Question 1

While listening,a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

Accepted Answer

A) True 
 B)False  True

Question 2

The best listeners are passive listeners because they do not interrupt the speaker.

Accepted Answer

A) True 
 B)False  False

Question 3

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

Accepted Answer

A) True 
 B)False  False

Question 4

The Abilene paradox occurs when leaders are assertive with friends and peers.

Accepted Answer

A) True 
 B)False

Question 5

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Accepted Answer

A) Cause analysis approaches 
B) Force field analyses 
C) Cause-and-effect diagrams 
D) Root-cause diagrams 
A) Cause analysis approaches 
B) Force field analyses 
C) Cause-and-effect diagrams 
D) Root-cause diagrams

Question 6

Which of the following would be best for managing stress?

Accepted Answer

A) trying to breathe in a shallow manner 
B) using progressive muscle relaxation techniques 
C) consuming regular amounts of alcohol with peers 
D) avoiding discussions about work with family members 
A) trying to breathe in a shallow manner 
B) using progressive muscle relaxation techniques 
C) consuming regular amounts of alcohol with peers 
D) avoiding discussions about work with family members

Question 7

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

Accepted Answer

A) They have had little time to build relationships with co-workers. 
B) They are new college hires. 
C) They have a high level of trust and a high level of expertise. 
D) They are promoted from among peers. 
A) They have had little time to build relationships with co-workers. 
B) They are new college hires. 
C) They have a high level of trust and a high level of expertise. 
D) They are promoted from among peers.

Question 8

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

Accepted Answer

A) True 
 B)False

Question 9

The degree to which someone tells others something and ensures that they understand what was said is called

Accepted Answer

A) active communication. 
B) expression effectiveness. 
C) the intention component. 
D) communication effectiveness. 
A) active communication. 
B) expression effectiveness. 
C) the intention component. 
D) communication effectiveness.

Question 10

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

Accepted Answer

A) a cause-and-effect diagram 
B) force field analysis 
C) nominal group technique (NGT) 
D) the A-B-C model 
A) a cause-and-effect diagram 
B) force field analysis 
C) nominal group technique (NGT) 
D) the A-B-C model

Question 11

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

Accepted Answer

A) True 
 B)False

Question 12

Meetings should only be called if the potential benefits outweigh the costs.

Accepted Answer

A) True 
 B)False

Question 13

Employees working for leaders they think are credible are highly likely to work long hours.

Accepted Answer

A) True 
 B)False

Question 14

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Accepted Answer

A) triggering event,feelings and behaviors 
B) triggering event,your self-talk,feelings and behaviors 
C) triggering event,feelings and behaviors,your thinking 
D) triggering event,self-talk,group brainstorming for a solution 
A) triggering event,feelings and behaviors 
B) triggering event,your self-talk,feelings and behaviors 
C) triggering event,feelings and behaviors,your thinking 
D) triggering event,self-talk,group brainstorming for a solution

Question 16

Which of the following would most likely result from too much stress?

Accepted Answer

A) low employee turnover 
B) lnadequate communication 
C) reduced job performance 
D) increased level of passive listening 
A) low employee turnover 
B) lnadequate communication 
C) reduced job performance 
D) increased level of passive listening

Question 17

Which of the following statements is true about force field analysis?

Accepted Answer

A) It is also called a "fishbone" diagram because of its shape. 
B) It is similar to brainstorming in that it is an idea-generating activity conducted in a group setting. 
C) It is used as a tool for identifying the key elements affecting a problem situation. 
D) It is usually referred to as an Ishikawa diagram after the person who developed it. 
A) It is also called a "fishbone" diagram because of its shape. 
B) It is similar to brainstorming in that it is an idea-generating activity conducted in a group setting. 
C) It is used as a tool for identifying the key elements affecting a problem situation. 
D) It is usually referred to as an Ishikawa diagram after the person who developed it.

Question 18

Which of the following statements is true about assertive people?

Accepted Answer

A) They take responsibility for what they say. 
B) They have self-talk that is doubtful and questioning. 
C) They are likely to become irritated,angry,and loud when sticking to their guns. 
D) They avoid interpersonal conflict entirely by expressing their needs in a self-effacing way. 
A) They take responsibility for what they say. 
B) They have self-talk that is doubtful and questioning. 
C) They are likely to become irritated,angry,and loud when sticking to their guns. 
D) They avoid interpersonal conflict entirely by expressing their needs in a self-effacing way.

Question 19

Which of the following statements is most likely true about defensiveness?

Accepted Answer

A) It discourages subordinates to act like a leader. 
B) It occurs when someone feels threatened. 
C) It strengthens a person's ability to constructively use information. 
D) It helps leaders empathize with how they and their policies are seen by subordinates. 
A) It discourages subordinates to act like a leader. 
B) It occurs when someone feels threatened. 
C) It strengthens a person's ability to constructively use information. 
D) It helps leaders empathize with how they and their policies are seen by subordinates.

Question 20

A way to maximize the benefits of a meeting is to

Accepted Answer

A) pick a time and place as convenient as possible for all participants. 
B) encourage participation. 
C) stick to the agenda. 
D) provide pertinent reports and support materials to all participants. 
A) pick a time and place as convenient as possible for all participants. 
B) encourage participation. 
C) stick to the agenda. 
D) provide pertinent reports and support materials to all participants.

While listening,a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

The best listeners are passive listeners because they do not interrupt the speaker.

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

The Abilene paradox occurs when leaders are assertive with friends and peers.

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Which of the following would be best for managing stress?

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

The degree to which someone tells others something and ensures that they understand what was said is called

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

Meetings should only be called if the potential benefits outweigh the costs.

Employees working for leaders they think are credible are highly likely to work long hours.

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Which of the following would most likely result from too much stress?

Which of the following statements is true about force field analysis?

Which of the following statements is true about assertive people?

Which of the following statements is most likely true about defensiveness?

A way to maximize the benefits of a meeting is to

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values,ethics,and Character

Leadership Attributes

Leadership Behavior

Motivation, performance, and Effectiveness

Satisfaction, engagement, and Potential

Groups, teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Skills for Optimizing Leadership As Situations Change

Filters

Exam 8: Skills for Building Personal Credibility and Influencing Others

While listening,a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

The best listeners are passive listeners because they do not interrupt the speaker.

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

The Abilene paradox occurs when leaders are assertive with friends and peers.

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Which of the following would be best for managing stress?

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

The degree to which someone tells others something and ensures that they understand what was said is called

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts,or self-talk,about stressful events.

Meetings should only be called if the potential benefits outweigh the costs.

Employees working for leaders they think are credible are highly likely to work long hours.

According to R.T.Hogan and J.Morrison,leaders should recognize that creativity is revolutionary,not evolutionary.

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Which of the following would most likely result from too much stress?

Which of the following statements is true about force field analysis?

Which of the following statements is true about assertive people?

Which of the following statements is most likely true about defensiveness?

A way to maximize the benefits of a meeting is to

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values,ethics,and Character

Leadership Attributes

Leadership Behavior

Motivation, performance, and Effectiveness

Satisfaction, engagement, and Potential

Groups, teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Skills for Optimizing Leadership As Situations Change

Filters