Deck 17: Skills for Optimizing Leadership As Situations Change

Question 1

The idea component of a leader's vision is more likely to gain follower commitment if it is a solo effort by the leader.

Answer 1

False

Question 2

In the context of team building,managers should be unapologetic and insistent about exercising their authority over direction and over outer-limit constraints on team behavior.

Answer 2

True

Question 3

One of Fisher and Ury's main tips on successful negotiation is to focus on positions,not on interests.

Answer 3

False

Question 4

In the context of general approaches to conflict resolution as described by Thomas,accommodation is an approach that represents a compromise between domination and appeasement.

Question 5

In general,leaders will be only as effective as the followers and teams they lead.

Question 6

In the context of managing conflict,a zero-sum situation is one in which intermediate degrees of satisfaction are possible,but increases in one party's satisfaction inherently decrease the other party's satisfaction,and vice versa.

Question 7

A leadership vision consists of six related components.

Question 8

A leader's credibility erodes if the team members are not held accountable for behavior that is misaligned with the team's operating principles.

Question 9

When a leader wants to allow subordinates to learn from their mistakes,then compromising is the best conflict-management approach.

Question 10

Leaders should focus primarily on developing edge before defining their team's core values.

Question 11

A strictly hands-off managerial stance tends to improve a team's effectiveness,particularly when members are inexperienced in teamwork because team members are forced to work collaboratively.

Question 12

In terms of a model of performance,the two components that make up capabilities are training and goal setting.

Question 13

Increased effort and stimulated critical thinking are potential benefits of conflict.

Question 14

Research suggests that groups with appropriate structures tend to develop healthy internal processes,whereas groups with insufficient or inappropriate structures tend to have process problems.

Question 15

Correctly administered punishment does not cause emotional side effects.

Question 16

Compromising is most likely the best approach to conflict management when opponents with equal power are committed to mutually exclusive goals.

Question 17

Conflict resolution will become a less essential skill as management practices shift away from authoritarian directives and toward cooperative approaches.

Question 18

Making a sports team run several laps around an athletic field would potentially be an example of punishment.

Question 19

Winning a negotiation at your counterpart's expense will usually result in a long-term gain.

Question 20

In the context of team building,catalyzing real team performances at the top means replacing executive leadership with executive teams.

Question 21

Which of the following is not one of the five general approaches to managing conflict as described by Thomas?

A)avoidance
B)sharing
C)negotiation
D)competition

Question 22

Which of the following is not a component of a leadership vision?

A)ideas
B)edge
C)policies
D)expectations

Question 23

What is the main purpose of using the model of performance?

A)identifying job satisfaction levels in the industry
B)benchmarking the organizational climate
C)initiating performance appraisals
D)managing problem performers

Question 24

In the context of leaders creating a compelling vision,which of the following components pertains to lessons of leadership learned through personal experience that are related to a team's future picture and core values?

A)idea
B)edge
C)expectation
D)emotional energy

Question 25

What should a leader do if the model of performance reveals that expectations for compliance are causing performance problems?

A)provide training opportunities
B)utilize reward power
C)clarify team goals
D)delegate tasks

Question 26

In the context of the five general approaches to managing conflict between two parties as described by Thomas,which of the following is a characteristic of the collaboration approach?

A)It involves indifference to the concerns of both parties.
B)It represents a compromise between domination and appeasement.
C)It reflects a desire to achieve one's own ends at the expense of someone else.
D)It reflects an effort to fully satisfy both parties.

Question 27

Which of the following should leaders do when administering punishment to a follower?

A)They should focus their attention on the person rather than the act.
B)They should ask the person to change his or her personality,values,or preferences.
C)They should provide a clear rationale for the punishment.
D)They should utilize the performance model as a guide.

Question 28

Which equation represents the model of performance?

A)Expectations = f (Performance × Capabilities × Opportunities × Motivation)
B)Performance = f (Expectations × Capabilities × Opportunities × Motivation)
C)Capabilities = f (Expectations × Performance × Opportunities × Motivation)
D)Performance = f (Expectations × Capabilities × Programs × Rewards)

Question 29

In the context of performance problems,which of the following should leaders do to resolve motivation problems in followers and teams?

A)They should ensure that followers wait for proper instructions.
B)They should reallocate and redesign tasks to improve skill variety.
C)They should select followers with low levels of intrinsic motivation.
D)They should obtain all necessary equipment required for a task.

Question 30

Which statement about executive teams is most likely false?

A)Executive teams are often bogged down while making operational decisions.
B)Executive teams have the opportunity to change organizational systems.
C)All the work that is done at the executive level requires all of the team members to be present.
D)Because of their level in the organization,most executive teams are shielded from many of the resource constraints other teams face.

Question 31

In the context of diagnosing performance problems,which of the following statements is most likely true of the expectations component of the performance model?

A)Problems occur when teams are unclear about their objectives.
B)Lack of financial resources and necessary equipment leads to performance problems.
C)Problems are resolved by sending people who lack abilities for training.
D)Abilities and skills are the components that make up expectations.

Question 32

Identify a true statement about negotiation as a technique to resolve conflicts.

A)Negotiators should treat people and problems as the same.
B)Win-win negotiation is always the best technique.
C)Negotiation should primarily focus on interests and not on positions.
D)Minimal amount of time should be spent in preparing for a negotiating session.

Question 33

In the context of the five general approaches to managing conflict as described by Thomas,which conflict resolution approach is known as the win-lose orientation?

A)the avoidance approach
B)the competition approach
C)the collaboration approach
D)the sharing approach

Question 34

Which of the following is a team trip wire presented by Hackman?

A)create an inappropriate authority balance in the group
B)define tasks for which members are collectively responsible
C)specify simple team objectives and provide adequate resources
D)provide organizational support for task-performing teams and work groups

Question 35

People most likely get more involved in a leader's vision when ________ are used.

A)lengthy,formal speeches
B)PowerPoint presentations
C)personal experiences
D)current statistics

Question 36

According to Keller and Szilagyi,which of the following is most likely true of the use of properly administered punishment?

A)It results in role ambiguity.
B)It increases tardiness rates.
C)It clarifies roles and expectations.
D)It causes undesirable emotional side effects.

Question 37

Researchers have found that conflict can most likely cause a radical change in

A)perception.
B)political power.
C)task delegation.
D)negotiation terms.

Question 38

Which of the following would least likely cause a conflict in a work group?

A)group members competing for rewards
B)group members facing uncertain demands
C)group members having similar short-term goals
D)group members having strong differences in values

Question 39

Two parties in conflict arrive at a compromise between domination and appeasement.In the context of the general approaches to managing conflict as described by Thomas,which of the following resolution approaches does this refer to?

A)the sharing approach
B)the competition approach
C)the collaboration approach
D)the accommodation approach

Question 40

In order to resolve a conflict,one party entirely gives in to the other party's concerns without making any effort to achieve its own ends.In the context of the five general approaches to conflict resolution as described by Thomas,which of the following resolution approaches does this refer to?

A)The avoidance approach
B)The sharing approach
C)The collaboration approach
D)The accommodation approach