is John's responsibility to fill Dylan in on what happened at the meeting.Many times John decides to leave out critical details or pointers that may help Dylan to be more successful in getting things done.John is engaging in which communication barrier?

A)Selective listening
B)Filtering
C)Semantic barriers
D)Physical distractions
E)None of the above

Question 71

When in doubt regarding the clarity of your written or spoken message,the recommended course of action to follow is:

A)"keep it smart and short."
B)"keep it straightforward and simple."
C)"keep it simple and smart."
D)"keep it short and simple."
E)"keep it sophisticated and savvy."

Question 72

In comparing two-way communication with one-way communication,research indicates that __________.

A)two-way communication is more accurate
B)one-way communication is more accurate
C)both types of communication are the same in terms of accuracy
D)two-way communication is more accurate in large firms,and one-way communication is more accurate in small firms
E)two-way communication is more accurate in small firms,and one-way communication is more accurate in large firms

Question 73

The art of impression management during interviews requires careful attention to __________.

A)dress
B)verbal communication
C)timeliness
D)nonverbal aspects of communication
E)both verbal and nonverbal aspects of communication

Question 74

__________ communication is more costly and time consuming than __________ communication.

A)One-way; two-way
B)Individual; group
C)Team; individual
D)Two-way; one-way
E)One-way; group

Question 75

Examples of one-way communication include all of the following EXCEPT:

A)memos.
B)discussion boards.
C)letters.
D)e-mail.
E)voice mail.

Question 76

Potential noise comes from all of the following EXCEPT:

A)cultural similarities.
B)semantic problems.
C)mixed messages.
D)absence of feedback.
E)physical distractions.

Question 77

With the rise of social networking tools,the withholding of information is becoming more difficult giving customers more information power than ever.

Question 78

Research indicates that __________ communication is more accurate and effective than __________ communication.

A)one-way; two-way
B)individual; group
C)team; individual
D)two-way; one-way
E)one-way; group

Question 79

Semantic barriers to communication involve __________.

A)foreign communication
B)weak communication links
C)breaks in communication transmissions
D)loud noises that disrupt what is communicated
E)a poor choice or use of words and mixed messages

Question 80

__________ occurs when individuals block out information or only hear things that match preconceived notions.

A)Mangled messages
B)Selective listening
C)Perceptual distractions
D)Semantic problems
E)Communication barriers