Deck 2: Values, Attitudes, Emotions, and Culture: the Manager As a Person

Question 1

Tom slams his coffee cup on his desk and calls for his assistant Ian. Ian rushes in, and Tom begins to complain about Ian's lack of progress on an ongoing project. Then he breaks off, puts his head in his hands, and moans, "We'll never reach our goal; it's impossible at this rate." Tom is demonstrating

A)introversion.
B)conscientiousness.
C)negative affectivity.
D)self-esteem.
E)the need for affiliation.

Answer 1

C

Question 2

The personal characteristics of the founders of an organization have an important role in the creation of the organization's culture.

Answer 2

True

Question 3

The tendency to experience positive emotions and moods and feel good about oneself and the rest of the world is known as

A)conscientiousness.
B)openness to experience.
C)rationality.
D)extraversion.
E)social recognition.

Answer 3

D

Question 4

The tendency of a person to feel bad emotions and moods, to feel distressed, and to be critical of oneself and others is called ________.

A)agreeableness
B)conscientiousness
C)negative affectivity
D)high on self-esteem
E)optimism

Question 5

You need to promote someone to a position that requires a high degree of conscientiousness. Which of the following people are you most likely to promote?

A)Javier enjoys pointing out the negative side of any proposal.
B)Agnetha will put in extra time to learn a new skill thoroughly.
C)Wanda tends to assume her performance is worse than it is.
D)Lester goes out of his way to help new employees feel part of the team.
E)Malik is open to considering new ideas about products and processes.

Question 6

Identify the Big Five personality traits.

A)extraversion, compliance, perfectionism, self-reliance, and apprehension
B)extraversion, negative affectivity, agreeableness, conscientiousness, and openness to experience
C)extraversion, negative affectivity, agreeableness, conscientiousness, and compliance
D)extraversion, negative affectivity, agreeableness, compliance, and perfectionism
E)extraversion, negative affectivity, compliance, perfectionism, and self-reliance

Question 7

Since managers are accountable for ensuring that organizations and their members behave in an ethical fashion, they need an external locus of control.

Question 8

Emotional intelligence concerns understanding and managing the moods and emotions of others but not oneself.

Question 9

Christian's manager Jeff never discusses personal topics, avoids eye contact, and doesn't attend office parties or other work-related social events. Christian tells a coworker Michelle about his fear that their manager is planning to fire them because of his aloofness. Christian is reassured when Michelle points out that Jeff is quiet and aloof because he simply doesn't have a sociable, outgoing personality. Michelle's response demonstrates the idea that

A)subordinates are better off with a manager who is extraverted rather than introverted.
B)a manager with an introverted personality often clashes with subordinates who are more outgoing.
C)understanding personality differences can help subordinates understand managers' behavior.
D)introverted managers need to change their personalities to lead effectively.
E)organization members tend to seek employees who are similar in personality to themselves.

Question 10

Organizational socialization is the process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively.

Question 11

Both terminal and instrumental values of managers play a role in determining organizational culture.

Question 12

Javier Lopez of Software Solutions is an effective and efficient manager. However, he always points out what can go wrong, and he avoids personal conversations and office parties. Javier can be classified as

A)an extravert.
B)having an external locus of control.
C)having high self-esteem.
D)an introvert.
E)being open to change.

Question 13

People who are low on extraversion still experience positive moods.

Question 14

The attraction-selection-attrition framework suggests that employees who are dissimilar in personality from that of the founders are more likely to leave the organization over time.

Question 15

Jill Acosta's manager retired recently, so now she has a new manager to report to, April Snow. Jill notices that April tries to ensure that all of her subordinates get along and feel comfortable approaching her with questions or concerns. Jill concludes that April has a(n)

A)high need for affiliation.
B)strong desire to control situations.
C)high need for achievement.
D)introverted personality.
E)low level of self-esteem.

Question 16

When organizational members share an intense commitment to cultural values, beliefs, and routines and use them to achieve their goals, a strong organizational culture exists.

Question 17

A personal conviction about lifelong goals or objectives is called a terminal value.

Question 18

The need for affiliation is the extent to which a manager has a strong interest in performing challenging tasks well and to meet personal standards of excellence.

Question 19

An individual's enduring tendencies to feel, think, and act in certain ways are referred to as his/her

A)personality traits.
B)terminal values.
C)norms.
D)attitudes.
E)moods.

Question 20

People who are less inclined toward social interactions and to have a less positive outlook are said to be

A)optimistic.
B)dominant.
C)introverts.
D)agreeable.
E)extraverts.

Question 21

________ is the tendency to be careful, scrupulous, and persevering.

A)Conscientiousness
B)Openness to experience
C)Need for achievement
D)Agreeableness
E)Extraversion

Question 22

Identify the personality trait that makes people accountable and responsible for their own actions and ensures ethical behavior in an organization.

A)self-esteem
B)conscientiousness
C)internal locus of control
D)negative affectivity
E)attitude

Question 23

Which of the following is a reason that high self-esteem is valuable in a manager?

A)It causes managers to become more extraverted when dealing with associates.
B)It keeps managers from intervening in their subordinates' projects or problems.
C)It allows them to face the reality that they are not in control of most situations.
D)It facilitates the manager's setting high standards for his or her own performance.
E)It tends to accompany the personality trait of conscientiousness.

Question 24

Which of the following managers would you evaluate as being high on the agreeableness continuum?

A)Jenna plans social activities to help foster team identity.
B)Luis expresses concern when his employees have personal problems.
C)Anshul takes care that all his reports use accurate figures and correct grammar.
D)Lena feels good about her leadership skills and contributions to the company.
E)Harold wants to exceed his goals so he will receive the "Manager of the Year" award.

Question 25

Kevin Plank at Under Armor has ________, meaning that he believes he can make a difference.

A)high conscientiousness
B)low self-esteem
C)a need for power
D)an internal locus of control
E)an external locus of control

Question 26

Leo must choose a manager to head a new task force. The vice president of his department asked him to choose a high achiever for this role. Which of the following people is Leo most likely to choose?

A)Lai works consistently to improve relationships in her department. She schedules a team social event at least six times a year.
B)Ivo believes he can make a difference. He accepts responsibility for the consequences of his own actions.
C)Rita is a natural leader. She exerts a lot of influence over her peers, and she keeps tight control over the actions of her subordinates.
D)Jess consistently accepts challenging tasks. She keeps clear goals for herself and likes to get regular feedback for her performance.
E)Greg is unsure of his capabilities. He needs to be pushed to take on assignments that force him to learn new skills.

Question 27

________ is the tendency to be original, have broad interests, be daring, and take risks.

A)Agreeableness
B)Conscientiousness
C)Openness to experience
D)Introversion
E)Negative affectivity

Question 28

Chelsie Sykes, a manager for a medical devices manufacturer, is organized and self-disciplined. She thinks carefully before she speaks, turns in error-free reports, and tirelessly strives to meet her goals. Chelsie is demonstrating

A)conscientiousness.
B)openness to experience.
C)agreeableness.
D)extraversion.
E)negative affectivity.

Question 29

Whenever Daniel performs well in a test, he thinks that his teacher was being lenient or that he was lucky. Daniel is said to have

A)agreeableness.
B)high self-esteem.
C)a high sense of achievement.
D)low neuroticism.
E)an external locus of control.

Question 30

Which of the following traits is likely to help managers maintain high standards for themselves and push ahead on challenging projects?

A)high extraversion
B)need for affiliation
C)external locus of control
D)need for power
E)high self-esteem

Question 31

When might introversion be a helpful personality trait for managers?

A)when they need to cultivate good, close relationships
B)when their jobs require them to accomplish much work in a limited time
C)when they need to overcome obstacles
D)when they turn their ideas into successful new ventures
E)when they want to be innovative in their planning and decision making

Question 32

________ is the degree to which individuals feel good about themselves and their capabilities.

A)Self-esteem
B)Attitude
C)Emotional intelligence
D)Self-criticism
E)Locus of control

Question 33

If manager Cate Hale does not perform well on a project, she blames it on lack of preparedness on her part. Cate can be said to have

A)agreeableness.
B)low self-esteem.
C)negative affectivity.
D)high extraversion.
E)an internal locus of control.

Question 34

As the night manager of Spicy Bites, Ryan must deal with customer complaints, address safety hazards, and handle employee conflicts. He never lets these difficult situations keep him from feeling competent, deserving, and in control. As a manager, Ryan consistently demonstrates

A)an external locus of control.
B)negative affectivity.
C)high self-esteem.
D)agreeableness.
E)risk-taking behavior.

Question 35

Laura Coraldi is a manager at Quick Pizza. She is great at understanding the feelings of her subordinates and takes time out for all of them. She listens to their problems, sympathizes, and tries her best to give solutions. From this information, it can be inferred that Laura is

A)an introvert.
B)a planner.
C)high on agreeableness.
D)low on conscientiousness.
E)high on negative affectivity.

Question 36

People who believe that outside forces are responsible for what happens to and around them and do not think that their own actions make much of a difference possess

A)conscientiousness.
B)openness to experience.
C)extraversion.
D)an external locus of control.
E)a high self-esteem.

Question 37

As a manager of a creative services agency, Brooke Burns is known throughout the company as a risk-taker and an innovator. Brooke is high on the trait continuum of

A)introversion.
B)agreeableness.
C)openness to experience.
D)negative affectivity.
E)conscientiousness.

Question 38

Steve, a middle manager working at KT Corp., is unable to judge his own capabilities and has a poor opinion of himself; Steve is likely to have

A)an internal locus of control.
B)low self-esteem.
C)a need for affiliation.
D)little openness to experience.
E)low level of agreeableness.

Question 39

Managers who have high conscientiousness are most likely to be

A)introverts.
B)open to experience.
C)low on agreeableness.
D)organized and self-disciplined.
E)extroverts.

Question 40

According to psychologist David McClelland, the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence is known as the individual's need for

A)affiliation.
B)achievement.
C)power.
D)affection.
E)sociability.

Question 41

Adam Fallon, a newly promoted manager at Drone World, puts in long hours and recently went out of his way to help a coworker finish a task on time. Adam is demonstrating

A)mature socialization.
B)organizational citizenship.
C)job dissatisfaction.
D)high introversion.
E)the need for power.

Question 42

A(n)________ is a collection of feelings and beliefs.

A)habit
B)attitude
C)value
D)norm
E)aptitude

Question 43

William Merck, manager of Will's Way, is always smiling, pointing out the bright side of negative situations, and giving uplifting advice. Predict the most likely condition of the subordinates who work for William.

A)lower self-esteem
B)introversion
C)higher performance levels
D)higher need for power
E)low job satisfaction

Question 44

The need for ________ is the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having associates get along with one another.

A)power
B)self-esteem
C)conscientiousness
D)achievement
E)affiliation

Question 45

Which of the following is an example of someone applying a terminal value?

A)Lara is confident she can figure out problems using her own analytical skills.
B)Peter prefers not to accept help from coworkers unless it is absolutely necessary.
C)Na is careful not to do anything that will make her feel that she has compromised herself.
D)Hector rarely loses his temper when he is working under stressful conditions.
E)Trish methodically sticks to her schedule and to-do list even when she doesn't like the tasks.

Question 46

A(n)________ value is a personal conviction about lifelong goals or objectives.

A)terminal
B)instrumental
C)moral
D)means
E)competence-related

Question 47

A(n)________ value is a personal conviction about desired modes of conduct or ways of behaving.

A)terminal
B)personal
C)social
D)moral
E)instrumental

Question 48

Manager Scott Fairchild is upset because another valuable employee has just submitted her letter of resignation. Liana Cho is experienced, knowledgeable, and has gained much insight over the years into Synergy Company's culture and the software industry in general. She will be missed. Scott is alarmed by Synergy's high turnover rate. What is one thing he might do to address this problem effectively?

A)Explain to employees that they must sometimes do things that go against their consciences, and offer them support for doing so.
B)Keep employees aware of exactly what they are supposed to do and when and how they are supposed to do it.
C)Praise employees for excellent job performance and offer them the freedom to use their own judgment on the job.
D)Keep employees out of loop when it comes to planning and decision making, so that if an employee quits, valuable knowledge won't be lost.
E)Hold a company-wide meeting in which he states that loyalty to Synergy is paramount and that disloyal employees will be laid off.

Question 49

Which of the following refers to the terminal and instrumental values that are guiding principles in an individual's life?

A)value system
B)organization values
C)grading system
D)ruling system
E)regulations and norms

Question 50

Which of the following terms refers to what managers are trying to achieve through work and how they think they should behave?

A)emotions
B)moods
C)intelligence
D)values
E)attitudes

Question 51

Jayden Johnson, a production manager at AKC, has successfully developed a cost-effective nebulizer that has made a lasting contribution to the firm. Which of the following terminal values most likely helped Jayden develop this product?

A)need for affiliation
B)sense of accomplishment
C)need for power
D)self-respect
E)need for equality

Question 52

People who are most likely to experience negative moods are

A)high on negative affectivity.
B)high on agreeableness.
C)high on job satisfaction.
D)high on organizational commitment.
E)low on socialization.

Question 53

Organizational citizenship behaviors are an employee's

A)strict adherence to organizational goals.
B)willingness to perform above and beyond the call of duty.
C)reluctance to offer suggestions to the organization.
D)emotional attachment to the organization.
E)collection of feelings and beliefs about the organization as a whole.

Question 54

Ayesha Drummond, a manager at Hi-Yield Investment Group, is not always able to control her temper at work. If anyone contradicts her, she gets red in the face, raises her voice, and challenges others' opinions. Ayesha's assistant, Violeta Padilla, feels threatened and upset when Ayesha gets angry. Violeta has noticed that her own and others' decision-making ability is hindered by Ayesha's negative moods. Violeta decides to take the initiative and discuss her concerns directly with Ayesha. Of the following, what should Violeta focus on in the discussion?

A)Violeta should say that she cannot work for a manager who gets angry because she is an introvert who needs a quiet environment.
B)She should inform Ayesha that Ayesha does not have a good understanding of her own emotions.
C)She should explain that Ayesha's subordinates want to feel comfortable making decisions, but her outbursts create an atmosphere of fear.
D)Violeta should read Ayesha passages taken from a recent journal article on emotional intelligence in the workplace.
E)Violeta should accuse Ayesha of being irrational and conclude that she has no business being a manager.

Question 55

The need for power is the extent to which an individual desires to

A)socialize the workplace.
B)uphold high standards.
C)control or influence others.
D)establish good relationships.
E)complain about subordinates.

Question 56

Teresa Perez manages twelve employees at Muy Delicioso, a Mexican fast-food chain. She believes in the quality of the food, has a high degree of loyalty toward Muy Delicioso as a company, and is proud of the difference its presence has made in the community. Teresa is demonstrating organizational

A)culture.
B)socialization.
C)commitment.
D)control.
E)affiliation.

Question 57

Which of the following defines emotion?

A)a feeling or state of mind
B)intense, relatively short-lived feelings
C)superficial, relatively long-lived feelings
D)a condition
E)clear, sound reasoning

Question 58

Managers who have ________ perform some of their figurehead and spokesperson roles and persuade others both inside and outside the organization of the organization's merits.

A)competitive advantage
B)organizational commitment
C)high self-esteem
D)need for power
E)organizational culture

Question 59

The collection of feelings and beliefs that managers have about their organization as a whole is known as organizational

A)commitment.
B)climate.
C)citizenship.
D)socialization.
E)culture.

Question 60

The employees at Software Solutions wear casual clothes, play pool at lunch, and bring their children to work. When Adrienne Sidon joined the company, no one explained these unwritten rules to her; she just figured them out. These informal codes of conduct followed by Software Solutions employees are known as

A)norms.
B)goals.
C)instrumental values.
D)terminal values.
E)unspoken rules.

Question 61

At Zoom Zone Athletic Wear, new employees go through a short orientation process. They hear about the organization and its values, culture, and goals. They then meet their work group and learn about their own role in the organization, the skills needed to do their job, and both the formal procedures and informal norms. This is an example of

A)controlling.
B)planning.
C)socialization.
D)agreeableness.
E)conscientiousness.

Question 62

As a manager of a packing and shipping store, Kwame Brown comes to work upbeat, enthusiastic, and energetic. His employees appreciate his positive

A)trait.
B)mood.
C)values.
D)self-esteem.
E)achievements.

Question 63

The distinctive ways in which organizational members perform their jobs and relate to others inside and outside the organization is known as organizational

A)culture.
B)capital.
C)hierarchy.
D)planning.
E)structure.

Question 64

Rites of ________ determine how individuals enter, advance within, and leave the organization.

A)passage
B)integration
C)celebration
D)inauguration
E)enhancement

Question 65

Which term refers to the ability to understand and manage one's own moods and emotions and those of other people?

A)emotional intelligence
B)critical thinking
C)decision making
D)cultural intelligence
E)organizational commitment

Question 66

________ signify what an organization and its employees are trying to accomplish.

A)Emotions
B)Moods
C)Terminal values
D)Instrumental values
E)Attitudes

Question 67

Every year on the Saturday prior to Christmas, Smart Enterprises holds its annual holiday party. This is an example of a rite of

A)enhancement.
B)integration.
C)inauguration.
D)celebration.
E)passage.

Question 68

Because Parthiv understands his employees' feelings, he is able to relate to them and motivate them to work together to achieve the team's goals. This demonstrates that emotional intelligence in a manager has the potential to contribute to effective ________ in multiple ways.

A)leadership
B)profit sharing
C)values
D)agreeableness
E)socialization

Question 69

________ guide how the organization and its members achieve organizational goals.

A)Attitudes
B)Emotions
C)Moods
D)Instrumental values
E)Terminal values

Question 70

According to the ASA model, company founders can influence the values, norms, and standards of their companies. This occurs because

A)the founder is highly conscientious.
B)managers distribute rules for behavior.
C)the founder lays off employees and hires all-new staff.
D)subordinates imitate the style of the founder.
E)subordinates are inspired to create their own values.

Question 71

The formal events that recognize incidents of importance to the organization as a whole and to specific employees are known as

A)values.
B)rituals.
C)stories.
D)rites.
E)norms.

Question 72

Shannon Colbert, a business major at Urban College, is focused on her dream of becoming a manager for a major company. Armen Krikorian, a manager at Shoe Shack, believes his team should show unfailing courtesy to customers. Shannon demonstrates ________ values, while Armen demonstrates ________ values.

A)leading; planning
B)planning; leading
C)introverted; extraverted
D)terminal; instrumental
E)instrumental; terminal

Question 73

One of the attributes that make Anthony an excellent manager is his ability to understand the moods of his subordinates coupled with his ability to manage his own moods. Anthony has a high level of

A)attitude.
B)socialization.
C)emotional intelligence.
D)organizational commitment.
E)extraversion.

Question 74

The process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively is known as organizational

A)conscientiousness.
B)socialization.
C)planning.
D)controlling.
E)agreeableness.

Question 75

Emotional intelligence can help managers perform interpersonal roles like that of a

A)resource allocator.
B)monitor.
C)planner.
D)liaison.
E)decision maker.

Question 76

As a manager of a chain of auto parts stores, you have noticed a high turnover rate for newly hired employees. It seems that new employees quit, often within their first six months, because they say they feel disconnected from their coworkers and the rest of the organization. Which of the following actions would most likely help you reduce employee turnover?

A)Make introverted employees attend a workshop to become more outgoing.
B)Implement a plan for improving organizational socialization.
C)Recruit and hire introverted personalities who won't mind feeling less connected.
D)Ask resigning employees to name the specific people they didn't connect with.
E)Warn job applicants that the organization has a reputation for being unfriendly.

Question 77

An intense, relatively short-lived feeling is called a(n)

A)emotion.
B)value.
C)motivation.
D)commitment.
E)attitude.

Question 78

Bill Gates, founder of Microsoft, expects employees to be creative, work hard, dress informally, and personalize their offices. This is an example of how

A)employees imitate their supervisors' behavior out of deference.
B)founders influence their organizations' values and norms.
C)successful organizations all display a similar organizational culture.
D)employees gravitate toward organizations that have no norms.
E)organizational members learn from each other without realizing it.

Question 79

Words on Paper is a printing company that approaches customers directly to know their requirements in detail, deliver the products before the scheduled time, and receive feedback from the customers. This is a description of the company's ________ culture.

A)innovative
B)entrepreneurial
C)organizational
D)conservative
E)imaginative

Question 80

Organizational ________ comprises the shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals.

A)planning
B)achievement
C)conscientiousness
D)structure
E)culture