Deck 7: Managing Human Resources

Question 1

Human resource information systems (HRIS)collect and sort data relevant to help HR managers make strategic decisions about how to best manage current and future staffing needs.

Answer 1

True

Question 2

The HR manager is responsible to avoid intentional and unintentional discrimination.

Answer 2

True

Question 3

The objective of strategic human resource management is the development of a system that enhances an organization's efficiency,quality,innovation,and responsiveness to customers.

Answer 3

True

Question 4

Embracing diversity encourages employee engagement and thus encourages differences of opinions or ideas that are beneficial to the organization.

Question 5

Identifying the tasks,duties,and responsibilities that make up a job and the knowledge,skills,and abilities needed to perform the job is known as a job analysis.

Question 6

The Human Rights Act restricts the employer's right to reward high-performing employees.

Question 7

It is estimated that indirect costs of an accident at work can be as much as two to ten times more than the direct costs related to the accident itself.

Question 8

A personnel replacement chart helps managers with succession planning.

Question 9

The Canadian Human Rights Act covers all businesses under provincial jurisdiction.

Question 10

Any successful HR strategy must be inclusive and open to the integration of racially diverse populations as well as age diversity to close the skills gap left by retiring baby boomers.

Question 11

The illegal practice of deliberately using prohibited grounds,such as race,religion,and sex,when making employment decisions is known as unintentional discrimination.

Question 12

Demand forecasts estimate the availability and qualifications of current employees now and in the future and the supply of qualified workers in the external labour market.

Question 13

The Employment Standards Act sets out the maximum employee entitlements for the private sector.

Question 14

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity the most immediate layer of factors that create diversity relate to one's age,gender,ability,ethnicity,race,and sexual orientation.

Question 15

In today's highly diverse population,it is no longer a struggle for highly skilled immigrants living in Canada to find well-paying jobs.

Question 16

Managers who have outsourcing experience have found that outsourcing works poorly for tasks that can be rule-based and do not require creativity.

Question 17

Once the baby boomers retire,there will be no need for succession planning for new business leaders.

Question 18

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity income is considered an internal dimension.

Question 19

Human resource planning includes all the activities that managers engage in to forecast their current and future needs for human resources.

Question 20

Most businesses that operate in more than one province,such as telecommunications and transportation,are covered under federal jurisdiction.

Question 21

A typical hiring process has five steps.

Question 22

Recruitment includes all the activities that managers use to develop a pool of qualified candidates for open positions.

Question 23

Managers should perform performance appraisal but should not participate in performance feedback.

Question 24

An unstructured interview often asks "situational" interview questions.

Question 25

Internal recruitment strategies include job changes that entail no major changes in responsibilities or authority levels or promotions.

Question 26

Outsourcing is used increasingly on a national level but infrequently on a global basis.

Question 27

The job description is the process of identifying the tasks and duties that make up a job.

Question 28

The graphic rating scale is the most popular method of employee performance appraisal.

Question 29

Development often includes varied work experiences and formal education.

Question 30

An example of a behavioural interview question would be: How would you deal with a distraught customer?

Question 31

When a salesperson is evaluated by his or her manager twice a year on a number of performance dimensions,this is an informal appraisal.

Question 32

Evaluations based on structured interviews may be less likely to be influenced by the biases of the interviewer than evaluations based on unstructured interviews.

Question 33

When employees are externally recruited there is certainty about whether they will be good performers.

Question 34

When amusement parks find that not enough young people are available or willing to work for them,they use this information in their supply forecasts.

Question 35

In a 360-degree appraisal,a manager's performance is appraised by a variety of people.

Question 36

The job specification is the process of identifying the knowledge,skills,and abilities needed to perform the job.

Question 37

Selection tools must be reliable and valid.

Question 38

A job analysis includes both a job description and a job specification.

Question 39

Recruitment is the process by which managers determine the relative qualifications of job applicants and the potential for performing well in a particular job.

Question 40

Training focuses on building the knowledge and skills of organizational members so that they will be prepared to take on new responsibilities.

Question 41

When Ford Motor Co.tests applicants for assembly-line positions to determine their reading and mathematical skills to determine if they can do these types of jobs,what type of screening procedure is being used?

A)Personality tests
B)Ad hoc tests
C)Ability tests
D)Situational tests
E)Unstructured tests

Question 42

When giving performance feedback managers should avoid personal criticisms.

Question 43

Abuse of authority and sexual harassment are two common forms of workplace harassment.

Question 44

Almost all companies have had success with cafeteria-style benefit plans.

Question 45

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an external dimension affecting diversity?

A)Gender identity
B)Relational status
C)Seniority
D)Physical ability
E)Cognitive ability

Question 46

Unwelcome behaviour of a sexual nature in the workplace that negatively affects the work environment or leads to adverse job-related consequences for the employee is known as sexual harassment.

Question 47

Employees may desire to unionize to further their collective interests in the organization.

Question 48

A workplace harassment policy should contain all but which of the following elements?

A)Examples of types of behaviour that are unacceptable
B)Measures for a public trial of the prosecuted
C)A procedure for employees to use to report instances of harassment
D)A discussion of the disciplinary actions that will be taken when harassment has taken place
E)A commitment to educate and train organizational members about sexual harassment

Question 49

Canada has become a truly diverse country,especially with respect to which of the following the dimensions?

A)Age,sexual orientation,and race
B)Age,race,and ethnicity
C)Age,ethnicity,and sexual orientation
D)Age,gender,and sexual orientation
E)Age,ethnicity,and gender

Question 50

What type of interviewing question is being used when all of the job applicants for a sales position are asked: "What would you do when a customer complains that it takes too long to receive service?"

A)Personality
B)Situational
C)Ad hoc
D)Unstructured
E)Worker-requirements interview questions

Question 51

A graphic rating scale is:

A)a behavioural method of employee appraisal
B)an informal method of employee appraisal
C)a 360-degree appraisal
D)a subordinate appraisal
E)also known as a peer feedback

Question 52

Employers are legally required to provide workers' compensation,social insurance,and employment insurance benefits to their employees.

Question 53

Pay structure is the relative position of an organization's pay incentives in comparison with those of other organizations in the same industry.

Question 54

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an organizational dimension affecting diversity?

A)Race
B)Sexual orientation
C)Personal habits
D)Work location
E)Relational status

Question 55

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an internal dimension affecting diversity?

A)Seniority
B)Management status
C)Income
D)Appearance
E)Gender Identity

Question 56

To help eradicate harassment in the workplace,managers should develop and clearly communicate a workplace harassment policy endorsed by top management.

Question 57

The interests of shareholders are often pitched against the interests of workers to the detriment of the latter.

Question 58

In a ________ performance appraisal,managers,peers,subordinates,customers,and even those who are being appraised themselves participate in the evaluation process.

A)pay level
B)90-degree
C)360-degree
D)graphic-rating scale
E)behavioural observation scale

Question 59

The first step in the labour relations process is for workers to seek collective representation by expressing a desire to unionize.

Question 60

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an external dimension affecting diversity?

A)Race
B)Sexual orientation
C)Personal habits
D)Work location
E)Seniority

Question 61

Prior to designing a training and development program for managers,a human resource specialist attempts to determine which managers need training and what type of skills and knowledge these managers need to develop.This process is known as:

A)RJP validation
B)needs assessment
C)job validation
D)recruitment
E)skills assessment

Question 62

Which of the following can be a disadvantage of internal recruitment?

A)Internal applicants are familiar with the goals of the organization
B)Internal applicants are known to managers
C)Internal recruiting can boost the morale of workers who didn't get promoted
D)Internal applicants are familiar with the culture of the organization
E)Internal recruitment tends to maintain the status quo

Question 63

When managers look outside to fill open positions,this is known as:

A)external recruiting
B)internal recruiting
C)lateral moves
D)selection
E)training

Question 64

Differences among people in age,gender,race,ethnicity,ability,and sexual orientation is known as:

A)multi-culturalism
B)immigration
C)diversity
D)millennials
E)baby boomers

Question 65

Types of performance appraisals include all of the following,except:

A)an RJP appraisal
B)trait appraisals
C)behaviour appraisals
D)graphic rating scale method
E)results appraisal

Question 66

The managers of ABC Company decided that their company would pay wages that were generally above the industry average.They were hoping to attract better-qualified employees than other firms.This is an example of managers making a decision regarding:

A)pay level
B)pay structure
C)formal performance appraisal
D)informal performance appraisal
E)collective bargaining

Question 67

When an employee asks his or her manager,on the spur of the moment,whether he or she needs improvement in a specific area,this is considered to be a(n):

A)informal appraisal
B)360-degree appraisal
C)formal appraisal
D)subordinate appraisal
E)peer appraisal

Question 68

All of the following exemplify hostile work environment sexual harassment,except:

A)threats of dismissal by a harasser
B)sexually oriented comments
C)displays of pornography
D)distribution of sexually oriented objects
E)sexually oriented remarks about someone's physical appearance

Question 69

Diversity a pressing issue for managers and organizations for all of the following reasons,except:

A)Effectively managing diversity can improve organizational effectiveness.
B)Embracing diversity encourages employee engagement.
C)Embracing diversity encourages differences of opinions or ideas that are beneficial to the organization.
D)There is a strong ethical imperative in many societies to see that all people receive equal opportunities and are treated fairly and justly.
E)Employees are less productive in diverse,global organizations making it critical to reduce the level of diversity in global corporations.

Question 70

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as:

A)training
B)development
C)job analysis
D)selection
E)performance appraisal

Question 71

__________ are activities that managers engage in to ensure that they have effective working relationships with the labour unions that represent their employees' interests.

A)Collective bargaining
B)Industrial relations
C)Labour relations
D)Collective agreement
E)Strategic HRM

Question 72

Identifying the tasks,duties,and responsibilities that make up a job and the knowledge,skills,and abilities needed to perform the job is known as:

A)a job description
B)a job analysis
C)a job specification
D)a job appraisal
E)job identification

Question 73

The process of identifying in writing the tasks,duties,and responsibilities for a specific job is known as:

A)a job description
B)performance appraisal
C)job specification
D)selection
E)development

Question 74

Quid pro quo sexual harassment occurs when a harasser:

A)asks or forces an employee to perform sexual favours to keep a job
B)asks or forces an employee to perform sexual favours to receive a promotion
C)asks or forces an employee to perform sexual favours to receive a raise
D)asks or forces an employee to perform sexual favours to obtain a work-related opportunity
E)all of these choices are correct

Question 75

The objective of strategic HRM is the development of a system that enhances all of the following,except:

A)efficiency
B)quality
C)conflict
D)innovation
E)responsiveness to customers

Question 76

The set of activities in which managers engage to develop a pool of qualified candidates for open positions is known as:

A)selection
B)performance appraisal
C)feedback
D)recruitment
E)training

Question 77

When Microsoft sends teams of interviewers to college campuses to recruit new employees,this is known as:

A)external recruiting
B)internal recruiting
C)lateral moves
D)selection
E)training

Question 78

Which statement is true about the Canadian Human Rights Act?

A)It covers the entire private sector.
B)It covers the entire public sector.
C)It covers only British Columbia,Prince Edward Island,Quebec,and Yukon.
D)It covers all businesses under federal jurisdiction.
E)It only covers workers in Ontario and Quebec

Question 79

A ________ is when managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies.

A)supply forecast
B)job analysis
C)job specification
D)demand forecast
E)job description

Question 80

Which of the following are considered mandatory benefits in Canada?

A)Employment insurance,dental benefits,and medical benefits
B)Home insurance social insurance,and life insurance
C)Employment insurance,social insurance,and worker's compensation
D)Employment insurance,social insurance,and life insurance
E)Disability insurance,liability insurance,and social insurance