Question 1

The evaluation of employees' job performance and contributions to their organization is known as a:

Accepted Answer

A) selection 
B) performance appraisal 
C) performance feedback 
D) training 
E) feedback 
A) selection 
B) performance appraisal 
C) performance feedback 
D) training 
E) feedback B

Question 2

Explain three reasons why diversity is such a pressing issue of managers and organizations.

Accepted Answer

Several reasons explain why diversity is such a pressing issue for managers and organizations: 1.Effectively managing diversity can improve organizational effectiveness.When managers manage diversity well,they not only encourage other managers to treat diverse members of an organization fairly and justly but they also demonstrate that diversity is an important resource that can help an organization gain a competitive advantage.2.Embracing diversity encourages employee engagement and thus encourages differences in opinions or ideas that can be beneficial to the organization.3.There is a strong ethical imperative in many societies to see that all people receive equal opportunities and are treated fairly and justly.Unfair treatment is also illegal.

Question 3

Outsourcing is used increasingly on a national level but infrequently on a global basis.

Accepted Answer

A) True 
 B)False  False

Question 4

In a ________ performance appraisal,managers,peers,subordinates,customers,and even those who are being appraised themselves participate in the evaluation process.

Accepted Answer

A) pay level 
B) 90-degree 
C) 360-degree 
D) graphic-rating scale 
E) behavioural observation scale 
A) pay level 
B) 90-degree 
C) 360-degree 
D) graphic-rating scale 
E) behavioural observation scale

Question 5

Outsourcing works well for all of the following tasks,except:

Accepted Answer

A) those that are based on rules 
B) those that are based on creativity 
C) those that can apply pre-existing algorithms 
D) those that do not require problem solving 
E) those that do not require familiarity with the customs of the country in which the company is based 
A) those that are based on rules 
B) those that are based on creativity 
C) those that can apply pre-existing algorithms 
D) those that do not require problem solving 
E) those that do not require familiarity with the customs of the country in which the company is based

Question 6

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an organizational dimension affecting diversity?

Accepted Answer

A) Race 
B) Sexual orientation 
C) Personal habits 
D) Work location 
E) Relational status 
A) Race 
B) Sexual orientation 
C) Personal habits 
D) Work location 
E) Relational status

Question 7

Which statement is true about the Canadian Human Rights Act?

Accepted Answer

A) It covers the entire private sector. 
B) It covers the entire public sector. 
C) It covers only British Columbia,Prince Edward Island,Quebec,and Yukon. 
D) It covers all businesses under federal jurisdiction. 
E) It only covers workers in Ontario and Quebec 
A) It covers the entire private sector. 
B) It covers the entire public sector. 
C) It covers only British Columbia,Prince Edward Island,Quebec,and Yukon. 
D) It covers all businesses under federal jurisdiction. 
E) It only covers workers in Ontario and Quebec

Question 8

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity,this is known as:

Accepted Answer

A) external recruiting 
B) internal recruiting 
C) lateral moves 
D) selection 
E) training 
A) external recruiting 
B) internal recruiting 
C) lateral moves 
D) selection 
E) training

Question 9

When amusement parks find that not enough young people are available or willing to work for them,they use this information in their supply forecasts.

Accepted Answer

A) True 
 B)False

Question 10

When Microsoft sends teams of interviewers to college campuses to recruit new employees,this is known as:

Accepted Answer

A) external recruiting 
B) internal recruiting 
C) lateral moves 
D) selection 
E) training 
A) external recruiting 
B) internal recruiting 
C) lateral moves 
D) selection 
E) training

Question 11

Human resource information systems (HRIS)collect and sort data relevant to help HR managers make strategic decisions about how to best manage current and future staffing needs.

Accepted Answer

A) True 
 B)False

Question 12

Tests,which assess the skills of a job applicant necessary for the successful performance of the job,are known as:

Accepted Answer

A) personality tests 
B) paper-and-pencil tests 
C) unstructured tests 
D) ability tests 
E) structured tests 
A) personality tests 
B) paper-and-pencil tests 
C) unstructured tests 
D) ability tests 
E) structured tests

Question 13

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an internal dimension affecting diversity?

Accepted Answer

A) Seniority 
B) Management status 
C) Income 
D) Appearance 
E) Gender Identity 
A) Seniority 
B) Management status 
C) Income 
D) Appearance 
E) Gender Identity

Question 14

Summarize the advantages and disadvantages of internal recruitment.

Accepted Answer

None

Question 15

The objective of strategic HRM is the development of a system that enhances all of the following,except:

Accepted Answer

A) efficiency 
B) quality 
C) conflict 
D) innovation 
E) responsiveness to customers 
A) efficiency 
B) quality 
C) conflict 
D) innovation 
E) responsiveness to customers

Question 16

When an employee asks his or her manager,on the spur of the moment,whether he or she needs improvement in a specific area,this is considered to be a(n):

Accepted Answer

A) informal appraisal 
B) 360-degree appraisal 
C) formal appraisal 
D) subordinate appraisal 
E) peer appraisal 
A) informal appraisal 
B) 360-degree appraisal 
C) formal appraisal 
D) subordinate appraisal 
E) peer appraisal

Question 17

To help eradicate harassment in the workplace,managers should develop and clearly communicate a workplace harassment policy endorsed by top management.

Accepted Answer

A) True 
 B)False

Question 18

Differences among people in age,gender,race,ethnicity,ability,and sexual orientation is known as:

Accepted Answer

A) multi-culturalism 
B) immigration 
C) diversity 
D) millennials 
E) baby boomers 
A) multi-culturalism 
B) immigration 
C) diversity 
D) millennials 
E) baby boomers

Question 19

It is estimated that indirect costs of an accident at work can be as much as two to ten times more than the direct costs related to the accident itself.

Accepted Answer

A) True 
 B)False

Question 20

A job analysis includes both a job description and a job specification.

Accepted Answer

A) True 
 B)False

The evaluation of employees' job performance and contributions to their organization is known as a:

Explain three reasons why diversity is such a pressing issue of managers and organizations.

Outsourcing is used increasingly on a national level but infrequently on a global basis.

In a ________ performance appraisal,managers,peers,subordinates,customers,and even those who are being appraised themselves participate in the evaluation process.

Outsourcing works well for all of the following tasks,except:

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an organizational dimension affecting diversity?

Which statement is true about the Canadian Human Rights Act?

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity,this is known as:

When amusement parks find that not enough young people are available or willing to work for them,they use this information in their supply forecasts.

When Microsoft sends teams of interviewers to college campuses to recruit new employees,this is known as:

Human resource information systems (HRIS)collect and sort data relevant to help HR managers make strategic decisions about how to best manage current and future staffing needs.

Tests,which assess the skills of a job applicant necessary for the successful performance of the job,are known as:

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an internal dimension affecting diversity?

Summarize the advantages and disadvantages of internal recruitment.

The objective of strategic HRM is the development of a system that enhances all of the following,except:

When an employee asks his or her manager,on the spur of the moment,whether he or she needs improvement in a specific area,this is considered to be a(n):

To help eradicate harassment in the workplace,managers should develop and clearly communicate a workplace harassment policy endorsed by top management.

Differences among people in age,gender,race,ethnicity,ability,and sexual orientation is known as:

It is estimated that indirect costs of an accident at work can be as much as two to ten times more than the direct costs related to the accident itself.

A job analysis includes both a job description and a job specification.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters

Exam 7: Managing Human Resources

The evaluation of employees' job performance and contributions to their organization is known as a:

Explain three reasons why diversity is such a pressing issue of managers and organizations.

Outsourcing is used increasingly on a national level but infrequently on a global basis.

In a ________ performance appraisal,managers,peers,subordinates,customers,and even those who are being appraised themselves participate in the evaluation process.

Outsourcing works well for all of the following tasks,except:

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an organizational dimension affecting diversity?

Which statement is true about the Canadian Human Rights Act?

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity,this is known as:

When amusement parks find that not enough young people are available or willing to work for them,they use this information in their supply forecasts.

When Microsoft sends teams of interviewers to college campuses to recruit new employees,this is known as:

Human resource information systems (HRIS)collect and sort data relevant to help HR managers make strategic decisions about how to best manage current and future staffing needs.

Tests,which assess the skills of a job applicant necessary for the successful performance of the job,are known as:

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an internal dimension affecting diversity?

Summarize the advantages and disadvantages of internal recruitment.

The objective of strategic HRM is the development of a system that enhances all of the following,except:

When an employee asks his or her manager,on the spur of the moment,whether he or she needs improvement in a specific area,this is considered to be a(n):

To help eradicate harassment in the workplace,managers should develop and clearly communicate a workplace harassment policy endorsed by top management.

Differences among people in age,gender,race,ethnicity,ability,and sexual orientation is known as:

It is estimated that indirect costs of an accident at work can be as much as two to ten times more than the direct costs related to the accident itself.

A job analysis includes both a job description and a job specification.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters