Question 1

__________flows from sender to receiver only,as in the case of a written memo or a voice-mail message.

Accepted Answer

One-way communication

Question 2

To be an effective active listener,a person should listen only for content -- trying to hear exactly what is being said.

Accepted Answer

A) True 
 B)False  False

Question 3

__________ is the study of how building design may influence communication and productivity by improving lateral communications.

Accepted Answer

Organizational ecology

Question 4

The open and honest sharing of information is known as __________.

Accepted Answer

A) feedback 
B) constructive feedback 
C) interactional transparency 
D) disconfirmation 
E) the mum effect 
A) feedback 
B) constructive feedback 
C) interactional transparency 
D) disconfirmation 
E) the mum effect

Question 5

Which of the following is NOT a component of interactional transparency?

Accepted Answer

A) Sharing relevant information 
B) Being forthcoming regarding motives 
C) Proactively seeking feedback 
D) Guarding against corporate fraud 
E) Proactively giving feedback 
A) Sharing relevant information 
B) Being forthcoming regarding motives 
C) Proactively seeking feedback 
D) Guarding against corporate fraud 
E) Proactively giving feedback

Question 6

Which of the following statements is NOT true with respect to two-way communication?

Accepted Answer

A) Two-way communication goes from sender to receiver and back again. 
B) Two-way communication is characterized by the normal interactive conversation in our daily experiences. 
C) Research indicates that two-way communication is often less effective than one-way communication. 
D) Two-way communication is more time consuming than one-way communication. 
E) Two-way communication is more costly than one-way communication. 
A) Two-way communication goes from sender to receiver and back again. 
B) Two-way communication is characterized by the normal interactive conversation in our daily experiences. 
C) Research indicates that two-way communication is often less effective than one-way communication. 
D) Two-way communication is more time consuming than one-way communication. 
E) Two-way communication is more costly than one-way communication.

Question 7

__________ communication goes from sender to receiver and back again.

Accepted Answer

The answer of __________ communication goes from sender to receiver...

Question 8

__________ channels follow the chain of command established by an organization's hierarchy of authority.

Accepted Answer

The answer of __________ channels follow the chain of command...

Question 9

There are six sources of noise that are common to most interpersonal exchanges.These six sources are __________.

Accepted Answer

A) semantic problems,proximity problems,mixed messages,cultural differences,absence of planning,and status effects 
B) cultural differences,physical distractions,semantic problems,mixed messages,absence of feedback,and status effects 
C) mixed messages,cultural differences,absence of feedback,proximity problems,absence of commitment to effective communication,and status effects 
D) physical distractions,semantic problems,absence of feedback,cultural differences,absence of commitment to effective communication,and cultural differences 
E) tangible distractions,people problems,inconsistent messages,cultural differences,absence of prior planning,and absence of feedback 
A) semantic problems,proximity problems,mixed messages,cultural differences,absence of planning,and status effects 
B) cultural differences,physical distractions,semantic problems,mixed messages,absence of feedback,and status effects 
C) mixed messages,cultural differences,absence of feedback,proximity problems,absence of commitment to effective communication,and status effects 
D) physical distractions,semantic problems,absence of feedback,cultural differences,absence of commitment to effective communication,and cultural differences 
E) tangible distractions,people problems,inconsistent messages,cultural differences,absence of prior planning,and absence of feedback

Question 10

Telling and listening are two sides of the communication process.

Accepted Answer

A) True 
 B)False

Question 11

The mum effect can occur for all of the following reasons EXCEPT:

Accepted Answer

A) an employee's fear of retribution for bringing bad news. 
B) an employee's unwillingness to identify personal mistakes. 
C) an employee's general desire to please. 
D) an employee's desire to be polite. 
E) an employee's desire to speak out at meetings. 
A) an employee's fear of retribution for bringing bad news. 
B) an employee's unwillingness to identify personal mistakes. 
C) an employee's general desire to please. 
D) an employee's desire to be polite. 
E) an employee's desire to speak out at meetings.

Question 12

The communication process is completed when a message is sent.

Accepted Answer

A) True 
 B)False

Question 13

The key elements in the communication process include a source,who encodes an intended meaning into a message; a receiver,who decodes the message into a perceived meaning; and noise,which is any disruption in the transference of the message.

Accepted Answer

A) True 
 B)False

Question 14

__________ is the ability to help the source of a message say what he or she really means.

Accepted Answer

A) Ordered listening 
B) Expressive listening 
C) Trained listening 
D) Formal listening 
E) Active listening 
A) Ordered listening 
B) Expressive listening 
C) Trained listening 
D) Formal listening 
E) Active listening

Question 15

Feedback is the process through which the receiver communicates with the sender by returning another message.

Accepted Answer

A) True 
 B)False

Question 16

The primary disadvantage of grapevines is that they transfer information slowly and fairly inefficiently.

Accepted Answer

A) True 
 B)False

Question 17

Grapevines have the advantage of __________.

Accepted Answer

A) always including the leaders of the organization 
B) separating "those with information" from "those who shouldn't have information" 
C) sharing information that is always correct 
D) ensuring that everyone who needs to hear the information gets the information 
E) being able to transmit information quickly and efficiently 
A) always including the leaders of the organization 
B) separating "those with information" from "those who shouldn't have information" 
C) sharing information that is always correct 
D) ensuring that everyone who needs to hear the information gets the information 
E) being able to transmit information quickly and efficiently

Question 18

Downward communication does all of the following EXCEPT:

Accepted Answer

A) follows the chain of command top to bottom. 
B) achieves influence through information. 
C) helps create a sense of security and involvement among receivers who feel they know the whole story. 
D) as a favorite management strategy that often occurs. 
E) helps minimize the spread of rumors. 
A) follows the chain of command top to bottom. 
B) achieves influence through information. 
C) helps create a sense of security and involvement among receivers who feel they know the whole story. 
D) as a favorite management strategy that often occurs. 
E) helps minimize the spread of rumors.

Question 19

When engaging in supportive communication,it is helpful for a person to use absolutes such as,"You never listen to me."

Accepted Answer

A) True 
 B)False

Question 20

Examples of one-way communication include all of the following EXCEPT:

Accepted Answer

A) memos. 
B) discussion boards. 
C) letters. 
D) e-mail. 
E) voice mail. 
A) memos. 
B) discussion boards. 
C) letters. 
D) e-mail. 
E) voice mail.

__________flows from sender to receiver only,as in the case of a written memo or a voice-mail message.

To be an effective active listener,a person should listen only for content -- trying to hear exactly what is being said.

__________ is the study of how building design may influence communication and productivity by improving lateral communications.

The open and honest sharing of information is known as __________.

Which of the following is NOT a component of interactional transparency?

Which of the following statements is NOT true with respect to two-way communication?

__________ communication goes from sender to receiver and back again.

__________ channels follow the chain of command established by an organization's hierarchy of authority.

There are six sources of noise that are common to most interpersonal exchanges.These six sources are __________.

Telling and listening are two sides of the communication process.

The mum effect can occur for all of the following reasons EXCEPT:

The communication process is completed when a message is sent.

The key elements in the communication process include a source,who encodes an intended meaning into a message; a receiver,who decodes the message into a perceived meaning; and noise,which is any disruption in the transference of the message.

__________ is the ability to help the source of a message say what he or she really means.

Feedback is the process through which the receiver communicates with the sender by returning another message.

The primary disadvantage of grapevines is that they transfer information slowly and fairly inefficiently.

Grapevines have the advantage of __________.

Downward communication does all of the following EXCEPT:

When engaging in supportive communication,it is helpful for a person to use absolutes such as,"You never listen to me."

Examples of one-way communication include all of the following EXCEPT:

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 11: Communication and Collaboration

__________flows from sender to receiver only,as in the case of a written memo or a voice-mail message.

To be an effective active listener,a person should listen only for content -- trying to hear exactly what is being said.

__________ is the study of how building design may influence communication and productivity by improving lateral communications.

The open and honest sharing of information is known as __________.

Which of the following is NOT a component of interactional transparency?

Which of the following statements is NOT true with respect to two-way communication?

__________ communication goes from sender to receiver and back again.

__________ channels follow the chain of command established by an organization's hierarchy of authority.

There are six sources of noise that are common to most interpersonal exchanges.These six sources are __________.

Telling and listening are two sides of the communication process.

The mum effect can occur for all of the following reasons EXCEPT:

The communication process is completed when a message is sent.

The key elements in the communication process include a source,who encodes an intended meaning into a message; a receiver,who decodes the message into a perceived meaning; and noise,which is any disruption in the transference of the message.

__________ is the ability to help the source of a message say what he or she really means.

Feedback is the process through which the receiver communicates with the sender by returning another message.

The primary disadvantage of grapevines is that they transfer information slowly and fairly inefficiently.

Grapevines have the advantage of __________.

Downward communication does all of the following EXCEPT:

When engaging in supportive communication,it is helpful for a person to use absolutes such as,"You never listen to me."

Examples of one-way communication include all of the following EXCEPT:

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters