Deck 18: Operations-Management

Question 1

The primary reason small businesses can compete with larger manufacturing companies is increases in productivity.

Answer 1

False

Question 2

The operations management system starts with inputs that are transformed into outputs using transformation processes.

Answer 2

True

Question 3

According to the text,a key to worker productivity is ergonomics.

Answer 3

True

Question 4

Auto salvage businesses use synthetic systems in order to produce parts and scrap iron.

Question 5

Manufacturing in the United States accounts for approximately 25 percent of gross domestic product.

Question 6

To boost quality,the manager of each Krispy Kreme location is encouraged to make doughnuts differently to match local tastes.

Question 7

The outputs in an operations management system include all physical and intangible resources that come into a business.

Question 8

Restaurants use the analytic system since they use food,painting,and human resources to produce their good/service.

Question 9

Scheduling is necessary to maximize levels of efficiency and customer service.

Question 10

Service providers need and use operations management just as much as product manufacturers do.

Question 11

All the outputs a business produces,including the unintentional outputs,must be considered in the output phase of operations management.

Question 12

Custom printing shops and custom jewelry makers use the continuous process in the production of their good/service.

Question 13

A method to determine the efficiency of a business is known as productivity.

Question 14

Feedback is the necessary written communication that links a control system to the other phases of operations management.

Question 15

Mass customization is a process where products are produced on a mass basis and then sold to a variety of customers interested in that product.

Question 16

The higher the output per labor-hour ratio,the less efficient the operating system.

Question 17

It has been found that older technology does not significantly decrease a company's productivity.

Question 18

Productivity in the service sector of the U.S.economy has decreased over the last decade.

Question 19

Microbreweries or winemakers use the continuous process in producing their product.

Question 20

Productivity in service-related businesses has not grown as rapidly as in manufacturing businesses because service businesses are more capital intensive.

Question 21

Inputs are important to the ____ of the finished product.

A) Quantity produced
B) Quality
C) Location
D) Timing

Question 22

What a business does to add value to inputs when converting them to outputs is known as which of the following?

A) Inputs
B) Transformation processes
C) Outputs
D) Feedback

Question 23

The two types of statistical analysis used in six-sigma include descriptive statistics and inferential statistics.

Question 24

According to the Chapter 18 opener,Mark Fuller,founder and CEO of Water Entertainment Technologies (WET),identifies what as the company's primary competitive advantage?

A) Nothing is outsourced
B) All marketing is outsourced
C) Six sigma quality processes
D) Its control processes

Question 25

The active practices such as concepts,procedures,and technologies that are implemented to produce outputs are the basis for

A) Inputs
B) The transformation processes
C) Outputs
D) Feedback

Question 26

Inspecting and testing products after they are produced is called feedback quality control.

Question 27

Six Sigma means striving for 99 percent accuracy in production.

Question 28

Any type of custom production in which the product changes or where demand is unknown in advance would use forward scheduling.

Question 29

A chart that can be used to track the progress of work as a product makes its way through various departments is known as a scheduling chart.

Question 30

A four-sigma rating signifies a "best-in-class" rating.

Question 31

To achieve product quality,an emphasis should be placed on controls built into the input stage of operations management.

Question 32

UrbanSki Company manufactures skis and snowboards using polymers,plastics,and metals.The company employs trained workers to handle the production.All of these are examples of which operating system element?

A) Controls
B) Processes
C) Outputs
D) Inputs

Question 33

____ are tangible or intangible products that a business produces.

A) Controls
B) Processes
C) Outputs
D) Inputs

Question 34

Inputs,transformation processes,outputs,control systems,and feedback are the five basic elements of

A) Human resource management
B) Transformation management
C) Operations management
D) Time management

Question 35

From a customer's perspective,quality means how closely a product conforms to the standards that are set by the business.

Question 36

Achieving a sigma level of 4.0 would result in 6,750 defects per million.

Question 37

Sequencing is the critical step in determining the order in which a job will go through a production system.

Question 38

The processes and procedures of converting labor,materials,money,and other resources into finished products or services available for consumer consumption are referred to as

A) The supply chain function
B) The operations function
C) The marketing function
D) The input function

Question 39

A tailor making custom-tailored suits would use the longest processing time rule for dispatching tailoring jobs.

Question 40

There is no concept more important to business today than quality.

Question 41

Microbreweries or winemakers use which of the following when producing goods?

A) An analytic system
B) A synthetic system
C) A continuous process
D) In intermittent process

Question 42

Raw materials,skills,knowledge,money,information,and energy are all ____ for a business to use in the process of producing a product.

A) Inputs
B) Transformation processes
C) Outputs
D) Feedback

Question 43

A significant difference between service and manufacturing operations is

A) The amount of customer contact involved
B) The expense of providing the product
C) The number of sales involved
D) The length of time required for production

Question 44

Communication tools that are used to connect control systems to the processes of business are known as

A) Inputs
B) The transformation processes
C) Outputs
D) Feedback

Question 45

Custom printing shops and custom jewelry makers use which of the following in order to produce their product?

A) An analytic system
B) A synthetic system
C) A continuous process
D) An intermittent process

Question 46

In an effort to increase productivity,some service businesses like Merry Maids house cleaning service and Jiffy Lube auto service are switching from the intermittent operations management process to the ____ process.

A) Individual customization
B) Mass customization
C) Continuous
D) Intermittent

Question 47

A production process that allows products to be produced specifically for individual customers is known as

A) Individual customization
B) Mass customization
C) Continuous process
D) Intermittent process

Question 48

The ratio of inputs used to produce outputs is called

A) Efficiency
B) Effectiveness
C) Productivity
D) Quality

Question 49

In the goal of keeping productivity high,a small business owner should look for ways to increase outputs while

A) Keeping inputs constant
B) Increasing inputs
C) Increasing expenses
D) Decreasing sales

Question 50

Reducing inputs into component parts to extract products is which of the following?

A) An analytic system
B) A synthetic system
C) A continuous process
D) An intermittent process

Question 51

The process by which the input,transformation,and output phases are monitored in order to identify problems is known as

A) A control system
B) The transformation process
C) Output
D) Feedback

Question 52

Control systems are integrated into which of the following stages of production?

A) Inputs
B) Transformations
C) Outputs
D) All of these choices

Question 53

Krispy Kreme's control system goal comes down to one word:

A) Productivity
B) Consistency
C) Perseverance
D) Integrity

Question 54

Many larger businesses are deciding that manufacturing is not their specialty,so they are doing which of the following?

A) Changing the products they make
B) Exporting the necessary parts
C) Giving out production contracts to smaller businesses and letting them provide the parts
D) Hiring manufacturing experts to help increase their skills in that area

Question 55

A production process that operates for long periods of time without interruption is known as a/an

A) Analytic system
B) Synthetic system
C) Continuous process
D) Intermittent process

Question 56

Social responsibility is a business's obligation to

A) The competitors
B) The employees
C) The community
D) The government

Question 57

Restaurants that take food,music,lighting,and human resources and combine them into meals are using which of the following?

A) An analytic system
B) A synthetic system
C) A continuous process
D) In intermittent process

Question 58

Employee behavior in a service business would fall under which of the following?

A) Inputs
B) The transformation processes
C) Outputs
D) Feedback

Question 59

____ is the measure of production,or output per worker.

A) Productivity
B) Quality control
C) Efficiency
D) Effectiveness

Question 60

The primary reason small businesses can now compete with larger businesses in the area of manufacturing is

A) Today's lower costs
B) Today's more skilled worker
C) Easy availability of financing
D) Automation that makes flexible production possible

Question 61

Pro-Prof Inc.sells and leases office equipment,furnishings,and supplies to other business establishments.The company specializes in office furnishings that provide optimal comfort and minimize fatigue and injury from extensive use.Pro-Prof's competitive advantage lies in which area?

A) Physiology
B) Ergonomics
C) Econometrics
D) Psychology

Question 62

In the chocolate factory segment of a business,4,000 pounds of candy can be produced from 1,750 pounds of chocolate.What is the chocolate productivity ratio?

A) 0.4375
B) 2.29
C) 2.67
D) 43.75

Question 63

When building a house or constructing an airplane that must be completed by a certain date,which type of scheduling should be used?

A) Forward scheduling
B) Backward scheduling
C) Horizontal scheduling
D) Vertical scheduling

Question 64

Productivity in service-related businesses has not grown as rapidly as in manufacturing businesses because service businesses are

A) More capital intensive
B) More labor intensive
C) Less labor intensive
D) More expensive to operate

Question 65

Rather than forcing customers to select vehicles already on the lot,some automobile manufacturers today allow customers to select features on company web sites before the car is manufactured.These customized orders are sent to the manufacturing assembly lines.Within days,custom-feature vehicles are shipped to a dealer closest to the customer.This is an example of

A) Individual production
B) Mass customization
C) Mass production
D) Niche customization

Question 66

Scheduling is the basic operations management activity for both manufacturing and service businesses that involves

A) The quality of the production
B) The quantity of production
C) The timing of production
D) The productivity level of the workers

Question 67

If a bagel company sold $400,000 worth of bagels and used $150,000 worth of resources,the productivity ratio would be

A) 0.375
B) 2.67
C) 3.33
D) 37.5

Question 68

The study of the interaction between people and machinery is known as

A) Economics
B) Psychonomics
C) Ergonomics
D) Productivity interrelationships

Question 69

Scheduling is necessary to maximize levels of

A) Efficiency and customer service
B) Customer service and expense
C) Sales and expense
D) Efficiency and effectiveness

Question 70

Information that shows the steps required to produce a product is called which of the following?

A) Routing
B) Sequencing
C) Dispatching
D) Controlling

Question 71

In a factory setting,which of the following would be an example of an output?

A) Painting process
B) Manufacturing process
C) Waste product
D) Raw material

Question 72

When production activities are arranged around the due date for product completion,which of the following types of scheduling is used?

A) Forward scheduling
B) Backward scheduling
C) Horizontal scheduling
D) Vertical scheduling

Question 73

Total productivity can be determined by dividing total outputs by

A) Total expenses
B) Total sales
C) Total inputs
D) Total assets

Question 74

What type of scheduling device enables a small business owner to see the time required for each step in the production process and to see the current status of a job?

A) The scheduling chart
B) A Gantt chart
C) A timing chart
D) The Herzberg Chart

Question 75

Scheduling involves all of the following except

A) Routing
B) Sequencing
C) Dispatching
D) Cleaning

Question 76

In the goal of keeping productivity high,a small business owner should look for ways to keep outputs constant while

A) Keeping inputs constant
B) Increasing inputs
C) Increasing expenses
D) Decreasing inputs

Question 77

What percentage of the U.S.work force is employed in the service sector?

A) 25 percent
B) 55 percent
C) 80 percent
D) 85 percent

Question 78

H.Douglas Cook,the owner of Mountain Shadows Inc.,discovered that ____ would increase his workers' productivity.

A) An increase in per-hour pay
B) An increase in equipment
C) An open management style
D) An increase in the use of computers

Question 79

When materials and resources are allocated for production when the job order comes in,which of the following types of scheduling is used?

A) Forward scheduling
B) Backward scheduling
C) Horizontal scheduling
D) Vertical scheduling

Question 80

Small business owners can increase the productivity of their business by

A) Increasing outputs
B) Decreasing inputs
C) Increasing outputs and decreasing inputs
D) Decreasing outputs and increasing inputs