Question 1

What are hotels in Toronto doing to improve the experience of new immigrants?

Accepted Answer

A)  providing examples of ethical conduct in the workplace 
B)  providing English as a second language courses 
C)  providing opportunities to socialize 
D)  Providing technological change incentives 
A)  providing examples of ethical conduct in the workplace 
B)  providing English as a second language courses 
C)  providing opportunities to socialize 
D)  Providing technological change incentives B

Question 2

What is the final step in Lewin's change model?

Accepted Answer

A)  refreezing 
B)  moving 
C)  transition 
D)  change 
A)  refreezing 
B)  moving 
C)  transition 
D)  change A

Question 3

What is organization development and what areas of an organization may require change and development if performance has significantly suffered?

Accepted Answer

Organization development (OD)is a systematic set of efforts (interventions)designed to improve performance.The basic OD model begins with diagnosis of problems and needs analyses.Next,one or more interventions are applied to stimulate improvement.Results are monitored and,if necessary,more intervention takes place to continue improvement.The basic areas of an organization targeted for improvement are structure,communication and information flow,job design,interpersonal and intergroup relationships,decision and leadership styles,reward systems,and methods of individual and organizational learning.

Question 4

Which statement applies to the scholarly position on the proper pace of change for organizations?

Accepted Answer

A)  Change in a large organization may occur incrementally in parts of the firm and quickly in others. 
B)  Researchers can't agree on which pace of change is most beneficial. 
C)  Short,sharp changes are actually rare and not experienced by most firms. 
D)  Rapid change is more likely to succeed since it creates momentum. 
A)  Change in a large organization may occur incrementally in parts of the firm and quickly in others. 
B)  Researchers can't agree on which pace of change is most beneficial. 
C)  Short,sharp changes are actually rare and not experienced by most firms. 
D)  Rapid change is more likely to succeed since it creates momentum.

Question 5

Unplanned change is incremental and results from a deliberate decision to alter the organization.

Accepted Answer

A) True 
 B)False

Question 6

Your text describes an innovation at GE called WorkOut sessions.What is the purpose of these sessions?

Accepted Answer

A)  to set the strategic direction of the organization 
B)  to make the organization faster,less complex,and able to respond effectively to change 
C)  to identify the competitive moves of competitors 
D)  to identify the success factors that will lead to better performance within markets 
A)  to set the strategic direction of the organization 
B)  to make the organization faster,less complex,and able to respond effectively to change 
C)  to identify the competitive moves of competitors 
D)  to identify the success factors that will lead to better performance within markets

Question 7

Distinguish between incremental,strategic,and transformational changes and provide an example of each.

Accepted Answer

Incremental changes are small but positi

Question 8

Action learning is an effective,individual-focused intervention.What does action learning enhance?

Accepted Answer

A)  role negotiation 
B)  leadership training 
C)  executive coaching 
D)  team building 
A)  role negotiation 
B)  leadership training 
C)  executive coaching 
D)  team building

Question 9

Organization development (OD)is considered a non-systematic approach to overcome chaotic change.

Accepted Answer

A) True 
 B)False

Question 10

Which company has a goal of being a socially responsible business and only purchases goods from companies sanctioned by the Rainforest Alliance?

Accepted Answer

A)  Starbucks 
B)  Caribou 
C)  McDonald's Europe 
D)  KFC 
A)  Starbucks 
B)  Caribou 
C)  McDonald's Europe 
D)  KFC

Question 11

According to Lewin's model,what condition must be present for change efforts to be successful?

Accepted Answer

A)  top management support 
B)  effective communication 
C)  the three-stage process 
D)  resource allocation 
A)  top management support 
B)  effective communication 
C)  the three-stage process 
D)  resource allocation

Question 12

What are some of the reasons for resisting organizational change?

Accepted Answer

Many employees fear change because of un

Question 13

What is the term for a person who acts as the initiator and assumes responsibility for change management?

Accepted Answer

A)  arbitrator 
B)  liaison official 
C)  consultant 
D)  change agent 
A)  arbitrator 
B)  liaison official 
C)  consultant 
D)  change agent

Question 14

Match the following:
-Incremental Change

Accepted Answer

A) Making small changes to the organization 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change 
E) The most massive scope of change in an organization 
A) Making small changes to the organization 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change 
E) The most massive scope of change in an organization

Question 15

According to Lewin,what indicates a change from the status quo?

Accepted Answer

A)  moving 
B)  unfreezing 
C)  changing 
D)  refreezing 
A)  moving 
B)  unfreezing 
C)  changing 
D)  refreezing

Question 16

Match the following:
-Strategic Change

Accepted Answer

A) Making small changes to the organization 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change 
E) The most massive scope of change in an organization 
A) Making small changes to the organization 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change 
E) The most massive scope of change in an organization

Question 17

Researchers tend to agree that rapid change is more likely to succeed since it creates more momentum than other approaches to the pace of change.

Accepted Answer

A) True 
 B)False

Question 18

Which stage in Lewin's change model can be summarized as establishing new attitudes,values,and behaviours resulting in a new status quo?

Accepted Answer

A)  change 
B)  refreezing 
C)  unfreezing 
D)  moving 
A)  change 
B)  refreezing 
C)  unfreezing 
D)  moving

Question 19

Which key strategy for managing resistance to change would the phrase "that which we create,we support" reflect?

Accepted Answer

A)  communication 
B)  creativity 
C)  participation 
D)  support 
A)  communication 
B)  creativity 
C)  participation 
D)  support

Question 20

Match the following:
-Transformational Change

Accepted Answer

A) Making small changes to the organization 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change 
E) The most massive scope of change in an organization 
A) Making small changes to the organization 
B) Organizational restructuring 
C) Employee skill deficiencies 
D) Someone who facilitates significant change 
E) The most massive scope of change in an organization

What are hotels in Toronto doing to improve the experience of new immigrants?

What is the final step in Lewin's change model?

What is organization development and what areas of an organization may require change and development if performance has significantly suffered?

Which statement applies to the scholarly position on the proper pace of change for organizations?

Unplanned change is incremental and results from a deliberate decision to alter the organization.

Your text describes an innovation at GE called WorkOut sessions.What is the purpose of these sessions?

Distinguish between incremental,strategic,and transformational changes and provide an example of each.

Action learning is an effective,individual-focused intervention.What does action learning enhance?

Organization development (OD)is considered a non-systematic approach to overcome chaotic change.

Which company has a goal of being a socially responsible business and only purchases goods from companies sanctioned by the Rainforest Alliance?

According to Lewin's model,what condition must be present for change efforts to be successful?

What are some of the reasons for resisting organizational change?

What is the term for a person who acts as the initiator and assumes responsibility for change management?

Match the following: -Incremental Change

According to Lewin,what indicates a change from the status quo?

Match the following: -Strategic Change

Researchers tend to agree that rapid change is more likely to succeed since it creates more momentum than other approaches to the pace of change.

Which stage in Lewin's change model can be summarized as establishing new attitudes,values,and behaviours resulting in a new status quo?

Which key strategy for managing resistance to change would the phrase "that which we create,we support" reflect?

Match the following: -Transformational Change

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 17: Managing Change

What are hotels in Toronto doing to improve the experience of new immigrants?

What is the final step in Lewin's change model?

What is organization development and what areas of an organization may require change and development if performance has significantly suffered?

Which statement applies to the scholarly position on the proper pace of change for organizations?

Unplanned change is incremental and results from a deliberate decision to alter the organization.

Your text describes an innovation at GE called WorkOut sessions.What is the purpose of these sessions?

Distinguish between incremental,strategic,and transformational changes and provide an example of each.

Action learning is an effective,individual-focused intervention.What does action learning enhance?

Organization development (OD)is considered a non-systematic approach to overcome chaotic change.

Which company has a goal of being a socially responsible business and only purchases goods from companies sanctioned by the Rainforest Alliance?

According to Lewin's model,what condition must be present for change efforts to be successful?

What are some of the reasons for resisting organizational change?

What is the term for a person who acts as the initiator and assumes responsibility for change management?

Match the following: -Incremental Change

According to Lewin,what indicates a change from the status quo?

Match the following: -Strategic Change

Researchers tend to agree that rapid change is more likely to succeed since it creates more momentum than other approaches to the pace of change.

Which stage in Lewin's change model can be summarized as establishing new attitudes,values,and behaviours resulting in a new status quo?

Which key strategy for managing resistance to change would the phrase "that which we create,we support" reflect?

Match the following: -Transformational Change

Organizational Behaviour and Opportunity

Organizational Challenges for Individuals

Personality,perception,and Attribution

Attitudes,emotions,and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behaviour

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters