Deck 17: Managing Change

Question 1

Your text describes an innovation at GE called WorkOut sessions.What is the purpose of these sessions?

A) to set the strategic direction of the organization
B) to make the organization faster,less complex,and able to respond effectively to change
C) to identify the competitive moves of competitors
D) to identify the success factors that will lead to better performance within markets

Answer 1

B

Question 2

What is the result of an organization making a large-scale change,such as moving to a new structure?

A) a radical change
B) a transformational change
C) a transactional change
D) a strategic change

Answer 2

D

Question 3

External change agents have certain strong disadvantages.What is considered an advantage?

A) limited understanding of organization's culture
B) employees will be suspicious
C) no past ties to leaders
D) limited organizational history

Answer 3

C

Question 4

When would an empathic and supportive approach to change be most appropriate?

A) when there is significant goal conflict
B) when change is accepted but implementation is difficult because of job loss
C) when the source of resistance is misinformation
D) when employees lack knowledge and skills for change

Question 5

What is most commonly the cause for employees feeling threatened when a new computer system is installed which will lessen their workload?

A) fear of the unknown
B) fear of failure
C) fear of loss
D) a justice issue

Question 6

What is an example of an unplanned corporate change?

A) installing a computer-controlled machine tool
B) preparing materials and making arrangements for a workforce diversity-training workshop
C) responding to an increase in the excise tax on gasoline
D) scheduling production runs for the peak vacation period of June through August

Question 7

What can be inferred when there is significant organizational change?

A) individuals may experience a fear of the unknown
B) individuals may experience a fear of failure
C) individuals may experience personality conflicts
D) individuals may experience a fear of loss

Question 8

What is the outcome when an organization changes its mission,culture,goals,strategy,and structure?

A) transformational change
B) strategic change
C) transactional change
D) turnaround

Question 9

What is an internal force that can stimulate the need for change?

A) competitors' pricing decisions
B) labour market
C) changes in employees' expectations
D) effective date of new federal employment law

Question 10

An organization moves to a radically different and sometimes unknown future state.What type of change is this?

A) transactional
B) strategic
C) incremental
D) transformational

Question 11

Which statement applies to the scholarly position on the proper pace of change for organizations?

A) Change in a large organization may occur incrementally in parts of the firm and quickly in others.
B) Researchers can't agree on which pace of change is most beneficial.
C) Short,sharp changes are actually rare and not experienced by most firms.
D) Rapid change is more likely to succeed since it creates momentum.

Question 12

Why does Gap Inc.issue an annual ethical report?

A) to ensure that employee behaviour is managed
B) to ensure that its suppliers are aware of their ethical code of conduct
C) to ensure that suppliers are in full compliance with their ethical standards
D) to ensure that employees comply with the ethical code of conduct

Question 13

What part of the organization is a target for changes that encourage employees to become more ethical?

A) operations and materials
B) sales force
C) culture
D) top management

Question 14

An oil company adjusts the price on gasoline in response to an excise tax increase.What type of change is this?

A) incremental
B) strategic
C) nonreversible
D) transactional

Question 15

Which company has a goal of being a socially responsible business and only purchases goods from companies sanctioned by the Rainforest Alliance?

A) Starbucks
B) Caribou
C) McDonald's Europe
D) KFC

Question 16

Internal change agents have certain strong advantages in managing the change process.What is considered a disadvantage?

A) They understand the organization's culture.
B) They know the organization's political system.
C) They will be careful because they have to live with the outcomes.
D) They may be too close to the organization to remain objective.

Question 17

Why might external change agents be preferred by employees?

A) because they are viewed as having limited knowledge of the organization's history and won't be trapped by the past
B) because they are viewed as being the outside expert
C) because they are viewed as having the support of top management
D) because they are viewed as being impartial

Question 18

What are hotels in Toronto doing to improve the experience of new immigrants?

A) providing examples of ethical conduct in the workplace
B) providing English as a second language courses
C) providing opportunities to socialize
D) Providing technological change incentives

Question 19

How does technological change bring about profound changes?

A) Technological change results in control being transferred to upper levels within the organization because of the upper echelon's access to more and better information.
B) Technological change results in frustration.
C) Technological change results in changes in work relationships and organizational structures.
D) Technological change results in richer forms of communication.

Question 20

What is the term for a person who acts as the initiator and assumes responsibility for change management?

A) arbitrator
B) liaison official
C) consultant
D) change agent

Question 21

Which organization development technique is appropriate for an organization that is large and that aims to reach as many employees as possible?

A) survey feedback
B) management by objectives
C) process consultation
D) team building

Question 22

An organization installs an exercise room and hires a dietician.What is most likely the cause of these actions?

A) a reduction in company profits and high employee turnover
B) a realization that human assets require maintenance just like machines
C) an acknowledgement that coaching is an investment in top-level managers
D) a need to modify job structure and reporting mechanisms

Question 23

Which key strategy for managing resistance to change would the phrase "that which we create,we support" reflect?

A) communication
B) creativity
C) participation
D) support

Question 24

What could cause an internally initiated change to stall,or even be viewed as unsuccessful?

A) congruent values
B) a competitor's response
C) uncertainty reductions
D) organizational politics

Question 25

Which country passed a law to include the rights of employees during a reorganization process?

A) Sweden
B) Finland
C) Norway
D) Iceland

Question 26

According to Lewin's model,what condition must be present for change efforts to be successful?

A) top management support
B) effective communication
C) the three-stage process
D) resource allocation

Question 27

What is the second part to Levinson's diagnostic analysis?

A) understanding the organization's history
B) understanding the organization's external stakeholder groups
C) understanding the organization's relationships and functions
D) understanding the organization as a whole,especially focus on structure and processes

Question 28

What is an example of an organization development effort that can relieve role ambiguity and conflict?

A) management by objectives
B) survey feedback
C) team building
D) process consultation

Question 29

What does research indicate about the relationship between change and resistance?

A) resistance to change can be a valuable organizational resource
B) resistance to change results in dysfunction
C) resistance to change results in rumours and non-factual information
D) resistance to change results in distrust and lack of credibility

Question 30

According to Kotter,what should you do to implement change?

A) be a transformational leader and visionary
B) create effective support systems and structures
C) create a sense of urgency as well as a vision
D) create an alternative structure and belief system

Question 31

What is the outcome when an outside consultant helps managers and employees improve processes such as communication,conflict resolution,and decision-making?

A) survey feedback
B) team building
C) process consultation
D) sensitivity training

Question 32

What type of fear might an employee feel when their department upgrades the computer system?

A) failure
B) politics
C) the unknown
D) values

Question 33

What is the final step in Lewin's change model?

A) refreezing
B) moving
C) transition
D) change

Question 34

Which stage in Lewin's change model can be summarized as establishing new attitudes,values,and behaviours resulting in a new status quo?

A) change
B) refreezing
C) unfreezing
D) moving

Question 35

How does Lewin view the status quo?

A) as a restraining force
B) as a non-moveable force
C) as a state of equilibrium
D) as an acceleration force

Question 36

Which statement applies to organization development?

A) It emphasizes intervention at the lowest possible level of the organization.
B) It focuses primarily on the individual in bringing about change.
C) It is a systematic approach that applies behavioural science theory and research.
D) It is for unstructured problem solving in organizations.

Question 37

Action learning is an effective,individual-focused intervention.What does action learning enhance?

A) role negotiation
B) leadership training
C) executive coaching
D) team building

Question 38

Which tool could assist with change?

A) empathetic listening
B) active listening
C) active participation
D) active support

Question 39

According to Lewin,what indicates a change from the status quo?

A) moving
B) unfreezing
C) changing
D) refreezing

Question 40

According to your textbook,what method provides the most beneficial leadership training?

A) a combination of classroom learning and on-the-job experience
B) a combination of theory and applied learning
C) a combination of one-to-one learning and on-the-job experience
D) a combination of case studies and classroom learning

Question 41

Modification of a business firm's mission is a transformational change.

Question 42

Effective coaching relationships depend on a professional,experienced coach,an executive who is motivated to learn and change,and a good fit between the two.

Question 43

Unplanned change is incremental and results from a deliberate decision to alter the organization.

Question 44

Management by objectives programs can result in competition among employees.

Question 45

The protest of a work group to a change in compensation methods is an internal force for change.

Question 46

Researchers tend to agree that rapid change is more likely to succeed since it creates more momentum than other approaches to the pace of change.

Question 47

The contemporary view of change makes an attempt to treat the resistance to change as something to overcome.

Question 48

The traditional view of "resistance to change" was to treat it as something to overcome.

Question 49

The initial step in Levinson's diagnostic model is data analysis using force field techniques.

Question 50

A recent survey of CEOs stated that they believed problems arrived suddenly 50 percent of the time.

Question 51

The individual or group that undertakes the task of introducing and managing a change in an organization is an agent of the status quo.

Question 52

A key to managing the resistance to change is to plan for it and be ready with a variety of strategies for using the resistance as feedback.

Question 53

Evidence suggests that successful coaching can result in increased self-awareness; however,there is no correlation to more effective leadership competencies.

Question 54

Survey feedback can be used to determine other organization development techniques that may be appropriate to improve the performance of the organization.

Question 55

Resistance to change may result in a request for feedback or additional information.

Question 56

People resist change for rational reasons.

Question 57

The employee-supervisor relationship is not critical in the change process.

Question 58

The contemporary view of change holds that resistance is simply a form of feedback and that feedback can be used productively to manage the change process.

Question 59

A widely used intervention method whereby employee attitudes are solicited using a questionnaire is known as team building.

Question 60

Quality programs are an organization-wide intervention technique that involves goal setting between employees and managers.

Question 61

Match the following:
a.An initial step in any organization development effort
b.The change effort
c.New attitudes and values are established as the norm
d.A determination of employee skills and competencies that are required
e.A systematic approach to organizational improvement that applies behavioural science knowledge
Organization Development

Question 62

Match the following:
a.An initial step in any organization development effort
b.The change effort
c.New attitudes and values are established as the norm
d.A determination of employee skills and competencies that are required
e.A systematic approach to organizational improvement that applies behavioural science knowledge
Intervention

Question 63

Match the following:
a.Making small changes to the organization
b.Organizational restructuring
c.Employee skill deficiencies
d.Someone who facilitates significant change
e.The most massive scope of change in an organization
Change Agent

Question 64

Organization development (OD)is considered a non-systematic approach to overcome chaotic change.

Question 65

Match the following:
a.Making small changes to the organization
b.Organizational restructuring
c.Employee skill deficiencies
d.Someone who facilitates significant change
e.The most massive scope of change in an organization
Incremental Change

Question 66

Briefly explain Lewin's change model.

Question 67

Match the following:
a.Making small changes to the organization
b.Organizational restructuring
c.Employee skill deficiencies
d.Someone who facilitates significant change
e.The most massive scope of change in an organization
Transformational Change

Question 68

Identify at least three external and three internal forces for organizational change.

Question 69

What are the differences and similarities of management by objectives (MBO)and role negotiation,and process consultation and leadership training and development?

Question 70

What is organization development and what areas of an organization may require change and development if performance has significantly suffered?

Question 71

Match the following:
a.An initial step in any organization development effort
b.The change effort
c.New attitudes and values are established as the norm
d.A determination of employee skills and competencies that are required
e.A systematic approach to organizational improvement that applies behavioural science knowledge
Needs Analysis

Question 72

Match the following:
a.An initial step in any organization development effort
b.The change effort
c.New attitudes and values are established as the norm
d.A determination of employee skills and competencies that are required
e.A systematic approach to organizational improvement that applies behavioural science knowledge
Diagnosis

Question 73

Match the following:
a.Making small changes to the organization
b.Organizational restructuring
c.Employee skill deficiencies
d.Someone who facilitates significant change
e.The most massive scope of change in an organization
Internal Force for Change

Question 74

Distinguish between incremental,strategic,and transformational changes and provide an example of each.

Question 75

What are some of the reasons for resisting organizational change?

Question 76

Match the following:
a.An initial step in any organization development effort
b.The change effort
c.New attitudes and values are established as the norm
d.A determination of employee skills and competencies that are required
e.A systematic approach to organizational improvement that applies behavioural science knowledge
Refreezing

Question 77

Match the following:
a.Making small changes to the organization
b.Organizational restructuring
c.Employee skill deficiencies
d.Someone who facilitates significant change
e.The most massive scope of change in an organization
Strategic Change