Deck 22: Patient Education

Question 1

Determining which education materials will best meet your patient's needs depends on which of the following?

A) Patient's learning preference
B) Individual characteristics
C) Lifestyle factors
D) All of the above

Answer 1

All of the above

Question 2

If the medical assistant stands in front of the patient or within the person's field of vision before beginning to speak, which of the following patients would benefit most?

A) A patient with vision loss
B) A patient with hearing loss
C) A patient who does not speak English
D) A patient who is unable to walk

Answer 2

A patient with hearing loss

Question 3

Which statement is true about Dr. Elisabeth Kübler-Ross's stages of grief model?

A) Most patients are ready to learn about disease process immediately after diagnosis.
B) Some patients respond to a disturbing diagnosis with anger toward the physician or medical assistant.
C) Family members of adult patients do not need to be included in education interventions.
D) Most patients reach acceptance of a serious health condition within a few days.

Answer 3

Some patients respond to a disturbing diagnosis with anger toward the physician or medical assistant.

Question 4

HIPAA restrictions on PHI dictate

A) sharing patient information with immediate family members only.
B) releasing patient information only to those identified on the patient authorization form.
C) copying records for the patient's spouse as requested.
D) scheduling family members for educational meetings as needed.

Question 5

A crucial aspect of successful patient teaching is

A) restate.
B) repeat.
C) rephrase.
D) ask for feedback.

Question 6

Mr. Ignatio tells Taylor, the medical assistant, that he is really worried about developing foot ulcers because of his diabetic condition. Taylor has only 10 minutes to spend on patient education today, and he planned to review glucometer techniques. What is the best approach?

A) Tell Mr. Ignatio they will discuss his circulation problems at the next visit.
B) Continue with the lesson on glucometers, because that material is more important.
C) Give Mr. Ignatio a handout about foot care.
D) Explain the importance of foot care and then cover questions about his glucometer.

Question 7

During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis?

A) Denial
B) Anger
C) Depression
D) Isolation

Question 8

Which of the following factors affects a patient's learning?

A) Perception of the disease
B) Age
C) Emotional state
D) Learning style
E) All of the above

Question 9

Which of the following is integral to the informed consent mandate in the Patients' Bill of Rights?

A) Right to information before they receive care
B) Patient confidentiality as it relates to patient education
C) Providing adequate, correct, and understandable information
D) All of the above

Question 10

What is one of the best ways to manage a large amount of information within a short time?

A) Use community resources to reinforce your message.
B) Refer patients to vendor-approved websites.
C) DVDs
D) Group demonstrations

Question 11

The ability to understand the complexities of the disease and treatment recommendations carries which of the following impacts?

A) Sociocultural
B) Intellectual
C) Economic
D) Spiritual

Question 12

You are responsible for developing a patient education pamphlet on diabetes mellitus. Which factor is most important to remember?

A) Using correct medical terminology about the disease process
B) Creating a comprehensive, complex description of the complications of the disease
C) Using language that a sixth- to eighth-grader can understand
D) Creating different pamphlets for male and female patients

Question 13

Mr. Ignatio's daughter called today and wants details about her father's diagnosis. How should the medical assistant manage this request?

A) Send the daughter a copy of her father's records.
B) Ask the daughter to come to the office to review the patient's record.
C) Refer to Mr. Ignatio's authorization of access to his personal information before answering any questions.
D) Call the patient's attorney for approval.

Question 14

Which stage of grief is associated with a patient's refusal to meet with a dietician because he says his diet is fine and there is no need to change it?

A) Denial and isolation
B) Anger
C) Bargaining
D) Depression
E) Acceptance

Question 15

Which model analyzes what people believe to be true about themselves and their health?

A) The health belief model
B) Elisabeth Kübler-Ross's stages of grief
C) The holistic model

Question 16

All written material should be in a large font or large print for which of the following patients?

A) A patient with vision loss
B) A patient with hearing loss
C) A patient who does not speak English
D) A patient who is unable to walk

Question 17

Which of the following locations is an appropriate place for learning?

A) Waiting room
B) Exam rooms
C) Front desk
D) All of the above

Question 18

Which of the following is not a guideline to follow when developing or ordering educational supplies?

A) Material should be written using lay language at the sixth- to eighth-grade level.
B) Information should be well organized.
C) The medical assistant should check for accuracy.
D) The material should promote specific pharmaceutical companies.

Question 19

What is the first requirement in developing a teaching plan that works for a particular individual?

A) Overview of similar teaching outcomes
B) Assessment
C) Summary of anticipated outcomes
D) Determine barriers

Question 20

The best method for communicating with a patient who speaks a different language is to

A) establish eye contact and speak loudly.
B) provide written handouts.
C) use medical terminology to explain the diagnosis.
D) observe the patient for cues that indicate confusion.

Question 21

Diagram and explain how to develop and implement a patient teaching plan.

Question 22

Material should be written in lay language at a(n) __________ grade level to promote general patient understanding.

Question 23

Patient factors that have an impact on learning include the patient's __________ of disease versus the actual state of disease.

Question 24

It is important that the medical assistant be aware of the various __________ available in the community for patient education and referral.

Question 25

You are responsible for conducting a patient education intervention for a patient newly diagnosed with diabetes. What are some guidelines you should follow for patient teaching to be successful? Should you pay attention to any particular patient factors so that you design an education intervention that best meets the needs of the patient? Explain a minimum of four guidelines and four patient factors that can affect patient teaching.

Question 26

What factors should be considered in a holistic approach to patient education for Mr. Ignatio?

Question 27

Discuss the guidelines for patient education.

Question 28

Often the key to patient understanding and __________ is involvement of family members.

Question 29

__________ is a comprehensive Internet site for accurate healthcare information.

Question 30

If the provider believes that it is in the patient's best interest that family members be involved in patient health education, the medical assistant can contact the family only if the patient has given approval. This permission should be included in the patient's HIPAA information and should be documented in the medical record so that all employees can read evidence of the patient's approval.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true, and the second statement is false.
D) The first statement is false, and the second statement is true.

Question 31

A major problem with delivering high-quality patient education in the ambulatory setting is the lack of __________.

Question 32

Providing adequate, correct, and understandable information to patients is integral to the __________ consent mandate in the Patients' Bill of Rights.

Question 33

Both videotapes and Internet sites allow patient learning to be self-directed and __________.

Question 34

Copies of teaching materials should be available in other __________ when possible.

Question 35

The holistic model suggests that patient education should consider all aspects of the patient's life, including the person's __________, emotional, social, economic, and spiritual needs.

Question 36

The medical assistant just completed a short teaching intervention with Mr. Ignatio and his wife about diabetic foot care. Summarize the details that should be included in the documentation entry.

Question 37

Which of the following aspects should be included in the patient's health record regarding education intervention?

A) Patient's response
B) Material covered
C) Date of each session
D) Individual conducting each intervention
E) All of the above

Question 38

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Question 39

Essential factors in __________ management for the ambulatory care setting include conducting adequate patient education and follow-up.

Question 40

Describe the role of the medical assistant as the patient educator.

Question 41

Providing an 83-year-old patient a DVD about diabetes is not an effective teaching method.

Question 42

If a patient is in pain, the patient teaching session should be completed immediately so that the patient can go home and rest.

Question 43

When suggesting possible education tools, the medical assistant should encourage the patient to conduct his or her own research for informative websites.

Question 44

Depression is not a normal part of the grief process.

Question 45

A holistic model for patient education means designing a patient teaching plan that focuses on the patient's disease without concern for the patient's ability to pay for care.

Question 46

A useful approach to dealing with a patient's perceived barriers to healthy living may be referral to a community resource for patient support.

Question 47

A 12-year-old patient recently was diagnosed with rheumatoid arthritis, which may seriously affect his ability to play sports. It is in the child's best interests to conduct education interventions with his parents rather than with him, because he will have to comply with certain activity restrictions.

Question 48

Teaching interventions should be postponed if the patient is extremely anxious or agitated.

Question 49

To accept the severity of a disease, the patient first must understand the potential complications of the disorder.

Question 50

Nonverbal communication is important when interacting with patients who have a language barrier.

Question 51

If a patient is extremely anxious about a diagnosis, it is best to provide comprehensive information about the disease process at that time.

Question 52

Demonstration/return demonstration is an excellent method of teaching a patient how to perform a breathing treatment.

Question 53

Demonstration/return demonstration is an effective method of teaching a patient with diabetes how to give insulin injections.

Question 54

A patient who is actively using defense mechanisms can be helped best by encouraging that the patient participates in a support group.

Question 55

Summarize Dr. Elisabeth Kübler-Ross's stages of grief and explain how the medical assistant can interact therapeutically with patients in the various stages.

Question 56

Dr. Elisabeth Kübler-Ross's model of grief is helpful for families, because everyone experiencing grief goes through the process in the same way.

Question 57

Although Mr. Ignatio refuses to accept the seriousness of his disease, the medical assistant should immediately suggest that he start attending a support group for diabetics at the local hospital.

Question 58

The medical assistant should not automatically release healthcare information to the spouse of the patient.

Question 59

Enabling the patient to gather as much information as possible about his or her disease is part of developing patient ownership of the health problem.

Question 60

Based on what you have learned about the health belief model, explain the five factors that can affect a patient's attitude toward disease and give some suggestions on how the medical assistant can therapeutically perform patient education under these circumstances.

Question 61

If a patient is using bargaining to avoid dealing with the immediate realities of an illness, the medical assistant may tell the patient that diagnostic tests need not be done until the person feels up to it.

Question 62

Family members of an adult patient diagnosed with diabetes mellitus do not need to be involved in patient education.

Question 63

The patient may use defense mechanisms as protection from the realities of a serious disease.

Question 64

Having the patient observe while you change a wound dressing is the most effective method of teaching the skill.

Question 65

If a patient is refusing to accept a diagnosis, the medical assistant could suggest that the patient attend a community support group.

Question 66

The health belief model focuses on what patients believe about themselves and how a health problem affects them.

Question 67

Reflection can be an excellent communication tool to use when a patient is angry about a diagnosis.

Question 68

The use of appropriate body language during a teaching intervention is especially helpful for a patient with a language barrier.