Question 1

Patient factors that have an impact on learning include the patient's __________ of disease versus the actual state of disease.

Accepted Answer

perception

Question 2

Which stage of grief is associated with a patient's refusal to meet with a dietician because he says his diet is fine and there is no need to change it?

Accepted Answer

A)  Denial and isolation 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance 
A)  Denial and isolation 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance A

Question 3

Enabling the patient to gather as much information as possible about his or her disease is part of developing patient ownership of the health problem.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following locations is an appropriate place for learning?

Accepted Answer

A)  Waiting room 
B)  Exam rooms 
C)  Front desk 
D)  All of the above 
A)  Waiting room 
B)  Exam rooms 
C)  Front desk 
D)  All of the above

Question 5

Both videotapes and Internet sites allow patient learning to be self-directed and __________.

Accepted Answer

The answer of Both videotapes and Internet sites allow patient...

Question 6

Having the patient observe while you change a wound dressing is the most effective method of teaching the skill.

Accepted Answer

A) True 
 B)False

Question 7

Depression is not a normal part of the grief process.

Accepted Answer

A) True 
 B)False

Question 8

Determining which education materials will best meet your patient's needs depends on which of the following?

Accepted Answer

A)  Patient's learning preference 
B)  Individual characteristics 
C)  Lifestyle factors 
D)  All of the above 
A)  Patient's learning preference 
B)  Individual characteristics 
C)  Lifestyle factors 
D)  All of the above

Question 9

Mr. Ignatio's daughter called today and wants details about her father's diagnosis. How should the medical assistant manage this request?

Accepted Answer

A)  Send the daughter a copy of her father's records. 
B)  Ask the daughter to come to the office to review the patient's record. 
C)  Refer to Mr. Ignatio's authorization of access to his personal information before answering any questions. 
D)  Call the patient's attorney for approval. 
A)  Send the daughter a copy of her father's records. 
B)  Ask the daughter to come to the office to review the patient's record. 
C)  Refer to Mr. Ignatio's authorization of access to his personal information before answering any questions. 
D)  Call the patient's attorney for approval.

Question 10

When suggesting possible education tools, the medical assistant should encourage the patient to conduct his or her own research for informative websites.

Accepted Answer

A) True 
 B)False

Question 11

__________ is a comprehensive Internet site for accurate healthcare information.

Accepted Answer

The answer of __________ is a comprehensive Internet site for...

Question 12

Demonstration/return demonstration is an effective method of teaching a patient with diabetes how to give insulin injections.

Accepted Answer

A) True 
 B)False

Question 13

A patient who is actively using defense mechanisms can be helped best by encouraging that the patient participates in a support group.

Accepted Answer

A) True 
 B)False

Question 14

The best method for communicating with a patient who speaks a different language is to

Accepted Answer

A)  establish eye contact and speak loudly. 
B)  provide written handouts. 
C)  use medical terminology to explain the diagnosis. 
D)  observe the patient for cues that indicate confusion. 
A)  establish eye contact and speak loudly. 
B)  provide written handouts. 
C)  use medical terminology to explain the diagnosis. 
D)  observe the patient for cues that indicate confusion.

Question 15

What is one of the best ways to manage a large amount of information within a short time?

Accepted Answer

A)  Use community resources to reinforce your message. 
B)  Refer patients to vendor-approved websites. 
C)  DVDs 
D)  Group demonstrations 
A)  Use community resources to reinforce your message. 
B)  Refer patients to vendor-approved websites. 
C)  DVDs 
D)  Group demonstrations

Question 16

The holistic model suggests that patient education should consider all aspects of the patient's life, including the person's __________, emotional, social, economic, and spiritual needs.

Accepted Answer

The answer of The holistic model suggests that patient education...

Question 17

Providing adequate, correct, and understandable information to patients is integral to the __________ consent mandate in the Patients' Bill of Rights.

Accepted Answer

The answer of Providing adequate, correct, and understandable information to...

Question 18

To accept the severity of a disease, the patient first must understand the potential complications of the disorder.

Accepted Answer

A) True 
 B)False

Question 19

Based on what you have learned about the health belief model, explain the five factors that can affect a patient's attitude toward disease and give some suggestions on how the medical assistant can therapeutically perform patient education under these circumstances.

Accepted Answer

The model suggests that the medical assi

Question 20

What is the first requirement in developing a teaching plan that works for a particular individual?

Accepted Answer

A)  Overview of similar teaching outcomes 
B)  Assessment 
C)  Summary of anticipated outcomes 
D)  Determine barriers 
A)  Overview of similar teaching outcomes 
B)  Assessment 
C)  Summary of anticipated outcomes 
D)  Determine barriers

Exam 22: Patient Education

Patient factors that have an impact on learning include the patient's __________ of disease versus the actual state of disease.

Which stage of grief is associated with a patient's refusal to meet with a dietician because he says his diet is fine and there is no need to change it?

Enabling the patient to gather as much information as possible about his or her disease is part of developing patient ownership of the health problem.

Which of the following locations is an appropriate place for learning?

Both videotapes and Internet sites allow patient learning to be self-directed and __________.

Having the patient observe while you change a wound dressing is the most effective method of teaching the skill.

Depression is not a normal part of the grief process.

Determining which education materials will best meet your patient's needs depends on which of the following?

Mr. Ignatio's daughter called today and wants details about her father's diagnosis. How should the medical assistant manage this request?

When suggesting possible education tools, the medical assistant should encourage the patient to conduct his or her own research for informative websites.

__________ is a comprehensive Internet site for accurate healthcare information.

Demonstration/return demonstration is an effective method of teaching a patient with diabetes how to give insulin injections.

A patient who is actively using defense mechanisms can be helped best by encouraging that the patient participates in a support group.

The best method for communicating with a patient who speaks a different language is to

What is one of the best ways to manage a large amount of information within a short time?

The holistic model suggests that patient education should consider all aspects of the patient's life, including the person's __________, emotional, social, economic, and spiritual needs.

Providing adequate, correct, and understandable information to patients is integral to the __________ consent mandate in the Patients' Bill of Rights.

To accept the severity of a disease, the patient first must understand the potential complications of the disorder.

Based on what you have learned about the health belief model, explain the five factors that can affect a patient's attitude toward disease and give some suggestions on how the medical assistant can therapeutically perform patient education under these circumstances.

What is the first requirement in developing a teaching plan that works for a particular individual?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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