Deck 8: Skills for Building Personal Credibility and Influencing Others

Question 1

In a procedure called nominal group technique (NGT),group members write down their ideas on individual slips of paper,which are later transferred to a whiteboard or flipchart for the entire group to work with.

Answer 1

True

Question 2

The best listeners are passive listeners because they do not interrupt the speaker.

Answer 2

False

Question 3

There is a rule of thumb that says leaders should praise followers in public and punish them in private.

Answer 3

True

Question 4

Stress has only negative implications on an individual's health and work.

Question 5

Leaders in the second quadrant of the credibility matrix are most likely people who have joined the company from an entirely different industry.

Question 6

Meetings should only be called if the potential benefits outweigh the costs.

Question 7

Leadership credos are personal and are closely linked with a leader's values-a credo should describe what the leader believes in and will or will not stand for.

Question 8

While listening,a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

Question 9

A particularly destructive form of incongruent verbal and nonverbal signals is sarcasm.

Question 10

Informal,personal communication is enhanced when leaders communicate across their desks to followers.

Question 11

Employees working for leaders they think are credible are highly likely to work long hours.

Question 12

Leaders are likely to encourage creativity in their organizations by delegating authority and empowering followers to take risks.

Question 13

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

Question 14

Credibility is made up of three components,which are expertise,commitment,and relationships.

Question 15

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

Question 16

The first stage of problem solving is to analyze the causes of a problem.

Question 17

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Question 18

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

Question 19

Bass has defined communication effectiveness as the degree to which someone tells others something and ensures that they understand what was said.

Question 20

The Abilene paradox occurs when leaders are assertive with friends and peers.

Question 21

Which of the following would be best for managing stress?

A)trying to breathe in a shallow manner
B)using progressive muscle relaxation techniques
C)consuming regular amounts of alcohol with peers
D)avoiding discussions about work with family members

Question 22

A way to maximize the benefits of a meeting is to

A)pick a time and place as convenient as possible for all participants.
B)encourage participation.
C)stick to the agenda.
D)provide pertinent reports and support materials to all participants.

Question 23

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic,self-effacing way?

A)mindfulness
B)agreeableness
C)acquiescence
D)introversion

Question 24

________ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

A)Performance
B)Depression
C)Emotion
D)Stress

Question 25

Which of the following statements is most likely true about defensiveness?

A)It discourages subordinates to act like a leader.
B)It occurs when someone feels threatened.
C)It strengthens a person's ability to constructively use information.
D)It helps leaders empathize with how they and their policies are seen by subordinates.

Question 26

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

A)They have had little time to build relationships with co-workers.
B)They are new college hires.
C)They have a high level of trust and a high level of expertise.
D)They are promoted from among peers.

Question 27

In a systems view of communication,identify the immediate next step after "expression."

A)intention
B)reception
C)interpretation
D)feedback

Question 28

Which of the following is the most important step in conducting a meeting?

A)listing the objectives for the meeting
B)determining if the meeting is necessary
C)developing a plan for attaining goals
D)making the meeting convenient for all participants

Question 29

Which of the following statements is true about force field analysis?

A)It is also called a "fishbone" diagram because of its shape.
B)It is similar to brainstorming in that it is an idea-generating activity conducted in a group setting.
C)It is used as a tool for identifying the key elements affecting a problem situation.
D)It is usually referred to as an Ishikawa diagram after the person who developed it.

Question 30

The ________ component of assertiveness skills concerns knowing where and when not to behave assertively.

A)evaluative
B)behavioral
C)knowledge
D)assertive

Question 31

In the context of choosing an appropriate context and medium,oral communication is ideal when

A)the personalized aspect needs to be ignored.
B)leaders need to share their transitory feelings with subordinates.
C)communication needs to be two-way.
D)leaders need a record of the communication.

Question 32

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

A)triggering event,feelings and behaviors
B)triggering event,your self-talk,feelings and behaviors
C)triggering event,feelings and behaviors,your thinking
D)triggering event,self-talk,group brainstorming for a solution

Question 33

Which of the following most likely makes up the evaluative component of listening skills?

A)knowing how well one can paraphrase a sender's message
B)knowing what nonverbal signals to send
C)correctly interpreting a sender's nonverbal signals
D)identifying individuals who are likely to send nonverbal signals

Question 34

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

A)a cause-and-effect diagram
B)force field analysis
C)nominal group technique (NGT)
D)the A-B-C model

Question 35

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

A)Cause analysis approaches
B)Force field analyses
C)Cause-and-effect diagrams
D)Root-cause diagrams

Question 36

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

A)developing leadership knowledge and skills
B)building expertise and technical competence
C)building relationships with co-workers
D)sharing personal mission statements

Question 37

The degree to which someone tells others something and ensures that they understand what was said is called

A)active communication.
B)expression effectiveness.
C)the intention component.
D)communication effectiveness.

Question 38

Which of the following would most likely result from too much stress?

A)low employee turnover
B)lnadequate communication
C)reduced job performance
D)increased level of passive listening

Question 39

Which of the following statements is true about assertive people?

A)They take responsibility for what they say.
B)They have self-talk that is doubtful and questioning.
C)They are likely to become irritated,angry,and loud when sticking to their guns.
D)They avoid interpersonal conflict entirely by expressing their needs in a self-effacing way.

Question 40

________ is an effort to attain objectives by attacking or hurting others.

A)Acquiescence
B)Aggression
C)Autonomy
D)Assertiveness