Exam 18: Operations-Management

____ is used to determine the magnitude of an effect and to identify potential causes of variation.

A significant difference between service and manufacturing operations is

Productivity in service-related businesses has not grown as rapidly as in manufacturing businesses because service businesses are

Information that shows the steps required to produce a product is called which of the following?

Define quality and explain the importance of six sigma in small business.

Many larger businesses are deciding that manufacturing is not their specialty,so they are doing which of the following?

Employee behavior in a service business would fall under which of the following?

All the outputs a business produces,including the unintentional outputs,must be considered in the output phase of operations management.

The ratio of inputs used to produce outputs is called

The detailed breakdown of information explaining how the product or service is produced is called

____ are tangible or intangible products that a business produces.

Microbreweries or winemakers use the continuous process in producing their product.

From a customer's perspective,quality means how closely a product conforms to the standards that are set by the business.

To achieve product quality,an emphasis should be placed on controls built into the input stage of operations management.

The process by which the input,transformation,and output phases are monitored in order to identify problems is known as

It has been found that older technology does not significantly decrease a company's productivity.

In Scenario 18-2 above,the detailed breakdown of information explaining exactly how each chocolate will be produced and the steps to be taken at each point in production is called which of the following?

The act of releasing work to employees according to previously established priorities is known as

When materials and resources are allocated for production when the job order comes in,which of the following types of scheduling is used?

Describe three of the five elements of the operations management system.